2010 CHEVROLET EQUINOX ESP

Vehicle Care 9-59
WARNING (Continued)
chains could cause you to lose
control of the vehicle and you or
others may be injured in a crash.
Use another type of traction
device only if its manufacturer
recommends it for use on the
vehicle and tire size combination
and road conditions. Follow that
manufacturer's instructions. To
help avoid damage to the vehicle,
drive slowly, readjust or remove
the device if it is contacting the
vehicle, and do not spin the
vehicle's wheels. If you do find
traction devices that will fit, install
them on the front tires.
If a Tire Goes Flat
It is unusual for a tire to blowout
while you are driving, especially if
you maintain your vehicle's tires
properly. If air goes out of a tire, it is
much more likely to leak out slowly.
But if you should ever have a
blowout, here are a few tips about
what to expect and what to do:
If a front tire fails, the flat tire
creates a drag that pulls the vehicle
toward that side. Take your foot off
the accelerator pedal and grip the
steering wheel firmly. Steer to
maintain lane position, and then
gently brake to a stop well out of the
traffic lane.
A rear blowout, particularly on a
curve, acts much like a skid and
may require the same correction
you would use in a skid. In any rear
blowout remove your foot from the
accelerator pedal. Get the vehicle
under control by steering the way
you want the vehicle to go. It maybe very bumpy and noisy, but you
can still steer. Gently brake to a
stop, well off the road if possible.
{WARNING
Lifting a vehicle and getting under
it to do maintenance or repairs is
dangerous without the
appropriate safety equipment and
training. If a jack is provided with
the vehicle, it is designed only for
changing a flat tire. If it is used for
anything else, you or others could
be badly injured or killed if the
vehicle slips off the jack. If a jack
is provided with the vehicle, only
use it for changing a flat tire.

Service and Maintenance 10-1
Service and
Maintenance
General Information
General Information . . . . . . . . . . 10-1
Scheduled Maintenance
Scheduled Maintenance . . . . . 10-2
Recommended Fluids,
Lubricants, and Parts
Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . 10-7
Maintenance Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . 10-9
Maintenance Records
Maintenance Records . . . . . . 10-10
General Information
Notice: Maintenance intervals,
checks, inspections,
recommended fluids, and
lubricants are necessary to keep
this vehicle in good working
condition. Damage caused by
failure to follow scheduled
maintenance might not be
covered by the vehicle warranty.
As the vehicle owner, you are
responsible for the scheduled
maintenance in this section. We
recommend having your dealer
perform these services. Proper
vehicle maintenance helps to keep
the vehicle in good working
condition, improves fuel economy,
and reduces vehicle emissions for
better air quality. Because of all the different ways
people use vehicles, maintenance
needs vary. The vehicle might need
more frequent checks and services.
Please read the information under
Scheduled Maintenance. To keep
the vehicle in good condition, see
your dealer.
The maintenance schedule is for
vehicles that:
.Carry passengers and cargo
within recommended limits on
the Tire and Loading Information
label. See
Vehicle Load Limits
on page 8‑24.
.Are driven on reasonable road
surfaces within legal driving
limits.

Customer Information 12-1
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . 12-1
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . 12-3
Customer Assistance for Text Telephone (TTY) Users . . . . . 12-4
Online Owner Center . . . . . . . . 12-4
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 12-5
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 12-6
Scheduling Service Appointments . . . . . . . . . . . . . . 12-8
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 12-8
Collision Damage Repair . . . 12-10
Service Publications Ordering Information . . . . . . 12-12
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 12-13
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 12-14
Reporting Safety Defects to General Motors . . . . . . . . . . . 12-14
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 12-14
Event Data Recorders . . . . . . 12-15
OnStar
®. . . . . . . . . . . . . . . . . . . . 12-16
Navigation System . . . . . . . . . 12-16
Radio Frequency Identification (RFID) . . . . . . . 12-16
Radio Frequency Statement . . . . . . . . . . . . . . . . . 12-16
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of the dealership or the general
manager.

Customer Information 12-7
.Flat Tire Change:Service is
provided to change a flat tire
with the spare tire. The spare
tire, if equipped, must be in good
condition and properly inflated.
It is the owner's responsibility for
the repair or replacement of the
tire if it is not covered by the
warranty.
.Battery Jump Start: Service is
provided to jump start a dead
battery.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to Canadian
Purchased Vehicles
.Fuel delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
limit of six requests per year.
Additional travel information is
also available. Allow three
weeks for delivery.
.Trip Interruption Benefits and
Assistance: Must be over
250 kilometres from where
your trip was started to
qualify. General Motors of Canada Limited requires
pre-authorization, original
detailed receipts, and a copy of
the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help you make arrangements
and explain how to receive
payment.
.Alternative Service:
If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give you
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.

