2010 JAGUAR XFR pinpoint

DTC Description Possible Causes Action circuit
Short circuit to ground
medium speed CAN positive
circuit
Short circuit between
medium speed CAN positive
circuit and medium speed
CAN negative circuit U0156-4A
Lost communication
with information
center "A" -
Incorrect component
installed
The information and
entertainment module has
detected a mismatch
between the hardware
connected and the expected
hardware
Module has incorrect serial
number
Suspect incorrect instrument cluster installed. Refer
to the warranty policy and procedures manual if
module is suspect. Check the system is operating
correctly and there are no DTCs U0159-00
Lost communication
with parking assist
control module "A" -
No sub type
information
General failure
Parking aid module, battery
supply circuit, open circuit
Parking aid module, ground
supply circuit, open circuit
Parking aid module medium
speed CAN negative circuit,
open circuit
parking aid module medium
speed CAN positive circuit,
open circuit
Carry out any pinpoint tests associated with this
DTC using the manufacturer approved diagnostic
system. Check parking aid module for DTCs and
refer to the relevant DTC Index. Refer to electrical
circuit diagrams, check battery and ground supplies,
to parking aid module for open circuit. Check
medium speed CAN negative and positive harness
to parking aid module, repair as necessary U0163-00
Lost communication
with navigation
control module - No
sub type
information
General failure
Navigation system module,
battery supply circuit, open
circuit
Navigation system module
ground supply circuit, open
circuit
Navigation system module,
MOST network, open circuit
Navigation system module
not configured
Navigation system module
failure
Check the navigation system module for DTCs and
refer to the relevant DTC index. Using the
manufacturing approved diagnostic system carry out
MOST ring test. Using the manufacturers approved
diagnostic system re-configure the navigation
system module. Refer to electrical circuit diagrams
check battery and ground supplies to navigation
system module for open circuit. Repair as necessary.
Refer to the warranty policy and procedures manual
if module is suspect. Check the system is operating
correctly and there are no DTCs U0163-4A
Lost communication
with navigation
control module -
Incorrect component
installed
The information and
entertainment module has
detected a mismatch
between the hardware
connected and the expected
hardware
Module has incorrect serial
number
Suspect incorrect navigation module installed. Refer
to the warranty policy and procedures manual if
module is suspect. Check the system is operating
correctly and there are no DTCs U0184-00
Lost communication
with radio - No sub
type information
General failure
Integrated audio module
battery supply circuit, open
circuit
Integrated audio module
ground supply circuit, open
circuit
Integrated audio module
MOST network, open circuit
Integrated audio module not
configured
Integrated audio module
failure
Check the integrated audio module for DTCs and
refer to the relevant DTC index. Using the
manufacturing approved diagnostic system carry out
MOST ring test. Using the manufacturers approved
diagnostic system re-configure the integrated audio
module. Refer to electrical circuit diagrams check
battery and ground supplies to integrated audio
module for open circuit. Repair as necessary. Refer
to the warranty policy and procedures manual if
module is suspect. Check the system is operating
correctly and there are no DTCs U0184-4A
Lost communication
with radio -
Incorrect component
installed
The information and
entertainment module has
detected a mismatch
between the hardware
connected and the expected
hardware
Suspect incorrect integrated audio module installed.
Refer to the warranty policy and procedures manual
if module is suspect. Check the system is operating
correctly and there are no DTCs

Published: 12-May-2014
General Information - Diagnostic Trouble Code (DTC) Index DTC: Telephone
Module (TEL)
Description and Operation

Telephone Module


CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not
guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor vehicle.
NOTES:


If a control module or a component is suspect and the vehicle remains under manufacturer warranty, refer to the Warranty
Policy and Procedures manual, or determine if any prior approval programme is in operation, prior to the installation of a new
module/component.


Generic scan tools may not read the codes listed, or may read only 5-digit codes. Match the 5 digits from the scan tool to
the first 5 digits of the 7-digit code listed to identify the fault (the last 2 digits give extra information read by the
manufacturer-approved diagnostic system).


