2011 MAZDA MODEL TRIBUTE Owners Manual (in English)

Removing the jumper cables
Remove the jumper cables in the reverse order that they were
connected.
Note:In the illustration, the vehicle on the bottom is used to designate
the assisting (boosting) battery.
1. Remove the jumper cable from
the ground metal surface.
2. Remove the jumper cable on the
negative (-) terminal of the
booster vehicle’s battery.
3. Remove the jumper cable from
the positive (+) terminal of the
booster vehicle’s battery.
4. Remove the jumper cable from
the positive (+) terminal of the
disabled vehicle’s battery.
After the disabled vehicle has been started and the jumper cables
removed, allow it to idle for several minutes so the engine computer can
relearn its idle conditions.
+–
+–
DA
B
C
4D1
2
3
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WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.
It is recommended that your vehicle be towed with a wheel lift and
dollies or flatbed equipment. Do not tow with a slingbelt. Mazda has not
approved a slingbelt towing procedure.
On FWD vehicles, if your vehicle is to be towed from the front, ensure
proper wheel lift equipment is used to raise the front wheels off the
ground. The rear wheels can be left on the ground when towed in this
fashion.
If your vehicle is to be towed from the rear using wheel lift equipment, it
isrequiredthat the front wheels (drive wheels) be placed on a dolly to
prevent damage to the transmission.
On 4WD vehicles, it isrequiredthat your vehicle be towed with a wheel
lift and dollies or flatbed equipment with all the wheels off the ground to
prevent damage to the automatic transmission, 4WD system or vehicle.
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If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Emergency towing
In case of a roadside emergency with a disabled vehicle (without access
to wheel dollies, car hauling trailer, or flatbed transport vehicle) your
vehicle (regardless of transmission powertrain configuration) can be flat
towed (all wheels on the ground) under the following conditions:
•Vehicle is facing forward so that it is being towed in a forward
direction.
•Place the transmission in N (Neutral). Refer toBrake-shift interlock
in theDrivingchapter for specific instructions if you cannot move the
gear shift lever into N (Neutral).
•Maximum speed is not to exceed 35 mph (56 km/h).
•Maximum distance is 50 miles (80 km).
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CUSTOMER ASSISTANCE (U.S.A. MAINLAND AND HAWAII)
Your complete and permanent satisfaction is our business. We are here to
serve you. All Authorized Mazda Dealers have the knowledge and the
tools to keep your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement
regarding the service of your Mazda vehicle or servicing by Authorized
Mazda Dealer personnel, we recommend that you take the following
steps:
STEP 1: Contact Your Authorized Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest
and best way to address the issue. If your concern has not been resolved
by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS
MANAGER, then please contact the GENERAL MANAGER of the
authorized dealer or the OWNER.
STEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting
your authorized dealer management, you can reach Mazda North
American Operations by one of the following ways:
Log on at: www.mazdaUSA.com.
Answers to many questions, including how to locate or contact a local
Authorized Mazda Dealership in the U.S., can be found here.
By email at: www.mazdaUSA.com (Click on CONTACT US at the bottom
of the home page).
By phone at: 1-800-222-5500
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618–2922
P.O. Box 19734
Irvine, CA 92623–9734
Whatever way you contact us, please help us to serve you more
efficiently and effectively by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration
or title or located on the upper driver’s side corner of the dash)
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4. Purchase date and current mileage
5. Your authorized dealer’s name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda
Distributor.
STEP 3: Contact Better Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on
some issues may not be possible. As a final step to ensure that your
concerns are being fairly considered, Mazda North American Operations
has agreed to participate in a dispute settlement program administered
by the Better Business Bureau (BBB) system, at no cost to you the
consumer.
BBB AUTO LINE works with consumers and the manufacturer in an
attempt to reach a mutually acceptable resolution of any warranty
related concerns. If the BBB is not able to facilitate a settlement they
will provide an informal hearing before an arbitrator.
You are required to resort to BBB AUTO LINE before exercising rights or
seeking remedies under the Federal Magnuson-Moss Warranty Act, 15
U.S.C. § 2301 et seq. To the extent permitted by the applicable state
“Lemon Law”, you are also required to resort to BBB AUTO LINE before
exercising any rights or seeking remedies under the “Lemon Law.” If you
choose to seek remedies that are not created by the Magnuson-Moss
Warranty Act or the applicable state “Lemon Law, “ you are not required
to first use BBB AUTO LINE.
The whole process normally takes 40 days or less. The arbitration
decision is not binding on you or Mazda else you accept the decision. For
more information about BBB AUTO LINE, including current eligibility
standards, please call 1-800-955-5100 or visit the BBB website at
www.lemonlaw.bbb.org.
Being truly committed to customer satisfaction is more than a phrase
with Mazda. We hope to satisfy every customer directly, but if there is
ever a question about our decision, Mazda believes in providing a fast,
fair and free method such as the BBB AUTO LINE to ensure Mazda
delivers on our commitment to do the right thing for our customers!
For Vehicles in California
1. MAZDA NORTH AMERICAN OPERATIONS (“MAZDA”)
PARTICIPATES IN BBB AUTO LINE, a mediation/arbitration program
administered by the Council of Better Business Bureaus [4200 Wilson
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Boulevard, Arlington, Virginia 22203] through local Better Business
Bureaus. BBB AUTO LINE and MAZDA have been certified by the
Arbitration Certification Program of the California Department of
Consumer Affairs.
