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6. Press YES or NO when SYNCprompts you to set the phone as the
FAVORITE PHONE.
As a ‘favorite phone’, SYNCwill search for this phone upon each
connection cycle. If a phone is not set as a primary, it will still be stored
in the device listing to enable you to reconnect to it at any time.
7. If supported by yourBluetoothenabled cellular phone, SYNCwill
prompt you to download your phone book/call history. Press YES or NO.
Note:Selecting YES will tell SYNCto re-download the phone book and
call history information from yourBluetoothenabled cellular phone (if
supported) EVERY time your phone reconnects to SYNC. If you have
made any changes to your phone book/call history in SYNC, they will be
overwritten with the new download.
SYNCwill confirm when the phone book and call history are
downloaded.
Making a call using your system
Making a phone call using SYNCis easy.
Press PHONE and select from one of the following:
•Use the keypad on the ‘Phone’
tab to manually enter a phone
number and press SEND.
OR
•Select the ‘Phonebook’ tab (if the
desired number is saved in the
downloaded phone book
information).
•Use the quick sort buttons to
browse to the desired contact.
•Select the desired contact and
press
‘Dial’.
Note:This is a phone dependent feature.
SYNCphone features (if equipped)
12SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement(supplement), 1st Printing
USA(fus)
Page 16 of 67

2. Select the ‘Phone Book’ or ‘Call
History’ tab.
3. Select the phone number or the
contact you wish to save to the
Quick Dial screen.
4. Press ‘Save’.
5. Select the Quick Dial location in
which you wish to store the contact.
6. Press ‘Set/Replace’ at the bottom
of the screen to save the contact’s
number to the chosen Quick Dial
location.
The system will confirm when the
number of the contact is
successfully stored.
USING THE PHONE BOOK FEATURE
Note:This is a speed dependent feature. The vehicle must be moving
less than 3 mph (5 km/h) to use this feature.
SYNCenables you to view the contacts downloaded from your
Bluetoothenabled cellular phone. To access:
1. Press the PHONE hard button.
2. Select the ‘Phonebook’ tab to
access the phone numbers of the
contacts downloaded from your
Bluetoothenabled cellular phone.
Note:SYNCwill categorize your
contacts alphabetically in the Quick
Sort buttons on the right of the
screen. The buttons will be
highlighted if there are contacts
stored in that category. Press the
highlighted category to access those listings.
For your safety, while you are driving, SYNClimits the number of
viewable contacts. However, all contacts are always available through
voice commands.
SYNCphone features (if equipped)
15SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement(supplement), 1st Printing
USA(fus)
Page 42 of 67

5. Select the desired text message. In addition to your text, the message
will also contain a signature of : “This message was sent from myFord,
Lincoln or Mercuryvehicle.”
6. Press
Recipients. SYNCwill now allow you to choose to whom
you would like to send your text message.
Note:Only one recipient per text message is allowed.
7. Press ‘Phone Book’ to access your
phone book listings. Press
/
to cycle through the contacts. Press
the desired contact and press
Send.
Note:For quicker browsing, SYNCwill only make available the quick
sort buttons for the respective downloaded phone book contacts.
Press ‘Phone Number’ to send your
text message to a phone number
(which is not listed with a contact
in your phone book/call history).
Use the dial pad to manually enter
the desired number. Once the
number is entered, press
Send.
SYNCwill ask you to confirm. Press
Send.
Forwarding a text message
Note:Forwarding text messages viaBluetoothis a phone dependent
feature.
Note:This is a speed dependent feature and cannot be completed when
the vehicle is traveling at speeds over 3 mph (5 km/h).
1. Press the PHONE hard button.
SYNCphone features (if equipped)
41SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement(supplement), 1st Printing
USA(fus)
Page 43 of 67
2. Select the ‘Text Message’ tab on
the touchscreen.
3. Select ‘Compose’.
4. Scroll using
/on the
touchscreen to select one of
SYNC’s 15 predefined text
messages.
5. Press
Recipients. SYNCwill
now allow you to choose to whom
you would like to send your text
message.
Note:Only one recipient per text
message is allowed.
6. Press ‘Phone Book’ to access your
phone book contacts. Select the
desired contact and press
Send.
Note:For quicker browsing, SYNCwill only make available the quick
sort buttons for the respective downloaded phone book contacts.
SYNCwill ask you to confirm. Press
Send.
SYNCphone features (if equipped)
42SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement(supplement), 1st Printing
USA(fus)
Page 48 of 67

You can also access the following buttons:
•Music Library:Provides you access to SYNC’s many media features,
such as: Play All, Play Artists, Play Albums, Play Tracks, Play Playlists,
and Explore the USB.
•Similar Music:In USB mode, select to have SYNCcreate a new
playlist of music similar to the currently playing track.
•Repeat:Select to repeat the current track in USB mode.
•Shuffle:Select to shuffle the current tracks in USB mode.
•Settings:Refer toAdvanced settingsin theSYNCphone features
chapter for information on how to make adjustments to the prompts,
language, master reset, factory defaults, etc.
•Text:Press to view additional information, if available.
What’s playing?
At any time while a track is playing, SYNCwill read the metadata tags
of the track to you (if populated). Simply press
or VOICE. A tone
will sound and SYNCwill say “Main menu”. Say “USER DEVICE” and,
when prompted, ask “What’s playing?”
Supported media players, formats and metadata information
SYNCis capable of hosting nearly any digital media player, including
iPod, Zune™, “Plays from device” players, and most USB drives.
Supported audio formats include MP3, WMA, WAV and AAC.
SYNCis also able to organize and sort your indexed media from your
playing device by metadata tags. Metadata tags are descriptive software
identifiers embedded in your media files which provide information about
the media file. SYNCsupports the following metadata tags:
•Artist
•Album
•Genre
•Track
If your indexed media files contain no information embedded in these
metadata tags, SYNCwill automatically classify the empty metadata tags
as UNKNOWN.
SYNCmedia features (if equipped)
47SeeEnd User License Agreementat the end of this book
2010 SYNC/MGM(mgm)
Supplement(supplement), 1st Printing
USA(fus)