Page 17 of 314
Product information
16
>> Introduction. We recommend using Genuine smart Parts as
well as conversion parts and accessories
explicitly approved by smart for your vehicle
model.
We have tested these parts to determine their
reliability, safety and special suitability for
smart vehicles.We are unable to make an assessment for
other products and therefore cannot be held
responsible for them, even if in individual
cases an official approval or authorization by
governmental or other agencies should exist.
Use of such parts and accessories could
adversely affect the safety, performance or
reliability of your vehicle. We strongly recom
mend that you not use them.Genuine smart Parts as well as conversion
parts and accessories approved by us are
available at your authorized smart center
where you will receive comprehensive infor
mation about use and installation of appropri
ate parts.
Page 18 of 314

Operator’s Manual
>> Introduction.
17
This Operator’s Manual contains a great deal
of useful information. We urge you to read it
carefully and familiarize yourself with the
vehicle before driving.
For your own safety and longer service life of
the vehicle, we urge you to follow the instruc
tions and warnings contained in this manual.
Ignoring them could result in damage to the
vehicle or personal injury to you or others.
Vehicle damage caused by failure to follow
instructions is not covered by the smart
Limited Warranty.
Your vehicle may have some or all of the
equipment described in this manual. There
fore, you may find explanations for optional
e q ui pm e nt n ot in stal l ed in you r veh icl e. If yo u
have any questions about the operation of any
equipment, your authorized smart center will
be glad to demonstrate the proper proce
dures.We continuously strive to improve our prod
uct, and ask for your understanding that we
reserve the right to make changes in design
and equipment. Therefore, information, illus
trations and descriptions in this Operator’s
Manual might differ from your vehicle.
Optional equipment is also described in this
manual, including operating instructions
wherever necessary. Since they are
specialorder items, the descriptions and
illustrations herein may vary slightly from the
actual equipment of your vehicle.
If there are any equipment details that are not
shown or described in this Operator’s Manual,
your authorized smart center will be glad to
inform you of correct care and operating
procedures.
The Operator’s Manual and Maintenance/War
ranty Booklet (USA only) or Service/Warranty
Booklet (Canada only) are important docu
ments and should be kept with the vehicle.
Warranty informationThe Warranty Information Booklet contains
detailed information about the warranties
covering your smart, including:
• New Vehicle Limited Warranty
• Emission System Warranty
• Emission Performance Warranty
• Corrosion Warranty
• California, Maine, Massachusetts, and
Vermont Emission Control System Warranty
(California, Maine, Massachusetts, and
Vermont only)
• smartmove Assistance (Canada)
• State Warranty Enforcement Laws (Lemon
Laws, USA only)
Page 19 of 314

Operator’s Manual
18
>> Introduction.
Important notice for California
retail buyers and lessees of smart
automobilesUnder California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if smart USA
Distributor, LLC and/or its authorized repair
or service facilities fail to fix one or more
substantial defects or malfunctions in the ve
hicle that are covered by its express warranty
after a reasonable number of repair attempts.
During the period of 18 months from original
delivery of the vehicle or the accumulation of
18 000 miles (approximately 29 000 km) on the
odometer of the vehicle, whichever occurs
first, a reasonable number of repair attempts
is presumed for a retail buyer or lessee if one
or more of the following occurs:(1) The same substantial defect or malfunction
results in a condition that is likely to cause
death or serious bodily injury if the vehi
cle is driven, that defect or malfunction
has been subject to repair two or more
times, and you have directly notified smart
USA Distributor, LLC in writing of the need
for its repair,
(2) the same substantial defect or malfunction
of a less serious nature than category (1)
has been subject to repair four or more
times and you have directly notified us in
writing of the need for its repair, or(3) the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Written notification should not be sent to a
dealer, it should be addressed to:
smart USA Distributor, LLC
Customer Assistance Center
1765 Telegraph Rd.
Bloomfield Hills, MI 48302
Page 20 of 314

