OnStar®
OnStar®uses several innovative technologies and live
advisors to provide a wide range of safety, security,
navigation, diagnostics, and calling services.
Automatic Crash Response
In a crash, built in sensors can automatically alert an
OnStar advisor who is immediately connected to the
vehicle to see if you need help.
How OnStar Service Works
Q
: This blue button connects you to a specially
trained OnStar advisor to verify your account
information and to answer questions.
]: Push this red emergency button to get priority help
from specially trained OnStar emergency advisors.
X: Push this button for hands‐free, voice‐activated
calling and to give voice commands for turn‐by‐turn
navigation. Crisis Assist, Stolen Vehicle Assistance, Vehicle
Diagnostics, Remote Door Unlock, Roadside
Assistance, Turn‐by‐Turn Navigation and Hands‐Free
Calling are available on most vehicles. Not all OnStar
services are available on all vehicles. For more
information see the OnStar Owner's Guide or visit
www.onstar.com (U.S.) or www.onstar.ca (Canada),
contact OnStar at 1-888-4-ONSTAR (1‐888‐466‐7827)
or TTY 1‐877‐248‐2080, or press
Qto speak with an
OnStar advisor 24 hours a day, 7 days a week.
For a full description of OnStar services and system
limitations, see the OnStar Owner's Guide in the
glove box.
OnStar service is subject to the OnStar terms and
conditions included in the OnStar Subscriber
Information.
OnStar service cannot work unless the vehicle is in a
place where OnStar has an agreement with a wireless
service provider for service in that area. OnStar service
also cannot work unless the vehicle is in a place where
the wireless service provider OnStar has hired for that
area has coverage, network capacity and reception
when the service is needed, and technology that is
compatible with the OnStar service. Not all services are
available everywhere, particularly in remote or enclosed
areas, or at all times.
1-25
Section 8 Customer Assistance Information
Customer Assistance and Information. . . . . . . . . . . 8-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-5
GM Mobility Reimbursement Program . . . . . . . . . . . 8-6
Roadside Assistance Program . . . . . . . . . . . . . . . . . . 8-6
Scheduling Service Appointments . . . . . . . . . . . . . . . 8-8
Courtesy Transportation Program . . . . . . . . . . . . . . . 8-9
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 8-10 Reporting Safety Defects
. . . . . . . . . . . . . . . . . . . . . . . . 8-13
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . . 8-13
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . . . . . . . . . 8-14
Reporting Safety Defects to General Motors . . . 8-14
Service Publications Ordering Information . . . . . 8-14
Vehicle Data Recording and Privacy . . . . . . . . . . . . . 8-15
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Radio Frequency Identification (RFID) . . . . . . . . . 8-17
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-17
8-1
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not
use or record personal information or link with any other
GM system containing personal information.
Radio Frequency Statement
This vehicle has systems that operate on a radio
frequency that comply with Part 15 of the Federal
Communications Commission (FCC) Rules and with
RSS-210/211 of Industry Canada.
Operation is subject to the following two conditions:1. The device may not cause interference.
2. The device must accept any interference received, including interference that may cause undesired
operation of the device.
Changes or modifications to any of these systems by
other than an authorized service facility could void
authorization to use this equipment.
8-17
MirrorsAutomatic Dimming Rearview . . . . . . . . . . . . . . . . . . . . . 3-41
Manual Rearview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-41
Outside Convex Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43
Outside Power Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43
MP3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-74
N
Navigation System, Privacy . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Net, Convenience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51
New Vehicle Break-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-19
Engine Oil Life System . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23
Pressure Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38
Older Children, Restraints . . . . . . . . . . . . . . . . . . . . . . . . . 2-35
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-4
OnStar
®System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Outlet Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Outlets Accessory Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16 Outside
Convex Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43
Power Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43
Owner Checks and Services . . . . . . . . . . . . . . . . . . . . . . . . .7-8
Owners, Canadian . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
P
Paint, Damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-117
Park Shifting Into . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
Shifting Out of . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37
Parking Brake . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
Over Things That Burn . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38
Parking Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38
PASS-Key
®III+ Electronic Immobilizer . . . . . . . . . . . . . 3-20
PASS-Key®III+ Electronic Immobilizer
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . 4-28
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . 4-21
Passenger Sensing System . . . . . . . . . . . . . . . . . . . . . . . 2-70
Passing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
Perchlorate Materials Requirements, California . . . . . .6-4
Phone Bluetooth
®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-82
i - 9
PowerDoor Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Electrical System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-119
Lumbar Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Retained Accessory (RAP) . . . . . . . . . . . . . . . . . . . . . . . 3-25
Seat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Pregnancy, Using Safety Belts . . . . . . . . . . . . . . . . . . . . . 2-34
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15 Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Radio Frequency Identification (RFID) . . . . . . . . . . . . 8-17
Program Courtesy Transportation . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Programmable Automatic Door Unlock . . . . . . . . . . . . 3-11
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . .6-4
R
Racing or Other Competitive Driving . . . . . . . . . . . . . . . 5-17
Radio Frequency Identification (RFID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Radio(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-62
Radios Reception . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-94
Setting the Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-61
Theft-Deterrent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-92
Reading Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 Rear Compartment Storage Panel/Cover . . . . . . . . . . 3-48
Rear Door Security Locks . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Rear Side Cargo Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Rear Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48
Rear Vision Camera (RVC) . . . . . . . . . . . . . . . . . . . . . . . . 3-44
Rear Window Washer/Wiper . . . . . . . . . . . . . . . . . . . . . . . . .4-7
Rearview Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-41
Automatic Dimming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-41
Reclining Seatbacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7
Recommended Fluids and Lubricants . . . . . . . . . . . . . 7-10
Reconfigurable Performance Display (RPD) . . . . . . . 4-41
Recreational Vehicle Towing . . . . . . . . . . . . . . . . . . . . . . . 5-30
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . .8-6
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . .3-4
Remote Vehicle Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
Removing the Flat Tire and Installing the Spare Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-92, 6-96
Removing the Spare Tire and Tools . . . . . . . . . . . . . . . . 6-89
Replacement Bulbs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-53
Replacement Parts Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
Reporting Safety Defects Canadian Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
U.S. Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13
i - 10