2009 GMC ACADIA Owner's Manual

UsageFluid/Lubricant
Carrier Assembly — Differential (Rear Drive Module) and Transfer Case (Power Transfer Unit) SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 89021677,
in Canada 89021678) meeting GM Specication 9986115.
Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and Release Pawl Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293,
in Canada 992723) or lubricant meeting requirements of NLGI #2,
Category LB or GC-LB.
Hood and Door Hinges and Rear Folding Seat Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241,
in Canada 10953474).
Weatherstrip Conditioning Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518)
or Dielectric Silicone Grease (GM Part No. U.S. 12345579,
in Canada 992887).
Maintenance Schedule 6-13

Maintenance Replacement Parts
Replacement parts identied below by name, part number, or specication can be obtained from your dealer/retailer.
PartGM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 15278634—
Engine Oil Filter 89017524PF48
Spark Plugs 1261188241-107
Wiper Blades Driver – 24.6 in (62.5 cm) 15254805—
Passenger – 20.8 in (53.0 cm) 15254804—
Rear – 11.6 in (30.0 cm) 15276259—
6-14 Maintenance Schedule

Engine Drive Belt
Routing
3.6L V6 Engine
Maintenance Schedule 6-15

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. SeeMaintenance Requirements on page 6-2. Any additional
information from Owner Checks and Services on page 6-9 can be added on the following record pages. You should
retain all maintenance receipts.
Maintenance Record
Date Odometer
Reading Serviced By Maintenance
Ior
Maintenance II Services Performed
6-16 Maintenance Schedule

Maintenance Record (cont’d)
DateOdometer
Reading Serviced By Maintenance
Ior
Maintenance II Services Performed
Maintenance Schedule 6-17

Maintenance Record (cont’d)
DateOdometer
Reading Serviced By Maintenance
Ior
Maintenance II Services Performed
6-18 Maintenance Schedule

Customer
Assistance
Information
Customer Assistance
and Information
Customer Satisfaction
Procedure.........................7-1
Online Owner Center..........7-3
Customer Assistance for
Text Telephone (TTY)
Users
................................7-4
Customer Assistance
Offices..............................7-5
GM Mobility
Reimbursement Program. . .7-5
Roadside Assistance
Program............................7-6
Scheduling Service
Appointments....................7-8
Courtesy Transportation......7-9
Collision Damage Repair. . .7-10
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
....................7-14
Reporting Safety Defects
to the Canadian
Government
....................7-14
Reporting Safety Defects
to General Motors...........7-14
Service Publications
Ordering Information........7-15
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy.....................7-16
Event Data Recorders.......7-16
OnStar®............................7-17
Navigation System............7-17
Radio Frequency
Identication (RFID).........7-17
Customer Assistance
and Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to GMC.
Normally, any concerns with the
sales transaction or the operation
of the vehicle will be resolved by
the dealer’s sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE:Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service
or parts manager, contact the owner
of the dealership or the general
manager.
Customer Assistance Information 7-1

STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by the dealership without
further help, in the U.S., call the GMC
Consumer Relations Manager at
1-800-GMC-8782 (1-800-462-8782,
Customer Assistance prompt).
In Canada, call General Motors of
Canada Customer Communication
at 1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the
Customer Assistance
Representative:
Vehicle Identication Number
(VIN). This is available from the
vehicle registration or title, or the
plate at the top left of the
instrument panel and visible
through the windshield.
Dealership name and location.
Vehicle delivery date and present
mileage.When contacting GMC, remember
that your concern will likely be
resolved at a dealer’s facility.
That is why we suggest following
Step One rst.
STEP THREE — U.S. Owners:Both
General Motors and your dealer are
committed to making sure you are
completely satised with your new
vehicle. However, if you continue to
remain unsatised after following the
procedure outlined in Steps One and
Two, you can le with the Better
Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out of court program administered by
the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
lling out a court action, use of the
program is free of charge and yourcase will generally be heard within
40 days. If you do not agree with the
decision given in your case, you may
reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line
Program using the toll-free telephone
number or write them at the following
address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves the
right to change eligibility limitations
and/or discontinue its participation
in this program.
7-2 Customer Assistance Information