2010 CADILLAC ESCALADE Owners Manual

Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands)—Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.Customer Assistance CenterPaseo de la Reforma # 2740Col. Lomas de BezaresC.P. 11910, Mexico, D.F.
01-800-508-0000Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement
Program
This program, available to qualified applicants, canreimburse you up to $1,000 of the cost of eligibleaftermarket adaptive equipment required foryour vehicle, such as hand controls or awheelchair/scooter lift.
The offer is available for a very limited period of timefrom the date of vehicle purchase/lease. For moredetails, or to determine your vehicle's eligibility, visitgmmobility.com or call the GM Mobility AssistanceCenter at 1-800-323-9935. Text telephone (TTY) users,call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.Call 1-800-GM-DRIVE (463-7483) for details. TTY userscall 1-800-263-3830.
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Roadside Service
In the United States or Canada, call1-800-882-1112.
Text Telephone (TTY), U.S. only, call1-888-889-2438.
Service is available 24 hours a day, 365 days a year.
Calling for Assistance
When calling Roadside Assistance, have the followinginformation ready:
.Your name, home address, and home telephonenumber
.Telephone number of your location
.Location of the vehicle
.Model, year, color, and license plate numberof the vehicle
.Odometer reading, Vehicle IdentificationNumber (VIN), and delivery date of the vehicle
.Description of the problem
Coverage
Services are provided up to 5 years/100,000 miles(160 000 km), whichever comes first.
In the U.S., anyone driving the vehicle is covered. InCanada, a person driving the vehicle without permissionfrom the owner is not covered.
Roadside Assistance is not a part of the New VehicleLimited Warranty. Cadillac and General Motors ofCanada Limited reserve the right to make any changesor discontinue the Roadside Assistance program at anytime without notification.
Cadillac and General Motors of Canada Limited reservethe right to limit services or payment to an owner ordriver if they decide the claims are made too often,or the same type of claim is made many times.
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Cadillac Owner Privileges™
.Emergency Fuel Delivery:Delivery of enoughfuel for the vehicle to get to the nearest servicestation.
.Lock!Out Service:Service is provided to unlockthe vehicle if you are locked out. A remote unlockmay be available if you have OnStar®. For securityreasons, the driver must present identificationbefore this service is given.
.Emergency Tow From a Public Road orHighway:Tow to the nearest Cadillac dealer forwarranty service, or if the vehicle was in a crashand cannot be driven. Assistance is also givenwhen the vehicle is stuck in the sand, mud,or snow.
.Flat Tire Change:Service is provided to change aflat tire with spare tire. The spare tire, if equipped,must be in good condition and properly inflated.It is your responsibility for the repair orreplacement of the tire if it is not covered bythe warranty.
.Battery Jump Start:Service is provided to jumpstart a dead battery.
.Trip Routing Service:Detailed maps ofNorth America are provided when requestedeither with the most direct route or the mostscenic route. Additional travel information is alsoavailable. Allow three weeks for delivery.
.Trip Interruption Benefits and Assistance:Ifyour trip is interrupted due to a warranty failure,incidental expenses may be reimbursed during the5 year/100,000 miles (160 000 km) Powertrainwarranty period. Items considered are hotel,meals, and rental car.
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Cadillac Technician Roadside Service
(U.S. only)
Cadillac's exceptional Roadside Service is morethan an auto club or towing service. It provides everyCadillac owner in the United States with the advantageof contacting a Cadillac advisor and, where available, aCadillac trained dealer technician who can provideon-site service.
A dealer technician will travel to your location withina 30 mile radius of a participating Cadillac dealership.If beyond this radius, we will arrange to have yourcar towed to the nearest Cadillac dealership. Eachtechnician travels with a specially equipped servicevehicle complete with the necessary Cadillac parts andtools required to handle most roadside repairs.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of any laws.
.Legal fines.
.Mounting, dismounting or changing of snow tires,chains, or other traction devices.
.Towing or services for vehicles driven on anon-public road or highway.
Services Specific to Canadian
Purchased Vehicles
.Fuel delivery:Reimbursement is approximately$5 Canadian. Diesel fuel delivery may berestricted. Propane and other fuels are notprovided through this service.
.Lock-Out Service:Vehicle registrationis required.
.Trip Routing Service:Limit of six requestsper year.
.Trip Interruption Benefits and Assistance:Pre-authorization, original detailed receipts, and acopy of the repair orders are required. Onceauthorization has been received, the RoadsideAssistance advisor will help you makearrangements and explain how to receive payment.
.Alternative Service:If assistance cannot beprovided right away, the Roadside Assistanceadvisor may give you permission to get localemergency road service. You will receive payment,up to $100, after sending the original receipt toRoadside Assistance. Mechanical failures may becovered, however any cost for parts and laborfor repairs not covered by the warranty are theowner responsibility.
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Scheduling Service Appointments
When your vehicle requires warranty service, contactyour dealer/retailer and request an appointment. Byscheduling a service appointment and advising yourservice consultant of your transportation needs, yourdealer/retailer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the servicedepartment immediately, keep driving it until it can bescheduled for service, unless, of course, the problem issafety-related. If it is, please call your dealership/retailer, let them know this, and ask for instructions.
If the dealer/retailer requests you to bring the vehicle forservice, you are urged to do so as early in the work dayas possible to allow for the same day repair.
