2009 CADILLAC XLR Owners Manual

Maintenance Replacement Parts
Replacement parts identied below by name, part number, or specication can be obtained from your dealer/retailer.
Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter Elements
4.4 L V8 Engine 10342024 A2945C
4.6 L V8 Engine 19166106 A1208C
Engine Oil Filter
4.4 L V8 Engine 89017527 PF26
4.6 L V8 Engine 89017342 PF61
Passenger Compartment Air Filter Element 25917369 CF139
Spark Plugs
4.4 L V8 Engine 12592619 41-991
4.6 L V8 Engine 12571535 41-987
Wiper Blades
Driver Side 88987071 —
Passenger Side 88987072 —
7-13

Engine Drive Belt Routing
4.6L V8 Engine
4.4L V8 Engine
7-14

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. SeeMaintenance Requirements on page 7-2. Any additional
information fromOwner Checks and Services on page 7-9can be added on the following record pages. You should
retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced By Maintenance Stamp Services Performed
7-15

Maintenance Record (cont’d)
DateOdometer
ReadingServiced By Maintenance Stamp Services Performed
7-16

Maintenance Record (cont’d)
DateOdometer
ReadingServiced By Maintenance Stamp Services Performed
7-17

Maintenance Record (cont’d)
DateOdometer
ReadingServiced By Maintenance Stamp Services Performed
7-18

Customer Assistance and Information...............8-2
Customer Satisfaction Procedure......................8-2
Online Owner Center......................................8-5
Customer Assistance for Text
Telephone (TTY) Users................................8-6
Customer Assistance Offices............................8-6
GM Mobility Reimbursement Program................8-7
Roadside Service...........................................8-7
Scheduling Service Appointments....................8-10
Courtesy Transportation.................................8-10
Collision Damage Repair................................8-11Reporting Safety Defects................................8-14
Reporting Safety Defects to the
United States Government..........................8-14
Reporting Safety Defects to the
Canadian Government................................8-15
Reporting Safety Defects to General Motors.....8-15
Service Publications Ordering Information.........8-15
Vehicle Data Recording and Privacy................8-16
Event Data Recorders...................................8-17
OnStar
®......................................................8-18
Navigation System........................................8-18
Radio Frequency Identication (RFID)..............8-18
Section 8 Customer Assistance Information
8-1

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Cadillac. Normally, any concerns
with the sales transaction or the operation of the vehicle
will be resolved by the dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
United States, call the Cadillac Customer Assistance
Center, 24 hours a day, at 1-800-458-8006. In Canada,
call the Canadian Cadillac Customer Communication
Centre at 1-888-446-2000.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Have the
following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting Cadillac, remember that your concern
will likely be resolved at a dealer’s facility. That is
why we suggest following Step One rst.
8-2