2011 INFINITI QX56 air condition

SQUEAK AND RATTLE TROUBLE DIAGNOSESDLK-209
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SQUEAK AND RATTLE TROUBLE DIAGNOSES
Work FlowINFOID:0000000006425595
CUSTOMER INTERVIEW
Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document t he facts and conditions when the noise occurs and any of
customer's comments; refer to DLK-213, "
Diagnostic Worksheet". This information is necessary to duplicate
the conditions that exist when the noise occurs.
 The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain all the facts and conditions that exist when the noise occurs (or does not occur).
 If there is more than one noise in the vehicle, perform a diagnosis and repair the noise that the customer is
concerned about. This can be accomplished by performing a cruise test on the vehicle with the customer.
 After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
 Squeak – (Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard surfaces
= higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping
 Creak – (Like walking on an old wooden floor)
Creak characteristics include firm contact/slow mo vement/twisting with a rotational movement/pitch depen-
dent on materials/often brought on by activity.
 Rattle – (Like shaking a baby rattle)
Rattle characteristics include the fast repeated contac t/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
 Knock – (Like a knock on a door)
Knock characteristics include hollow sounding/someti mes repeating/often brought on by driver action.
 Tick – (Like a clock second hand) Tick characteristics include gentle contacting of li ght materials/loose components/can be caused by driver
action or road conditions.
 Thump – (Heavy, muffled knock noise) Thump characteristics include softer k nock/dead sound often brought on by activity.
 Buzz – (Like a bumblebee)
Buzz characteristics include high frequency rattle/firm contact.
 Often the degree of acceptable noise level will vary depending up on the person. A noise that a technician may judge as acceptable may be very irritating to the customer.
 Weather conditions, especially humidity and temperat ure, may have a great effect on noise level.
DUPLICATE THE NOISE AND TEST DRIVE
If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or lo cation of the noise. This information can be used to
duplicate the same conditions when the repair is reconfirmed.
SBT842
Revision: 2010 May2011 QX56

DLK-210
< SYMPTOM DIAGNOSIS >
SQUEAK AND RATTLE TROUBLE DIAGNOSES
If the noise can be duplicated easily during the test drive, to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following:
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half-cl utch on M/T models, drive position on A/T models).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
 Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
 If it is difficult to duplicate the noise, drive the v ehicle slowly on an undulating or rough road to stress the
vehicle body.
CHECK RELATED SERVICE BULLETINS
After verifying the customer concern or symptom, chec k ASIST for Technical Service Bulletins (TSBs) related
to that concern or symptom.
If a TSB relates to the symptom, follo w the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE
1. Narrow down the noise to a general area. To help pi npoint the source of the noise, use a listening tool
(Chassis ear: J-39570, Engine ear and mechanics stethoscope).
2. Narrow down the noise to a more specific area and identify the cause of the noise by:
 Removing the components in the area that is are suspected to be the cause of the noise.
Do not use too much force when removing clips and fasteners, otherwise clips and fastener can be broken
or lost during the repair, resulting in the creation of new noise.
 Tapping or pushing/pulling the component that is are suspected to be the cause of the noise.
Do not tap or push/pull the component with excessive force, otherwise the noise will be eliminated only tem-
porarily.
 Feeling for a vibration by hand by touching the component (s) that is are suspected to be the cause of the
noise.
 Placing a piece of paper between components that are suspected to be the cause of the noise.
 Looking for loose components and contact marks. Refer to DLK-211, "
Inspection Procedure".
REPAIR THE CAUSE
 If the cause is a loose component, tighten the component securely.
 If the cause is insufficient clearance between components:
- Separate components by repositioning or loos ening and retightening the component, if possible.
- Insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape or ure-
thane tape. A Nissan Squeak and Rattle Kit (J-43980) is available through the authorized Nissan Parts
Department.
CAUTION:
Never use excessive force as many components are constructed of plastic and may be damaged.
NOTE:
Always check with the Parts Departm ent for the latest parts information.
The following materials are contained in the Nissan Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
76268-9E005: 100 ×135 mm (3.94 ×5.31 in)/76884-71L01: 60 ×85 mm (2.36 ×3.35 in)/76884-
71L02:15 ×25 mm (0.59 ×0.98 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
73982-9E000: 45 mm (1.77 in) thick, 50 ×50 mm (1.97 ×1.97 in)/73982-
50Y00: 10 mm (0.39 in) thick, 50 ×50 mm (1.97 ×1.97 in)
INSULATOR (Light foam block)
80845-71L00: 30 mm (1.18 in) thick, 30 ×50 mm (1.18 ×1.97in)
FELT CLOTHTAPE
Used to insulate where movement does not occu r. Ideal for instrument panel applications.
68370-4B000: 15 ×25 mm (0.59 ×0.98 in) pad/68239-13E00: 5 mm (0.20 in) wide tape roll
The following materials, not found in the kit, can also be used to repair squeaks and rattles.
UHMW (TEFLON) TAPE
Revision: 2010 May2011 QX56

