SAFETY INFORMATION
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. The driver’s primary responsibility is the safe
operation of their vehicle. Only use cell phones and other devices not
essential to the driving task when it is safe to do so.
•Do not attempt to service or repair SYNC. See your authorized
dealer.
•Do not operate playing devices if the power cords and/or cables are
broken, split or damaged. Carefully place cords and/or cables where
they will not be stepped on or interfere with the operation of pedals,
seats and/or compartments, or safe driving abilities.
•Do not leave playing devices in the vehicle in extreme conditions as it
could cause damage to your device. Refer to your device’s user guide
for further information.
•For your safety, some SYNCfunctions are speed dependent and
cannot be performed when the vehicle is traveling at speeds greater
than 3 mph (5 km/h).
•Ensure that you review your device’s user guide before using with
SYNC.
PHONE DEPENDENT FEATURES
While SYNCsupports a variety of features, many are dependent upon
the functionality of your cell phone withBluetoothwireless technology.
At a minimum, most cellular phones withBluetoothwireless technology
support the following functions:
•Answering an incoming call
•Ending a call
•Using privacy mode
•Dial a number
•Redial
•Call waiting notification
•Caller ID
Other features, such as text messaging viaBluetooth, and automatic
phone book download are phone dependent features. To ensure that you
have a compatible cellular phone, refer to your phone’s user manual and
visit www.SyncMyRide.com.
Introduction
4SeeEnd User License Agreementat the end of this book
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QUICK START — HOW TO GET GOING
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. The drivers primary responsibility is the safe
operation of their vehicle. Only use cell phones and other devices not
essential to the driving task when it is safe to do so.
Pairing your phone through your system
Note:This is a speed dependent feature and will not work if your
vehicle is traveling at speeds greater than 3 mph (5 km/h).
The first thing you will need to do to get going is to pair your
Bluetoothenabled cellular phone with SYNC.
1. Press the PHONE hard button.
2. The screen will read NO PHONE
CONNECTED. Press the ‘Settings’
tab on the touchscreen.
3. Press ‘Add’.
4. IfBluetoothis on, SYNCwill
begin the pairing process between
yourBluetoothenabled phone or
device and SYNC.
Note:Please refer to your phone’s user guide for specific pairing
instructions.
5. SYNCwill give you a six digit Pass-key (PIN) that you will need to
enter into your phone or device when prompted.
When the pairing is complete, PAIRING SUCCESSFUL and thenDEVICE
NAMECONNECTED will appear on the screen.
SYNCphone features (if equipped)
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2. Select the ‘Settings’ tab on the
touchscreen.
3. Select ‘Advanced’.
4. Select ‘Bluetooth On/Off’.
5. Select ‘On’ or ‘Off’.
911 Assist™ (if equipped)
For 911 Assist™ to function properly, the vehicle must have battery
power after the crash, the cell phone must be previously paired,
connected to SYNC, and continue to function properly, and the 911
Assist™ feature must be previously enabled (set to ON).
WARNING:Do not wait for 911 Assist™ to initiate an
emergency call if you are capable yourself. Dial emergency
services immediately to avoid delayed response time, which could
increase the risk of serious injury or death after a crash. If you do not
hear 911 Assist™ within 5 seconds after the crash, the system or
phone may be damaged or non-functional.
SYNCphone features (if equipped)
21SeeEnd User License Agreementat the end of this book
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The cell phone or 911 Assist™ hardware may become damaged in
a crash, the vehicle may lose battery power, or the cell phone may
be thrown from the vehicle, which could prevent operation.
Additionally, not all crashes deploy an airbag or activate the fuel
pump shut-off, which are the criteria to initiate 911 Assist™.
