2011 MERCEDES-BENZ E-Class WAGON Comand Manual

Problems
withthenavigation system Problem Possible
causes/co nsequences andM Solutions
COMAND
isunable to
cont inue route
guida nceafter the
journey hasbeen
interr upted. Route
guidanceiscanceled ifyou interr uptthejourney formore
than twohours.
"Interr upting thejourney" referstostopping thevehicle.
"Continuing routeguidance"refers toswitching COMAND backon
and driving on.
X Continue routeguidance(Ypage 81). Problem Possible
causes/co nsequences andM Solutions
COMAND
isunable to
determine thevehicle's
position. COMAND
hastoredetermine theposition ofthe vehicle ifthe
vehicle hasbeen transport ed(e.g. byferry, bymotorail orafter
towing).
X Start thevehicle andpullaway .
COMAND determines thevehicle's position.Depending onthe
driving situation, thismay take some time.
Route guidancemay berestric tedduring thedeterminat ionof
the vehicle's position.
When positioning iscomplete, routeguidanceisresumed with
navigation announcementsandroute guidancedisplay s. Problem Possible
causes/co nsequences andM Solutions
The
Navigation Unavailable message
appears. COMAND
hasanintegrated harddrive onwhich thedigital mapis
stored.
To protect theintegrat edhard drive against damage, COMAND
deactivates itat very high andlowtemperatures. Thenavigation
system willthen betemporarily unavailable.
X Let the vehicle andCOMAND cooldown.
X To hide themessage: switchCOMAND offand then onagain. If
an area ofthe hard drive hasamalfunction ,COMAND canno
longer access themap data inthis area, forexample when
calculating aroute.
X To hide themessage: switchCOMAND offand then onagain.
The navigation systemwillbeoperational againuntilithas to
access thefaulty areaofthe hard drive oncemore. Themessage
will then reappear.
X Consult anauthorized Mercedes-B enzCenter. Problems
withthenavigation system
111Navigation Z

Problem Possible
causes/co nsequences andM Solutions
You
seeamessage
informin gyou that the
DVD containing the
digital mapis
incompatible withthe
system software. The
DVD containing thedigital mapcannot beused forthe update.
X To confirm themessage: pressWthe COMAND controller.
X Ejec tthe DVD .
X Have thedatabase checkedatan authorized Mercedes-B enz
Center. Problem Possible
causes/co nsequences andM Solutions
The
map software
update hasfailed. The
DVD isdirty.
X Clea nthe DVD .
X Restart theupdate. The
DVD isscratc hed.
X Consult anauthorized Mercedes-B enzCenter. There
isoverheating duetoexcessive temperatures inthe vehicle
interior.
X Wait untilthevehicle interior hascooled down.
X Restart theupdate. COMAND's
integralharddrive isfaulty.
X Consult anauthorized Mercedes-B enzCenter. Problem Possible
causes/co nsequences andM Solutions
COMAND
asksforan
activation codeduring
the map update. The
digital mapissecured withanactivation code.
X Consult anauthorized Mercedes-B enzCenter. 112
Problems
withthenavigation systemNavigation

COMAN
Dfeatures .... .... .... ...... ........ ... 114
Gener alinfor mation <003B003B003B003B003B003B003B003B003B003B003B003B003B003B003B003B
003B003B003B003B003B003B003B003B003BV 114
Telephony viathe Bluet ooth®
inter-
face <003B003B003B003B003B003B003B003B003B003B003B003B003B003B003B003B
003B003B003B003B003B003B003B003B003B003B003B003B003B003B003B003B
003B003B003B003B003B003B003B003B003B003B003B003B003B003B003B003B
003B003B003B003BV 115
Reception andtransm ission volume 120
Telephone operation........ .......... ...... . 120
Using thephone book<003B003B003B003B003B003B003B003B003B003B003B003B003B003B003B003B
003B003B003B003B003B003BV 125
Using calllists ........ .......... ...... .......... . 129
Using thespeed diallist........ .......... . 131
Text message (SMS)<003B003B003B003B003B003B003B003B003B003B003B003B003B003B003B003B
003B003B003B003B003B003B003B003B003BV 133
Using theaddress book <003B003B003B003B003B003B003B003B003B003B003B003B003B003B003B003B
003B003B003BV 135 113Telephone