SQUEAK AND RATTLE TROUBLE DIAGNOSESDLK-211
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Insulates where slight movement is present. Ideal for instrument panel applications.
SILICONE GREASE
Used in place of UHMW tape that is be visible or does not fit. Will only last a few months.
SILICONE SPRAY
Used when grease cannot be applied.
DUCT TAPE
Used to eliminate movement.
CONFIRM THE REPAIR
Confirm that the cause of a noise is repaired by test driving the vehicle. Operate the vehicle under the same
conditions as when the noise originally occurred. Refer to the notes on the Diagnostic Worksheet.
Inspection ProcedureINFOID:0000000006226060
Refer to Table of Contents for specific component removal and installation information.
INSTRUMENT PANEL
Most incidents are caused by contact and movement between:
1. Cluster lid A and instrument panel
2. Acrylic lens and combination meter housing
3. Instrument panel to front pillar garnish
4. Instrument panel to windshield
5. Instrument panel mounting pins
6. Wiring harnesses behind the combination meter
7. A/C defroster duct and duct joint
These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noi se. Most of these incidents can be repaired by apply-
ing felt cloth tape or silicon spray (in hard to reach areas). Urethane pads can be used to insulate wiring har-
ness.
CAUTION:
Do not use silicone spray to isolate a squeak or ra ttle. If you saturate the area with silicone, you will
not be able to recheck the repair.
CENTER CONSOLE
Components to pay attention to include:
1. Shifter assembly cover to finisher
2. A/C control unit and cluster lid C
3. Wiring harnesses behind audio and A/C control unit
The instrument panel repair and isolation pr ocedures also apply to the center console.
DOORS
Pay attention to the:
1. Finisher and inner panel making a slapping noise
2. Inside handle escutcheon to door finisher
3. Wiring harnesses tapping
4. Door striker out of alignment causing a popping noise on starts and stops
Tapping or moving the components or pressing on them while driving to duplicate the conditions can isolate
many of these incidents. You can usually insulate the areas with felt cloth tape or insulator foam blocks to
repair the noise.
TRUNK
Trunk noises are often caused by a loose jack or loose items put into the trunk by the owner.
In addition look for:
1. Trunk lid dumpers out of adjustment
2. Trunk lid striker out of adjustment
3. Trunk lid torsion bars knocking together
4. A loose license plate or bracket
Revision: 2010 May2011 QX56