When performing voltage or resistance tests, always use a digital multimeter accurate to three decimal places, and with
an up-to-date calibration certificate. When testing resistance always take the resistance of the digital multimeter leads into
account.


Check and rectify basic faults before beginning diagnostic routines involving pinpoint tests.


Inspect connectors for signs of water ingress, and pins for damage and/or corrosion.


If DTCs are recorded and, after performing the pinpoint tests, a fault is not present, an intermittent concern may be the
cause. Always check for loose connections and corroded terminals.


Check DDW for open campaigns. Refer to the corresponding bulletins and SSMs which may be valid for the specific
customer complaint and carry out the recommendations as required.

The table below lists all Diagnostic Trouble Codes (DTCs) that could be logged in the Telephone Module. For additional
diagnosis and testing information, refer to the relevant Diagnosis and Testing section in the workshop manual.
For additional information, refer to: Cellular Phone (415-00 Information and Entertainment System - General Information, Diagnosis and Testing).

DTC Description Possible Causes Action B1A56-13 Antenna - Circuit open
Bluetooth antenna circuit
- open circuit
Refer to the electrical circuit diagrams and check blue
tooth antenna circuit for open circuit B1D79-84
Microphone Input -
Signal below
allowable range
Signal amplitude <
minimum
Refer to the electrical circuit diagrams and test
microphone input circuit for short/open circuit. Check
integrated audio module for related DTCs and refer to
relevant DTC Index U1A00-88
Private
Communication
Network - Bus off
Bluetooth phone module
internal communications
failure
Suspect the module. Check and install a new
telephone module as required, refer to the new
module/component installation note at the top of the
DTC Index U2100-00
Initial Configuration
Not Complete - No
sub type information
Initial configuration not
complete
Re-configure the RJB using the manufacturer approved
diagnostic system. If DTC remains, carry out CAN
network integrity tests using the manufacturer
approved diagnostic system U2101-00
Control Module
Configuration
Incompatible - No sub
type information
Configuration
incompatible
Re-configure the RJB using the manufacturer approved
diagnostic system. If DTC remains, suspect the
telephone module. Check and install a new telephone

DTC Description Possible Causes Action module as required, refer to the new
module/component installation note at the top of the
DTC Index U3000-44
Control Module - Data
memory failure
Data memory failure
Re-configure the telephone module. If the DTC
remains, suspect the telephone module. Check and
install a new telephone module as required, refer to
the new module/component installation note at the
top of the DTC Index U3000-45
Control Module -
Program memory
failure
Program memory failure
Re-configure the telephone module. If the DTC
remains, suspect the telephone module. Check and
install a new telephone module as required, refer to
the new module/component installation note at the
top of the DTC Index U3000-55
Control Module - Not
configured
Incorrect car
configuration data
received
Re-configure the RJB using the manufacturer approved
diagnostic system. Clear DTC and re-test. If the DTC
remains suspect the telephone module. Check and
install a new module as required, refer to the new
module/component installation note at the top of the
DTC Index U3000-98
Control Module -
Component or system
over temperature
Component or system
over temperature
Check for additional DTCs and refer to DTC Index.
Clear DTC and re-test/monitor condition for
re-occurrence U3003-62
Battery Voltage -
Signal compare failure
Mis-match in battery
voltage, of 2 volts or
more, between
telephone module and
RJB
Carry out any pinpoint tests associated with this DTC
using the manufacturer approved diagnostic system

Published: 16-Sep-2013
Noise, Vibration and Harshness - Noise, Vibration and Harshness (NVH)
Diagnosis and Testing

Principle of Operation

For a detailed description of Noise, Vibration and Harshness issues, refer to the Description and Operation section of the
workshop manual.
REFER to: Noise, Vibration and Harshness (NVH) (100-04 Noise, Vibration and Harshness, Description and Operation).
Inspection and Verification

1. Verify the customer's concerns by operating the vehicle to duplicate the condition.

2. Visually inspect the vehicle to determine any obvious cause(s) of the concern(s).

3. If the inspection reveals obvious causes that can be readily identified, repair as necessary.
4. If the concern(s) remains after the inspection, determine the symptom(s) and refer to the Symptom Chart.

