2009 TOYOTA tC mileage

oth Scion and your dealership want
to make your Scion ownership
experience easy and convenient.
If you have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
a quick response:
Step 1
Talk to a dealership manager, such as the
service manager or customer relations
manager. In most cases, you can reach a
satisfactory solution at this step.
Step 2
If you’re not happy with the solution
provided by the dealership, call Scion
Customer Experience at (866) 70-SCION,
or (866) 707-2466. If you are hearing- or
speech-impaired, call (800) 443-4999
(TDD).
To help everything move quickly, please
have the following information at hand
when you call:
› Your Scion’s vehicle identification num-
ber (located on the driver’s side corner
of the dashboard, under the window)
› Current mileage on your vehicle
› Name of your Scion dealership
A Scion customer relations representative
will help you work with the dealership to
find a satisfactory solution.
Step 3
If you’re still not satisfied after pursuing
steps 1 and 2, Scion offers additional
assistance through the Dispute Settlement
Program, a dispute resolution program
administered by the National Center for
Dispute Settlement. The purpose of this
program is to resolve disputes through
arbitration — a process by which two par-
ties authorize an independent third party
to hear and resolve a dispute. The program
is informal and free of charge.
To request that your case be reviewed
through the program, complete the cus-
tomer claim form in the
Owner’s Warranty
Rights Notification
booklet (found in your
glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
IF YOU NEED ASSISTANCE
B
4 Introduction
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If your customer claim form is missing,
call Scion Customer Experience at
(866) 70-SCION, or (866) 707-2466. When
you call, be sure to have your vehicle iden-
tification number, your current mileage
and the names of your selling and servic-
ing dealerships.
California residents: Scion offers you
assistance through an arbitration program
called the California Dispute Settlement
Program (CDSP). A brochure about the
program is found in your glove box.
For additional information, call Scion
Customer Experience at (866) 70-SCION,
or (866) 707-2466. You may also contact
the CDSP directly at (888) 300-6237.
Failure to use the CDSP may affect your
rights and remedies under California’s
“Lemon Laws.”
IF YOU NEED ASSISTANCE
Important: You must use the Dispute
Settlement Program (or, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act. You
may also be required to use the
Dispute Settlement Program or CDSP
before seeking remedies under the
“Lemon Laws” of your state. Please
see the Owner’s Warranty Rights
Notification
booklet for the require-
ments that apply to your state.
This information about the Dispute
Settlement Programs is correct as of the
date of printing. However, the programs
may be changed without notice. For the
most current information about the pro-
grams, call Scion Customer Experience
at (866) 70-SCION, or (866) 707-2466.
5Introduction
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Basic Warranty
This warranty covers repairs and adjust-
ments needed to correct defects in
materials or work manship of any part sup-
plied by Scion, subject to the exceptions
indicated under “What Is Not Covered” on
pages 10–12.
Coverage is for 36 months or 36,000 miles,
whichever occurs first, with the exception
of wheel alignment and wheel balancing,
which are covered for 12 months or 20,000
miles, whichever occurs first.
Powertrain Warranty
This warranty covers repairs needed to
correct defects in materials or work -
manship of any component listed in the
next two columns and supplied by Scion,
subject to the exceptions indicated under
“What Is Not Covered” on pages 10–12.
Coverage is for 60 months or 60,000 miles,
whichever occurs first. Rear-Wheel-Drive System
Axle housing and all internal parts,
propeller shafts, U-joints, axle
shafts,
drive shafts, bearings, supports, seals
and gaskets.
Corrosion Perforation Warranty
This warranty covers repair or replace-
ment of any original body panel that
develops perforation from corrosion
(rust-through), subject to the exceptions
indicated under “What Is Not Covered”
on pages 10–12.
Coverage is for 60 months, regardless of
mileage.
For information on how to protect your
vehicle from corrosion, see the section
entitled “Corrosion Prevention and
Appearance Care” in the
Owner’s Manual.
WHAT IS COVERED AND
HOW LONG
NEW VEHICLE LIMITED WARRANTY
Engine
Cylinder block and head and all internal
parts, timing gears and gaskets, timing
chain/belt and cover, flywheel, valve cov-
ers, oil pan, oil pump, engine mounts,
turbocharger housing and all internal
parts, super charger housing and all inter-
nal parts, engine control computer, water
pump, fuel pump, seals and gaskets.
