SYNCVOICE RECOGNITION FEATURE
SYNCis equipped with an advanced interactive Voice Recognition (VR)
system. This system allows you to perform many operations by
“speaking” certain commands to the system. The system will respond
with a series of audible tones, prompts, questions and spoken
confirmations depending on the situation and the chosen level of
dialogue interaction.
Feedback through audible tones
Your VR system will respond through various audible tones. You may
hear a tone at the following times:
•When you press VOICE or
on your steering wheel controls.
•When you access the help feature.
•When the VR system does not understand your request
•When a VR session is completed successfully
•When a VR session is ended unsuccessfully
•When a speed dependent feature has been accessed
•When a new device is connected
SYNChas five different audible tones that will play depending on the
circumstance.
•Initial: Sounds when you are entering a new mode.
•Positive: Sounds for a positive recognition or a successful VR session
completion.
•Negative: Sounds for a negative recognition, an unsuccessful VR
session, or when a speed dependent feature has been accessed.
•Listening: Sounds when the system is ready to listen for a command.
•Help: Sounds when you ask for ’Help’.
Confirmation prompts
Confirmation prompts are short questions asked by the system when the
system has not clearly understood your request or when there are many
possible responses to your request. For example, if you have
Confirmation prompts ON, the system may say, “Phone, is that correct?”.
The system will then listen for a “Yes” or “No” confirmation from you. If
you say “Yes”, the system will proceed. If you say “No”, the system will
ask you to say the command again. If you have Confirmation prompts
OFF, the system will simply make a best guess as to what you requested.
Introduction
5SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement(supplement), 1st Printing
USA(fus)
USING VOICE COMMANDS WITH SYNC
There is a push to talk button on your steering wheel controls labeled
either VOICE or
. Press to activate Voice Recognition. You will hear a
tone and LISTENING will appear in the radio display signaling that the
system is ready to accept your command. Speak the command clearly to
ensure that the system is able to recognize and perform the desired
function.
For the best voice recognition performance:
•Ensure that the interior of the vehicle is as quiet as possible. Wind
noise from open windows and road vibrations may prevent the system
from correctly recognizing spoken voice commands.
•After pressing VOICE or
, wait until the tone sounds and
LISTENING appears in the radio display before speaking a command.
Any command spoken prior to this will not register with the system.
•At any time, you can interrupt the system while it is speaking by
pressing VOICE or
. The system will respond with a listening tone
and allow you to speak a command.
•Speak naturally without large pauses in between words.
At any time, you may say these commands:
•USB•Line in
•Bluetooth Audio•Voice settings
•Phone•Vehicle health report
(if equipped, U.S. only)
•Cancel
•Help
USB:Say to access the device connected to the USB port.
Bluetooth audio:Say to access/use streaming music from your cellular
phone enabled withBluetoothwireless technology.
Line in:Say to access the device plugged into your auxiliary input jack.
Phone:Say to access hands-free phone mode.
Voice settings:Say to access the voice settings menu. Refer to
Commands for voice settingsin the following section.
Help:Say at any time for options in a specific mode. SYNC will list
various options for you audibly. The ‘help’ request is always available.
Voice recognition system overview
7SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement(supplement), 1st Printing
USA(fus)
SYSTEM CONTROLS
SYNCwill interact with your audio system, steering wheel controls, and
DVD system (if equipped).
QUICK REFERENCE CHART
The following chart is a quick summary of your radio and steering wheel
controls as well as their respective function(s).
Radio controlSteering wheel
controlFunction
PHONE
Press to activate SYNChands-free
calling or to answer an incoming call.
When in phone mode, press to send
a call, text message, to put a call on
hold and answer another call, or to
initiate a multi-party call.
Press and hold to end a call.
Press and hold to cancel a call to
emergency services when using the
911 Assist feature (if equipped).
Press and hold to exit phone mode
when not in an active call.
N/A VOICE
Press to activate Vo ice Recognition.
Press and hold to end an active
voice session.
Refer to theVoice recognition
system overviewchapter for further
information.
SEEK
/
TUNE knob
,
,
Press / turn to scroll through various
menus and selections.
OK OK Press to confirm your selection.
SYNCsystem controls
9SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement(supplement), 1st Printing
USA(fus)
Radio controlSteering wheel
controlFunction
MENU N/A Press while in an active call to
access SYNCactive call options.
Refer toActive call menu options
in theSYNCphone features
chapter.
Press MENU while in media to
access SYNCMEDIA MENU. Refer
to theSYNCmedia features
chapter for further information.
AUX N/A Press repeatedly to cycle through
available auxiliary sources. For
further information, refer toUsing
your media menuin theSYNC
media featureschapter.
TEXT N/A When the > indicator appears, press
to advance the text in the radio
display. Press repeatedly to view
additional phone contact information
or media information.
REV, REW,
N/A Press and hold to reverse within a
track.
FF, FWD,
N/A Press and hold to advance within a
track .
SHUFFLE (if
available)N/A Press and release to shuffle current
music content.
/
(Play/Pause)N/A Press to play / pause the currently
playing music.
