2011 CHEVROLET IMPALA ESP

Black plate (12,1)Chevrolet Impala Owner Manual - 2011
7-12 Infotainment System
Check Antenna:If this message
does not clear within a short period
of time, the receiver or antenna
could have a fault. Consult with
your dealer.
Check XM Receivr: If this
message does not clear within a
short period of time, the receiver
could have a fault. Consult with
your dealer.
XM Not Available: If this message
does not clear within a short period
of time, the receiver could have a
fault. Consult with your dealer.
Radio Reception
Frequency interference and static
can occur during normal radio
reception if items such as cell phone
chargers, vehicle convenience
accessories, and external electronic
devices are plugged into the
accessory power outlet. If there
is interference or static, unplug
the item from the accessory
power outlet.
AM
The range for most AM stations is
greater than for FM, especially at
night. The longer range can cause
station frequencies to interfere
with each other. For better radio
reception, most AM radio stations
boost the power levels during the
day, and then reduce these levels
during the night. Static can also
occur when things like storms and
power lines interfere with radio
reception. When this happens, try
reducing the treble on the radio.
FM Stereo
FM signals only reach about
16 to 65 km (10 to 40 miles).
Although the radio has a built-in
electronic circuit that automatically
works to reduce interference, some
static can occur, especially around
tall buildings or hills, causing the
sound to fade in and out.
XM™ Satellite Radio Service
XM Satellite Radio Service gives
digital radio reception from coast to
coast in the 48 contiguous United
States, and in Canada. Just as
with FM, tall buildings or hills can
interfere with satellite radio signals,
causing the sound to fade in and
out. In addition, traveling or standing
under heavy foliage, bridges,
garages, or tunnels may cause loss
of the XM signal for a period of time.
Cellular Phone Usage
Cellular phone usage may cause
interference with the vehicle's radio.
This interference may occur when
making or receiving phone calls,
charging the phone's battery,
or simply having the phone on.
This interference causes an
increased level of static while
listening to the radio. If static is
received while listening to the radio,
unplug the cellular phone and turn
it off.

Black plate (20,1)Chevrolet Impala Owner Manual - 2011
7-20 Infotainment System
Phone
Bluetooth
Vehicles with a Bluetooth system
can use a Bluetooth‐capable cell
phone with a Hands‐Free Profile to
make and receive phone calls.
The system can be used while the
key is in the ON/RUN or ACC/
ACCESSORY position. The range of
the Bluetooth system can be up to
9.1 m (30 ft). Not all phones support
all functions, and not all phones are
guaranteed to work with the
in-vehicle Bluetooth system. See
www.gm.com/bluetooth for more
information on compatible phones.
Voice Recognition
The Bluetooth system uses voice
recognition to interpret voice
commands to dial phone numbers
and name tags.
For additional information, say
“Help”while you are in a voice
recognition menu. Noise:
Keep interior noise levels to
a minimum. The system may not
recognize voice commands if there
is too much background noise.
When to Speak: A short tone
sounds after the system responds
indicating when it is waiting for a
voice command. Wait until the tone
and then speak.
How to Speak: Speak clearly in a
calm and natural voice.
Audio System
When using the in‐vehicle Bluetooth
system, sound comes through the
vehicle's front audio system
speakers and overrides the audio
system. Use the audio system
volume knob, during a call, to
change the volume level. The
adjusted volume level remains in
memory for later calls. To prevent
missed calls, a minimum volume
level is used if the volume is turned
down too low.
Bluetooth Controls
Use the buttons located on the
steering wheel to operate the
in‐vehicle Bluetooth system.
See Steering Wheel Controls on
page 5‑3 for more information.
bg(Push To Talk): Press to
answer incoming calls, confirm
system information, and start
speech recognition.
c x(Phone On Hook): Press to
end a call, reject a call, or cancel an
operation.
Pairing
A Bluetooth cell phone must be
paired to the Bluetooth system and
then connected to the vehicle before
it can be used. See your cell phone
manufacturer's user guide for
Bluetooth functions before pairing
the cell phone. If a Bluetooth phone
is not connected, calls will be made
using OnStar Hands‐Free Calling,
if available. Refer to the OnStar
Owner's Guide for more information.

