2009 SATURN VUE Owners Manual

Choose a reputable collision
repair facility for your vehicle.
Whether you select a dealer/
retailer or a private collision repair
facility to x the damage, make
sure you are comfortable with
them. Remember, you will have to
feel comfortable with their work for
a long time.
Once you have an estimate, read
it carefully and make sure you
understand what work will be
performed on your vehicle. If you
have a question, ask for an
explanation. Reputable shops
welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an active
role in its repair. If you have a
pre-determined repair facility
of choice, take your vehicle there, or
have it towed there. Specify to the
facility that any required
replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered
by your GM vehicle warranty.Insurance pays the bill for the
repair, but you must live with the
repair. Depending on your
policy limits, your insurance
company may initially value the
repair using aftermarket parts.
Discuss this with your repair
professional, and insist on Genuine
GM parts. Remember if your
vehicle is leased you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party’s insurance
company is paying for the repairs,
you are not obligated to accept
a repair valuation based on
that insurance company’s collision
policy repair limits, as you have
no contractual limits with that
company. In such cases, you can
have control of the repair and
parts choices as long as cost stays
within reasonable limits.
Customer Assistance Information 7-13
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Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could
cause a crash or could cause
injury or death, you should
immediately inform the National
Highway Traffic Safety
Administration (NHTSA) in
addition to notifying General
Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it nds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer/retailer, or
General Motors.To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
safercar.gov; or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington D.C., 20590
You can also obtain other
information about motor vehicle
safety from safercar.gov.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that your vehicle has
a safety defect, notify Transport
Canada immediately, in addition to
notifying General Motors of
Canada Limited. Call them at
1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
Reporting Safety Defects
to Saturn
In addition to notifying NHTSA
(or Transport Canada) in a situation
like this, please notify Saturn.
Call 1-800-553-6000, or write:
Saturn Corporation
100 Saturn Parkway
Mail Drop 371-999-S24
Spring Hill, TN 37174-1500
In Canada, call 1-800-263-1999, or
write:
Saturn Customer Communication
Centre
General Motors of Canada Limited
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
7-14 Customer Assistance Information
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Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on engines,
transmission, axle suspension,
brakes, electrical, steering, body, etc.
Service Bulletins
Service Bulletins give additional
technical service information needed
to knowledgeably service General
Motors cars and trucks. Each
bulletin contains instructions to
assist in the diagnosis and service
of your vehicle.
Owner Information
Owner publications are written
specically for owners and intended
to provide basic operational
information about the vehicle. The
owner manual includes the
Maintenance Schedule for all
models.In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Booklet.
RETAIL SELL PRICE:
$35.00 (U.S.) plus processing fee
Without Portfolio: Owner
Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus processing fee
Current and Past Model Order
Forms
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
To request an order form, specify
year and model name of the vehicle.ORDER TOLL FREE:
1-800-551-4123 Monday-Friday
8:00 AM - 6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit
Helm, Inc. on the World Wide
Web at: helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
Note to Canadian Customers: All
listed prices are quoted in U.S.
funds. Canadian residents are to
make checks payable in U.S. funds.
Customer Assistance Information 7-15
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Vehicle Data
Recording and
Privacy
Your Saturn vehicle has a number
of sophisticated computers that
record information about the
vehicle’s performance and how it is
driven. For example, your vehicle
uses computer modules to monitor
and control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may
store data to help your
dealer/retailer technician service
your vehicle. Some modules
may also store data about how you
operate the vehicle, such as rate
of fuel consumption or average
speed. These modules may
also retain the owner’s personal
preferences, such as radio pre-sets,
seat positions, and temperature
settings.
Event Data Recorders
This vehicle has an Event
Data Recorder (EDR). The main
purpose of an EDR is to record, in
certain crash or near crash-like
situations, such as an airbag
deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less.
The EDR in this vehicle is designed
to record such data as:
How various systems in your
vehicle were operating
Whether or not the driver and
passenger safety belts were
buckled/fastened
How far, if at all, the driver was
pressing the accelerator and/or
brake pedal
How fast the vehicle was
travelingThis data can help provide a better
understanding of the circumstances
in which crashes and injuries
occur.
Important:EDR data is recorded
by your vehicle only if a non-trivial
crash situation occurs; no data
is recorded by the EDR under
normal driving conditions and no
personal data (e.g., name, gender,
age, and crash location) is
recorded. However, other parties,
such as law enforcement, could
combine the EDR data with the type
of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required,
and access to the vehicle or the
EDR is needed. In addition to
the vehicle manufacturer, other
parties, such as law enforcement,
that have the special equipment, can
read the information if they have
access to the vehicle or the EDR.
7-16 Customer Assistance Information
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Saturn will not access this data or
share it with others except: with
the consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request of police or
similar government office; as part of
Saturn’s defense of litigation
through the discovery process; or,
as required by law. Data that Saturn
collects or receives may also be
used for Saturn research needs or
may be made available to others
for research purposes, where
a need is shown and the data is not
tied to a specic vehicle or vehicle
owner.OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar Terms and
Conditions for information on data
collection and use. See alsoOnStar
®
System on page 2-33in this manual
for more information.