Airbags generally deploy in certain frontal, near frontal, side and rollover
crashes, and the deployment of any airbag is intended to act as a 911
Assist™ trigger if those events occur. For more information about airbag
deployment, see theSeating and Safety Restraintschapter of your
Owner Guide. The fuel pump shut-off, in certain vehicles, is intended to
act as a trigger for 911 Assist™ in rear-end crashes, in which airbags
generally do not deploy. To determine if your vehicle has this trigger,
check theRoadside Emergencychapter in your Owner’s Guide. If your
Owner Guide describes a “Fuel Pump Shut-off”, it will trigger 911
Assist™. If your Owner Guide describes a “Fuel Pump Shut-offSwitch”,
it will not trigger 911 Assist™.
WARNING:Always place cell phone in a secure location to
prevent it from becoming a projectile or becoming damaged in
the event of a collision. Failure to do so may cause serious injury or
damage the phone which could prevent 911 Assist™ from functioning
properly.
911 ASSIST™ PRIVACY NOTICE: Once 911 Assist™ is enabled
(set to ON) by you, 911 Assist™ may, through any paired and
connected cell phone, disclose to emergency services that the
vehicle has been in a crash involving the deployment of an airbag
or, in certain vehicles, the activation of the fuel pump shut-off.
Certain versions or updates to 911 Assist™ may also be capable
of electronically or verbally disclosing to 911 operators the
vehicle location, and/or other details about the vehicle or crash to
assist 911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not
enable (set to ON) the feature.
Note:If 911 Assist™ is enabled/disabled by any user, the current setting
will apply for all paired phones. If the 911 Assist™ setting is disabled
(set to OFF), a voice message and/or display item will inform the vehicle
occupants when a previously paired phone connects to SYNC.
In the event of a crash involving the deployment of an airbag or the
activation of the fuel pump shut-off, SYNCis designed to assist
occupants in attempting to contact emergency services by dialing 911
SYNCphone features (if equipped)
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through the occupant’s paired and connectedBluetoothenabled cellular
phone. In the event that a connected cellular phone is damaged or loses
connection to SYNC, SYNCwill search for and connect to any
available, previously paired cell phone and attempt to place the call to
911.Before initiating the call, SYNC provides a short window of time
(approximately 10 seconds) that allows the driver or passenger to decide
whether to cancel the call by pressing and holding
on the steering
wheel controls. Before initiating the 911 call for the occupants, SYNC
will say the following or a similar message:
“SYNCwill attempt to call 911. If you wish to cancel the call, press and
hold the phone button.”
If the call is not cancelled and a successful call is made, a pre-recorded
message will be played for the 911 operator and then the occupant(s) in
the vehicle will be able to communicate with the 911 operator.
Note:Failure to cancel the call by pressing
will result in SYNC
dialing 911.
Note:When you are connected to the 911 operator, be prepared to
provide your name, phone number and location immediately, because not
all 911 systems are capable of receiving this information electronically.
The following steps are required for the 911 Assist™ feature to perform
properly:
•SYNCis on and functioning properly at the time of the incident and
throughout feature activation and use.
•SYNC911 Assist™ feature is set to ON prior to the incident.
•ABluetoothenabled cellular phone is paired and connected to SYNC.
•A connectedBluetoothenabled cellular phone has the ability to make
an outgoing call at the time of the incident (i.e, has adequate network
coverage and signal strength).
•The vehicle is located in the U.S. or Canada or in a territory in which
911 is the emergency number.
WARNING:Unless 911 Assist™ is previously configured to ON
prior to a crash, 911 Assist™ will not dial for help during an
emergency, which could delay response time, increasing the risk of
serious injury or death after a crash.
SYNCphone features (if equipped)
23SeeEnd User License Agreementat the end of this book
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Supplement(supplement), 1st Printing
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Vehicle health report (if equipped, U.S. only)
WARNING:Always follow scheduled maintenance instructions,
regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Reports supplements, but cannot
replace normal maintenance and vehicle inspection. Vehicle Health
Report only monitors those systems that are electronically monitored
by the vehicle and will not monitor or report the status of any other
system, (i.e., brake lining wear). Failure to perform scheduled
maintenance and regularly inspect your vehicle may result in vehicle
damage and serious injury.
