OnStar®System
OnStar uses several innovative
technologies and live advisors to
provide a wide range of safety,
security, information, and
convenience services. If the airbags
deploy, the system is designed to
make an automatic call to OnStar
Emergency advisors who can
request emergency services be sent
to your location. If the keys are
locked in the vehicle, call OnStar
at 1-888-4-ONSTAR to have a
signal sent to unlock the doors.
OnStar Hands-Free Calling,
including 30 trial minutes good for
60 days, is available on most
vehicles. OnStar Turn-by-Turn
Navigation service, with one trial
route, is available on most vehicles.Press the OnStar button to have an
OnStar advisor contact Roadside
Service.
OnStar service is provided subject
to the OnStar Terms and Conditions
included in the OnStar Subscriber
glove box literature.
Some services such as Remote
Door Unlock or Stolen Vehicle
Location Assistance may not be
available until the owner of the
vehicle registers with OnStar.
After the rst prepaid year, contact
OnStar to select a monthly or
annual subscription payment plan.
If a payment plan is not selected,
the OnStar system and all services,
including airbag noti cation and
emergency services, may be
deactivated and no longer available.
For more information visit
onstar.com (U.S.) or onstar.ca
(Canada), or press the OnStar
button to speak with an advisor.Not all OnStar services are available
on all vehicles. To check if this
vehicle is able to provide the
services described below, or for a
full description of OnStar services
and system limitations, see the
OnStar Owner’s Guide in the
glove box or visit onstar.com (U.S.)
or onstar.ca (Canada), contact
OnStar at 1-888-4-ONSTAR
(1-888-466-7827) or TTY
1-877-248-2080, or press the
OnStar button to speak with an
OnStar advisor 24 hours a day,
7 days a week.
OnStar Services Available with
the Safe & Sound Plan
Automatic Noti cation of Airbag
Deployment
Link to Emergency Services
Roadside Assistance
Stolen Vehicle Location
Assistance
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How OnStar Service Works
The OnStar system can record
and transmit vehicle information.
This information is automatically sent
to an OnStar Call Center when the
OnStar button is pressed, the
emergency button is pressed, or if
the airbags deploy. This information
usually includes the vehicle’s GPS
location and, in the event of a crash,
additional information regarding the
crash that the vehicle was involved
in (e.g. the direction from which
the vehicle was hit). When the
Virtual Advisor feature of OnStar
Hands-Free Calling is used, the
vehicle also sends OnStar the
vehicle’s GPS location so they can
provide services where it is located.
OnStar service cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. OnStar service also
cannot work unless the vehicle is in
a place where the wireless serviceprovider OnStar has hired for that
area has coverage, network capacity
and reception when the service is
needed, and technology that is
compatible with the OnStar service.
Not all services are available
everywhere, particularly in remote or
enclosed areas, or at all times.
Location information about the
vehicle is only available if the GPS
satellite signals are unobstructed
and available.
The vehicle must have a working
electrical system, including adequate
battery power, for the OnStar
equipment to operate. There are
other problems OnStar cannot
control that may prevent OnStar
from providing OnStar service at
any particular time or place.
Some examples are damage to
important parts of the vehicle in a
crash, hills, tall buildings, tunnels,
weather or wireless phone network
congestion.Your Responsibility
Increase the volume of the radio if
the OnStar advisor cannot be heard.
If the light next to the OnStar
buttons is red, the system may not
be functioning properly. Press
the OnStar button and request a
vehicle diagnostic. If the light
appears clear (no light is appearing),
your OnStar subscription has
expired and all services have been
deactivated. Press the OnStar
button to con rm that the OnStar
equipment is active.
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