2009 PONTIAC G8 service

Maintenance Replacement Parts
Replacement parts identied below by name, part number or specication can be obtained from your dealer/retailer.
Part GM Part Numbers ACDelco Part Numbers
Engine Air Cleaner/Filter 92066873 —
Engine Oil Filter 3.6L V6 25177917 PF2129
6.0L V8 89017524 PF48
Passenger Compartment Air Filter Element 92184248 —
Spark Plugs 3.6L V6 12597464 41–990
6.0L V8 12609877 41–985
Wiper Blades Driver Side 92177917 —
Passenger Side 92177918 —
Service and Maintenance 11-13

Engine Drive Belt
Routing
(A) Air Conditioning Compressor
V6 Engine
V8 Engine
11-14 Service and Maintenance

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. SeeMaintenance Requirements on page 11-2. Any additional
information from Owner Checks and Services on page 11-9 can be added on the following record pages. You should
retain all maintenance receipts.
Maintenance Record
Date Odometer
Reading Serviced By Maintenance
Ior
Maintenance II Services Performed
Service and Maintenance 11-15

Maintenance Record (cont’d)
DateOdometer
Reading Serviced By Maintenance
Ior
Maintenance II Services Performed
11-16 Service and Maintenance

Maintenance Record (cont’d)
DateOdometer
Reading Serviced By Maintenance
Ior
Maintenance II Services Performed
Service and Maintenance 11-17

Maintenance Record (cont’d)
DateOdometer
Reading Serviced By Maintenance
Ior
Maintenance II Services Performed
11-18 Service and Maintenance

Customer
Information
Customer Information
Customer Satisfaction
Procedure.......................12-1
Online Owner Center........12-3
Customer Assistance for
Text Telephone (TTY)
Users
..............................12-4
Customer Assistance
Offices............................12-4
GM Mobility
Reimbursement
Program
..........................12-5
Roadside Assistance
Program..........................12-6
Scheduling Service
Appointments..................12-8
Courtesy Transportation. . . .12-9
Collision Damage
Repair...........................12-10
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
...................12-14
Reporting Safety Defects
to the Canadian
Government
...................12-14
Reporting Safety Defects
to General Motors.........12-14
Service Publications
Ordering Information......12-15
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy...................12-16
Event Data Recorders.....12-16
OnStar®..........................12-17
Navigation System...........12-17
Radio Frequency
Identication (RFID).......12-17
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Pontiac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer’s sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE:Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the owner
of the dealership or the general
manager.
Customer Information 12-1

STEP THREE — Canadian
Owners:In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third
party arbiter, and may include an
informal hearing before the arbiter.
The program is designed so
that the entire dispute settlement
process, from the time you le
your complaint to the nal
decision, should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685,
or call the General Motors
Customer Communication Centre,
1-800-263-3777 (English),
1-800-263-7854 (French), or write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identication
Number (VIN).Online Owner Center
(United States only)
The Owner Center is a resource
for your GM ownership needs.
Specic vehicle information can be
found in one place.
The Online Owner Center allows
you to:
Get e-mail service reminders.
Access information about
your specic vehicle, including
tips and videos and an electronic
version of this owner manual.
Keep track of your vehicle’s
service history and maintenance
schedule.
Find GM dealers/retailers for
service nationwide.
Receive special promotions and
privileges only available to
members.
Refer to MyGMLink.com on the web
for updated information and to
register your vehicle.
Customer Information 12-3