Navigation System
If your vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and for
deletion instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some
vehicles for functions such as
tire pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
Saturn vehicles does not use
or record personal information or
link with any other Saturn system
containing personal information.
Customer Assistance Information 7-17
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✍NOTES
7-18 Customer Assistance Information
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A
About Driving Your Vehicle......... ii
Accessories and
Modications...................... 5-3
Accessory Power.................2-17
Accessory Power Outlets......3-16
Adding Equipment to Your
Airbag-Equipped Vehicle....1-57
Additional Required Services,
Scheduled Maintenance....... 6-6
Additives, Fuel...................... 5-6
Add-On Electrical
Equipment.......................5-79
Adjustment
Chime Level....................3-93
Air Cleaner/Filter, Engine.......5-17
Air Conditioning...................3-17
Air Filter, Passenger
Compartment...................3-24
Airbag
Readiness Light................3-29
Airbag System.....................1-42
Adding Equipment to
Your Airbag-Equipped
Vehicle........................1-57
How Does an Airbag
Restrain?.....................1-49Airbag System (cont.)
Passenger Sensing
System........................1-51
Servicing Your
Airbag-Equipped
Vehicle........................1-56
What Makes an Airbag
Inate?........................1-49
What Will You See After
an Airbag Inates?........1-50
When Should an Airbag
Inate?........................1-47
Where Are the Airbags?.....1-45
Airbags
Passenger Status
Indicator.......................3-30
All-Wheel Drive....................5-35
All-Wheel Drive Disabled
Light...............................3-40
All-Wheel-Drive (AWD)
System............................. 4-9
Antenna
Fixed Mast......................3-93
Antenna, XM™ Satellite
Radio Antenna System......3-93
Antilock Brake
System (ABS).................... 4-6
Warning Light...................3-32Appearance Care
Aluminum Wheels.............5-77
Care of Safety Belts..........5-74
Chemical Paint Spotting.....5-78
Cleaning Exterior Lamps/
Lenses........................5-75
Fabric/Carpet...................5-73
Finish Care......................5-76
Finish Damage.................5-78
Instrument Panel, Vinyl,
and Other Plastic
Surfaces......................5-74
Interior Cleaning...............5-72
Leather...........................5-74
Sheet Metal Damage........5-78
Tires...............................5-77
Underbody Maintenance....5-78
Washing Your Vehicle........5-75
Weatherstrips...................5-75
Windshield and Wiper
Blades.........................5-76
Assistance Program,
Roadside.......................... 7-6
Audio System......................3-64
Audio Steering Wheel
Controls.......................3-92
Navigation/Radio System,
see Navigation Manual . . . 3-81
INDEX i-1
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Audio System (cont.)
Setting the Clock..............3-65
XM™ Satellite Radio
Antenna System............3-93
Audio System(s)..................3-67
Audio Systems
Radio Reception...............3-92
Theft-Deterrent Feature......3-91
Automatic Climate Control
System...........................3-20
Automatic Door Lock.............. 2-8
Automatic Door Unlock........... 2-8
Automatic Headlamp
System...........................3-13
Automatic Transmission
Fluid...............................5-18
Operation................2-19, 2-22
B
Battery...............................5-30
Electric Power
Management.................3-15
Run-Down Protection.........3-16
Belt Routing, Engine.............6-16
Bluetooth
®..........................3-81
Brake
Emergencies...................... 4-6
Brake Fluid.........................5-28Brakes...............................5-28
Antilock............................. 4-6
Parking...........................2-24
System Warning Light.......3-31
Braking................................ 4-5
Braking in Emergencies.......... 4-6
Break-In, New Vehicle..........2-15
Bulb Replacement................5-41
Fog Lamp ........................3-14
Front Turn Signal and
Parking Lamps..............5-40
Halogen Bulbs..................5-39
Headlamp Aiming..............5-36
Headlamps......................5-39
License Plate Lamps.........5-41
Taillamps, Turn Signal,
Stoplamps and Back-up
Lamps .........................5-40
Buying New Tires.................5-58
C
Calibration..........................3-47
California
Perchlorate Materials
Requirements................. 5-4
California Fuel....................... 5-6
California Proposition 65
Warning............................ 5-4Camera, Rear Vision............2-31
Canadian Owners..................... ii
Capacities and
Specications...................5-86
Carbon Monoxide
Engine Exhaust................2-28
Liftgate............................. 2-9
Winter Driving..................4-25
Care of
Safety Belts.....................5-74
Cargo
Tie Downs .......................2-44
Cargo Cover.......................2-44
Cargo Management System . . . 2-44
CD, MP3 ............................3-75
Center Console Storage........2-42
Chains, Tire........................5-62
Charging System Light..........3-31
Check
Engine Lamp...................3-35
Checking Things Under
the Hood .........................5-10
Chemical Paint Spotting........5-78
Child Restraints
Infants and Young
Children.......................1-26
Lower Anchors and
Tethers for Children.......1-31
i-2 INDEX
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