2011 HONDA CIVIC HYBRID Owners Manual

Select a nearby lightly traveled
major highway where you can
maintain a speed of 50 to 60 mph
(80to97km/h)foratleast20
minutes. Drive on the highway in
D. Do not use the cruise control.
When traffic allows, drive for 90
seconds without moving the
accelerator pedal. (Vehicle speed
may vary slightly; this is okay.) If
you cannot do this f or a
continuous 90 seconds because of
traf f ic conditions, drive f or at least
30 seconds, then repeat it two
more times (for a total of 90
seconds).Then drive in city/suburban
traffic for at least 10 minutes.
When traf f ic conditions allow, let
the vehicle coast f or several
seconds without using the
accelerator pedal or the brake
pedal.
Make sure the vehicle has been
parked with the engine of f f or 30
minutes.
If the testing f acility determines the
readiness codes are still not set, see
your dealer.
7.
8. 9.
Emissions T est ing
T echnical Inf ormat ion
349
Main Menu

350
Main Menu

....
Customer Service Inf ormation . 352
....................
Warranty Coverages . 353
.............
Reporting Saf ety Def ects . 354
.....................
Authorized Manuals . 355
Warranty and Cust omer Relat ions
Warrant y and Cust omer Relat ions
351
Main Menu

Honda dealership personnel are
trained prof essionals. They should
be able to answer all your questions.
If you encounter a problem that your
dealership does not solve to your
satisf action, please discuss it with
the dealership’s management. The
service manager or general manager
can help. Almost all problems are
solved in this way.
If you are dissatisf ied with the
decision made by the dealership’s
management, contact Honda
Customer Service.
U.S. Owners:Canadian Owners: When you call or write, please give
us this inf ormation:
Vehicle Identif ication Number
(see page )
Name and address of the dealer
who services your vehicle
Date of purchase
Odometer reading of your vehicle
Your name, address, and tele-
phone number
A detailed description of the
problem
Name of the dealer who sold the
vehicle to you
In Puerto Rico and the U.S. Virgin
Islands:
336
Cust omer Service Inf ormation
352
American Honda Motor Co., Inc.
Honda Automobile Customer Service
Mail Stop 500-2N-7A
1919 Torrance Boulevard
Torrance, California 90501-2746
Tel: (800) 999-1009 Honda Canada Inc.
Customer Relations
180 Honda Boulevard
Markham, ON
L6C 0H9
Tel: 1-888-9-HONDA-9
Fax: 1-877-939-0909
E-Mail: [email protected]
Bella International
P.O. Box 190816
San Juan, PR 00919-0816
Tel: (787) 620-7546
Main Menu

µ
µ
µ
µ µ
µ
µ
µ
Your new vehicle is covered by these
warranties:
provides
coverageforaslongasthepur-
chaser of the muf f ler owns the
vehicle. provides prorated
coverage f or a replacement battery
purchased f rom your dealer.
a seat
belt that f ails to f unction properly is
covered by a limited warranty.
Please read your warranty booklet
f or details.
covers all Honda
replacement parts against defects in
materials and workmanship.
Honda accessories are covered
under this warranty. Time and
mileage limits depend on the type of
accessory and other factors. Please
read your warranty booklet f or
details. all exterior body panels are
covered f or rust-through f rom the
inside f or the specif ied time period
with no mileage limit.
covers your new vehicle, except f or
the emissions control systems and
accessories, against def ects in
materials and workmanship.
these two
warranties cover your vehicle’s
emissions control systems. Time,
mileage, and coverage are
conditional. Please read your
warranty booklet f or exact
inf ormation. Restrictions and exclusions apply to
all these warranties. Please read the
2011 Honda warranty inf ormation
booklet that came with your vehicle
f or precise inf ormation on warranty
coverages. Your vehicle’s original
tires are covered by their
manuf acturer. Tire warranty
inf ormation is in a separate booklet.
Please ref er to the 2011 warranty
manual that came with your vehicle.
Warranty Coverages
U.S. Owners
Canadian Owners
Replacement Muf f ler L if et imeLimited Warranty
Replacement Bat t ery L imit ed
Warranty
Seat Belt Limited Warranty
Replacement Part s L imit edWarranty
Accessory Limited Warranty
Rust Perf orat ion L imit ed Warrant y
New Vehicle L imit ed Warrant y
Emissions Cont rol Syst ems Def ect sWarrant y and EmissionsPerf ormance Warranty
Warrant y and Cust omer Relat ions
353
Main Menu

If you believe that your vehicle has a def ect which
could cause a crash or could cause injury or death, you
should immediately inf orm the National Highway
Traf f ic Saf ety Administration (NHTSA) in addition to
notif ying American Honda Motor Co., Inc.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or
American Honda Motor Co., Inc.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll-f ree at 1-888-327-4236
(TTY: 1-800-424-9153); go to; or write to: Administrator,
NHTSA, 1200 New Jersey Avenue, SE., Washington,
DC 20590.
You can also obtain other inf ormation about motor
vehicle saf ety f rom . If you believe that your vehicle has a def ect which could
cause a crash or could cause injury or death, you should
immediately inf orm Honda Canada Inc. and you may also
inform Transport Canada.
If Transport Canada receives similar complaints, it may
open an investigation, and if it f inds that a saf ety def ect
exists in a group of vehicles, it may lead to a recall and
remedy campaign. However, Transport Canada cannot
become involved in individual problems between you,
your dealer, or Honda Canada Inc.
To contact Transport Canada’s Def ect Investigations and
Recalls Division, you may call 1-800-333-0510. For more
inf ormation on reporting saf ety def ects or about motor
vehicle saf ety, go to .
Reporting Saf ety Def ects
In the US
In Canada
354
http://www.saf ercar.gov
http://www.saf ercar.gov http://www.tc.gc.ca/roadsaf ety
Main Menu

T he publications shown below can be purchased f rom Helm
Incorporated. You can order by phone or online:Call Helm Inc. at 1-800-782-4356 (credit card orders only)
Go online at
If you are interested in other years or models, contact Helm Inc.
at 1-800-782-4356. Covers maintenance and recommended procedures f or
repair to engine and chassis components. It is written
f or the journeyman mechanic, but it is simple enough
f or most mechanically inclined owners to understand.
Complements the Service Manual by providing in-depth
troubleshooting inf ormation f or each electrical circuit
in your vehicle.
Describes the procedures involved in the replacement
of damaged body parts.
Purchasing Factory Authorized Manuals Service Manual:
Electrical T roubleshooting Manual:
Body Repair Manual:
(U.S. only)
Authorized Manuals
Authorized Manuals
355
Publication
Form Number 61SNC05
61SNC05EL
61SNA30
31SNC650 31SNC840
31SNCM50 31SNCQ50 HON-R Form Description
2006-2011 Honda Civic Hybrid Service Manual 2006-2011 Honda Civic Hybrid
Electrical Troubleshooting Manual
2006-2011 Model Series Honda Civic 2/4 Door Body Repair Manual
2011 Honda Civic Hybrid Owner’s Manual 2011 Honda Civic Hybrid
Navigation System Owner’s Manual
2011 Honda Civic Hybrid Honda Service History
2011 Honda Civic Hybrid Technology Reference Guide Order Form for Previous Years-
Indicate Year and Model Desired
www.helminc.com
Main Menu

356
Main Menu