DLK-212
< SYMPTOM DIAGNOSIS >
SQUEAK AND RATTLE TROUBLE DIAGNOSES
Most of these incidents can be repaired by adjusting, securing or insulating the item(s) or component(s) caus-
ing the noise.
SUNROOF/HEADLINING
Noises in the sunroof/headlining area c an often be traced to one of the following:
1. Sunroof lid, rail, linkage or seals making a rattle or light knocking noise
2. Sunvisor shaft shaking in the holder
3. Front or rear windshield touching headlining and squeaking
Again, pressing on the components to stop the noise while duplicating the conditions can isolate most of these
incidents. Repairs usually consist of insulating with felt cloth tape.
SEATS
When isolating seat noise it is important to note t he position the seat is in and the load placed on the seat
when the noise is present. These conditions should be duplicated when verifying and isolating the cause of
the noise.
Cause of seat noise include:
1. Headrest rods and holder
2. A squeak between the seat pad cushion and frame
3. Rear seatback lock and bracket
These noises can be isolated by moving or pressing on the suspected components while duplicating the con-
ditions under which the noise occurs. Most of thes e incidents can be repaired by repositioning the component
or applying urethane tape to the contact area.
UNDERHOOD
Some interior noise may be caused by components under the hood or on the engine wall. The noise is then
transmitted into the passenger compartment.
Causes of transmitted underhood noise include:
1. Any component mounted to the engine wall
2. Components that pass through the engine wall
3. Engine wall mounts and connectors
4. Loose radiator mounting pins
5. Hood bumpers out of adjustment
6. Hood striker out of adjustment
These noises can be difficult to isolate since they cannot be reached from the interior of the vehicle. The best
method is to secure, move or insulate one component at a time and test drive the \
vehicle. Also, engine RPM
or load can be changed to isolate the noise. Repairs can usually be made by moving, adjusting, securing, or
insulating the component causing the noise.
Revision: 2010 May2011 QX56

TRANSFER CONTROL UNITDLN-25
< ECU DIAGNOSIS INFORMATION > [TRANSFER: ATX90A]
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HI-LO POSI SEN 3 4WD mode: AUTO or 4H ON
4WD mode: Shifting OFF
4WD mode: 4L OFF
HI-LO POSI SEN 1 4WD mode: AUTO or 4H ON
4WD mode: Shifting ON
4WD mode: 4L OFF
LOCK POSI SEN When lock sleeve is opening OPEN
When lock sleeve locking LOCK
When transfer lock position sensor
signal circuit is short. (Battery
short) BAT
When transfer lock position sensor is unlearned. UNLEAN
When the temperature of transfer lock position sensor is high. HI TMP
When transfer lock position sensor is malfunctioning. ERROR
When transfer lock position sensor signal circuit is short. (Ground
short) GND
AT P I N D ATP lamp: ON ON
AT P l a m p : O F F O F F
4WD FAIL LAMP 4WD warning lamp: ON ON
4WD warning lamp: OFF OFF
4WD MODE IND 4WD shift switch: AUTO AUTO
4WD shift switch: 4H LOCK
4WD shift switch: 4L 4L
MOTOR DRIVE B When transfer motor is driving in reversal. (100% duty controlled) HI
When transfer motor is driving or stopping. LO
When transfer motor is driving in reversal. (PWM output) PWM
MOTOR DRIVE A When transfer motor is driving. (100% duty controlled) HI
When transfer motor is driving in reversal or stopping. LO
When transfer motor is driving. (PWM output) PWM
FLUID TEMP SE The temperature of transfer fluid is 20 – 80 °C. Approx. 1.1 – 0.3 V
MOTOR TEMP The temperature of transfer motor is 20 – 80 °C. Approx. 1.1 – 0.3 V
C/U POWER SUP Always Battery voltage
MOTOR POWER SUP Always Battery voltage
ROTARY POSI SEN 4WD mode: AUTO
A/T shift selector: DDepress the accelerator pedal several
times.
Value is changing
THRTL POS SEN When depressing accelerator pedal
(Value rises gradually in response to throttle position) 0 – 100 %
AT R SPEED Vehicle stopped 0.00 km/h (0.00 mph)
Vehicle driving (4WD mode: AUTO)
CAUTION:
Check air pressure of tire under standard condition. Approx. equal to the indication
on speedometer (inside of ±10
%)
T/M GEAR A/T shift selector: D
Vehicle driving 1
2
3
4
5
6
7
Monitor item Condition Value/Status
Revision: 2010 May2011 QX56