COMAN
Dfeatures
Thes eOperatin gInstruc tio ns desc ribeall
st andar dand opt ionalequipm enta vail able
for you rCOMAND systematthe time of
purcha se.Cou ntry-specifi cdeviation sare
possible. Pleasenotethat your COMAND
system maynotbeequipped withallthe
features described. General
information Introd
uction
COMAND offerstelephon yviathe
Bluetoot h®
int erface.
When connectingaB luetoot h®
-c apable
mobile phonewithPBAP(Phone Book Access
Profile), contact sareautomatic ally
downloaded toCOMAND .
With asuitable mobilephone, youcan usethe
hands- freesystem andreceive vCardsviathe
Bluetoot h®
int erface.
You canusethetextm essage (SMS)func tion
(receivin gand reading) ifthe mobile phone
supports theMAP (Message Access Profile)
Bluetoot h®
profile.
More detailed information onsuitable mobile
phones andoncon nectingw ithBluetoot h®
-
capable mobilephones withCOMAND canbe
found onthe Internet at
htt p://ww w.mbu sa-mobile.com.O rcall
the Mercedes- BenzCustomer Assistance
Center on
1-80 0-FOR-ME RCedes(1-800- 367-6372) for
the USA oron 1-80 0-38 7-0100for Canada. Safety
notes G
WARNING
Ad river's attentiontothe road must always
be his/her primary focuswhendriving. For
your safety andthesafety ofothers, we
recommend thatyoupull over toas afe
location andstop before placing ortaking a telephone
call.Ifyou choose touse themobile
phone whiledriving, pleaseusethehandsfree
device andonly usethemobile phonewhen
weather, road,andtraffic conditions permit.
Some jurisdictions prohibitthedriver from
using acellula rmobile phone whiledriving a
vehicle.
Bear inmind thatatas peed ofjust 30mph
(approximately 50km/ h),your vehicle is
coverin gadistance of44 feet (approximately
14 m)every second. G
WARNING
Exc essive electrom agneticradiation may
const ituteahealth hazard toyourself and
others.
There isscient ificdiscussion surrounding the
possible healthrisksposed by
electrom agneticfields.Youcanreduce this
risk byusing anexter ioraerial.
Therefore, onlyusemobile communic ation
equipment ifit is conn ected tothe exter ior
aerial ofthe vehicle. Call
disconnec tionwhile thevehicle is
in motion
Ac allmay bedisc onnected if:
R there isins ufficie ntnetwo rkcover age in
cer tain areas .
R you mov efromo netrans mitter/ rec eive r
area (cell)int oa nother and nochann elsare
fr ee.
R you useaSIMcar dw hichisn otcomp atible
wi th then etwork available. Operat
ingoptions
You canoperate thetelephone by:
R using theCOMAND controller:
turn cVd.
slide XVY orZVÆ. 114
General
informationTelephone

press
W.
R pressin gthe 6 or~ buttonand
using thetelephon ekeypad onCOMAND
R pressin gthe 6 or~ buttonon the
multifun ction steer ingwheel
R using theVoice Control(see theseparate
Voice Controloperatin ginst ruct ions)
Unless statedother wise, thedescript ionsand
illustration sint his sect ionrefer toCOMAND . Function
restrictions
The telephon eisn otready foruse inthe
following situations:
R the telephon eautomatic allytries tolog on
to an etwork. Ifno net work isavailable, you
may notbeable tomake a"911"
emergen cycall. Ifyou attempt tomake an
outgoin gcall, the No Servic
e message
will
appear forashort while. 911
emergency call G
WARN
ING
The 911 emergen cycall system isap ublic
servic e.Using itwithout duecause isa
crimin aloffen se.
The following requiremen tsmust befulfilled
for a911 emergen cycall:
R the mobile phonemustbeswitc hedon.
R an etwork must beavailable.
R av alid and operation alSIM card must be
insert edinthe mobile phone.
R the mobile phoneiscon nected toCOMAND
via Bluetoot h®
.
If you cann otmake anemergen cycall, you
must arrange rescuem easuresyourself.
X En ter numbers onCOMAND (Ypage 121).
X Press the6 button.
The telephon emakes theconnection .
X Wait forthe emergen cycall centerto
respon dand then describe theemergen cy. Teleph
onyviathe Bluet ooth®
inter face Conditions
On the mobile phone For
telephon yviaCOMAND 'sBluetoot h®
int erface, aBluetoot h®
-c apable mobile
phone isrequired.
i Not allmobile phones available onthe
mark etare equally suitable. Moredetailed
infor mation onsuitable mobilephones and
on con nectingB luetoot h®
-c apable mobile
phones withCOMAND canbefound onthe
Int ernet at
htt p://www .mbusa- mobile.com.
Alt ernat ively, calltheMercede s-Benz
Customer AssistanceCente rat
1-800-FOR-MERC edes(1-800-367-6372)
(for USA) orCu stomer Relatio nsat
1-800-387-0100 (forCanada ).
The battery ofthe mobi lephone should
al wa ysbe kept sufficiently chargedinorde r
to preve ntmal functions.
In prep aration fortelep honing viathe
Blue tooth ®
interfa ce,you shou ldcheck the
foll owi ngitems onyou rmobile phone (seethe
mobile phoneoperating instructions):
R Hands- FreeProfile
The mobile phonemustsupport Hands-
Free Profile 1.0orabove.
R Bluetooth ®
visibility
On cert ainmobile phones, thedevice itself
must bemade "visible" toother devices, as
well asactivatin gthe Bluetooth ®
funct ion
(see themobile phoneoperating
instr uctions).
R Bluetooth ®
device name
Every Bluetooth ®
device hasitsown
Bluetooth ®
device name.Thisdevice name
is freely definable, butcan beidentical for
all devices fromthesame manufacturer .It
is therefor erecomm endedthatyouchange
this name sothat youcan easily recogn ize Telephony
viathe Bluetooth ®
interfa ce115Telephone Z

