2011 Citroen C4 DAG Owner's Manual

271
FREQUENTLY ASKED QUESTIONS
The following tables groups together the answers to the most frequently asked questions concerning your audio system.
QUESTIONANSWERSOLUTION
The route calculation is notsuccessful. The guidance criteria may confl ict with the current location (exclusion of
toll roads on a toll motorway).
Check the guidance criteria on the NavigationMenu, "Guidance options"\"Defi ne calculation criteria".
The Risk area P
OIs do not
appear. Th
e Risk area POIs have not been selected.Select the Risk area POIs in the list of POIs.
The Risk area P
OIs have not been downloaded. Download the Risk area POIs from the CITROÀN website.
The speed camera audible
warnin
g does not work. The audible warning is not active. Activate audible warnings in the Guidance
options menu, "Navigation - guidance", "Set
parameters for risk areas".
The s
ystem does not
suggest a detour around an incident on the route. The guidance criteria do not take account of TMC messages. Select the "Traffi c info" function in the list of guidance criteria.
I receive a speed camera
alert for a speed camera
which is not on my route.
Other than guidance, the system announces all speed cameras
positioned in a cone located in front of the vehicle. It may provide an alertfor speed cameras located on nearby or parallel roads.Zoom in on the ma
p to view the exact position of
the speed camera. Select "On the route" to nolonger receive alerts other than guidance or toreduce the time for the announcement.

272
FREQUENTLY ASKED QUESTIONS
QUESTIONANSWERSOLUTION
Certain traffi c jams alongthe route are not indicatedin real time.
On starting, it is several minutes before the system begins to receive the
traffi c information. Wait until the tra
ffi c information is being received correctly (display of the traffi c information icons
on the map).
Th
e fi lters are too restrictive. Modify the "Geographic fi lter" settings.
In certain countries, onl
y major routes (motorways...) are listed for the
traffi c information. This phenomenon is normal. The system is
dependent on the traffi c information available.
Th
e altitude is not
displayed.
On starting, the initialisation of the GPS may take up to 3 minutes to
receive more than 4 satellites correctly.Wait until the s
ystem has started up completely.
Check that there is a GPS coverage of at least
4 satellites (long press on the SETUP button,
then select "GPS coverage").
Dependin
g on the geographical environment (tunnel...) or the weather,
the conditions of reception of the GPS signal may vary.
This phenomenon is normal. The system
is dependent on the GPS signal receptionconditions.
I cannot connect my
Bluetooth telephone. The telephone's Bluetooth function ma
y be switched off or the telephone
may not be visible. - Check that
your telephone's Bluetooth
function is switched on.
-
Check in the telephone settings that it is "visible to all".
The Bluetooth telephone is not compatible with the s
ystem. A list of compatible Bluetooth mobile telephones
is available from the dealer network.
Th
e volume of the
telephone connected in Bluetooth mode isinaudible. The volume depends both on the s
ystem and on the telephone. Increase the volume of the audio system, to
maximum if required, and increase the volume of
the telephone if necessary.
The ambient noise level has an infl uence on the qualit
y of telephonecommunication.Reduce the ambient noise level
(close the
windows, reduce the booster fan speed, slow
down, ...).

273
FREQUENTLY ASKED QUESTIONS
QUESTIONANSWERSOLUTION
Some contacts are
duplicated in the list. The options for synchronizing contacts are synchronizing the contactson the SIM card, the contacts on the telephone, or both . When both synchronizations are selected, some contacts may be duplicated.
Select "Display SIM card contacts" or "Display
telephone contacts".
Contacts are not shown in
alphabetical order. Some telephones offer display options. Depending on the settingschosen, contacts can be transferred in a specifi c order.Modify the display setting in the telephone
directory.
The s
ystem does not receiveSMS text messages. The Bluetooth mode does not permit sending SMS text messages to the system.
The
CD is ejected
automatically or is notplayed by the player. The CD is inserted upside down, is unpla
yable, does not contain any
audio data or contains an audio format which the player cannot play.
Le
CD has been recorded in a format that is not compatible with
the player.
The
CD is protected by an anti-pirating protection system which is not
recognised by the audio system.- Check that the CD is inserted in the pla
yer
the right way up.
-
Check the condition of the CD: the CD cannot be played if it is too damaged.
-
Check the content in the case of a recordedCD: consult the advice in the "Audio" section.
- The audio s
ystem's CD player does not play
DVDs.
- Some recorded CDs will not be pla
yed by
the audio system because they are not of
the correct quality.
There is a long waiting periodfollowing the insertion of a CD or connection of a USBmemory stick. When a new medium is inserted, the s
ystem reads a certain amount of
data (directory, title, artist, etc.). This may take from a few seconds to a
few minutes.This phenomenon is normal.
The CD pla
yer sound ispoor. The CD used is scratched or of poor qualit
y.Insert good quality CDs and store them in suitable conditions.
The audio equipment settin
gs (bass, treble, ambiences) are unsuitable.Set the treble or bass level to 0, without
selecting an ambience.

