2009 TOYOTA tC Warranties & Maintenance Guides (in English)

If your name
or addr ess has
changed or y ou
pur chased y our
Scion as a used
v ehicl e, please
c ompl ete and
mail the attached
car d, e ven if y our
warr anty c over-
age has e xpired.
This will enabl e
Scion to c ontact
y ou with impor-
tant pr oduct or
saf ety updates
c onc erning y our
v ehicl e. If the
car d is no l onger
attached, pl ease
call Scion
Cus tomer
Experienc e at
(866) 70-SCION,
or (866) 707-2466.
Check one:■
■Same o wner, name and/or addr ess has changed■
■Ne w o wner, pur chased vehicl e used
■
■Same o wner, additional driv er who should rece iv e pr oduct/saf ety updates
■
■Mr .■
■Mr s.■
■Ms.■
■Mis s■
■Dr .
OWNERINF ORMA TIONCHANGEFORM
EVV
First name M.I. Last name
Company name
Str eet addr ess or P .O. Bo x Apt. o r s u it e n um ber
City State Zip c ode
Primary phone number Alternat e phone number
Vehicl e Identific ation Number (r equired to pr ocess change) Mo.
DayYear
–
–– –– //
Check her
e if
addr ess bel ow
is f or c ompany■
■
This inf ormation is obt ained solely f or the use of Scion, a mar que of Toyot a Mot or Sal es, U.S.A., Inc.
Scion oc casionall y sends special pr omotional offers t o r egis te re d o wner s. Check this bo x if you pr efer
not t o receiv e these off ers.
■
■ Eff
ectiv e dat e of
this inf ormation
E-mail addr ess
tC2009
WWW .SCION.COM
—
00505-09SWB-T C
Print ed in U.S.A. 3/08
O W NER’S
W ARRANTY
INF ORMA TION
YOU’RE CO VERED.
RELAX.
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SCION CUSTOMER LOYALTY WC13
TOYOTA MOTOR SALES USA INC
PO BOX 2991
TORRANCE CA 90509-9809
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Introduction
We’ve Got You Covered2
Transportation Assistance 3
If You Need Assistance 4
Warranty Coverages at a Glance 6
Your Warranties in Detail
General Warranty Provisions 7
New Vehicle Limited Warranty 9
Federal Emission Control Warranty 13
California Emission Control Warranty 19
Tire Limited Warranty 24
Your Responsibilities
Operation and Maintenance 25
Obtaining Warranty Service 27
TABLE OF CONTENTS
1
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elcome to Scion. You’ve joined
a select group of car buyers:
people who want a vehicle that
sets them apart from the crowd. We creat-
ed the car, but you made it your own —
reflecting your life and your own sense
of style.
Of course, quality and reliability are just as
important as a stylish ride. After all, if the
ride doesn’t go, what’s the point? Which
is the point of Scion’s excellent warranty
coverage. We stand behind the quality of
our vehicles. This booklet tells you just
how much. Your satisfaction is really important to us,
so occasionally we may create a special
policy adjustment to pay for certain repairs
that are no longer covered by warranty.
When we do this, we mail details to the
owners we have on record. That’s why it’s
important to send in the card
at the back
of this booklet if you move or if you bought
your Scion from a previous owner. Just
tear out the card and drop it in the mail;
you don’t even have to put a stamp on it.
We want you to be confident that your ride
will keep you on the road — and that Scion
will keep you covered when you need it.
We think you’ll feel pretty good about that
after taking a look at this booklet. Again,
welcome to Scion!
WE’VE GOT YOU COVERED
W
2
This booklet describes the terms of
Scion
warranty coverage as well as
general
owner responsibilities.
Another
booklet found in your glove
box,
the Scheduled Maintenance
Guide
, describes your vehicle’s main-
tenance
requirements. Be sure to look
that
one over pretty carefully, since
proper
maintenance is required to
ensure
that warranty coverage
remains
intact.
All the info in this booklet is the latest
available at the time of publication and,
with the exception of the emission control
warranties, is subject to change without
notice.
Scion is a marque of Toyota Motor Sales,
U.S.A., Inc.
Introduction
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f for some reason your ride doesn’t go,
and your Scion must be kept overnight
for warranty-covered repairs, you are
eligible for transportation assistance from
Scion. The Transportation Assistance
Policy applies if your car must be kept
overnight for any of the following reasons:
›The warranty repairs take more than
one day to complete.
