2009 TOYOTA tC ESP

Introduction
We’ve Got You Covered2
Transportation Assistance 3
If You Need Assistance 4
Warranty Coverages at a Glance 6
Your Warranties in Detail
General Warranty Provisions 7
New Vehicle Limited Warranty 9
Federal Emission Control Warranty 13
California Emission Control Warranty 19
Tire Limited Warranty 24
Your Responsibilities
Operation and Maintenance 25
Obtaining Warranty Service 27
TABLE OF CONTENTS
1
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elcome to Scion. You’ve joined
a select group of car buyers:
people who want a vehicle that
sets them apart from the crowd. We creat-
ed the car, but you made it your own —
reflecting your life and your own sense
of style.
Of course, quality and reliability are just as
important as a stylish ride. After all, if the
ride doesn’t go, what’s the point? Which
is the point of Scion’s excellent warranty
coverage. We stand behind the quality of
our vehicles. This booklet tells you just
how much. Your satisfaction is really important to us,
so occasionally we may create a special
policy adjustment to pay for certain repairs
that are no longer covered by warranty.
When we do this, we mail details to the
owners we have on record. That’s why it’s
important to send in the card
at the back
of this booklet if you move or if you bought
your Scion from a previous owner. Just
tear out the card and drop it in the mail;
you don’t even have to put a stamp on it.
We want you to be confident that your ride
will keep you on the road — and that Scion
will keep you covered when you need it.
We think you’ll feel pretty good about that
after taking a look at this booklet. Again,
welcome to Scion!
WE’VE GOT YOU COVERED
W
2
This booklet describes the terms of
Scion
warranty coverage as well as
general
owner responsibilities.
Another
booklet found in your glove
box,
the Scheduled Maintenance
Guide
, describes your vehicle’s main-
tenance
requirements. Be sure to look
that
one over pretty carefully, since
proper
maintenance is required to
ensure
that warranty coverage
remains
intact.
All the info in this booklet is the latest
available at the time of publication and,
with the exception of the emission control
warranties, is subject to change without
notice.
Scion is a marque of Toyota Motor Sales,
U.S.A., Inc.
Introduction
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oth Scion and your dealership want
to make your Scion ownership
experience easy and convenient.
If you have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
a quick response:
Step 1
Talk to a dealership manager, such as the
service manager or customer relations
manager. In most cases, you can reach a
satisfactory solution at this step.
Step 2
If you’re not happy with the solution
provided by the dealership, call Scion
Customer Experience at (866) 70-SCION,
or (866) 707-2466. If you are hearing- or
speech-impaired, call (800) 443-4999
(TDD).
To help everything move quickly, please
have the following information at hand
when you call:
› Your Scion’s vehicle identification num-
ber (located on the driver’s side corner
of the dashboard, under the window)
› Current mileage on your vehicle
› Name of your Scion dealership
A Scion customer relations representative
will help you work with the dealership to
find a satisfactory solution.
Step 3
If you’re still not satisfied after pursuing
steps 1 and 2, Scion offers additional
assistance through the Dispute Settlement
Program, a dispute resolution program
administered by the National Center for
Dispute Settlement. The purpose of this
program is to resolve disputes through
arbitration — a process by which two par-
ties authorize an independent third party
to hear and resolve a dispute. The program
is informal and free of charge.
To request that your case be reviewed
through the program, complete the cus-
tomer claim form in the
Owner’s Warranty
Rights Notification
booklet (found in your
glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
IF YOU NEED ASSISTANCE
B
4 Introduction
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Exhaust Gas Recirculation (EGR)
System
›EGR gas temperature sensor
› EGR valve
› Associated parts
Ignition System
›Distributor and internal parts
› Ignition coil and ignitor
› Ignition wires
› Spark plugs*
Positive Crankcase Ventilation
(PCV) System
›Oil filler cap
› PCV valve or orifice You are responsible
for performance of
the required maintenance indicated in
the
Owner’s Manualand the Scheduled
Maintenance Guide
. Scion will not deny a
warranty claim solely because you do not
have records to show that you maintained
your vehicle. However, any failure or non-
compliance caused by lack of maintenance
is not covered by this warranty.
When maintenance and repairs are paid
for by you, these services may be per-
formed by you or by any automotive
service provider you choose. Scion will
not deny a warranty claim solely because
you used a service provider other than
an Authorized Servicing Dealership for
maintenance and repairs. However, any
failure or noncompliance caused by im -
proper maintenance or repairs is not
covered by this warranty.
MAINTENANCE
FEDERAL EMISSION CONTROL WARRANTY
Other Parts Used in Systems
Listed
› Data link connector (8/80)
› Hoses, clamps, fittings, tubing and
mounting hardware
› Malfunction indicator light and bulb
(8/80)
› Pulleys, belts and idlers
› Sealing gaskets and devices
› Sensors, solenoids, switches and valves
15Your Warranties in Detail
*Warranted until first required maintenance under terms of the California Emission Control Warranty.
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.
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You are responsible for performance of
the required maintenance indicated in
the
Owner’s Manualand the Scheduled
Maintenance Guide
. Scion recommends
that you retain all receipts covering main-
tenance on your vehicle, but Scion cannot
deny warranty coverage solely for the
lack of receipts or your failure to ensure
the performance of all scheduled mainte-
nance.
