2011 LEXUS RX350 phone

Both Lexus and your Lexus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction is
our first priority. Should you have a
problem or concern, please take the
following steps to ensure the quickest
possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manag-
er or customer satisfaction manager.
If necessary, ask the dealership owner
or general manager for assistance. In
most cases, a satisfactory solution can
be reached at this step.
Step 2
If the dealership does not address
your concern to your satisfaction, call
the Lexus Customer Satisfaction
Department at (800) 25-LEXUS
(800/255-3987). In Canada, call
(800) 26-LEXUS (800/265-3987).
In Mexico, call 95-1-310-328-2075.
You may also write to us at:
Lexus Customer Satisfaction
Department
P.O. Box 2991
Torrance, CA 90509-2991
Whether calling or writing, please
provide the following information:
•17-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
•Current vehicle mileage
•Name of your selling and servic-
ing Lexus dealerships
•Your day and evening telephone
numbers
Introduction9
IF YOU NEED ASSISTANCE

W
ARRANTY
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This warranty also does not cover the
following:
Tires
Tires are covered by a separate war-
ranty provided by the tire manufac-
turer. See page 34.
Normal Wear and Tear
Noise, vibration, cosmetic conditions
and other deterioration caused by
normal wear and tear.
Maintenance Expense*
Normal maintenance services such
as engine tune-ups; replacement of
fluids and filters; lubrication; cleaning
and polishing; replacement of spark
plugs and fuses; and replacement of
worn wiper blades, brake pads/linings
and clutch linings.
Vehicles With Altered Odometer
Failure of a vehicle on which the
odometer has been altered so that
actual vehicle mileage cannot be
readily determined.
Vehicles With Unknown Vehicle
Identification Number
Any vehicle for which the original
factory-assigned vehicle identification
number cannot be determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued
a “salvage” title or similar title under
any state’s law; or has ever been
declared a “total loss” or equivalent
by a financial institution or insurer,
such as by payment for a claim in lieu
of repairs because the cost of repairs
exceeded the cash value of the vehi-
cle. This exclusion does not apply to
the emission control warranties.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited
to inconvenience; the cost of trans-
portation, telephone calls and lodg-
ing; the loss of personal or commer-
cial property; and the loss of pay or
revenue.
Your Warranties in Detail20
NEW VEHICLE LIMITED WARRANTY
W ARRANTY
*Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details.
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The tires that come as original equip-
ment on your vehicle are warranted
by their manufacturer and not Lexus.
Please refer to the tire warranty state-
ment included with the owner infor-
mation in your vehicle.
To obtain warranty service for a tire,
take the tire to an authorized dealer
of the tire manufacturer. (Refer to
your local phone directory for dealer
locations.) Your Lexus dealer may
also be able to assist you in obtaining
warranty service from the manufac-
turer.
For additional warranty information
or service assistance, contact the tire
manufacturer directly.
Bridgestone/Firestone
535 Marriott Drive
Nashville, TN 37214
Bridgestone: (800) 847-3272
Firestone: (800) 356-4644
Dunlop Tires
1144 East Market Street
Akron, OH 44316
(800)321-2136
OBTAINING
WARRANTY SERVICE
ORIGINAL EQUIPMENT
TIRE MANUFACTURERS
Your Warranties in Detail34
TIRE LIMITED WARRANTY
W ARRANTY
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VEHICLE IDENTIFICATION

MAINTENANCE
Scheduled Maintenance Log73
Model
Body style
In-service date
Mileage at delivery
Selling dealership
Selling dealership phone number
Vehicle Identification Number
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If your name or address
has changed or if y ou
pur chased your L exus
as a used vehicle, please
complete and mail one
of the attached car ds,
ev en if your w arranty
cover age has e xpired.
This will enable L exus
to contact you with
important product or
safety updates concern-
ing your vehicle. If ther e
is no longer a card
attached, please call
the Lexus Customer
Satisfaction D epartment
at (800) 255-3987.
This information is obtained solely for the use of Lexus. Lexus occasionally sends special
promotional offers to registered owners. Check here if you prefer not to receive these offers. Check here if
address below
is for company:
oFirst name M.I. Last name
Company name
Street address or P.O. Box Apt. or suite number
City State
Zip code
Primary phone number Secondary phone number
E-mail address: o Mr.
o Mrs.
o Ms.
o Miss
o Dr. Vehicle Identification Number (required to process change) Mo. Day
Year T oday

This information is obtained solely for the use of Lexus. Lexus occasionally sends special
promotional offers to registered owners. Check here if you prefer not to receive these offers. Check here if
address below
is for company:
oFirst name M.I. Last name
Company name
Street address or P.O. Box Apt. or suite number
City State
Zip code
Primary phone number Secondary phone number
E-mail address: o Mr.
o Mrs.
o Ms.
o Miss
o Dr. Vehicle Identification Number (required to process change) Mo. Day
Year Today