Operator’s Manual
>> Introduction.
19 Maintenance
The Service Booklet describes all the neces
sary maintenance work which should be per
formed at regular intervals. It is important
that you service your vehicle in accordance
with the prescribed maintenance schedule.
Failure to do so may render your vehicle un
safe, it may affect the durability of the vehi
cle, and it may otherwise void the limited,
express warranty.
Always have the Service Booklet with you when
you take the vehicle to your authorized smart
center for service. The service advisor will
record each service in the booklet for you.
Roadside AssistanceThe smartmove Assistance (Canada) and
smart1 (USA) Program provides factory
trained technical help in the event of a break
down. Calls to the tollfree Roadside Assis
tance number
18007627887 (in the USA)
18776278004 (in Canada)
will be answered by smart Customer
Assistance Representatives 24 hours a day,
365 days a year.
Roadside Assistance will be provided in
accordance with standard program guidelines
which include providing service to the vehicle
up to a reasonable distance from a paved
roadway. We will make every effort to assist in
a breakdown situation, however, the accessi
bility of your vehicle will be determined by our
authorized smart center technician or the tow
service provider on a casebycase basis and
may be a factor in our ability to respond.Additional charges may be applicable for a
breakdown location determined not to be a
reasonably accessible roadside location as
determined by our authorized technician and
tow service provider.
For additional information refer to the smart
Roadside Assistance Program brochure in
your vehicle literature portfolio.
Page 21 of 314

Operator’s Manual
20
>> Introduction.
Change of address or ownershipI f y o u c h a n g e y o u r a d d r e s s , b e s u r e t o s e n d i n
the "Change of Address Notice" found in the
Service and Warranty Information Booklet, or
simply call the smart Customer Assistance
Center (in the USA) at 1800FORSMART, or
Customer Service (in Canada) at
18003870100. Maintaining your current
address information with smart will enable us
to contact you should important new informa
tion about the vehicle, such as recalls, become
available.
If you sell your smart, please leave all litera
ture with the vehicle to make it available to the
next operator.
If you bought this vehicle used, be sure to
send in the "Notice of Purchase of Used Car"
found in the Warranty Information Booklet, or
call the smart Customer Assistance Center (in
the USA) at 1800FORSMART, or Customer
Service (in Canada) at 18003870100.
Operating your vehicle outside
the USA or CanadaIf you plan to operate your vehicle in foreign
countries, please be aware that:
• service facilities or replacement parts may
not be readily available,
• unleaded gasoline for vehicles with
catalytic converters may not be available;
the use of leaded fuels will damage the
catalysts,
• gasoline may have a considerably lower
octane rating, and improper fuel can cause
engine damage.
Page 22 of 314
Symbols
>> Introduction.
21
Trademarks:
•Bluetooth
® is a registered trademark of
Bluetooth SIG Inc.
•ESP
® is a registered trademark of
DaimlerChrysler.
The following symbols are found in this
Operator’s Manual:
!
Highlights hazards that may result in
damage to your vehicle.
i
Helpful hints or further information you
may find useful.
*
Optional equipment is identified with
an asterisk. Since standard equip
ment varies between models, the
descriptions and illustrations in this
manual may differ slightly from the
actual equipment of your vehicle.
G
Warning!
Warning notices draw your attention to
hazards that may endanger your health or
life, or the health or life of others.
>
This symbol points to instructions
for you to follow.
>
A number of these symbols
appearing in succession indicates a
multiplestep procedure. (several >)
page
This symbol tells you where you can
find additional information on a top
ic within this Operator’s Manual.
Page 23 of 314

Operating safety
22
>> Introduction.G
Warning!
Work improperly carried out on elec
tronic components and associated
software could cause them to cease func
tioning. Because the vehicle’s electronic
components are interconnected, any
modifications made may produce an
undesired effect on other systems.
Electronic malfunctions could seriously
impair the operating safety of your
vehicle.
See an authorized smart center for
repairs or modifications to electronic
components.
Improper work or modifications on other
vehicle systems could also have a nega
tive impact on the operating safety of the
vehicle.
G
Warning!
Some safety systems only function while
the engine is running. You should there
fore never turn off the engine while
driving.G
Warning!
Heavy blows against the vehicle under
body or tires/wheels, for example when
running over an obstacle, road debris or
a pothole, may cause serious damage and
impair the operating safety of your
vehicle.
If you feel a sudden significant vibration
or ride disturbance, or you suspect that
damage to your vehicle has occurred, you
should turn on your hazard warning
flashers, carefully slow down, and drive
with caution to an area which is a safe
distance from the road.
Inspect the vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the
nearest authorized smart center or other
qualified maintenance or repair facility
for further inspection or repairs.
Page 24 of 314
Operating safety
>> Introduction.
23 Proper use of the vehicle
Proper use of the vehicle requires that you
are familiar with the following information and
rules:
• the safety precautions in this manual
• the "Technical data" section in this manual
• traffic rules and regulations
• motor vehicle laws and safety standards
G
Warning!
Various warning labels are attached to
your vehicle. These warning labels are
intended to make you and others aware of
various risks. You should not remove any
of these warning labels unless explicitly
instructed to do so by information on the
label itself. Removal of any of these labels
may cause you and others to be unaware
of certain risks which may result in an
accident and/or personal injury.