How To Use This Diagnostic Procedure Section

Noise, vibration and harshness (NVH) concerns have become more important as vehicles have become more sensitive to
these vibrations. This section is designed as an aid to identifying these situations
The section provides diagnostic procedures based on symptoms. If the condition occurs at high speed, for instance, the
most likely place to start is under High Speed Shake
The road test procedure will tell how to sort the conditions into categories and how to tell a vibration from a shake
A series of Road Test Quick Checks is provided to make sure that a cause is either pinpointed or eliminated
Name the condition, proceed to the appropriate section and locate the correct diagnosis. When the condition is
identified, the job is partly done
Follow the diagnostic procedure as outlined
Quick Checks are described within the step, while more involved tests and adjustments are outlined in General
Procedures
Always follow each step exactly and make notes to recall important findings later

Customer Interview

The road test and customer interview (if available) provide information that will help identify the concerns and will provide
direction to the correct starting point for diagnosis.

Identify the Condition
NVH problems usually occur in a number of areas:
tires
engine accessories
suspension
driveline
air leakage (wind noise)
squeaks and rattles
heating ventilation and air conditioning (HVAC)
electrical (e.g. motor noise)
transmission
engine

It is important, therefore, that an NVH concern be isolated into its specific area(s) as soon as possible. The easiest and
quickest way to do this is to carry out the Road Test as outlined.

Noise Diagnostic Procedure

Non-Axle Noise

The five most important sources of non-axle noise are exhaust, tires, roof racks, trim and mouldings, and transmission.

Therefore, make sure that none of the following conditions are the cause of the noise before proceeding with a driveline tear
down and diagnosis.

Under certain conditions, the pitch of the exhaust may sound very much like gear noise. At other times, it can be
mistaken for a wheel bearing rumble
Tires, especially snow tires, can have a high pitched tread whine or roar, similar to gear noise. Radial tires, to some
degree, have this characteristic. Also, any non-standard tire with an unusual tread construction may emit a roar or
whine type noise
Trim and mouldings can also cause whistling or a whining noise
Clunk may be a metallic noise heard when the automatic transmission is engaged in reverse or drive, or it may occur
when the throttle is applied or released. It is caused by backlash somewhere in the driveline
Bearing rumble sounds like marbles being tumbled. This condition is usually caused by a damaged wheel bearing

and drive half shaft failure, which could cause serious personal injury and extensive vehicle damage. Failure to follow these
instructions may result in personal injury.


CAUTION: The suspension should not be allowed to hang free. When the CV joint is run at a very high angle, extra
vibration as well as damage to the seals and joints can occur.

The rear suspension lower arm should be supported as far outboard as possible. To bring the vehicle to its correct ride height,
the full weight of the vehicle should be supported in the rear by floor jacks. REFER to: (100-02 Jacking and Lifting)

Jacking (Description and Operation), Lifting (Description and Operation).
1. Raise and support the vehicle. REFER to: (100-02 Jacking and Lifting)
Jacking (Description and Operation), Lifting (Description and Operation).
2. Explore the speed range of interest using the Road Test Quick Checks as previously described.

3. Carry out a coast down in neutral. If the vehicle is free of vibration when operating at a steady indicated speed and
behaves very differently in drive and coast, a transmission concern is likely.

Note, however, that a test on the lift may produce different vibrations and noises than a road test because of the effect of the
lift. It is not unusual to find vibrations on the lift that were not found in the road test. If the condition found on the road can
be duplicated on the lift, carrying out experiments on the lift may save a great deal of time.

