Care
Care and cleaning products
Regular care of your vehicle is a condition for
retaining the quality in the long term.
Use only care products and cleaning agents
recommended and approved by Mercedes-
Benz.
! For cleaning your vehicle, do not use any
of the following:
R dry, rough or hard cloths
R abrasive cleaning agents
R solvents
R cleaning agents containing solvents
and do not scrub.
Do not touch the surfaces and protective
films with hard objects, e.g. rings or ice
scrapers. You could otherwise scratch or
damage the surfaces and protective film. H
Environmental note
Dispose of empty packaging, cleaning cloths
and polishing wads in an environmentally
responsible manner.
! Do not park the vehicle for a long period
of time directly after cleaning, especially if
the wheels have just been cleaned with a
wheel cleaner. Wheel cleaners could cause
rapid corrosion of the brake discs and
brake pads/linings. After cleaning, park
the vehicle when it is at normal operating
temperature. Exterior care
Automatic car wash G
Risk of accident
The efficiency of the brakes is reduced after
using an automatic car wash. This could cause
an accident. For this reason, following a car
wash, drive with particular care until the
brakes are dry. You can wash the vehicle in an automatic car
wash from the beginning.
!
Do not wash vehicles with an exterior
spare wheel bracket* in an automatic car
wash.
If the vehicle is very dirty, pre-wash it before
cleaning it in an automatic car wash.
! Make sure that the automatic car wash is
suitable for the size of the vehicle. Fold in
the exterior mirrors before the vehicle is
washed. There is otherwise a risk of dam-
age to the exterior mirrors.
! When washing your vehicle in a tow-
through car wash, make sure that the auto-
matic transmission is in position N, other-
wise the vehicle could be damaged.
R Vehicles with a key:
Do not remove the key from the ignition
lock. Do not open the driver's or front-
passenger door when the engine is
switched off, as this automatically shifts
the automatic transmission to park posi-
tion Pand locks the wheels, unless you
have previously shifted the automatic
transmission to N.
R Vehicles with KEYLESS GO*:
Do not open the driver's or front-
passenger door when the engine is
switched off, as this shifts the automatic
transmission to park position Pand locks
the wheels.
! Make sure that the side windows are com-
pletely closed, that the ventilation/heater
blower is fully turned off and that the wind-
screen wiper switch is set to 0. Otherwise,
the rain/light sensor may be activated, trig-
gering unintended wiper movements. This
could cause damage to the vehicle.
After using an automatic car wash, wipe off
wax and drying agents from the windscreen
and the wiper blades. This will prevent smears
and reduce wiping noises caused by residue
on the windscreen. Care
201Operation
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!
Do not clean the wiper blades too often,
and avoid rubbing too hard, as this could
result in damage to the graphite coating.
This could cause wiper noise.
X Fold the wiper arms away from the wind-
screen.
X Clean the wiper blades carefully with a
damp cloth.
X Fold the wiper arms back again before
switching on the ignition.
Cleaning the headlamps X
Clean the plastic lenses of the headlamps
with a wet sponge and windscreen washer
fluid or cleaning cloths.
! Only use washer fluid or cleaning cloths
suitable for plastic lenses. Unsuitable
washer fluid or cleaning cloths could
scratch or damage the plastic lenses of the
headlamps.
Cleaning the sensors* X
Clean sensors :for the driving systems
with water, car shampoo and a soft cloth. !
If you clean the sensors using a high-pres-
sure cleaner or steam cleaner, observe the
manufacturer's information on maintaining
the correct distance between the vehicle
and the high-pressure cleaner.
Cleaning the reversing camera* X
Use clear water and a soft cloth to clean
camera lens :.
! Do not clean the camera lens and the area
around the reversing camera with a high-
pressure cleaner.
Cleaning the exhaust tail pipes Impurities combined with the effects of road
grit and corrosive environmental factors may
cause flash rust to form on the surface. Reg-
ular care of the exhaust tail pipes will ensure
that their original shine is restored.
!
Do not clean the exhaust tail pipes with
alkaline-based cleaning agents such as
wheel cleaner.
X Clean the exhaust tail pipes with a chrome
care product approved by Mercedes-Benz.
Trailer coupling* The ball coupling must be cleaned if it
becomes dirty or corroded.
