2009 SATURN ASTRA radio

Customer
Information
Customer Information
Customer Satisfaction
Procedure.......................12-1
Online Owner Center........12-4
Customer Assistance for
Text Telephone (TTY)
Users
..............................12-5
Customer Assistance
Offices............................12-5
GM Mobility
Reimbursement
Program
..........................12-6
Roadside Assistance
Program..........................12-6
Scheduling Service
Appointments..................12-8
Courtesy Transportation. . . .12-9
Collision Damage
Repair...........................12-10
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
...................12-14
Reporting Safety
Defects to the
Canadian Government
. . .12-14
Reporting Safety
Defects to Saturn..........12-14
Service Publications
Ordering Information......12-15
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy...................12-16
Event Data Recorders.....12-16
OnStar®..........................12-17
Navigation System...........12-17
Radio Frequency
Identication (RFID).......12-17
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your retailer and to
Saturn. Together we are committed
to providing our customers with
unparalleled service, before, during,
and after the purchase of a
Saturn vehicle, for total customer
satisfaction. We call this the Saturn
Difference. Normally, any concerns
with the sales transaction or the
operation of the vehicle are resolved
by the retailer’s sales or service
departments. If, for any reason, your
ownership experience falls below
your expectations, we suggest
you take the following action:
STEP ONE:Contact the Retail
Customer Assistance Liaison. Any
member of the retail management
team has the authority and the
desire to resolve your concerns.
Normally, concerns can be quickly
resolved at this level.
Customer Information 12-1
ProCarManuals.com

Vehicle Data
Recording and
Privacy
Your Saturn vehicle has a number
of sophisticated computers that
record information about the
vehicle’s performance and how it is
driven. For example, your vehicle
uses computer modules to monitor
and control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help your dealer/retailer
technician service your vehicle.
Some modules may also store data
about how you operate the vehicle,
such as rate of fuel consumption or
average speed. These modules may
also retain the owner’s personal
preferences, such as radio pre-sets,
seat positions, and temperature
settings.
Event Data Recorders
This vehicle has an Event Data
Recorder (EDR). The main purpose
of an EDR is to record, in certain
crash or near crash-like situations,
such as an airbag deployment
or hitting a road obstacle, data that
will assist in understanding how
a vehicle’s systems performed.
The EDR is designed to record data
related to vehicle dynamics and
safety systems for a short period
of time, typically 30 seconds or less.
The EDR in this vehicle is designed
to record such data as:
How various systems in your
vehicle were operating
Whether or not the driver and
passenger safety belts were
buckled/fastened
How far, if at all, the driver was
pressing the accelerator and/or
brake pedal
How fast the vehicle was travelingThis data can help provide a better
understanding of the circumstances
in which crashes and injuries occur.
Important:EDR data is recorded
by your vehicle only if a non-trivial
crash situation occurs; no data
is recorded by the EDR under
normal driving conditions and no
personal data (e.g., name, gender,
age, and crash location) is
recorded. However, other parties,
such as law enforcement, could
combine the EDR data with the type
of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required,
and access to the vehicle or the
EDR is needed. In addition to
the vehicle manufacturer, other
parties, such as law enforcement,
that have the special equipment, can
read the information if they have
access to the vehicle or the EDR.
12-16 Customer Information
ProCarManuals.com

Saturn will not access this data or
share it with others except: with
the consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request of police or
similar government office; as part of
Saturn’s defense of litigation
through the discovery process; or,
as required by law. Data that Saturn
collects or receives may also be
used for Saturn research needs or
may be made available to others
for research purposes, where
a need is shown and the data is not
tied to a specic vehicle or vehicle
owner.
OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar Terms
and Conditions for information
on data collection and use. See also
OnStar
®System on page 4-38in
this manual for more information.
Navigation System
If your vehicle has a navigation
system, use of the system
may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
Refer to the navigation system
operating manual for information
on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some
vehicles for functions such as
tire pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
Saturn vehicles does not use
or record personal information or
link with any other Saturn system
containing personal information.
Customer Information 12-17
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A
Accessories and
Modications...................... 9-3
Accessory Power Outlets......4-10
Adding Equipment to Your
Airbag-Equipped Vehicle....1-36
Additives, Fuel.....................8-34
Add-On Electrical
Equipment.......................9-34
Air Cleaner/Filter, Engine.......9-11
Air Conditioning..................... 7-1
Airbag
Passenger Status
Indicator.......................4-15
Readiness Light................4-14
System, Replacing Parts
After a Crash................1-37
Airbag System.....................1-24
Adding Equipment to Your
Airbag-Equipped
Vehicle........................1-36
Check.............................1-37
How Does an Airbag
Restrain?.....................1-28
Passenger Sensing
System........................1-30Airbag System (cont.)
Servicing Your
Airbag-Equipped
Vehicle........................1-35
What Makes an Airbag
Inate?........................1-28
What Will You See After
an Airbag Inates?........1-29
When Should an Airbag
Inate?........................1-27
Where Are the Airbags?.....1-26
Antenna, Fixed Mast............6-24
Antilock Brake
System (ABS)..................8-18
Antilock Brake, System
Warning Light...................4-17
Appearance Care
Chemical Paint Spotting.....9-80
Exterior Cleaning..............9-76
Finish Damage.................9-79
Interior Cleaning...............9-73
Sheet Metal Damage........9-79
Underbody Maintenance....
9-80
Appointments, Scheduling
Service...........................12-8Audio System........................ 6-1
Audio Steering Wheel
Controls.......................6-23
Fixed Mast Antenna..........6-24
Radio Reception...............6-24
Theft-Deterrent Feature......6-23
Audio System(s).................... 6-2
Automatic Transmission
Fluid...............................9-12
Operation.......................... 8-6
B
Battery...............................9-25
Run-Down Protection.......... 5-4
Brake Fluid.........................9-22
Brakes...............................9-22
System Warning Light.......4-16
Braking...............................8-17
Break-In, New Vehicle............ 8-2
Bulb Replacement
Daytime Running Lamp....... 5-2
Bulb Replacement
Center High-Mounted
Stoplamp (CHMSL)........9-29
Fog Lamp ......................... 5-2
Front Turn Signal Lamps . . . 9-28
INDEX i-1
ProCarManuals.com

