Navigation System103
Customer Assistance
Visiting Your Dealer
We strive to make this manual as complete as possible and to answer all questions regarding operation of the system. Occasionally, you may run into a specific issue that you cannot find in the book. You may save yourself a trip to the dealer by fi rst consulting the following resources:
• The Troubleshooting section (see page 133).
• The Frequently Asked Questions (FAQs) section (see page 123).
• The FAQs found on the online DVD order site (see “Obtaining a DVD”).
• For detailed questions regarding audio or other systems that interact with the navigation system, see your Owner’s Manual or the Technology Reference Guide.
• Call Honda Customer Relations (see “Honda Automobile Customer Service” on page 102).
• For database or PO I issues, follow the guidelines in the “Reporting Errors” section (see page 102).
If your question is still unanswered and you wish to visit the dealer, please be prepared to demonstrate the issue to the service advisor. This way, the service advisor can document the issue for the factory to allow more efficient troubleshooting.
Some issues may at first seem random, but you may notice a pattern. For example, they only occur when you enter a specific address, or when driving on a certain road, or just when it is cold. This information is very useful to the service advisor. Be patient, the service advisor may be unfamiliar with your specific issue.
Obtaining a Navigation
Update DVD
Honda is continually expanding the scope of the navigation system. Upgraded software may be made available to navigation system owners periodically, usually in the fall of each year.
To purchase an updated DVD or a replacement DVD, call the Honda Navigation Disc Fulfillment Center at (888) 291-4675. You can also order online by going to www.hondanavi.com.
NOTE:
DVDs are not available at your dealer. However, the dealer may order a DVD for you as a courtesy. There is no program for free DVD updates. The DVD order line staff cannot answer technical questions regarding navigation operation, coverage, or POIs. Purchasing used discs from alternate sources or online auctions may cause operational problems since they are likely to be incompatible with your current software.