X
Remove any rust using a wire brush.
X Remove dirt with a clean, lint-free cloth or
a brush. Care
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Display messages
Possible causes/consequences and
X
X Solutions Child
seat in
wrong
position See Own‐
er's Man‐
ual
G
Risk of injury
Vehicles with automatic child seat recognition *on the front-
passenger seat: the child seat is incorrectly positioned.
X Fit the child seat in the correct position. G
Risk of injury
Vehicles with automatic child seat recognition* on the front-
passenger seat: the child seat recognition sensor is faulty.
X Visit a qualified specialist workshop. Compass unavaila‐
ble
The compass* is malfunctioning.
X
Have the compass* checked at a qualified specialist work-
shop. Compass - - -
The compass* is not calibrated.
X
Calibrate the compass* (Y page 167).Compass - - -
The compass* is malfunctioning because of exterior interfer-
ence.
As soon as the source of the interference has been removed:
X
Turn the key to position 0in the ignition lock and remove
it.
X Wait until the total distance recorder has disappeared from
the multi-function display.
X Calibrate the compass* (Y page 167).No Service Your vehicle is outside the network provider transmitter/
receiver range.
X
Wait until the operational readiness symbol appears in the
multi-function display (Y page 111).Drive to
workshop without
changing
gear You cannot change the transmission position due to a mal-
function.
If transmission position
Dis selected:
X Drive to a qualified specialist workshop without shifting the
transmission from position D.
If transmission position R,Nor Pis selected:
X Consult a qualified specialist workshop. 216
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Display messages
Possible causes/consequences and
X
X Solutions h Tyre pres‐
sure
Check
tyres
G
Risk of accident
The tyre pressure in one or more tyres has dropped signifi-
cantly. The affected wheel is highlighted in the tyre pressure
display of the tyre pressure monitor*.
X Stop the vehicle without making any sudden steering or
braking manoeuvres. Pay attention to traffic conditions as
you do so.
X Check the tyres.
X If necessary, repair any defective tyres or change the wheel
(Y page 262).
X Check the tyre pressure. If necessary, correct the tyre pres-
sure (Y page 180).
The display message will disappear automatically after you
have been driving for a few minutes with the corrected tyre
pressure. h Please
correct
tyre pres‐
sure(s)
Vehicles with tyre pressure monitor*: the pressure is insuffi-
cient in at least one of the tyres or the pressure difference
between the individual tyres is too great.
X
Check the tyre pressures at the next opportunity. If neces-
sary, correct the tyre pressure (Y page 180).+ Change
key bat‐
teries
The KEYLESS GO* key batteries are discharged.
X
Change the batteries ( Ypage 253). + Key does
not
belong to
vehicle You have put the wrong key in the ignition lock.
X
Use the correct key. 230
Display
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Display messages
Possible causes/consequences and
X
X Solutions + Key not
detected
(red display
message)
The KEYLESS GO key* is not in the vehicle.
If the engine is switched off, you can no longer lock the vehicle
centrally or start the engine.
X
Pull over and stop the vehicle safely as soon as possible,
paying attention to road and traffic conditions.
X Locate the KEYLESS GO key*. The KEYLESS GO key* is not detected while the engine is
running because there is interference from a strong source of
radio waves.
X Pull over and stop the vehicle safely as soon as possible,
paying attention to road and traffic conditions.
X Operate the vehicle using the key in the ignition lock if nec-
essary. + Key not
detected
(white dis-
play mes-
sage)
The KEYLESS GO* key cannot be detected at present.
X
Change the location of the key with the KEYLESS GO func-
tion* in the vehicle.
X If the key with the KEYLESS GO* function still cannot be
detected: operate the vehicle with the key in the ignition
lock. + Key detec‐
ted in
vehicle
The KEYLESS GO key* has been detected inside the vehicle
during locking.
X
Remove the KEYLESS GO key* from the vehicle. + You need
a new key The key must be replaced.
X
Visit a qualified specialist workshop. +
button,
then
insert key
The KEYLESS GO* key cannot be detected continuously.
X
Insert the key into the ignition lock and turn it to the desired
position.