You are responsible for presenting your
vehicle to an Authorized Servicing Dealer -
ship as soon as a problem exists. The
warranty repairs should be completed
in a reasonable amount of time, not to
exceed 30 days. You should also be aware that Scion may
deny you warranty coverage if your vehicle
or a part has failed due to abuse, neglect,
improper maintenance or unapproved
modifications.
If you have
any questions regarding your
warranty rights and responsibilities, you
should contact Scion Customer Experience
at (866) 70-SCION, or (866) 707-2466. You
may also contact the California Air
Resources Board, Mobile Source Control
Division, at 9528 Telstar Avenue, P.O. Box
8001, El Monte, CA 91734-8001. These warranty obligations do not apply
to failures or noncompliance caused by:
› The use of replacement parts not certi-
fied in accordance with aftermarket
parts certification regulations.
› The use of replacement parts not equiv-
alent in quality or design to original
equipment parts.
Provisions under the “What Is Not Covered”
section of the New Vehicle Limited
Warranty also apply to this warranty.
CALIFORNIA EMISSION CONTROL WARRANTY
OWNER’S WARRANTY
RESPONSIBILITIES WHAT IS NOT COVERED
20
Your Warranties in Detail
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The parts listed here are covered for seven
years or 70,000 miles from the vehicle’s in-
service date, whichever occurs first.
Air/Fuel Metering System
›Engine control computer (engine control
module)
› Throttle body
Air Induction System
›Intake manifold and intake air surge
tank
Catalyst System
›Catalytic converter (warm-up three-way
catalyst)
› Exhaust center pipe
Evaporative Control System
›Fuel tank To ensure optimum performance and
maintain the quality built into your vehi-
cle’s emission control systems, Scion
recommends the use of Scion Authorized
Parts when servicing or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular brand of
replace ment parts, and you may elect to
use non-Scion Authorized Parts for main-
tenance and repairs. However, use of
replacement parts that are not equiva lent
in quality to Scion Authorized Parts may
impair the effectiveness of the emission
control systems.
If you use replacement parts that have
maintenance or replacement schedules
different from those of Scion Authorized
Parts, you must
follow the maintenance
and replacement schedules for the parts
you are using. In addition, you should
ensure that such parts are warranted by
their manufacturers to be equivalent to
Scion Authorized Parts.
PARTS LIST: LONG-TERM
EMISSION DEFECT WARRANTY REPLACEMENT PARTS
MAINTENANCE
CALIFORNIA EMISSION CONTROL WARRANTY
You are responsible for performance of
the required maintenance indicated in
the
Owner’s Manualand the Scheduled
Maintenance Guide
. Scion will not deny a
warranty claim solely because you do not
have records to show that you maintained
your vehicle. However, any failure or non-
compliance caused by lack of maintenance
is not covered by this warranty.
When maintenance and repairs are paid
for by you, these services may be per-
formed by you or by any automotive
service provider you choose. Scion will
not deny a warranty claim solely because
you used a service provider other than
an Authorized Servicing Dealership for
maintenance and repairs. However, any
failure or noncompliance caused by
improper maintenance or repairs is not
covered by this warranty.
21Your Warranties in Detail
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You are responsible for ensuring that your
Scion is operated and maintained accord-
ing to the instructions in the
Owner’s
Manual
and the Scheduled Maintenance
Guide
.
You should keep detailed records of vehicle
maintenance, since under some circum-
stances they may be required for warranty
coverage. These records should include
date of service, mileage at time of service
and a description of service performed
and/or parts installed. For your conve-
nience, a maintenance log is included in
the
Scheduled Maintenance Guide. If you
sell your vehicle, you should give your
maintenance records to the new owner.
Scion will not deny a warranty claim solely
because you do not have records to show
that you maintained your vehicle. How ever,
damage or failures caused by improper
maintenance or lack of maintenance are
not covered under warranty. You can be confident you’re getting the
best
possible service for your vehicle when
you take it to an Authorized Servicing
Dealer ship. Plus, an Authorized Servicing
Dealership will always use Scion Author -
ized Parts designed specifically for your
vehicle.
GENERAL INFORMATION WHERE TO
GO FOR
MAINTENANCE
OPERATION AND MAINTENANCE
You may have maintenance performed
on your vehicle by any qualified person
or facility. However, Scion recommends
having maintenance performed by an
Authorized Servicing Dealership.
Technicians at Authorized Servicing
Dealerships are specially trained to main-
tain and repair Scion vehicles. They stay
current on the latest service information
through Scion technical bulletins, service
publications and training courses. Many
are also factory-certified. That means they
have passed rigorous exams through both
Scion and the National Institute for
Automotive Service Excellence.
25Your Responsibilities
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Warranty coverage is not dependent upon
the use of any particular brand of replace-
ment parts. However, Scion recommends
using only Scion Authorized Parts when
you need to replace a part on your vehicle.
Like all Scion products, Scion Authorized
Parts are built to the highest standards of
quality, durability and perform ance. They
are also designed to fit your vehicle’s exact
specifications.
Your Authorized Servicing Dealership
maintains an extensive inventory of Scion
Authorized Parts to meet your vehicle
service needs. And because it is linked
electronically to Scion’s Parts Distribution
Centers, the dealership has quick access
to any parts it may not have in stock. Scion Authorized Parts are covered by
their own warranty (see your dealer for
details) or the remainder of any applicable
New Vehicle Limited Warranty, whichever
is longer.
Non–Scion Authorized Parts, or
any damage or failures resulting from
their use, are not covered by any Scion
warranty.
OPERATION AND MAINTENANCE
REPLACEMENT PARTS
26Your Responsibilities
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