Courtesy Transportation Program
To enhance your ownership experience, we and ourparticipating dealers are proud to offer CourtesyTransportation, a customer support program for vehicleswith the Bumper to Bumper (Base Warranty Coverageperiod in Canada) and extended powertrain, and hybridspecific warranties in both the U.S. and Canada.
Several courtesy transportation options are available toassist in reducing your inconvenience when warrantyrepairs are required.
Courtesy Transportation is not a part of the New VehicleLimited Warranty. A separate booklet entitled“Warrantyand Owner Assistance Information”furnished with eachnew vehicle provides detailed warranty coverageinformation.
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Transportation Options
Warranty service can generally be completedwhile you wait. However, if you are unable to wait,GM helps to minimize your inconvenience by providingseveral transportation options. Depending on thecircumstances, your dealer can offer you one ofthe following:
Shuttle Service
Participating dealers can provide shuttle service to getyou to your destination with minimal interruption of yourdaily schedule. This includes one-way or round tripshuttle service to a destination up to 10 miles (16 km)from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires warranty repairs, and publictransportation is used instead of the dealer's shuttleservice, the expense must be supported by originalreceipts and can only be up to the maximum amountallowed by GM for shuttle service. In addition, forU.S. customers, should you arrange transportationthrough a friend or relative, limited reimbursementfor reasonable fuel expenses may be available. Claimamounts should reflect actual costs and be supportedby original receipts. See your dealer for informationregarding the allowance amounts for reimbursement offuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesyrental vehicle or reimburse you for a rental vehicle thatyou obtain if your vehicle is kept for a warranty repair.If you obtain a rental vehicle on your own, please seeyour dealer for the maximum number of days allowedand the allowance per rental day. Rental reimbursementmust be supported by original receipts. This requiresthat you sign and complete a rental agreementand meet state, local, and rental vehicle providerrequirements. Requirements vary and may includeminimum age requirements, insurance coverage, creditcard, etc. You are responsible for fuel usage chargesand may also be responsible for taxes, levies, usagefees, excessive mileage, or rental usage beyond thecompletion of the repair.
It may not be possible to provide a like-vehicle as acourtesy rental.
Additional Program Information
All program options, such as shuttle service, may not beavailable at every dealer. Please contact your dealer forspecific information about availability. All CourtesyTransportation arrangements will be administered byappropriate dealer personnel.
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General Motors reserves the right to unilaterally modify,change, or discontinue Courtesy Transportation at anytime and to resolve all questions of claim eligibilitypursuant to the terms and conditions describedherein at its sole discretion.
Collision Damage Repair
If your vehicle is involved in a collision and it isdamaged, have the damage repaired by a qualifiedtechnician using the proper equipment and qualityreplacement parts. Poorly performed collision repairswill diminish your vehicle's resale value, and safetyperformance can be compromised in subsequentcollisions.
Collision Parts
Genuine GM Collision parts are new parts made withthe same materials and construction methods as theparts with which your vehicle was originally built.Genuine GM Collision parts are your best choice toensure that your vehicle's designed appearance,durability and safety are preserved. The use ofGenuine GM parts can help maintain yourGM New Vehicle Warranty.
Recycled original equipment parts may also be used forrepair. These parts are typically removed from vehiclesthat were total losses in prior crashes. In most cases,the parts being recycled are from undamaged sectionsof the vehicle. A recycled original equipment GM part,may be an acceptable choice to maintain your vehicle'soriginally designed appearance and safety performance,however, the history of these parts is not known. Suchparts are not covered by your GM New Vehicle LimitedWarranty, and any related failures are not covered bythat warranty.
Aftermarket collision parts are also available. These aremade by companies other than GM and may not havebeen tested for your vehicle. As a result, these partsmay fit poorly, exhibit premature durability/corrosionproblems, and may not perform properly in subsequentcollisions. Aftermarket parts are not covered by yourGM New Vehicle Limited Warranty, and any vehiclefailure related to such parts are not covered bythat warranty.
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Repair Facility
GM also recommends that you choose a collision repairfacility that meets your needs before you ever needcollision repairs. Your GM dealer/retailer may have acollision repair center with GM-trained technicians andstate of the art equipment, or be able to recommend acollision repair center that has GM-trained techniciansand comparable equipment.
Insuring Your Vehicle
Protect your investment in your GM vehicle withcomprehensive and collision insurance coverage.There are significant differences in the quality ofcoverage afforded by various insurance policy terms.Many insurance policies provide reduced protection toyour GM vehicle by limiting compensation for damagerepairs by using aftermarket collision parts. Someinsurance companies will not specify aftermarketcollision parts. When purchasing insurance, werecommend that you assure your vehicle will berepaired with GM original equipment collision parts.
If such insurance coverage is not available from yourcurrent insurance carrier, consider switching to anotherinsurance carrier.
If your vehicle is leased, the leasing company mayrequire you to have insurance that assures repairs withGenuine GM Original Equipment Manufacturer (OEM)parts or Genuine Manufacturer replacement parts. Readyour lease carefully, as you may be charged at the endof your lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call emergency services forhelp. Do not leave the scene of a crash until all mattershave been taken care of. Move the vehicle only if itsposition puts you in danger, or you are instructed tomove it by a police officer.
Give only the necessary information to police and otherparties involved in the crash.
For emergency towing seeRoadside Serviceonp a g e 9!8
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