DLN-26
< ECU DIAGNOSIS INFORMATION >[TRANSFER: ATX90A]
TRANSFER CONTROL UNIT
*1: 4WD shift swich (2WD) is not equipped, but it is displayed.
*2: This indicator is not equipped, but it is displayed.
*3: This switch is not equipped, but it is displayed.
TERMINAL LAYOUT
PHYSICAL VALUES
COMPR VHCL SPEEDVehicle stopped 0.00 km/h (0.00 mph)
Vehicle driving
CAUTION:
Check air pressure of tire under standard condition. Approx. equal to the indication
on speedometer (inside of ±10
%)
VHCL/S SEN-FR Vehicle stopped 0.00 km/h (0.00 mph)
Vehicle driving
CAUTION:
Check air pressure of tire under standard condition. Approx. equal to the indication
on speedometer (inside of ±10
%)
VHCL/S SEN-RR Vehicle stopped 0.00 km/h
Vehicle driving
CAUTION:
Check air pressure of tire under standard condition. Approx. equal to the indication
on speedometer (inside of ±10
%)
ENGINE SPEED Engine running Approx. equal to the indication
on tachometer (inside of ±10 %)
INTRNL SPEED SEN 4WD mode: AUTO
A/T shift selector: DDepress the accelerator pedal several
times.
Value is changing
TRANSFER TORQUE 4WD shift switch: AUTO 0 - 2250 N·m
4WD shift switch: 4H 0 - 2250 N·m
4WD shift switch: 4L 0 Nm
UNIT PARAMETER Always A1 - A9
B1 - B9
C1 - C9
D1 - D9
E1 - E9F1 - F9
G1 - G9 H1 - H9 J1 - J9
Monitor item Condition Value/Status
JPDIE0229ZZ
Te r m i n a l N o .
(Wire color) Description
Condition Value (Approx.)
+ - Signal name Input/
Output
6
(BR) Ground Hi-Lo position sensor 1 Input/
Output Engine run-
ning
(Never
drive the
vehicle.) 4WD mode: AUTO or 4H 0 V
4WD mode: Shifting 0 V
4WD mode: 4L 5 V
Revision: 2010 May2011 QX56

DIAGNOSIS AND REPAIR WORK FLOWDLN-39
< BASIC INSPECTION > [TRANSFER: ATX90A]
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YES >> GO TO 7.
NO >> Check harness and connectors based on the in formation obtained by interview. Refer to GI-40,
"Intermittent Incident".
7.FINAL CHECK
With CONSULT-III
1. Check the reference value for “ALL MODE AWD/4WD”.
2. Recheck the symptom and check that symptom is not reproduced on the same conditions.
Is the symptom reproduced?
YES >> GO TO 3.
NO >> INSPECTION END
Diagnostic Work SheetINFOID:0000000006222233
Description
 In general, customers have their own criteria for a pr oblem. Therefore, it is important to understand the
symptom and status well enough by asking the customer about his/her concerns carefully. To systemize all
the information for the diagnosis, prepare the in terview sheet referring to the interview points.
 In some cases, multiple conditions that appear simultaneously may cause a DTC to be detected.
Interview sheet sample
Interview sheet
Customer
name MR/MSRegistration
number
Initial year reg-
istration
Vehicle type VIN
Storage
date Engine Mileage km ( Mile)
Symptom †
Vehicle does not enter 4WD mode.
† 4WD warning la mp turns on.
† Heavy tight-corner braking symptom occurs
† Noise †Vibration
† Others
( )
First occurrence †Recently †Others ( )
Frequency of occurrence †Always †Under a certain conditions of †Sometimes (time(s)/day)
Climate
conditions †
Irrelevant
Weather †Fine †Cloud †Rain †Snow †Others ( )
Temperature †Hot †Warm †Cool †Cold †Temperature [Approx. °C ( °F)]
Relative humidity †High †Moderate †Low
Road conditions †
Urban area †Suburb area †High way
† Mounting road (uphill or down hill) †Rough road
Operation conditions, etc. †
Irrelevant
† When engine starts †During idling
† During driving †During acceleration †At constant speed driving
†During deceleration †During cornering (right curve or left curve)
Revision: 2010 May2011 QX56

DLN-40
< BASIC INSPECTION >[TRANSFER: ATX90A]
DIAGNOSIS AND REPAIR WORK FLOW
Other conditions
MemoInterview sheet
Customer
name MR/MSRegistration
number
Initial year reg-
istration
Vehicle type VIN
Storage
date Engine Mileage km ( Mile)
Revision: 2010 May2011 QX56