2. If you have a problem arising under a MAZDA written warranty, we
encourage you to bring it to our attention. If we are unable to
resolve it, you may file a claim with BBB AUTO LINE. Claims must
be filed with BBB AUTO LINE within six (6) months after the
expiration of the warranty.
3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is
no charge for the call.
4. In order to file a claim with BBB AUTO LINE, you will have to
provide your name and address, the brand name and vehicle
identification number (VIN) of your vehicle, and a statement of the
nature of your problem or complaint. You will also be asked to
provide: the approximate date of your acquisition of the vehicle, the
vehicle’s current mileage, the approximate date and mileage at the
time any problem(s) were first brought to the attention of MAZDA
or one of our dealers, and a statement of the relief you are seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute through
mediation. If mediation is not successful, or if you do not wish to
participate in mediation, claims within the program’s jurisdiction may
be presented to an arbitrator at an informal hearing. The arbitrator’s
decision should ordinarily be issued within 40 days from the time
your complaint is filed; there may be a delay of 7 days if you did not
first contact MAZDA about your problem, or a delay of up to 30 days
if the arbitrator requests an inspection/report by an impartial
technical expert or further investigation and report by BBB AUTO
LINE.
6. You are required to use BBB AUTO LINE before asserting in court
any rights or remedies conferred by California Civil Code
Section 1793.22. You are also required to use BBB AUTO LINE
before exercising rights or seeking remedies created by Title I of the
Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you
choose to seek redress by pursuing rights and remedies not created
by California Civil Code Section 1793.22 or Title I of the
Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not
required by those statutes.
7. California Civil Code Section 1793.2(d) requires that, if MAZDA or
its representative is unable to repair a new motor vehicle to conform
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to the vehicle’s applicable express warranty after a reasonable
number of attempts, MAZDA may be required to replace or
repurchase the vehicle. California Civil Code Section 1793.22(b)
creates a presumption that MAZDA has had a reasonable number of
attempts to conform the vehicle to its applicable express warranties
if, within 18 months from delivery to the buyer or 18,000 miles on
the vehicle’s odometer, whichever occurs first, one or more of the
following occurs:
•The same nonconformity [a failure to conform to the written warranty
that substantially impairs the use, value or safety of the vehicle]
results in a condition that is likely to cause death or serious bodily
injury if the vehicle is driven AND the nonconformity has been subject
to repair two or more times by MAZDA or its agents AND the buyer or
lessee has directly notified MAZDA of the need for the repair of the
nonconformity; OR
•The same nonconformity has been subject to repair 4 or more times
by MAZDA or its agents AND the buyer has notified MAZDA of the
need for the repair of the nonconformity; OR
•The vehicle is out of service by reason of repair of nonconformities by
MAZDA or its agents for a cumulative total of more than 30 calendar
days after delivery of the vehicle to the buyer.
NOTICE TO MAZDA AS REQUIRED ABOVE SHALL BE SENT TO
THE FOLLOWING ADDRESS:
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618
ATTN: Customer Mediation
8. The following remedies may be sought in BBB AUTO LINE: repairs,
reimbursement for money paid to repair a vehicle or other expenses
incurred as result of a vehicle nonconformity, repurchase or
replacement of your vehicle, and compensation for damages and
remedies available under MAZDA’S written warranty or applicable
law.
9. The following remedies may not be sought in BBB AUTO LINE:
punitive or multiple damages, attorneys’ fees, or consequential
damages other than as provided in California Civil Code
Section 1794(a) and (b).
10. You may reject the decision issued by a BBB AUTO LINE arbitrator.
If you reject the decision, you will be free to pursue further legal
action. The arbitrator’s decision and any findings will be admissible
in a court action.
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11. If you accept the arbitrator’s decision, MAZDA will be bound by the
decision, and will comply with the decision within a reasonable time
not to exceed 30 days after we receive notice of your acceptance of
the decision.
12. Please call BBB AUTO LINE at 1-800-955-5100 for further details
about the program.
CUSTOMER ASSISTANCE (CANADA)
Your complete and permanent satisfaction is our business. We are here to
serve you. All Authorized Mazda Dealers have the knowledge and the
tools to keep your Mazda vehicle in top condition.
In our experience, any questions, problems or complaints regarding the
operation of your Mazda or any other general service transactions are
most effectively resolved by your authorized dealer. If the cause of your
dissatisfaction cannot adequately be addressed by normal authorized
dealer procedures, we recommend that you take the following steps:
STEP 1: Contact Your Authorized Mazda Dealer
Discuss the matter with a member of authorized dealer management. If
the Service Manager has already reviewed your concerns, contact the
owner of the authorized dealer or its General Manager.
STEP 2: Call the Mazda Regional Office
If you feel that you still require assistance, ask the authorized dealer
Service Manager to arrange for you to meet the local Mazda Service
Representative. If more expedient, contact Mazda Canada Inc. Regional
Office nearest you for such arrangements.
STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations
Department, Mazda Canada Inc., 55 Vogell Road, Richmond Hill, Ontario
L4B 3K5 Canada TEL: 1-800-263-4680.
Provide the Department with the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer toVehicle identification
labelin theMaintenance and Specificationschapter of this manual
for the location of the VIN.
4. Purchase date.
5. Present odometer reading.
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