›The warrantable condition requires
extensive diagnosis.
›The parts needed for the warranty
repairs are not readily available and your
car is inoperative or unsafe to drive.
TRANSPORTATION ASSISTANCE
The policy does not apply when the war-
ranty repairs can be completed in one day
but the car must be kept overnight due
to dealer or owner scheduling conflicts.
The Transportation Assistance Policy
applies for the duration of the New Vehicle
Limited Warranty to all 2009 model-year
Scions sold and serviced by Authorized
Servicing Dealerships* in the mainland
United States and Alaska.
If you need more info, please contact your
Authorized Servicing Dealership.
3
I
Introduction
*For the purposes of this policy, an Authorized Servicing Dealership
is a Scion dealership or a Toyota dealership.
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oth Scion and your dealership want
to make your Scion ownership
experience easy and convenient.
If you have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
a quick response:
Step 1
Talk to a dealership manager, such as the
service manager or customer relations
manager. In most cases, you can reach a
satisfactory solution at this step.
Step 2
If you’re not happy with the solution
provided by the dealership, call Scion
Customer Experience at (866) 70-SCION,
or (866) 707-2466. If you are hearing- or
speech-impaired, call (800) 443-4999
(TDD).
To help everything move quickly, please
have the following information at hand
when you call:
› Your Scion’s vehicle identification num-
ber (located on the driver’s side corner
of the dashboard, under the window)
› Current mileage on your vehicle
› Name of your Scion dealership
A Scion customer relations representative
will help you work with the dealership to
find a satisfactory solution.
Step 3
If you’re still not satisfied after pursuing
steps 1 and 2, Scion offers additional
assistance through the Dispute Settlement
Program, a dispute resolution program
administered by the National Center for
Dispute Settlement. The purpose of this
program is to resolve disputes through
arbitration — a process by which two par-
ties authorize an independent third party
to hear and resolve a dispute. The program
is informal and free of charge.
To request that your case be reviewed
through the program, complete the cus-
tomer claim form in the
Owner’s Warranty
Rights Notification
booklet (found in your
glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
IF YOU NEED ASSISTANCE
B
4 Introduction
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If your customer claim form is missing,
call Scion Customer Experience at
(866) 70-SCION, or (866) 707-2466. When
you call, be sure to have your vehicle iden-
tification number, your current mileage
and the names of your selling and servic-
ing dealerships.
California residents: Scion offers you
assistance through an arbitration program
called the California Dispute Settlement
Program (CDSP). A brochure about the
program is found in your glove box.
For additional information, call Scion
Customer Experience at (866) 70-SCION,
or (866) 707-2466. You may also contact
the CDSP directly at (888) 300-6237.
Failure to use the CDSP may affect your
rights and remedies under California’s
“Lemon Laws.”
IF YOU NEED ASSISTANCE
Important: You must use the Dispute
Settlement Program (or, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act. You
may also be required to use the
Dispute Settlement Program or CDSP
before seeking remedies under the
“Lemon Laws” of your state. Please
see the Owner’s Warranty Rights
Notification
booklet for the require-
ments that apply to your state.
This information about the Dispute
Settlement Programs is correct as of the
date of printing. However, the programs
may be changed without notice. For the
most current information about the pro-
grams, call Scion Customer Experience
at (866) 70-SCION, or (866) 707-2466.
5Introduction
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WARRANTY COVERAGES AT A GLANCE
6Introduction
Specific Components
Performance
Short-Term Defect
Long-Term Defect
New Vehicle Limited Warranty
Emission Control Warranty
Basic
Powertrain
Restraint Systems
Corrosion Perforation
Defect 36 months / 36,000 miles
1
36 months / 36,000 miles
60 months / 60,000 miles
60 months / 60,000 miles
60 months / Unlimited miles
36 months / 50,000 miles
1
36 months / 50,000 miles
96 months /
80,000 miles
96 months /
80,000 miles
24 months / 24,000 miles
84 months / 70,000 miles
Federal
California
2
Performance
Specific Components
1 Specific components may have longer coverage under terms of the Powertrain Warranty.
10
20 30405060 7080months
1020 30405060 7080months
2 Also applies to Connecticut, Maine, Massachusetts, New Jersey, Oregon, Pennsylvania, Rhode Island, Vermont and Washington vehicles equipped
with a California Certified Emission Control System. Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty.
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