215 Controls in detail
Useful features
Tele Aid
Shortly after the completion of your Tele
Aid acquaintance call, you will receive a
user ID and password in the mail. You may
use this password to access the Tele Aid
section in“Owner’s Online” at
www.mbusa.com. The “My Tele Aid” sec-
tion will give you access to account infor-
mation, remote door unlock and more.The Tele Aid system is available if
it has been activated and is operation-
al. Activation requires a subscription
for monitoring services, connection
and cellular air time
vehicle battery power is available
the relevant cellular phone network
and GPS signals are available and pass
the information on to the Response
CenterThe Tele Aid system
(Tele
matic A
larm I
dentification on
D
emand)
The Tele Aid system consists of three
types of response:
Automatic and manual emergency
Roadside Assistance
Information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and
cellular and GPS coverage is available.
The Tele Aid system utilizes the cellular
network for communication and the GPS
(Global P
ositioning S
ystem) satellites for
vehicle location. If either of these signals
are unavailable, the Tele Aid system may
not function and if this occurs, assistance
must be summoned by other means.
!
In order to activate the Tele Aid system, a
subscriber agreement must be completed. To
ensure your system is activated and operational,
please press the ¡button to perform the ac-
quaintance call. Failure to complete either of
these steps may result in a system that is not ac-
tivated.
If you have any questions regarding activation,
please call the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
i
Location of the vehicle on a map is only pos-
sible if the vehicle is able to receive signals from
the GPS satellite network and pass the informa-
tion on to the Response Center.
216 Controls in detailUseful featuresThe speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the audio system or on the multifunc-
tion steering wheel. To raise, turn the rota-
ry volume control on the audio system
clockwise or press buttonæ on the
multifunction steering wheel. To lower,
turn the rotary volume control on the audio
system control counterclockwise or press
buttonç on the multifunction steering
wheel.System self-check
The system performs a self-test after you
have switched on the ignition.Emergency calls
An emergency call is initiated
automatically following an accident in
Emergency Tensioning Devices (ETDs) or
air bags have deployed.
An emergency call can also be initiated
manually (
page 217).
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin
to flash. The message
Connecting Call
appears in the multifunction display. When
the connection is established, you see the
message
Call Connected
in the multifunc-
tion display.
All information relevant to the emergency,
such as the location of the vehicle (deter-
mined by the GPS satellite location sys-
tem), vehicle model, identification number
and color are generated.
Warning!
G
If the indicator lamps in the SOS button, in
the Roadside Assistance button, and/or in
the Information button do not come on dur-
ing the system self-check, or if any of these
indicators remain illuminated continuously
in red and/or the message
Tele Aid
Inoperative
is displayed in the multifunc-
tion display after the system self-check, a
malfunction in the system has been
detected.
If a malfunction is indicated as outlined
above, the system may not operate as ex-
pected. In case of an emergency, help will
have to be summoned by other means. Have
the system checked at the nearest
Mercedes-Benz Center or contact the Re-
sponse Center at 1-800-756-9018 (in the
USA) or 1-888-923-8367 (in Canada) as
soon as possible.
220 Controls in detailUseful featuresCall priority
If other service calls such as a Roadside
Assistance call or Information call are
active, an Emergency call is still possible.
In this case, the Emergency call will take
priority and override all other active calls.
The indicator lamp in the respective button
flashes until the call is concluded. Emer-
gency calls can only be terminated by a Re-
sponse Center or Customer Assistance
Center representative, whereas Roadside
Assistance and Information calls can also
be terminated by pressing button
t
on
the multifunction steering wheel.Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
Connecting Call
ap-
pears in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet in the “My Tele Aid” section
of “Owner’s Online”, using the ID and pass-
word (USA only).
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
i
When a Tele Aid call has been initiated, the
audio system is muted and the selected mode
(radio or CD) pauses. The mobile phone (if con-
nected) switches off. If you must use this phone,
we recommend that you use it only with the ve-
hicle at a standstill in a safe location. The multi-
function display in the instrument cluster is
available for use. After the Tele Aid call has end-
ed, the optional mobile phone switches on again.
A PIN entry might be necessary.
i
The remote door unlock feature is available
if the relevant cellular phone network is
available.
The SOS button will flash and the message
Connecting Call
will appear in the multifunc-
tion display to indicate receipt of the door unlock
command.
Once the vehicle is unlocked, a Response Center
specialist may attempt to establish voice contact
with the vehicle occupants.
If the trunk recessed handle was pulled for more
than 20 seconds before door unlock authoriza-
tion was received by the Response Center, you
must wait 15 minutes before pulling the trunk
recessed handle again.
240 OperationDriving instructionsParking
Tires
Treadwear indicators (TWI) are required by
law. These indicators are located in six
places on the tread circumference and
become visible at a tread depth of
approximately
1/16in (1.6 mm), at which
point the tire is considered worn and
should be replaced.
Warning!
G
Do not park this vehicle in areas where com-
bustible materials such as grass, hay or
leaves can come into contact with the hot
exhaust system, as these materials could be
ignited and cause a vehicle fire.
To reduce the risk of personal injury or
damage to the vehicle drivetrain as a result
of vehicle movement, before turning off the
engine and leaving the vehicle always:
Keep right foot on brake pedal.
Pull the parking brake lever up as many
notches as possible.