Owner Checks and
Services..........................11-9
Owner Checks, Service.......... 9-4
Owners, Canadian.................... ii
P
Paint, Damage.....................9-79
Park
Shifting Into.....................8-11
Shifting Out of..................8-12
Park Brake..........................8-10
Parking
Over Things That Burn......8-13
Parking Your Vehicle............8-13
Passenger Airbag Status
Indicator..........................4-15
Passenger Sensing System . . . 1-30
Passing..............................8-22
Perchlorate Materials
Requirements, California...... 9-3
Power
Door Locks........................ 2-6
Retained Accessory............ 8-3
Steering Fluid...................9-20
Windows.........................2-10
Pressure Cap......................9-18Privacy.............................12-16
Event Data Recorders.....12-16
Navigation System..........12-17
OnStar..........................12-17
Radio Frequency
Identication................12-17
R
Radio Frequency Identication
(RFID), Privacy...............12-17
Radio(s)............................... 6-2
Radios
Reception........................6-24
Theft-Deterrent.................6-23
Reading Lamps..................... 5-3
Rear Door Security Locks....... 2-6
Rear Heated Seats................ 1-6
Rear Seat Operation.............. 1-7
Rear Windshield Washer/
Wiper............................... 4-9
Rearview Mirrors..................2-11
Reclining Seatbacks............... 1-3
Recommended Fluids and
Lubricants......................11-12
Recreational Vehicle Towing . . . 9-73
Remote Keyless Entry (RKE)
System............................. 2-3Remote Keyless Entry (RKE)
System, Operation.............. 2-4
Removing the Flat Tire and
Installing the Spare Tire.....9-63
Removing the Spare Tire
and Tools........................9-62
Replacement Bulbs..............9-34
Replacing LATCH System
Parts After a Crash...........1-50
Reporting Safety Defects
Canadian Government.....12-14
Saturn...........................12-14
United States
Government................12-14
Restraint System Check
Replacing Airbag System
Parts After a Crash........1-37
Replacing Safety Belt
System Parts After a
Crash..........................1-23
Retained Accessory Power...... 8-3
Roadside
Assistance Program..........12-6
Rocking Your Vehicle to
Get it Out ........................8-29
Routing, Engine Drive Belt....11-15
Running the Vehicle While
Parked............................8-14
INDEX i-7
ProCarManuals.com

T
Tachometer.........................4-13
Taillamps....................9-30, 9-32
Theft-Deterrent, Radio...........6-23
Theft-Deterrent Systems......... 2-8
Content Theft-Deterrent....... 2-9
Immobilizer........................ 2-8
Immobilizer Operation......... 2-8
Tilt Wheel............................. 4-4
Tire
Pressure Light..................4-18
Tires..................................9-40
Buying New Tires.............9-54
Chains............................9-60
Changing a Flat Tire.........9-61
Compact Spare Tire..........9-68
Different Size...................9-56
High-Speed Operation.......9-48
If a Tire Goes Flat............9-60
Ination - Tire Pressure.....9-47
Inspection and Rotation.....9-52
Installing the Spare Tire.....9-63
Pressure Monitor
Operation.....................9-51
Pressure Monitor
System........................9-49
Removing the Flat Tire......9-63Tires (cont.)
Removing the Spare Tire
and Tools.....................9-62
Storing a Flat or Spare
Tire and Tools...............9-66
Tire Sidewall Labeling.......9-42
Tire Terminology and
Denitions....................9-44
Uniform Tire Quality
Grading.......................9-57
Wheel Alignment and
Tire Balance.................9-58
Wheel Replacement..........9-59
When It Is Time for
New Tires....................9-54
Winter Tires.....................9-41
Towing
Recreational Vehicle..........9-73
Towing a Trailer................9-73
Your Vehicle.....................9-73
Traction
StabiliTrak
®System..........8-19
Transmission
Fluid, Automatic................9-12
Fluid, Manual...................9-12
Transmission Operation,
Automatic.......................... 8-6
Transmission Operation,
Manual............................. 8-9Trip Odometers....................4-13
Turn and Lane-Change
Signals............................. 4-8
Turn Signal/Multifunction
Lever................................ 4-4
U
Uniform Tire Quality
Grading...........................9-57
V
Vehicle
Control............................8-17
Loading...........................8-30
Parking Your....................8-13
Running While Parked.......8-14
Service Soon Light...........4-23
Symbols.............................. iii
Vehicle Data Recording and
Privacy..........................12-16
Vehicle Identication
Number (VIN)...................10-1
Service Parts Identication
Label...........................10-1
Ventilation Adjustment............. 7-4
Visors.................................2-11
INDEX i-9
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