your
mobilepho ne(seethe mob ilepho ne
ope ratingi nstru ctio ns).
i Some disp lays (e.g.thes ignal stren gth)
depe ndonthes upp orte dversio no fthe
Hands-F reeProfile.
X Switch onthe mobile phoneandenter the
PIN when prompted todo so(see the
mobile phoneoperating instructions).
X Act ivate Bluetooth ®
funct ionsand, where
necessary, Bluetooth®
visibili tyon the
mobile phone(seethemobile phone
operating instructions).
On COMAND X
Act ivate theBluetooth ®
funct ionin
COMAND (Ypage 45). Conne
ctingamobile phone
Gener alinfor mation Bef
ore usin gyour mobi lephon ewith
COMA NDforthef irst tim e,you willneedto
con nectit.
When youauth orizean ewmobile phone,itis
con necteda utom atically.
Conn ecting com prises:
R sear ching for aBluet ooth®
-c apable mobile
phon e
R subse quentlyauth orizing it
You canconnectupt o1 5m obile phones.
If the mobile phonesupports thePBA P
(Phon eBook Access Profile) andMAP
(Message Access Profile) profiles, the
following contact sand messages are
downloaded intoC OMAND whenconnecting:
R phone book
R call lists
R tex tm essages
Inf ormat iononboth profiles canbefound in
the "General notes" sect ion(Ypage 114). Searching
foram obile phone X
Pres sthe % function butt onon
COMA ND.
X Sele ctPho ne in
thet elepho nebasic menu
by slidin gVÆ andturnin gcVd the
COMA NDcontroller andpres sW to
con firm.
X Sele ctBlu etooth Pho
nes and
pres sW to
con firm.
X Sele ctUpd ate and
pres sW tocon firm.
COMA NDsear chesfor Bluet ooth®
te lepho neswith inran geand adds them to
th eB luet ooth®
telepho nelist.
The durat ionofthes ear chdepen dson the
num berofBluet ooth®
telepho neswith in
ran geand their char acteris tics. Ex
ample: Bluetooth®
phon elist
: Curre ntly con nected# and auth orized
mobi lephon eY
; Mobile phonenotwithin rangebut
pre viously authorized( Lappear sing ray)
= Mobi lephon einr ange and auth orized
(L appear sinb lack)
? Newly detectedmob ilephon ewithin
ran gebut notyet authoriz ed(no Y icon
yet)
The Bluetoot h®
telephon elist shows all
mobile phones withinrangeandallpreviously
authoriz edmobile phones, whether ornot
they areinrange.
i Ifthe Bluetoot h®
telephon elist isalready
full, youwillberequested tode-author izea 116
Telephony viatheB luet ooth ®
interf aceTelephone