Exhaust Neutralization Procedure

1. Raise vehicle on lift and slacken all exhaust fixings.

2. With all fixings loose, neutralize the exhaust system.

3. Tighten all fixings to correct torque, starting at the rear-most point working towards the front of the vehicle.

Symptom Chart

Symptom Possible Cause Action High-speed shake
Wheel end vibration
Engine/transmission
Driveline GO to Pinpoint Test A. Tip-in moan
Air cleaner
Power steering
Powertrain
Engine mounts
Exhaust system GO to Pinpoint Test B. Idle boom/shake/vibration, or shudder
Cable(s)/hoses(s)
Intake air distribution and filtering system
Engine mounts
Exhaust system
Belt/pulleys GO to Pinpoint Test C. Wheel end vibration analysis
Suspension/rear drive halfshaft and CV joints
Tires/wheels
Wheel bearings
CV joint boots GO to Pinpoint Test D. Non-axle noise
Trim/mouldings
A/C system
Accessories GO to Pinpoint Test E. Pinpoint Tests


NOTE: These Pinpoint Tests are designed to take the technician through a step-by-step diagnosis procedure to determine
the cause of a condition. It may not always be necessary to follow the chart to its conclusion. Carry out only the Pinpoint Test
steps necessary to correct the condition. Then check operation of the system to make sure the condition is corrected.
After verifying that the condition has been corrected, make sure all components removed have been installed.

PINPOINT TEST A : HIGH-SPEED SHAKE TEST DETAILS/RESULTS/ACTIONS www.JagDocs.com

PINPOINT TEST B : TIP-IN MOAN TEST
CONDITIONS DETAILS/RESULTS/ACTIONS B1: CHECK THE AIR CLEANER 1 Check the air cleaner.
Check the air cleaner, inlet tube, outlet tube, resonators and all other components associated with
the air induction system for correct installation and tightness of all connections. Are the components OK? Yes
GO to B2. No
Correct the condition. Repeat the Road Test as outlined. B2: CHECK THE EXHAUST SYSTEM 1 Carry out the exhaust system neutralizing procedure in this section. Is the exhaust system OK? Yes
GO to B3. No
Repair as necessary. Restore vehicle. Repeat the Road Test as outlined. B3: CHECK THE POWER STEERING 1 Remove the auxiliary drive belt and test for tip-in moan. Is the tip-in moan OK? Yes
Repair the power steering as necessary. For additional information, refer to Section 211-00.
No
Check and install new engine/transmission mounts as necessary. Repeat Road Test as outlined.
PINPOINT TEST C : IDLE BOOM/SHAKE/VIBRATION/SHUDDER TEST
CONDITIONS DETAILS/RESULTS/ACTIONS C1: CHECK CABLE/HOSES 1 Check the engine compartment for any component that may be grounding between the engine and body or chassis. Example: air conditioning (A/C) hoses. Are the components OK? Yes
GO to C2. No
Correct the condition. Repeat the Road Test as outlined. C2: CHECK THE COOLING RADIATOR 1 Check the engine cooling radiator mountings and bushings for security and condition. Check the radiator installation for any component that may have a touch condition. Are the installation and bushings OK? Yes
GO to C3. No
Correct the condition. Repeat the Road Test as outlined. C3: CHECK THE EXHAUST SYSTEM 1 Carry out the exhaust system neutralizing procedure in this section. Is the exhaust system OK? Yes
Check and install new engine/transmission mounts as necessary. Repeat Road Test as outlined.
No
Repair as necessary. Repeat Road Test.
PINPOINT TEST D : WHEEL END VIBRATION ANALYSIS TEST CONDITIONS DETAILS/RESULTS/ACTIONS D1: INSPECT THE TIRES 1 Inspect the tires.
Raise and support the vehicle. REFER to: (100-02 Jacking and Lifting)
Jacking (Description and Operation), Lifting (Description and Operation).
Inspect the tires for:
Correct tire size
Tire/wheel compatibility
Wear or damage