Move the gear selector lever to park
positionP.
Slowly release brake pedal.
When parked on an incline, turn front
wheels towards the road curb.
Turn the SmartKey in the starter switch
to position0 and remove.
Take the SmartKey with you and lock
vehicle when leaving.
Warning!
G
If you feel a sudden significant vibration or
ride disturbance, or you suspect that possi-
ble damage to your vehicle has occurred,
you should turn on the hazard warning flash-
ers, carefully slow down, and drive with cau-
ti o n t o an a r ea wh ic h is a s a fe d is ta n c e fr o m
the road.
Inspect the tires and the vehicle underbody
for possible damage. If the vehicle or tires
appear unsafe, have the vehicle towed to
the nearest Mercedes-Benz Center or tire
dealer for repairs.
247 Operation
At the gas station
At the gas station
RefuelingThe fuel filler flap is located on the
right-hand side of the vehicle towards the
rear. Locking/unlocking the vehicle with
the SmartKey automatically locks/unlocks
the fuel filler flap.
1Fuel filler flap
2Fuel filler cap
3Recess
Remove the SmartKey from the starter
switch.
Open the fuel filler flap 1 by pushing
at the point indicated by arrow.
The fuel filler flap opens.
Turn fuel filler cap2 counterclock-
wise and hold on to it until possible
pressure is released.
Take off cap and set it in the recess3
on the fuel filler flap.
To prevent fuel vapors from escaping
into open air, fully insert filler nozzle
unit.
Only use premium unleaded gasoline
with a minimum Posted Octane Rating
of 91 (average of 96 RON/86 MON).
Only fill your tank until the filler nozzle
unit cuts out – do not top off or
overfill.
Warning!
G
Gasoline is highly flammable and poisonous.
It burns violently and can cause serious
personal injury.
Never allow sparks, flame or smoking
materials near gasoline!
Turn off the engine before refueling.
Whenever you are around gasoline, avoid
inhaling fumes and skin contact, extinguish
all smoking materials.
Direct skin contact with fuels and the inha-
lation of fuel vapors are damaging to your
health.
i
In case that the central locking system does
not release the fuel filler flap, or the opening
mechanism is clamping, notify Roadside Assis-
tance or an authorized Mercedes-Benz Center.
i
Information on gasoline quality can normal-
ly be found on the fuel pump. Please contact gas
station personnel in case labels on the pump
cannot be found.
248 OperationAt the gas station
Replace fuel filler cap by turning it
clockwise until it audibly engages.
Close the fuel filler flap until you hear
the latch close shut.
Check regularly and before a long trip
1Coolant
2Engine oil
3Brake fluid
Warning!
G
Overfilling of the fuel tank may create
pressure in the system which could cause a
gas discharge. This could cause the gas to
spray back out when removing the fuel
pump nozzle, which could cause personal
injury. i
Make sure to close the fuel filler flap before
locking your vehicle as the flap locking pin pre-
vents closing after you have locked the vehicle.
i
For more information on gasoline, see “Pre-
mium unleaded gasoline” (
page 396), see “Fu-
el requirements” (
page 397), or contact an
authorized Mercedes-Benz Center, or visit
www.mbusa.com (USA only).
Leaving the engine running and the fuel filler cap
open can cause theú malfunction indicator
lamp (USA only) or the± malfunction indica-
tor lamp (Canada only) to illuminate.
For more information, see “Practical hints”
(
page 309).
i
Opening the hood, see (
page 250).
252 OperationEngine compartment
Press the front part of the hood.
The hood opens and will automatically
be held in position by gas-filled spring
struts.Closing
Pull the hood upwards in the center,
against the resistance of the gas-filled
spring struts.
Hold the front center part of the hood
with both hands and push it back-
wards. After pushing the hood back-
wards about half-way, you will feel the
hood passing a crest and the resulting
force pulling the hood away from you.
At that point, let go of the hood and let
it fall onto the latches.
The hood should now be locked and
entirely closed.
Check that the hood is properly closed.
If the hood is not properly engaged,
repeat the closing procedure.
!
Make sure there is sufficient clearance be-
fore opening the hood. A minimum overhead
clearance of 6.6 ft (2.0 m) is required.
Warning!
G
When closing the hood, use extreme caution
not to catch hand or fingers. Be careful that
you do not close the hood on anyone.
Make sure the hood is securely engaged be-
fore driving. Do not continue driving if the
hood can no longer engage after an accident
for example. The hood could otherwise
come loose while the vehicle is in motion
and injure you and/or others.
!
Make sure the rollers at the rear of the hood
are engaged and the guide pins line up with the
guide holes. Otherwise the hood may be
damaged.
258 OperationTrunk
Lift up the interior floor1 panel at
loop2.
Fold the outer edges of the interior
floor towards the outside.
Remove the interior floor in direction of
arrow3.
4Quick-release fastener
5Cover
Turn quick-release fasteners4
anti-clockwise and remove cover5.Opening the washer fluid reservoir
1Cap for windscreen washer reservoir
Pull up cap1 by the tab.Closing the washer fluid reservoir
Press cap1 on to the filler neck until
it engages fully.
For more information, see “Windshield
washer system and headlamp cleaning
system” (
page 401).
i
The quick-release fasteners 4 have to be
merely inserted, not turned, when you close
cover 5.