Transmission and Transaxle
Case and all internal parts, torque con-
verter, clutch cover, transmission mounts,
transfer case and all internal parts, engine
control computer, seals and gaskets.
Front-Wheel-Drive System
Final drive housing and all internal parts,
axle shafts, drive shafts, constant velocity
joints, front hub and bearings, seals and
gaskets.
9Your Warranties in Detail
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Restraint Systems Warranty
This warranty covers repairs needed to
correct defects in materials or work man -
ship of any seatbelt or air bag system
supplied by Scion, subject to the excep-
tions indicated under “What Is Not
Covered” on pages 10–12.
Coverage is for 60 months or 60,000 miles,
whichever occurs first.
For vehicles sold and registered in the
state of Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.
Towing
When your vehicle is inoperable due to fail-
ure of a warranted part, towing service to
the nearest Authorized Servicing Dealer -
ship is covered. This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:
› Fire, accidents or theft
› Abuse or negligence
› Misuse — for example, racing or
overloading
› Improper repairs
› Alteration or tampering, including
installation of non-Scion Authorized
Accessories
› Lack of or improper maintenance,
including use of fluids other than those
specified in the
Owner’s Manual
›Installation of non-Scion Authorized
Parts
› Airborne chemicals, tree sap, road
debris (including stone chips), rail dust,
salt, hail, floods, wind storms, lightning
and other environmental conditions
› Water contamination
NEW VEHICLE LIMITED WARRANTY
WHAT IS NOT COVERED
10
Your Warranties in Detail
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This warranty also does not cover the
following:
Tires
Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 24.
Normal Wear and Tear
Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued a
“salvage” title or similar title under any
state’s law; or has ever been declared a
“total loss” or equivalent by a financial
institution or insurer, such as by payment
for a claim in lieu of repairs because the
cost of repairs exceeded the cash value of
the vehicle. This exclusion does not apply
to the emission control warranties.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited to
inconvenience; the cost of transportation,
telephone calls and lodging; the loss of
personal or commercial property; and the
loss of pay or revenue.
NEW VEHICLE LIMITED WARRANTY
Maintenance Expense
Normal maintenance services such as:
›Engine tune-ups
›Replacement of fluids and filters
›Lubrication
›Cleaning and polishing
›Replacement of spark plugs and fuses
›Replacement of worn wiper blades,
brake pads/linings and clutch linings
Vehicles With Altered Odometer
Failure of a vehicle on which the odometer
has been altered so that actual vehicle
mileage cannot be readily determined.
11Your Warranties in Detail
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You are responsible for ensuring that your
Scion is operated and maintained accord-
ing to the instructions in the
Owner’s
Manual
and the Scheduled Maintenance
Guide
.
You should keep detailed records of vehicle
maintenance, since under some circum-
stances they may be required for warranty
coverage. These records should include
date of service, mileage at time of service
and a description of service performed
and/or parts installed. For your conve-
nience, a maintenance log is included in
the
Scheduled Maintenance Guide. If you
sell your vehicle, you should give your
maintenance records to the new owner.
Scion will not deny a warranty claim solely
because you do not have records to show
that you maintained your vehicle. How ever,
damage or failures caused by improper
maintenance or lack of maintenance are
not covered under warranty. You can be confident you’re getting the
best
possible service for your vehicle when
you take it to an Authorized Servicing
Dealer ship. Plus, an Authorized Servicing
Dealership will always use Scion Author -
ized Parts designed specifically for your
vehicle.
GENERAL INFORMATION WHERE TO
GO FOR
MAINTENANCE
OPERATION AND MAINTENANCE
You may have maintenance performed
on your vehicle by any qualified person
or facility. However, Scion recommends
having maintenance performed by an
Authorized Servicing Dealership.
Technicians at Authorized Servicing
Dealerships are specially trained to main-
tain and repair Scion vehicles. They stay
current on the latest service information
through Scion technical bulletins, service
publications and training courses. Many
are also factory-certified. That means they
have passed rigorous exams through both
Scion and the National Institute for
Automotive Service Excellence.
25Your Responsibilities
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