SYNCallows you to check your vehicle’s overall ‘health’ in the form of
diagnostic report card. The vehicle health report contains valuable
information such as:
•Vehicle diagnostic information
•Scheduled maintenance
•Open Recalls and Field Service Actions
•Unserviced items from vehicle inspections by your authorized dealer
You can initiate vehicle health in the vehicle at any time and view the
complete report with all information listed above on SyncMyRide.com.
You can also choose for SYNCto automatically remind you to run
reports at specific mileage intervals aligned with your vehicle’s
maintenance schedule. Once you’ve turned Vehicle Health on in the
vehicle, you must go to www.SyncMyRide.com to set up your Vehicle
Health Report profile and activate the service online. SyncMyRide.com
will also have the latest information on the availability of Vehicle Health
Report in markets outside the U.S. Cell phone airtime usage may apply
when reporting.
VEHICLE HEALTH REPORT PRIVACY NOTICE: When you run a
Vehicle Health Report, Ford Motor Company may collect your cell
phone number (to process your report request) and diagnostic
information about your vehicle. Certain versions or updates to
Vehicle Health Report may also collect additional vehicle
information. Ford may use the vehicle information it collects for
any purpose. If you do not want to disclose your cell phone
number or vehicle information, do not run the feature or set up
your Vehicle Health Report profile at www.SyncMyRide.com. Refer
to www.SyncMyRide.com — Vehicle Health Report Terms and
Conditions, and Privacy Statement — for more information.
SYNCphone features (if equipped)
25SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement(supplement), 1st Printing
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VOICE COMMANDS IN PHONE MODE
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. The drivers primary responsibility is the safe
operation of their vehicle. Only use cell phones and other devices not
essential to the driving task when it is safe to do so.
In phone mode, press
or VOICE on the steering wheel controls.
When prompted, you may say any of the following commands:
•Dial•Call
•Call
•Call
Note:In the above possible commands, “
that it could be any desired name from your phone book, call history,
etc.
Note:With the above commands, words in()areoptional and do not
have to be spoken for the system to understand the command.
Note:If you are not in phone mode, press
or VOICE on the steering
wheel controls. When prompted, say, “Phone” and then any of the above
commands.
In phone mode, you can say “Dial” to access any of the following
commands:
•
•Delete (deletes one digit)•Clear (deletes all entered digits)
•Plus•Star
•Asterisk (*)•800 (eight hundred)
•700 (seven hundred)•900 (nine hundred)
•411 (four-one-one), 911
(nine-one-one), etc.•# / (pound, slash)
SYNCphone features (if equipped)
43SeeEnd User License Agreementat the end of this book
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VOICE COMMANDS WHEN USING THE USB PORT
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. The drivers primary responsibility is the safe
operation of their vehicle. Only use cell phones and other devices not
essential to the driving task when it is safe to do so.
When using the USB port, press
or VOICE on the steering wheel
controls. When prompted, say “User Device” and any of the following
commands:
•Play all•Play
•Pause•What’s playing?
•Similar music•Play next track
•Play previous track•Play next folder
2
•Shuffle on•Shuffle off
•Play previous folder2•Autoplay on
•Autoplay off•Repeat on
•Repeat off•Play album
•Play genre
1•Play playlist
•Play track
•Voice settings
In voice settings mode, press
or VOICE on the steering wheel
controls. When prompted, you may say the following commands:
•Media candidate lists on•Media candidate lists off
1Voice commands are not available until indexing is complete.
2Voice commands only available in folder mode. For more information,
refer toExploring the USB device.
Note:In the above possible commands,“name”is a dynamic listing in
that it could be the name of any desired group, artist, etc.
Media candidate lists:Lists are a list of possible results from your
voice commands. These occur when SYNC has equal confidence of
several possible results from your voice command.
SYNCmedia features (if equipped)
57SeeEnd User License Agreementat the end of this book
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