Published: 11-Jul-2014
Information and Entertainment System - General Information - Information
and Entertainment System
Diagnosis and Testing
Principle of Operation
For a detailed description of the Information and Entertainment System, refer to the relevant Description and Operation
sections in the workshop manual. REFER to: (415-01A Information and Entertainment System)
Audio System (Description and Operation), Audio System (Description and Operation), Audio System (Description and Operation).
Inspection and Verification
CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not
guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor vehicle.
1. Verify the customer concern.
2. Visually inspect for obvious signs of damage and system integrity.
Visual Inspection
Mechanical Electrical
Information and entertainment module
Audio amplifier module
Integrated audio module
Portable audio interface module
Digital audio broadcast module
Integrated control panel
Touch screen display
Satellite radio module
Television module
Navigation system module
Telephone module
Compact disc player jammed, not loading
Scratched/dirty compact discs
Speakers
Fuses
Loose or corroded connector(s)
Information and entertainment module
Audio amplifier module
Integrated audio module
Portable audio interface module
Digital audio broadcast module
Integrated control panel
Touch screen display
Satellite radio module
Television module
Navigation system module
Telephone module
Speakers
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to
the next step.
4. If the cause is not visually evident, check for Diagnostic Trouble Codes (DTCs) and refer to the relevant DTC Index.
Symptom Chart
Symptom Display Possible Causes Action Poor audio quality (all
sources) Display normal
MOST harness
connections loose
MOST harness
connections
contaminated
MOST harness
misrouted
- Too many
bends
- Bend radius
less than
25mm
Check MOST harness connectors for
security
Check MOST harness connectors for
contamination
Check the routing of the MOST harness Information and
entertainment system
inoperative Touch screen blank or
displaying a flashing
logo
MOST network fault
REFER to: Communications Network (418-00 Module Communications Network,
Diagnosis and Testing).
DTC Index
For a list of Diagnostic Trouble Codes (DTCs) that could be logged on this vehicle, please refer to Section 100-00. REFER to:
(100-00 General Information)
Published: 11-May-2011
Information and Entertainment System - General Information - Navigation
System
Diagnosis and Testing
Principle of Operation
For a detailed description of the Navigation System, refer to the relevant Description and Operation sections in the workshop
manual. REFER to: (415-01 Information and Entertainment System)
Navigation System (Description and Operation),
Navigation System (Description and Operation),
Navigation System (Description and Operation),
Video System (Description and Operation),
Video System (Description and Operation),
Video System (Description and Operation).
Inspection and Verification
CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not
guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor vehicle.
1. Verify the customer concern.
2. Visually inspect for obvious signs of damage and system integrity.
Visual Inspection
Mechanical Electrical
Information and entertainment module
Audio amplifier module
Integrated audio module
Portable audio interface module
Digital audio broadcast module
Integrated control panel
Touch screen display
Satellite radio module
Television module
Navigation system module
Telephone module
Compact disc player jammed, not loading
Scratched/dirty compact discs
Speakers
Fuses
Loose or corroded connector(s)
Information and entertainment module
Audio amplifier module
Integrated audio module
Portable audio interface module
Digital audio broadcast module
Integrated control panel
Touch screen display
Satellite radio module
Television module
Navigation system module
Telephone module
Speakers
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to
the next step.
4. If the cause is not visually evident, check for Diagnostic Trouble Codes (DTCs) and refer to the relevant DTC Index.
DTC Index
Navigation System Module
CAUTION: When probing connectors to take measurements in the course of the pinpoint tests, use the adaptor kit, part
number 3548-1358-00
NOTES:
If the control module or a component is suspect and the vehicle remains under manufacturer warranty, refer to the
Warranty Policy and Procedures manual (section B1.2), or determine if any prior approval programme is in operation, prior to
the installation of a new module/component.
Generic scan tools may not read the codes listed, or may read only five digit codes. Match the five digits from the scan
tool to the first five digits of the seven digit code listed to identify the fault (the last two digits give extra information read by
the manufacturer-approved diagnostic system).
When performing voltage or resistance tests, always use a digital multimeter (DMM) accurate to three decimal places and
with a current calibration certificate. When testing resistance, always take the resistance of the DMM leads into account.
Published: 18-Mar-2014
Handles, Locks, Latches and Entry Systems - Locks, Latches and Entry Systems
Diagnosis and Testing
Principle of Operation
For a detailed description of the locks, latches and entry systems and operation, refer to the relevant Description and
Operation section of the workshop manual. REFER to: Handles, Locks, Latches and Entry Systems (501-14, Description and
Operation).
Inspection and Verification
CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not
guarantee confirmation of a fault and may also cause additional faults in the vehicle being checked and/or the donor vehicle
NOTE: Check and rectify basic faults before beginning diagnostic routines involving pinpoint tests
1. Verify the customer concern, to be sure the correct issue is investigated
2. Visually inspect for obvious signs of damage and system integrity
Visual Inspection
Mechanical Electrical
Incorrectly aligned door(s), hood or tailgate
Fuel filler door lock actuator
Hood release handle
Hood release cables
Hood latch(es)
Exterior door handle(s)
Interior door handle(s)
Cable(s)
Tailgate release switch
Rear window release switch
Fuses
Wiring harness
Wiring connector(s)
Door lock actuator(s)
Remote transmitter (key-fob or smart key)
Central locking switches
Controller Area Network (CAN) circuits
Radio frequency (RF) receiver
Central junction box (CJB)
Loose or corroded connections
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to
the next step
4. If the cause is not visually evident verify the symptom and refer to the Symptom Chart, alternatively check for
Diagnostic Trouble Codes (DTCs) and refer to the DTC Index
Symptom Chart
NOTE: Complete the diagnostic steps below to confirm any concern prior to replacing any component
Symptom Possible Causes Action The message center indicates that the
hood, the luggage compartment is
open when it appears to be closed
Incorrect striker
alignment/adjustment
Ajar switch circuit short circuit to
ground
Ajar switch failure
Check/adjust the strikers as
necessary
Check for DTCs indicating an ajar
switch fault. Refer to the DTC index Vehicle indicates a miss-lock when the
hood, luggage compartment appear to
be closed Fuel flap does not lock/unlock
Fuel flap cable detached from body
Fuel flap actuator detached from
mounting bracket
Fuel flap actuator disconnected
Fuel flap actuator failure
Check the condition and installation
of the fuel flap cable
Check the security of the fuel flap
actuator and bracket
Check the security of the actuator
electrical connector
Check for DTCs indicating a fuel flap
actuator fault. Refer to the DTC
index Door(s) will not unlatch/open when
using outside door handle
Exterior door handle
condition/installation
Exterior release cable disconnected
from exterior door handle or door
latch
Check the exterior door handle
condition and installation
Check the condition and security of
the exterior release cable
Single door will not open from the