SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
9
IF YOU NEED CONSUMER ASSISTANCE 435
vehicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler Group LLC ve-
hicles. Included are starting, operating, emergency
and maintenance procedures as well as specifications,
capabilities and safety tips.
Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
440 IF YOU NEED CONSUMER ASSISTANCE
About Your Brakes.................... 295,297
ABS (Anti-Lock Brake System) ............298,301
Adding Engine Coolant (Antifreeze) .......... 384
Adding Fuel ........................... 337
Adding Washer Fluid ..................... 379
Additives, Fuel ......................... 335
Adjustable Pedals ....................... 153
Air Cleaner, Engine (Engine Air Cleaner Filter) . . . 372
Air Conditioner Maintenance ............... 375
Air Conditioning Filter .................269,376
Air Conditioning, Operating Tips ............ 270
Air Conditioning Refrigerant .............375,376
Air Conditioning System ................263,375
Air Pressure, Tires ....................... 318
Airbag .............................. 53,62
Airbag Deployment ....................... 64
Airbag Light ..................... 61,66,81,191
Airbag Maintenance ....................... 65
Airbag, Side .......................... 60,62Airbag, Window (Side Curtain)
...........56,60,62
Alarm, Panic ............................ 22
Alarm (Security Alarm) .................17,195
Alarm System (Security Alarm) ............... 17
Alterations/Modifications, Vehicle ............. 7
Antenna, Satellite Radio ................... 253
Antifreeze (Engine Coolant) ..............383,412
Disposal ............................ 386
Anti-Lock Brake System (ABS) ............298,301
Anti-Lock Warning Light ...............190,300
Anti-Theft Security Alarm (Theft Alarm) ........ 17
Anti-Theft System ....................... 195
Appearance Care ........................ 392
Arming Theft System (Security Alarm) ......... 17
Assistance Towing ....................... 108
Auto Down Power Windows ................ 38
Auto Unlock, Doors ....................... 30
Auto Up Power Windows .................. 38
Automatic Dimming Mirror ................. 90
444 INDEX
Brightness, Interior Lights.................. 147
Bulb Replacement ..................... 406,407
Bulbs, Light .......................... 83,406
Calibration, Compass ..................... 213
Capacities, Fluid ........................ 412
Caps, Filler Fuel ............................... 337
Oil (Engine) .......................... 371
Power Steering ........................ 294
Radiator (Coolant Pressure) ............... 385
Car Washes ............................ 393
Carbon Monoxide Warning ...............80,337
Cargo (Vehicle Loading) ................... 340
Cellular Phone ........................ 93,263
Certification Label ....................... 340
Chart, Tire Sizing ........................ 309
Check Engine Light
(Malfunction Indicator Light) ............... 367Checking Your Vehicle For Safety
............. 79
Checks, Safety ........................... 79
Child Restraint .................. 69,70,71,74,76
Child Restraint Tether Anchors .............73,74
Child Safety Locks ........................ 34
Clean Air Gasoline ....................... 333
Cleaning Wheels ............................. 394
Windshield Wiper Blades ................ 378
Climate Control ......................... 263
Clock ..................... 221,222,224,227,236
Coin Holder ........................... 178
Cold Weather Operation ................... 278
Compact Disc (CD) Maintenance ............. 262
Compass .............................. 213
Compass Calibration ..................... 213
Compass Variance ....................... 214
Computer, Trip/Travel .................... 206
446 INDEX
Disabled Vehicle Towing................... 360
Disposal Antifreeze (Engine Coolant) ............... 386
Engine Oil ........................... 372
Door Locks ............................. 27
Door Locks, Automatic .................... 29
Door Opener, Garage ..................... 164
Driving On Slippery Surfaces ................... 290
Through Flowing, Rising, or Shallow
Standing Water ........................ 291
DVD Player (Video Entertainment System™) .... 258
Electric Rear Window Defrost ............... 181
Electric Remote Mirrors .................... 92
Electrical Power Outlets ................... 174
Electronic Brake Control System ............. 300
Electronic Speed Control (Cruise Control) ...... 155
Electronic Stability Program (ESP) ............ 302Electronic Throttle Control Warning Light
...... 195
Electronic Vehicle Information Center (EVIC) .... 199
Emergency Deck Lid Release ................ 42
Emergency, In Case of Freeing Vehicle When Stuck ............... 359
Hazard Warning Flasher ................. 344
Jump Starting ......................... 355
Overheating .......................... 344
Towing ............................. 360
Emergency Trunk Release ................... 42
Emission Control System Maintenance ......367,416
Engine ............................... 365
Air Cleaner .......................... 372
Block Heater ......................... 280