274
FREQUENTLY ASKED QUESTIONS
QUESTIONANSWERSOLUTION
Some characters in themedia information are not
displayed correctly while playing. The audio system does not display some types o
f characters.Use standard characters to name tracks and
folders.
Pla
ying of streaming fi lesdoes not start. The peripheral device connected does not support automatic play. Start the playback from the device.
Th
e names of tracks and
the track length are not
displa
yed on the screen
when streaming audio. The Bluetooth profi le does not allow the transfer of this information.
The qualit
y of reception of
the radio station listened
to gradually deterioratesor the stored stations donot function (no sound,87.5 Mhz is displayed...). The vehicle is too far from the transmitter used b
y the station listened
to or there is no transmitter in the geographical area through which the
vehicle is travelling. Activate the "RD
S" function by means of the
short-cut menu to enable the system to check
whether there is a more powerful transmitter in
the geographical area.
The environment
(hills, buildings, tunnels, basement car parks...) block
reception, including in RDS mode. This phenomenon is normal and does not
indicate a fault with the audio system.
The aerial is absent or has been dama
ged (for example when goingthrough a car wash or into an underground car park). Have the aerial checked by a CITROËN dealer.
I
cannot fi nd some radio stations in the list of stations received. The station is not received or its name has chan
ged in the list.

Some radio stations send other information in place of their name (the title of the song for example).
The system interprets this in
formation as the name of the station. The name of the radio
station changes.

275
FREQUENTLY ASKED QUESTIONS
QUESTIONANSWERSOLUTION
In changing the setting of treble and bass the equalizer setting is deselected.
The selection of an equalizer setting imposes the balance settings.
Modif
ying one without the other is not possible. Modify the balance or equalizer settings toobtain the desired musical ambience.
In changing the equalizer
setting, treble and bass return to zero.
When chan
ging the balance
settings, the distribution
setting is deselected.
The selection of a distribution setting imposes the balance settings.
Modi
fying one without the other is not possible. Modify the balance or distribution settings to obtain the desired musical ambience.
When changing an
distribution setting,
the balance setting isdeselected.
Th
ere is a difference in
sound quality between the different audio sources (radio, CD...). For optimum sound qualit
y, the audio settings for Volume, Bass, Treble, Equalizer and Loudness can be adapted to the different sound sources,
which may result in audible differences when changing source (radio, CD...).
Check that the audio settings for (Volume, Bass,
Treble, Equalizer, Loudness) are adapted to
the sources listened to. It is advisable to set the
AUDIO functions (Bass, Treble, Fr-Re balance, Le-Ri balance) to the middle position, select the"None", musical ambience and set the loudnesscorrection to the "Active" position in CD mode or
to the "Inactive" position in radio mode.
With the en
gine off, the
system switches off after a few minutes of use. When the en
gine is switched off, the system's operating time depends on
the battery charge.
The switch-off is normal: the s
ystem switches to economy mode andswitches off to prevent discharging of the vehicle's battery. Start the vehicle's en
gine to increase the battery charge.

276
QUESTIONANSWERSOLUTION
Playback of my USB memory stick starts only
after a very long wait(around 2 to 3 minutes).
Some fi les supplied with the memory stick may greatly slow down access
to reading the memory stick (multiplication by 10 of the catalogue time). Delete the
fi les supplied with the memory stick and limit the number of sub-folders in the fi lestructure on the memory stick.
When I connect m
y iPhone
as telephone and to the
USB port at the same time, I am unable to play themusic fi les. When the iPhone connects automaticall
y as a telephone, it is possible
that it connects streaming and telephone functions simultaneously. Thestreaming function takes the place of the USB function which is then not useable.Two possible solutions
(depending on the
iPhone):
-
disconnect then reconnect the USB connection (the USB function then takes the
place of the streaming function),
-
go to the "Bluetooth functions"\"List of the
paired peripherals" menu, disconnect the
iPh
one then reconnect it in "Hands-free
mode" only.
FREQUENTLY ASKED QUESTIONS

277
The system is coded in such a way that it will only
operate in your vehicle. If it is to be installed in another vehicle, contact your CITROËN dealer for confi guration py
of the system.






AUDIO SYSTEM/BLUETOOTH

01 First steps


For safety reasons, the driver must only carry out
operations which require prolonged attention while the
vehicle is stationary.
When the engine is switched o
ff and to prevent
discharging of the battery, the audio system may switch off after a few minutes.



CONTENTS

02 Steering mounted controls

03 Main menu

04 Audio

05 Using the telephone

06 Audio settings

07 Configuration

08 Trip computer

09 Screen menu map

Frequently asked questions p.
p.
p.
p.
p.
p.
p.
p.
p.
p. 27
8
279
280
281
291
300
302
3
03
304
307

278
01
1
2
7
45
6
3
8
9
10
13
1112
14
FIRST STEPS
1. On/Off and volume adjustment.
2.
CD eject.
3.
Selection of the display on the screen from
the following modes:
Full screen: Audio
(or if a telephone call is inprogress)/
New window: Audio
(or telephone if a call is
in progress) - Time or Trip computer.
Lon
g press: black screen (DARK).
4.
Selection of source:
Radio,
CD, AUX, USB, Streaming.
Accept an incomin
g call.
5. Selection of FM1, FM2, DAB and AM wavebands.
6. Buttons 1 to 6:
Selection of a preset radio station.
Long press: preset a station.
7. Displa
y the list of stations received, theCD/MP3 tracks or folders.
Lon
g press: MP3/WMA fi le order/update thelist of stations received.

8. TA
(Traffi c Announcement) function on/off.
Lon
g press: access to the type of information.

9. Confi rmation or displa
y of contextual menu.

10. Abandon current operation.
Up one level
(menu or folder).

11 . Automatic search
for a lower/higher radiofrequency.

Selection of previous/next CD, USB,
streaming track.
Navi
gation in a list.12. Manual step b
y step search for a lower/higher radio frequency.
Selection of the previous/next MP3 folder.
Selection of the previous/next USB device folder/genre/artist/playlist.
Navi
gation in a list.
1
3. Main menu.
14. Audio settin
gs:
equa
lizer, treble, bass, loudness,
distribution, left/right balance, front/rear, automatic volume.