Black plate (21,1)Chevrolet Impala Owner Manual - 2011
Infotainment System 7-21
Pairing Information
.Up to five cell phones can be
paired to the Bluetooth system.
.The pairing process is disabled
when the vehicle is moving.
.Pairing only needs to be
completed once, unless the
pairing information on the cell
phone changes or the cell phone
is deleted from the system.
.Only one paired cell phone can
be connected to the Bluetooth
system at a time.
.If multiple paired cell phones are
within range of the system, the
system connects to the first
available paired cell phone in the
order that they were first paired
to the system. To connect to a
different paired phone, see
“Connecting to a Different
Phone”later in this section.
Pairing a Phone
1. Press and hold
b gfor
two seconds. 2. Say
“Bluetooth.”
3. Say “Pair.”The system responds
with instructions and a four‐digit
Personal Identification Number
(PIN). The PIN is used in Step 5.
4. Start the pairing process on the cell phone that you want to pair.
For help with this process, see
your cell phone manufacturer's
user guide.
5. Locate the device named “Your
Vehicle” in the list on the cell
phone. Follow the instructions
on the cell phone to enter the
PIN that was provided in Step 3.
After the PIN is successfully
entered, the system prompts you
to provide a name for the paired
cell phone. This name will be
used to indicate which phones
are paired and connected to the
vehicle. See “Listing All Paired
and Connected Phones” later in
this section for more information.
6. Repeat Steps 1 through 5 to pair additional phones. Listing All Paired and Connected
Phones
The system can list all cell phones
paired to it. If a paired cell phone is
also connected to the vehicle, the
system responds with
“is connected”
after that phone name.
1. Press and hold
b gfor
two seconds.
2. Say “Bluetooth.”
3. Say “List.”
Deleting a Paired Phone
If the phone name you want to
delete is unknown, see “Listing All
Paired and Connected Phones.”
1. Press and hold
b gfor
two seconds.
2. Say “Bluetooth.”
3. Say “Delete.” The system asks
which phone to delete.
4. Say the name of the phone you want to delete.

Black plate (22,1)Chevrolet Impala Owner Manual - 2011
7-22 Infotainment System
Connecting to a Different Phone
To connect to a different cell phone,
the Bluetooth system looks for the
next available cell phone in the
order in which all the available cell
phones were paired. Depending on
which cell phone you want to
connect to, you may have to use
this command several times.
1. Press and hold
bgfor
two seconds.
2. Say “Bluetooth.”
3. Say “Change phone.”
.If another cell phone is
found, the response will be
“ is now
connected.”
.If another cell phone is not
found, the original phone
remains connected.
Storing and Deleting Phone
Numbers
The system can store up to
30 phone numbers as name tags
in the Hands‐Free Directory that is
shared between the Bluetooth and
OnStar systems.
The following commands are used
to delete and store phone numbers.
Store:This command will store a
phone number, or a group of
numbers as a name tag.
Digit Store: This command allows
a phone number to be stored as a
name tag by entering the digits one
at a time.
Delete: This command is used to
delete individual name tags.
Delete All Name Tags: This
command deletes all stored name
tags in the Hands‐Free Calling
Directory and the OnStar
Turn‐by‐Turn Destinations Directory. Using the
“Store”Command
1. Press and holdb gfor
two seconds.
2. Say “Store.”
3. Say the phone number or group of numbers you want to store all
at once with no pauses, then
follow the directions given by the
system to save a name tag for
this number.
Using the “Digit Store” Command
If an unwanted number is
recognized by the system, say
“Clear” at any time to clear the
last number.
To hear all of the numbers
recognized by the system, say
“Verify” at any time.
1. Press and hold
b gfor
two seconds.
2. Say “Digit Store.”

Black plate (26,1)Chevrolet Impala Owner Manual - 2011
7-26 Infotainment System
Voice Pass-Thru
Voice pass‐thru allows access to
the voice recognition commands on
the cell phone. See your cell phone
manufacturer's user guide to see if
the cell phone supports this feature.
To access contacts stored in the
cell phone:
1. Press and hold
bgfor
two seconds.
2. Say “Bluetooth.” The system
responds “Bluetooth ready,”
followed by a tone.
3. Say “Voice.” The system
responds “OK, accessing
.”
The cell phone's normal prompt
messages will go through their cycle
according to the phone's operating
instructions.
Dual Tone Multi-Frequency
(DTMF) Tones
The Bluetooth system can send
numbers and the numbers stored as
name tags during a call. You can
use this feature when calling a
menu‐driven phone system.
Account numbers can also be
stored for use.
Sending a Number or Name Tag
During a Call
1. Press
b g. The system
responds “Ready,”followed by
a tone.
2. Say “Dial.”
3. Say the number or name tag to send.
Clearing the System
Unless information is deleted out of
the in‐vehicle Bluetooth system, it
will be retained indefinitely. This
includes all saved name tags in the
phone book and phone pairing
information. For information on how
to delete this information, see the
previous section “Deleting a Paired
Phone” and the previous sections
on deleting name tags.
Other Information
The Bluetooth®word mark and
logos are owned by the Bluetooth®
SIG, Inc. and any use of such marks
by General Motors is under license.
Other trademarks and trade names
are those of their respective owners.