Break-In Recommendations ................ 78
Checking Oil Level ..................... 370
Compartment ......................... 365
Coolant (Antifreeze) ................. 382,413
Cooling ............................. 382
448 INDEX
Fuel............................... 195
Speedometer ......................... 189
Tachometer .......................... 190
General Information ............17,24,122,290,332
General Maintenance ..................... 369
Glass Cleaning .......................... 396
Gross Axle Weight Rating .................. 340
Gross Vehicle Weight Rating ................ 340
GVWR ............................... 340
Hands-Free Phone (Uconnect™) .............. 93
Hazard Driving Through Flowing, Rising, or Shallow
Standing Water ........................ 291
Hazard Warning Flasher ................... 344
Head Restraints ......................... 130
Head Rests ............................ 130
Headlight Washers ....................... 379
Headlights ............................ 407 Automatic
........................... 142
Bulb Replacement ...................... 407
Cleaning ............................ 396
Delay .............................. 144
High Beam .......................... 146
High Beam/Low Beam Select Switch ........ 146
Lights On Reminder .................... 144
On With Wipers .................... 142,150
Passing ............................. 146
Switch .............................. 141
Time Delay .......................... 144
Washers ............................. 379
Heated Mirrors .......................... 93
Heated Seats ........................... 132
Heater, Engine Block ..................... 280
High Beam/Low Beam Select (Dimmer) Switch . . 146
Holder, Coin ........................... 178
Holder, Cup ........................... 177
HomeLink (Garage Door Opener) Transmitter . . . 164
10
INDEX 451
Reading.......................... 146,164
Seat Belt Reminder ..................... 195
Service ........................... 406,407
Service Engine Soon (Malfunction Indicator) . . . 198
SmartBeams .......................... 143
Tire Pressure Monitoring (TPMS) ........196,326
Traction Control ....................... 306
Turn Signal ...................... 83,145,189
Vanity Mirror .......................... 93
Voltage ............................. 197
Warning (Instrument Cluster Description) ..... 189
Loading Vehicle ...................... 340,341
Capacities ........................... 341
Tires ............................... 313
Locks ................................. 27
Auto Unlock .......................... 30
Automatic Door ........................ 29
Child Protection ........................ 34
Door ................................ 27 Power Door
........................... 28
Low Tire Pressure System .................. 326
Lower Anchors and Tether for CHildren
(LATCH) ............................ 73,74
Lubrication, Body ....................... 377
Lumbar Support ........................ 130
Maintenance Free Battery .................. 373
Maintenance, General ..................... 369
Maintenance Procedures ................... 369
Maintenance Schedule .................... 416
Maintenance, Sunroof ..................... 173
Malfunction Indicator Light (Check Engine) . . 198,367
Manual, Service ......................... 439
Manual Transmission ..................... 391
Fluid Level Check ..................... 392
Map/Reading Lights .................. 146,164
Master Cylinder (Brakes) .................. 388
Memory Feature (Memory Seat) ............. 135
454 INDEX
Rocking Vehicle When Stuck................ 359
Rotation, Tires .......................... 324
Safety Checks Inside Vehicle ................. 81
Safety Checks Outside Vehicle ............... 83
Safety Defects, Reporting .................. 438
Safety, Exhaust Gas ....................... 80
Safety Information, Tire ................... 307
Safety Tips ............................. 79
Satellite Radio Antenna ................... 253
Satellite Radio (Uconnect studios)........... 252
Schedule, Maintenance .................... 416
Seat Belt Maintenance .................... 397
Seat Belt Reminder ....................... 51
Seat Belts .......................... 42,44,81
Adjustable Upper Shoulder Anchorage ........ 49
And Pregnant Women ................... 53
Child Restraint ................... 69,70,71,76
Extender ............................. 53 Front Seat
.......................... 44,45
Inspection ............................ 81
Operating Instructions ................... 45
Pretensioners .......................... 50
Rear Seat ............................. 44
Reminder ............................ 195
Untwisting Procedure .................... 49
Seats ................................. 127
Adjustment .......................... 127
Easy Entry ........................... 138
Head Restraints ....................... 130
Heated ............................. 132
Height Adjustment ..................... 128
Lumbar Support ....................... 130
Memory ............................ 135
Power .............................. 128
Rear Folding ......................... 134
Reclining ............................ 129
Seatback Release ....................... 134
458 INDEX