mobil
ephone (Ypag e119). IfCOMAND
does notfind yourmobile phone, external
authorization (Ypage 118)maybe
necessary.
i Ifyou callupthe telephone listagain, the
unauthorized devicesareremoved fromthe
list. Inthis case, startanew search to
update theBluetooth ®
telephone list.
Authoriz ing(registering) amobile
ph one Opt
ion1:usin gthe passkey (access code)
X In theB luet ooth®
te lepho neslist,selec tthe
not yetauthorized mobilephonebyturning
cVd theCOMAND controller.
X Select thelistsymbol tothe right ofthe
entr ybysliding VYtheCOMAND
cont roller andpress Wtoconfirm .
X Select Authorize and
press Wtoconfirm .
The input menu forthe passkey appears. The
passkey isany one tosixteen- digit
number combination whichyoucan choose
yourself. Youmust enter thesame number
combination inCOMAND andinthe
Bluetooth ®
-capable mobilephone(seethe
operating instructionsofthe mobile phone).
i Some mobile phones requireapasskey
with fourormore digits.
If you want toreauthorize amobile phone
following <0025002400460033002E0021001B0030001F002C002A00330021002C00300031
0052V youcan select a
different passkey. i
Mercedes-Ben zrecomm endsde-
authorization inCOMAND andonthe
mobile phone. Subsequent authorization
may other wisefail.
X To enter apassk eyinCOMAND: press
the number keysinturn .
¬ ishighlighted afterthefirst number
has been entered.
or
X Select thedigits inthe digit barone byone
by turn ingcVd theCOMAND controller
and press Wtocon firm. Then, select
¬.
X To confirm anentry inCOMAND: press
W the COMAND controller.
X Now enterthe same passkey inthe mobile
phone.
To mak eentries onthe mobile phone:if
the Bluetoot h®
con nection issuccess ful,you
will berequested toent erthe passkey
(access code,code) (seethemobile phone
operatin ginst ruct ions).
X En ter the same passkey inthe mobile
phone asalready entered inCOMAND .
i Afterent ering thepasskey, youmay also
need toent erac onfirmat ioninyour mobile
phone tocon nectcalls. Pleas echeck your
mob ilephon edispl ay.
If th eC OMA NDdispl aysho wsthe
Aut horizatio nf ailed mes
sage, you
may have excee ded thep res cribed time
peri od.Repeat thep roced ure.
The mob ilephon eisc onnec ted toCOMA ND
(auth orized). Youcannowm ake calls using
th eC OMA NDhands-free syst em.
Opt ion 2:use Secur eSimple Pairing
The mob ilephon e(or theB luetoot h®
audio
devi ce)must suppo rttheB luetooth®
ver sion
2. 1f or conn ection viaSecure SimplePairing.
COMAND createsasix-digit code,which is
display edon the two devices thataretobe
conn ected. Telephony
viathe Bluetooth ®
interfa ce117Telephone Z

X
Ifthe numeric codeonboth devices
matches, confirmYes by
pressi ngW.
If you select Yes ,t
he authori zationprocess
is completed andthemobil ephone is
connect ed.
If you select No ,t
he process willbe
canceled.
X Confirm themessag eonthe mobil ephone. External
authorization
If COMAND doesnotdetect yourmobile
phone, thismay bedue toparticular security
sett ings onyour mobile phone. Inthis case,
you can test ifyour mobile phonecanfind
COMAND. TheBluetooth ®
device nameof
COMAND isMB Bluetooth .
Please notethefollowi ng:some mobile
phones requirethatyouestablish the
conn ection toCOMAND againonceyouhave
enter edthe passkey (seethemobile phone
operating instructions). Themobile phone
cann ototherwise beauthorized.
X Press the% functionbutton on
COMAND.
X Select Phone in
the telephone basicmenu
by sliding VÆandturnin gcVd the
COMAND controller andpress Wto
conf irm.
X Select Bluetooth Phones and
press Wto
conf irm.
X Select Update .X
Select thelistsymbol tothe right ofthe
entr ybysliding VYtheCOMAND
cont roller andpress Wtoconf irm.
X Select External Authorizatio n and
press Wtoconf irm.
X Start theBluetooth ®
search onthe mobile
phone (seethemobile phoneoperating
instr uctions).
X Select COMAND (MBBluetooth )o
nt he
mobile phone.
X Option 1:when requested todo so, enter
the passkey firstonthe mobile phoneand
then inCOMAND.
X Option 2:conf irmthedisplay edcodes on
the mobile phoneandinCOMAND (Secure
Simple Pairing). Connec
tinganother mobilephone
If you have authorized morethanonemobile
phone, youcan switch between theindividual
phones.
i You canonly switch toanother authorized
phone ifyou arenot current lymaking acall.
X Select themobile phoneinthe Bluetooth ®
telephones listbyturnin gcVd the
COMAND controller andpress Wto
conf irm.
The selected mobilephoneissearched for
and conn ected ifit is within Bluetooth ®
range andifBluetooth ®
is activated.
Only onemobile phonecanbeconn ected
at any one time. Thecurrent lyconn ected
mobile phoneisindicated bythe #dot in
the Bluetooth ®
telephones list
(Y page 116). 118
Telephony viathe Bluetooth ®
interfa ceTelephone