SYNCsystem controls
10SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement(supplement), 1st Printing
USA(fus)
through the occupant’s paired and connectedBluetoothenabled cellular
phone. In the event that a connected cellular phone is damaged or loses
connection to SYNC, SYNCwill search for and connect to any
available, previously paired cell phone and attempt to place the call to
911.Before initiating the call, SYNC provides a short window of time
(approximately 10 seconds) that allows the driver or passenger to decide
whether to cancel the call by pressing and holding
on the steering
wheel controls. Before initiating the 911 call for the occupants, SYNC
will say the following or a similar message:
“SYNCwill attempt to call 911. If you wish to cancel the call, press and
hold the phone button.”
If the call is not cancelled and a successful call is made, a pre-recorded
message will be played for the 911 operator and then the occupant(s) in
the vehicle will be able to communicate with the 911 operator.
Note:Failure to cancel the call by pressing
will result in SYNC
dialing 911.
Note:When you are connected to the 911 operator, be prepared to
provide your name, phone number and location immediately, because not
all 911 systems are capable of receiving this information electronically.
The following steps are required for the 911 Assist™ feature to perform
properly:
•SYNCis on and functioning properly at the time of the incident and
throughout feature activation and use.
•SYNC911 Assist™ feature is set to ON prior to the incident.
•ABluetoothenabled cellular phone is paired and connected to SYNC.
•A connectedBluetoothenabled cellular phone has the ability to make
an outgoing call at the time of the incident (i.e, has adequate network
coverage and signal strength).
•The vehicle is located in the U.S. or Canada or in a territory in which
911 is the emergency number.
WARNING:Unless 911 Assist™ is previously configured to ON
prior to a crash, 911 Assist™ will not dial for help during an
emergency, which could delay response time, increasing the risk of
serious injury or death after a crash.
SYNCphone features (if equipped)
23SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement(supplement), 1st Printing
USA(fus)
VOICE COMMANDS IN PHONE MODE
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. The drivers primary responsibility is the safe
operation of their vehicle. Only use cell phones and other devices not
essential to the driving task when it is safe to do so.
In phone mode, press
or VOICE on the steering wheel controls.
When prompted, you may say any of the following commands:
•Dial•Call
•Call
•Call
Note:In the above possible commands, “
that it could be any desired name from your phone book, call history,
etc.
Note:With the above commands, words in()areoptional and do not
have to be spoken for the system to understand the command.
Note:If you are not in phone mode, press
or VOICE on the steering
wheel controls. When prompted, say, “Phone” and then any of the above
commands.
In phone mode, you can say “Dial” to access any of the following
commands:
•
•Delete (deletes one digit)•Clear (deletes all entered digits)
•Plus•Star
•Asterisk (*)•800 (eight hundred)
•700 (seven hundred)•900 (nine hundred)
•411 (four-one-one), 911
(nine-one-one), etc.•# / (pound, slash)
SYNCphone features (if equipped)
43SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement(supplement), 1st Printing
USA(fus)
VOICE COMMANDS WHEN USING THE USB PORT
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. The drivers primary responsibility is the safe
operation of their vehicle. Only use cell phones and other devices not
essential to the driving task when it is safe to do so.
When using the USB port, press
or VOICE on the steering wheel
controls. When prompted, say “User Device” and any of the following
commands:
•Play all•Play
•Pause•What’s playing?
•Similar music•Play next track
•Play previous track•Play next folder
2
•Shuffle on•Shuffle off
•Play previous folder2•Autoplay on
•Autoplay off•Repeat on
•Repeat off•Play album
•Play genre
1•Play playlist
•Play track
•Voice settings
In voice settings mode, press
or VOICE on the steering wheel
controls. When prompted, you may say the following commands:
•Media candidate lists on•Media candidate lists off
1Voice commands are not available until indexing is complete.
2Voice commands only available in folder mode. For more information,
refer toExploring the USB device.
Note:In the above possible commands,“name”is a dynamic listing in
that it could be the name of any desired group, artist, etc.
Media candidate lists:Lists are a list of possible results from your
voice commands. These occur when SYNC has equal confidence of
several possible results from your voice command.
SYNCmedia features (if equipped)
57SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement(supplement), 1st Printing
USA(fus)
Autoplay:With this feature ON, SYNC will automatically begin to play
your music as it is being indexed. As the system is finishing indexing all
of your songs, you can listen to music. With this feature OFF, SYNC will
not begin to play any of your music until it has all been indexed.
Note:The larger the number of songs SYNC has to index, the longer
indexing will take.
Play Genre:You can play a specific genre (type) of music. SYNC will
read all the data from your indexed music and, if available, will begin to
play that type of music.
Note:You can only play genres of music which are present in the music
you have indexed to SYNC.
Similar music:You can tell SYNC to play music ‘similar’ to what you are
currently playing.
Phone candidate lists are a list of possible results from your voice
commands. These occur when SYNC has equal confidence of several
possible results from your voice command.
Voice commands while using Line in
While using the Line in feature (Auxiliary input jack), press
or
VOICE on the steering wheel controls. When prompted, you may say the
following commands:
•Exit•Line in
Voice commands when in Bluetooth audio mode
When in Bluetooth audio mode, press
or VOICE on the steering
wheel controls. When prompted, say any of the following commands:
•Play•Pause
•Play next track•Play previous track
Note:Please refer to your device’s user guide to see if these commands
are supported forBluetoothaudio.
At any time, you may say these commands:
•User Device•Help
•Phone•Line in
•Exit
SYNCmedia features (if equipped)
58SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement(supplement), 1st Printing
USA(fus)