X Visit a qualified specialist workshop. & inopera‐
tive Bat‐
tery weak The on-board voltage is too low. The auxiliary heating/venti-
lation* has switched off or cannot be switched on.
X
Drive for a longer distance.
The battery is being charged. The auxiliary heating/venti-
lation *can be reactivated as soon as there is sufficient on-
board voltage. Display messages
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Problem
Possible causes/consequences and
X
X Solutions J
The red brake
system warning
lamp comes on
while the engine
is running. A
warning tone
also sounds. G
Risk of accident
There is insufficient brake fluid in the fluid reservoir.
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions. Do not continue driving
under any circumstances.
X Consult a qualified specialist workshop.
X Observe the additional messages in the multi-function display
(Y page 211).
Do not top up the brake fluid. This will not rectify the fault. ;
The yellow
engine diagnos-
tics warning
lamp lights up
while the engine
is running. Vehicles with a diesel engine: the fuel tank has been run dry.
X
Start the engine three to four times after refuelling.
Emergency running mode is cancelled. The vehicle need not be
checked. ;
The yellow
engine diagnos-
tics warning
lamp lights up
while the engine
is running. There may be a fault, for example:
R
in the engine management
R in the ignition system
R in the exhaust system
R in the ignition system (for vehicles with petrol engines)
The emission limit values may be exceeded and the engine can
run in emergency mode.
X Have the vehicle checked as soon as possible at a qualified
specialist workshop. h
The yellow tyre
pressure moni-
tor* warning
lamp is on. G
Risk of accident
The tyre pressure monitor* has detected a sudden or significant
pressure loss in at least one of the tyres.
X Stop the vehicle without making any sudden steering or braking
manoeuvres. Pay attention to traffic conditions as you do so.
X Observe the additional messages in the multi-function display
(Y page 211).
The warning light will go out after the flat tyre has been changed
and you have been driving for a few minutes. Troubleshooting
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Accident
Problem
Possible causes/consequences and
X XSolutions Fuel is leaking from the
vehicle.
G
Risk of fire
The fuel line or the fuel tank has been damaged. The leaking fuel
creates a risk of fire or explosion.
X Switch off the ignition immediately.
X Remove the ignition key.
Do not restart the engine under any circumstances. The leaking
fuel creates a risk of fire or explosion.
X Consult a qualified specialist workshop. You are unable to
determine the extent of
the damage.
X
Consult a qualified specialist workshop. You cannot detect any
damage.
X
Start the engine as normal. The NECK-PRO head
restraints/NECK-PRO
luxury head restraints*
on the driver's and the
front-passenger's seat
have been triggered. Your vehicle has been involved in a rear-end collision.
X
Reset the NECK-PRO head restraints/NECK-PRO luxury head
restraints* (Y page 252). 240
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Fuel and fuel tank
Problem
Possible causes/consequences and
X
X Solutions Fuel is leaking from the
vehicle.
G
Risk of explosion or fire
The fuel line or the fuel tank is defective.
X Turn the key to position 0(Y page 63 )in the ignition lock imme-
diately and remove it.
X Do not restart the engine under any circumstances.
X Consult a qualified specialist workshop. The fuel filler flap can-
not be opened. The fuel filler flap is not released.
Or:
The key batteries are discharged.
X Unlock the vehicle using the emergency key element
(Y page 250).
X Open the tailgate (Y page 61).
X Manually unlock the tailgate using the emergency release
(Y page 251). The fuel filler flap is released, but the opening mechanism is jam-
med.
X
Release the fuel filler flap by hand (Y page 251).
X Consult a qualified specialist workshop. The fuel tank in a vehi-
cle with a diesel engine
has been run com-
pletely dry and the
engine will not start. There is air in the fuel system.
X
Refuel the vehicle (at least 5 litres).
X Turn the ignition on for at least 10 seconds. Turn the key to
position 2(Y page 63) in the ignition lock.
X Start the engine continuously for up to 10 seconds until it runs
smoothly.
If the engine does not start:
X Turn the ignition on again for at least 10 seconds. Turn the key
to position 2(Y page 63) in the ignition lock.
X Start the engine again continuously for up to 10 seconds until
it runs smoothly.
If the engine does not start after three attempts:
X Consult a qualified specialist workshop. Troubleshooting
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