2010 CHEVROLET CAMARO SS Owners Manual

Customer
Information
Customer InformationCustomer Satisfaction
Procedure.........................12-1
Customer Assistance
Offices..............................12-3
Customer Assistance for
Text Telephone (TTY)
Users...............................12-4
Online Owner Center...........12-4
GM Mobility Reimbursement
Program...........................12-5
Roadside Assistance
Program...........................12-6
Scheduling Service
Appointments....................12-8
Courtesy Transportation
Program...........................12-8
Collision Damage Repair......12-9
Service Publications
Ordering Information.........12-12
Reporting Safety DefectsReporting Safety Defects
to the United States
Government.....................12-13
Reporting Safety Defects
to the Canadian
Government.....................12-13
Reporting Safety Defects
to General Motors............12-13
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy.....................12-14
Event Data Recorders........12-14
OnStar
®............................12-15
Radio Frequency
Identification (RFID)..........12-15
Radio Frequency
Statement (US, Can)........12-15
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer’s sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has
not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE:Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the owner
of the dealership or the general
manager.
Customer Information 12-1

STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot
be resolved by the dealership
without further help, in the U.S., call
the Chevrolet Customer Assistance
Center at 1-800-222-1020. In
Canada, call General Motors of
Canada Customer Communication
Centre at 1-800-263-3777
(English), or 1-800-263-7854
(French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available
to give the Customer Assistance
Representative:
•Vehicle Identification Number
(VIN). This is available from
the vehicle registration or title, or
the plate at the top left of the
instrument panel and visible
through the windshield.
•Dealership name and location.
•Vehicle delivery date and present
mileage.When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer’s
facility. That is why we suggest
following Step One first.
STEP THREE — U.S. Owners:
Both General Motors and your
dealer are committed to making sure
you are completely satisfied with
your new vehicle. However, if
you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce your rights.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New
Vehicle Limited Warranty. Although
you may be required to resort to
this informal dispute resolution
program prior to filing a court action,
use of the program is free ofcharge and your case will generally
be heard within 40 days. If you
do not agree with the decision given
in your case, you may reject it
and proceed with any other venue
for relief available to you.
You may contact the BBB Auto
Line Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves the
right to change eligibility limitations
and/or discontinue its participation
in this program.
12-2 Customer Information

STEP THREE — Canadian
Owners:In the event that you do
not feel your concerns have
been addressed after following the
procedure outlined in Steps 1
and 2, General Motors of Canada
Limited wants you to be aware of its
participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third
party arbiter, and may include an
informal hearing before the arbiter.
The program is designed so
that the entire dispute settlement
process, from the time you file your
complaint to the final decision,
should be completed in about
70 days. We believe our impartial
program offers advantages over
courts in most jurisdictions because
it is informal, quick, and free of
charge.For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or
call the General Motors Customer
Communication Centre,
1-800-263-3777 (English),
1-800-263-7854 (French), or
write to:
The Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States — Customer
Assistance
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-CHEV-USA (243-8872)
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
Customer Information 12-3

Canada — Customer
Assistance
General Motors of Canada Limited
Customer Communication Centre,
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas — Customer
Assistance
Please contact the local General
Motors Business Unit.
Mexico, Central America
and Caribbean Islands/
Countries (Except Puerto
Rico and U.S. Virgin
Islands) — Customer
Assistance
General Motors de Mexico,
S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user
in the U.S. can communicate
with Chevrolet by dialing:
1-800-833-CHEV (2438). (TTY users
in Canada can dial 1-800-263-3830.)
Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/
chevrolet
Information and services customized
for your specific vehicle — all in
one convenient place.
•Digital owner manual, warranty
information, and more
•Online service and maintenance
records
12-4 Customer Information

•Find Chevrolet dealers for
service nationwide
•Exclusive privileges and offers
•Recall notices for your specific
vehicle
•OnStar®and GM Cardmember
Services Earnings summaries
Other Helpful Links:
Chevrolet−www.chevrolet.com
Chevrolet Merchandise —
www.chevymall.com
Help Center —
www.chevrolet.com/helpcenter
•FAQ
•Contact Us
My GM Canada (Canada) —
www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease.Here are a few of the valuable tools
and services you will have access to:
•My Showroom: Find and save
information on vehicles and
current offers in your area.
•My Dealers/Retailers: Save
details such as address and
phone number for each of your
preferred GM dealers/retailers.
•My Driveway: Access quick links
to parts and service estimates,
check trade-in values, or schedule
a service appointment by adding
the vehicles you own to your
driveway profile.
•My Preferences: Manage your
profile and use tools and forms
with greater ease.
To sign up, visit the My GM Canada
section within www.gm.ca.
GM Mobility
Reimbursement Program
This program, available to qualified
applicants, can reimburse you
up to $1,000 of the cost of eligible
aftermarket adaptive equipment
required for your vehicle,
such as hand controls or a
wheelchair/scooter lift.
The offer is available for a very
limited period of time from the
date of vehicle purchase/lease.
For more details, or to determine
your vehicle’s eligibility, visit
gmmobility.com or call the GM
Mobility Assistance Center at
1-800-323-9935. Text telephone
(TTY) users, call 1-800-833-9935.
Customer Information 12-5