Tire beads correctly seated Are the tires OK? Yes
GO to D2. No
Inspect the wheels. For additional information, refer to Section 204-00. D2: INSPECT WHEEL BEARINGS 1 Inspect the wheel bearings. For additional information, refer to Section 204-00. Are the wheel bearings OK? Yes
GO to D3. No
Repair as necessary. Repeat the Road Test as outlined. D3: INSPECT THE CONSTANT VELOCITY (CV) JOINT BOOTS 1 Inspect the CV joint boots. Spin the rear tire by hand

Inspect for evidence of cracks, tears, splits or splattered grease Are the CV joint boots OK? Yes
GO to D4. No
Repair as necessary. Repeat the Road Test as outlined. D4: INSPECT WHEEL AND TIRE RUNOUT 1 Inspect the wheel and tire runout. Carry out the Wheel and Tire Check procedure.
REFER to: Lifting (100-02 Jacking and Lifting, Description and Operation). Is the wheel and tire runout OK? Yes
Balance the wheels and tires. Refer to the wheel balance equipment manufacturers instructions.
No
Repair as necessary.
REFER to: Lifting (100-02 Jacking and Lifting, Description and Operation). Repeat the Road Test as outlined.
PINPOINT TEST E : NON-AXLE NOISE TEST
CONDITIONS DETAILS/RESULTS/ACTIONS E1: INSPECT VEHICLE TRIM 1 Check the grille and trim mouldings to see if they are the source of the noise. Are the vehicle trim components causing the noise? Yes
Install new trim or repair as necessary. For additional information, refer to Section 501-08.
No
GO to E2. E2: CHECK THE A/C SYSTEM FOR NOISE 1 Check the A/C system components for noise by turning the A/C system on and off. Is the A/C system causing the noise? Yes
Diagnose the A/C system.
REFER to: Lifting (100-02 Jacking and Lifting, Description and Operation). No
GO to E3. E3: CHECK NON-FACTORY ACCESSORIES 1 Inspect any accessories for being the source of the noise. Example: grounding body-to-frame, antennas, visors, bug deflectors and fog lights? Are the accessories the cause of the noise? Yes
Adjust, repair or install new accessories or fasteners as required.
No
Verify the customer concern.

Front Suspension - Front Suspension
Diagnosis and Testing

Principle of Operation Published: 17-May-2012

For a detailed description of the suspension system, refer to the relevant Description and Operation section of the workshop
manual.REFER to: (204-01 Front Suspension)

Front Suspension (Description and Operation), Front Suspension (Description and Operation), Front Suspension (Description and Operation).
Inspection and Verification

1. Verify the customer concern

2. Visually inspect for obvious signs of damage and system integrity



3. If an obvious cause for an observed or reported condition is found, correct the cause (if possible) before proceeding to
the next step
4. If the fault is not visually evident, verify the symptom and refer to the following Symptom Chart

Symptom Chart
Symptom Possible Cause Action Evidence of fluid on suspension damper
Fluid on damper from an external source
Fluid leaking from damper
Damper not faulty, do not renew
GO to Pinpoint Test A.
PINPOINT TEST A : DAMPER FLUID LEAK DIAGNOSIS TEST CONDITIONS DETAILS/RESULTS/ACTIONS A1: ASSESS LEAK NOTES:


Residual oil left over from the damper assembly process may create oil staining on the damper tube. This will not affect
the function of the damper.
Slight seepage is considered normal. 1 Assess the extent of the oil leakage Is the leakage serious enough to indicate that the damper seal has failed? Yes
GO to Pinpoint Test B. No
Damper not faulty, do not renew.
PINPOINT TEST B : CONFIRM LEAK TEST CONDITIONS DETAILS/RESULTS/ACTIONS B1: ROAD TEST 1 Clean all traces of oil from the damper 2 Drive the vehicle over a speed bump or similar ten times Is any fluid visible on the outside of the damper? Yes
GO to Pinpoint Test C. No
Damper not faulty, do not renew.
PINPOINT TEST C : DAMPER STICKOUT TEST TEST CONDITIONS DETAILS/RESULTS/ACTIONS C1: DAMPER STICKOUT TEST Mechanical

Damaged suspension dampers Visual Inspection