Customer Information 12-9
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight
warranty repairs, and public
transportation is used instead of the
dealer's shuttle service, the expense
must be supported by original
receipts and can only be up to the
maximum amount allowed by GM
for shuttle service. In addition, for
U.S. customers, should you arrange
transportation through a friend or
relative, limited reimbursement for
reasonable fuel expenses may be
available. Claim amounts should
reflect actual costs and be
supported by original receipts. See
your dealer for information regarding
the allowance amounts for
reimbursement of fuel or other
transportation costs.Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is
kept for an overnight warranty
repair. Rental reimbursement will be
limited and must be supported by
original receipts. This requires that
you sign and complete a rental
agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
You are responsible for fuel usage
charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact
your dealer for specific information
about availability. All Courtesy
Transportation arrangements will be
administered by appropriate dealer
personnel.
General Motors reserves the right to
unilaterally modify, change or
discontinue Courtesy Transportation
at any time and to resolve all
questions of claim eligibility
pursuant to the terms and
conditions described herein at its
sole discretion.

Customer Information 12-15
Event Data Recorders
This vehicle has an Event Data
Recorder (EDR). The main purpose
of an EDR is to record, in certain
crash or near crash-like situations,
such as an airbag deployment or
hitting a road obstacle, data that will
assist in understanding how a
vehicle's systems performed. The
EDR is designed to record data
related to vehicle dynamics and
safety systems for a short period of
time, typically 30 seconds or less.
The EDR in this vehicle is designed
to record such data as:
.How various systems in your
vehicle were operating
.Whether or not the driver and
passenger safety belts were
buckled/fastened
.How far, if at all, the driver was
pressing the accelerator and/or
brake pedal
.How fast the vehicle was
travelingThis data can help provide a better
understanding of the circumstances
in which crashes and injuries occur.
Important:
EDR data is recorded
by your vehicle only if a non-trivial
crash situation occurs; no data is
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) is recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR. GM will not access this data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request of police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.

INDEX i-5
Fuel (cont.)Gasoline Specifications . . . . . . . 8-54
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Low Fuel Warning Light . . . . . . . 4-22
Recommended . . . . . . . . . . . . . . . 8-54
Requirements, California . . . . . 8-54
System Messages . . . . . . . . . . . . 4-30
Fuel Economy Mode . . . . . . . . . . . 8-37
Fuses . . . . . . . . . . . . . . . . . . . . . . . . . 9-34 Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 9-34
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 9-37
G
GasolineSpecifications . . . . . . . . . . . . . . . . . 8-54
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 4-14
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Odometer . . . . . . . . . . . . . . . . . . . . . 4-13
Speedometer . . . . . . . . . . . . . . . . . 4-13
Tachometer . . . . . . . . . . . . . . . . . . . 4-13
Warning Lights and Indicators . . . . . . . . . . . . . . . . . . . 4-11 General Information
Service and Maintenance . . . . . 10-1
Towing . . . . . . . . . . . . . . . . . . . . . . . . 8-57
Vehicle Care . . . . . . . . . . . . . . . . . . . 9-3
Glove Box . . . . . . . . . . . . . . . . . . . . . . 3-1
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . 12-5
H
Hazard Warning Flashers . . . . . . . 5-2
Head Restraints . . . . . . . . . . . . . . . . 2-2
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 9-27
Bulb Replacement . . . . . . . . . . . . 9-30
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . 5-2
Flash-to-Pass . . . . . . . . . . . . . . . . . . 5-2
Headlamps, Front Turn Signal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . . . 9-30
High-Beam On Light . . . . . . . . . . 4-23
High/Low Beam Changer . . . . . . 5-1
Lamps On Reminder . . . . . . . . . 4-23
Heated Front Seats . . . . . . . . . . . . . 2-7
Heated Mirrors . . . . . . . . . . . . . . . . . 1-14 Heater
Engine Coolant . . . . . . . . . . . . . . . 8-31
High-Beam On Light . . . . . . . . . . . 4-23
Highway Hypnosis . . . . . . . . . . . . . 8-20
Hill and Mountain Roads . . . . . . . 8-20
Hill Start Assist (HSA) . . . . . . . . . 8-41
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
How to Wear Safety Belts Properly . . . . . . . . . . . . . . . . . . . . . . 2-12
I
Ignition Positions . . . . . . . . . . . . . . 8-28
Ignition Transmission LockCheck . . . . . . . . . . . . . . . . . . . . . . . . 9-25
Immobilizer . . . . . . . . . . . . . . . . . . . . 1-13
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . 2-39
Instrument Cluster . . . . . . . . . . . . . 4-12
Instrument Panel Storage Area . . . . . . . . . . . . . . . . . . 3-1
Instrument Panel Overview . . . . . 4-4
Introduction . . . . . . . . . . . . . . . . . . .iii, 6-1