General Motors of Canada also
has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S. purchased vehicles,
call1-800-CHEV-USA
(1-800-243-8872); (Text telephone
(TTY): 1-888-889-2438).
For Canadian purchased vehicles,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information ready:
•Your name, home address, and
home telephone number
•Telephone number of your
location
•Location of the vehicle
•Model, year, color, and license
plate number of the vehicle
•Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
•Description of the problem
Coverage
Services are provided up to 5 years/
100,000 miles (160 000 km),
whichever comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is
not covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Chevrolet and General Motors
of Canada Limited reserve the right
to make any changes or discontinue
the Roadside Assistance program
at any time without notification.
Chevrolet and General Motors of
Canada Limited reserve the right to
limit services or payment to anowner or driver if they decide the
claims are made too often, or
the same type of claim is made
many times.
Services Provided
•
Emergency Fuel Delivery:
Delivery of enough fuel for
the vehicle to get to the nearest
service station.
•Lock-Out Service:Service is
provided to unlock the vehicle
if you are locked out. A remote
unlock may be available if
you have OnStar
®. For security
reasons, the driver must
present identification before this
service is given.
•Emergency Tow From a Public
Road or Highway:Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also
given when the vehicle is stuck
in the sand, mud, or snow.
12-6 Customer Information

•Flat Tire Change:Service is
provided to change a flat tire
with the spare tire. The spare tire,
if equipped, must be in good
condition and properly inflated.
It is the owner’s responsibility for
the repair or replacement of
the tire if it is not covered by the
warranty.
•Battery Jump Start:Service is
provided to jump start a dead
battery.
Services Not Included in
Roadside Assistance
•
Impound towing caused by
violation of any laws.
•Legal fines.
•Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
•Towing or services for vehicles
driven on a non-public road or
highway.
Services Specic to Canadian
Purchased Vehicles
•
Fuel delivery:Reimbursement is
approximately $5 Canadian.
Diesel fuel delivery may
be restricted. Propane and other
fuels are not provided through
this service.
•Lock-Out Service:Vehicle
registration is required.
•Trip Routing Service:Detailed
maps of North America are
provided when requested either
with the most direct route or
the most scenic route. There is a
limit of six requests per year.
Additional travel information
is also available. Allow
three weeks for delivery.
•Trip Interruption Benets
and Assistance:Must be
over 250 kilometres from
where your trip was started to
qualify. General Motors of
Canada Limited requires
pre-authorization, originaldetailed receipts, and a copy
of the repair orders. Once
authorization has been received,
the Roadside Assistance
advisor will help you make
arrangements and explain how to
receive payment.
•Alternative Service:If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
you permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs
not covered by the warranty are
the owner responsibility.
Customer Information 12-7

Scheduling Service
Appointments
When your vehicle requires warranty
service, contact your dealer/retailer
and request an appointment. By
scheduling a service appointment
and advising your service consultant
of your transportation needs, your
dealer/retailer can help minimize
your inconvenience.
If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety-related. If it is, please
call your dealership/retailer, let them
know this, and ask for instructions.
If the dealer/retailer requests
you to bring the vehicle for service,
you are urged to do so as early
in the work day as possible to allow
for the same day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer
support program for vehicles with
the Bumper to Bumper (Base
Warranty Coverage period in
Canada) and extended powertrain,
and hybrid specific warranty in
both the U.S. and Canada.
Several courtesy transportation
options are available to assist
in reducing your inconvenience
when warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled “Warranty and Owner
Assistance Information” furnished
with each new vehicle provides
detailed warranty coverage
information.
Transportation Options
Warranty service can generally
be completed while you wait.
However, if you are unable to
wait, GM helps to minimize your
inconvenience by providing several
transportation options. Depending
on the circumstances, your
dealer can offer you one of the
following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
you with shuttle service to get you
to your destination with minimal
interruption of your daily schedule.
This includes one-way or round
trip shuttle service within reasonable
time and distance parameters of
the dealer’s area.
12-8 Customer Information