2011 CADILLAC ESCALADE Owners Manual

Black plate (11,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Service and Maintenance 11-11
Maintenance Record (cont'd)
DateOdometer
Reading Serviced By Maintenance Stamp Services Performed

Black plate (12,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
11-12 Service and Maintenance
Maintenance Record (cont'd)
DateOdometer
Reading Serviced By Maintenance Stamp Services Performed

Black plate (1,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Technical Data 12-1
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . 12-1
Service Parts Identification Label . . . . . . . . . . . . . . . . . . . . . . . 12-1
Vehicle Data
Capacities andSpecifications . . . . . . . . . . . . . . 12-2
Engine Drive Belt Routing . . . 12-3
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on
the left side of the vehicle. It can be
seen through the windshield from
outside. The VIN also appears on
the Vehicle Certification and Service
Parts labels and certificates of title
and registration.
Engine Identification
The eighth character in the
VIN is the engine code.
This code identifies the vehicle's
engine, specifications, and
replacement parts. See “Engine
Specifications” underCapacities
and Specifications on page 12‑2
for the vehicle's engine code.
Service Parts
Identification Label
This label, on the inside of the glove
box, has the following information:
.Vehicle Identification
Number (VIN)
.Model designation
.Paint information
.Production options and special
equipment
Do not remove this label from the
vehicle.

Black plate (2,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
12-2 Technical Data
Vehicle Data
Capacities and Specifications
The following approximate capacities are given in metric and English conversions. SeeRecommended Fluids and
Lubricants on page 11‑7 for more information.
Application Capacities
Metric English
Air Conditioning Refrigerant For the air conditioning system refrigerant charge
amount, see the refrigerant label located under the hood. See your dealer for more information.
Cooling System 16.7 L 17.6 qt
Engine Oil with Filter 5.7 L† 6.0 qt†
Fuel Tank Regular 98.4 L 26.0 gal
Extended 119.2 L 31.5 gal
Transmission Fluid (Pan Removal and Replacement) 5.7 L 6.0 qt
Transfer Case Fluid 1.4 L 1.5 qt
Wheel Nut Torque 190 Y140 lb ft
All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this
manual. Recheck fluid after filling.
†Oil filter should be changed at every oil change.

Black plate (3,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Technical Data 12-3
Engine Specifications
EngineVIN CodeTransmission Spark Plug Gap
6.2L V8 FAutomatic 1.02 mm (0.040 in)
Engine Drive Belt Routing
If the vehicle is a hybrid, see the
hybrid supplement for more
information.

Black plate (4,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
12-4 Technical Data
2NOTES

Black plate (1,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices (U.S. and Canada) . . . . . . . . . 13-5
Customer Assistance Offices (Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text Telephone (TTY) Users . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service (U.S. and Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service (Mexico) . . . . . . . . . . . . . . . . . . 13-10
Scheduling Service Appointments . . . . . . . . . . . . . 13-10 Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . 13-11
Collision Damage Repair . . . 13-12
Service Publications Ordering Information . . . . . . 13-15Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-16
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-17
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-17
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-17
Event Data Recorders . . . . . . 13-18
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-19
Navigation System . . . . . . . . . 13-19
Radio Frequency Identification (RFID) . . . . . . . 13-19
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-19
Customer Information
Customer Satisfaction
Procedure
(U.S. and Canada)
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your
concern with a member of
dealership management. Normally,
concerns can be quickly resolved
at that level. If the matter has
already been reviewed with the
sales, service or parts manager,
contact the owner of the dealership
or the general manager.

Black plate (2,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
13-2 Customer Information
STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by the dealership without
further help, in the U.S., call the
Cadillac Customer Assistance
Center at 1‐800‐458‐8006.
In Canada, call the Canadian
Cadillac Customer Communication
Centre at 1-888-446-2000.
We encourage you to call the
toll-free number in order to give
your inquiry prompt attention. Have
the following information available
to give the Customer Assistance
representative:
.Vehicle Identification Number
(VIN). This is available from
the vehicle registration or title,
or the plate at the top left of the
instrument panel and visible
through the windshield.
.Dealership name and location.
.Vehicle delivery date and
present mileage. When contacting Cadillac,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE
—U.S. Owners:
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two,
you can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs
or the interpretation of the New
Vehicle Limited Warranty. Although
you may be required to resort to this
informal dispute resolution program
prior to filing a court action, use of
the program is free of charge and your case will generally be heard
within 40 days. If you do not agree
with the decision given in your case,
you may reject it and proceed with
any other venue for relief available
to you.
You may contact the BBB Auto
Line Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue
its participation in this program.