Black plate (3,1)Chevrolet Impala Owner Manual - 2011
Driving and Operating 9-3
Medical research shows that
alcohol in a person's system can
make crash injuries worse,
especially injuries to the brain,
spinal cord, or heart. This means
that when anyone who has been
drinking—driver or passenger —is
in a crash, that person's chance of
being killed or permanently disabled
is higher than if the person had not
been drinking.
Control of a Vehicle
The following three systems
help to control the vehicle while
driving —brakes, steering, and
accelerator. At times, as when
driving on snow or ice, it is easy to
ask more of those control systems
than the tires and road can provide.
Meaning, you can lose control of the
vehicle. See Traction Control
System (TCS) on page 9‑29.
Adding non‐dealer accessories
can affect vehicle performance.
See Accessories and Modifications
on page 10‑3.
Braking
See Brake System Warning Light on
page 5‑19.
Braking action involves perception
time and reaction time. Deciding to
push the brake pedal is perception
time. Actually doing it is
reaction time.
Average reaction time is about
three‐fourths of a second. But that
is only an average. It might be less
with one driver and as long as
two or three seconds or more with
another. Age, physical condition,
alertness, coordination, and
eyesight all play a part. So do
alcohol, drugs, and frustration.
But even in three‐fourths of a
second, a vehicle moving at
100 km/h (60 mph) travels
20 m (66 ft). That could be a lot of
distance in an emergency, so
keeping enough space between
the vehicle and others is important. And, of course, actual stopping
distances vary greatly with the
surface of the road, whether it is
pavement or gravel; the condition of
the road, whether it is wet, dry,
or icy; tire tread; the condition of the
brakes; the weight of the vehicle;
and the amount of brake force
applied.
Avoid needless heavy braking.
Some people drive in
spurts
—heavy acceleration
followed by heavy braking —rather
than keeping pace with traffic. This
is a mistake. The brakes might not
have time to cool between hard
stops. The brakes will wear out
much faster with a lot of heavy
braking. Keeping pace with the
traffic and allowing realistic following
distances eliminates a lot of
unnecessary braking. That means
better braking and longer brake life.

Black plate (6,1)Chevrolet Impala Owner Manual - 2011
9-6 Driving and Operating
Skidding
In a skid, a driver can lose control of
the vehicle. Defensive drivers avoid
most skids by taking reasonable
care suited to existing conditions,
and by not overdriving those
conditions. But skids are always
possible.
The three types of skids correspond
to the vehicle's three control
systems. In the braking skid, the
wheels are not rolling. In the
steering or cornering skid, too much
speed or steering in a curve causes
tires to slip and lose cornering force.
And in the acceleration skid, too
much throttle causes the driving
wheels to spin.
If the vehicle starts to slide, ease
your foot off the accelerator pedal
and quickly steer the way you want
the vehicle to go. If you start
steering quickly enough, the vehicle
may straighten out. Always be ready
for a second skid if it occurs.Of course, traction is reduced when
water, snow, ice, gravel, or other
material is on the road. For safety,
slow down and adjust your driving to
these conditions. It is important to
slow down on slippery surfaces
because stopping distance will be
longer and vehicle control more
limited.
While driving on a surface with
reduced traction, try to avoid
sudden steering, acceleration,
or braking, including reducing
vehicle speed by shifting to a lower
gear. Any sudden changes could
cause the tires to slide. You may not
realize the surface is slippery until
the vehicle is skidding. Learn to
recognize warning clues
—such as
enough water, ice, or packed snow
on the road to make a mirrored
surface —and slow down when you
have any doubt. If the vehicle has the Antilock Brake
System (ABS), remember: It helps
avoid only the braking skid. If the
vehicle does not have ABS, then in
a braking skid, where the wheels
are no longer rolling, release
enough pressure on the brakes to
get the wheels rolling again. This
restores steering control. Push the
brake pedal down steadily when you
have to stop suddenly. As long as
the wheels are rolling, you will have
steering control.

Black plate (10,1)Chevrolet Impala Owner Manual - 2011
9-10 Driving and Operating
Blizzard Conditions
Being stuck in snow can be in a
serious situation. Stay with the
vehicle unless there is help nearby.
If possible, use theRoadside
Assistance Program on page 13‑7.
To get help and keep everyone in
the vehicle safe:
.Turn on the hazard warning
flashers.
.Tie a red cloth to an outside
mirror.
{WARNING
Snow can trap engine exhaust
under the vehicle. This may
cause exhaust gases to get
inside. Engine exhaust contains
Carbon Monoxide (CO) which
cannot be seen or smelled.
It can cause unconsciousness
and even death.
(Continued)
WARNING (Continued)
If the vehicle is stuck in the snow:
.Clear away snow from around
the base of your vehicle,
especially any that is blocking
the exhaust pipe.
.Check again from time to
time to be sure snow does
not collect there.
.Open a window about
5 cm (2 in) on the side of the
vehicle that is away from the
wind to bring in fresh air.
.Fully open the air outlets on
or under the instrument
panel.
.Adjust the climate control
system to a setting that
circulates the air inside the
vehicle and set the fan speed
to the highest setting.
See Climate Control System
in the Index.(Continued)
WARNING (Continued)
For more information about
carbon monoxide, see Engine
Exhaust on page 9‑24.
Snow can trap exhaust
gases under your vehicle.
This can cause deadly
CO (Carbon Monoxide) gas to
get inside. CO could overcome
you and kill you. You cannot see
it or smell it, so you might not
know it is in your vehicle. Clear
away snow from around the base
of your vehicle, especially any
that is blocking the exhaust.
Run the engine for short periods
only as needed to keep warm, but
be careful.
To save fuel, run the engine for only
short periods as needed to warm
the vehicle and then shut the
engine off and close the window
most of the way to save heat.