2008 RENAULT SCENIC phone

MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-64V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 14Not possible to make a call from the numbers stored in the list of
received calls
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the system properly.
This fault occurs with Nokia phones and cannot be repaired.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP14ITSJ84ph2V1.0

MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-65V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 15The call is not transferred to the navigation and communication
system if a number is dialled on the telephone
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the system properly.
This fault occurs with Siemens phones and cannot be repaired.
In this case, dial the numbers using the navigation central control.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP15ITSJ84ph2V1.0

MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-66V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 16 Communication is subject to interference with Bluetooth
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the system properly.
Check that the telephone network signal is strong enough to make a call.
For information on the latest list of telephones approved by Renault and the various
operations to perform on these telephones, see Technical Note 6024A Special
features of mobile phones for the navigation and communication system.
Make a call to a fixed line.
Is the interference still present?
YES
Deactivate Bluetooth mode on the telephone.
If the telephone is not listed opposite (see Technical
Note 6024A Special features of mobile phones
used with the navigation and communication
system).
Deactivate Bluetooth mode in the navigation
and communication system.
Press the SET button and select the telephone;
Bluetooth option; Bluetooth connection menus.
Make a call to a fixed line.
Is the interference still present?
YES
Procedure for activating the telephone's Bluetooth
mode:
–Nokia: Select Parameters, Connectivity, Bluetooth,
Deactivate in the main menu.
–Motorola: Select Configuration, Connection,
Bluetooth link, Configuration, Supply, Deactivated in
the main menu.
–Siemens: Select Adjustments, Mode/Data, Bluetooth,
then deactivate Bluetooth mode.NOThe fault is linked to the number
the customer is calling or to a localised
lack of network availability.
NOThe fault is linked to the customer's
telephone.
Ask the customer to carry out a fault
finding procedure on the telephone with
the vendor.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP16ITSJ84ph2V1.0

MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-67V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 16
CONTINUED
Place the telephone close to the navigation
computer.
If the fault is still present, check the condition
and connection of the connectors on the navigation
computer and the radio.
Is the interference still present?
YES
Match up another telephone and make a call.
Is the interference still present?
YES NO
If the fault is still present, contact the
Techline.
Fault solved, end of fault finding.
Procedure for matching the communication system
and the telephone:
On the navigation and communication system:
–Press the SET button.
–Enter the telephone menu.
–Select the Bluetooth option line.
–Select the save a Bluetooth telephone line.
On the telephone:
–Enter the menu to find a Bluetooth accessory.
–In the list of found accessories, select My CAR.
–Enter the PIN code given on the vehicle's navigation
display.NOEnd of fault finding.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITSJ84ph2V1.0

MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-68V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 17The person calling using the communication system cannot hear
me very well or cannot hear me at all (with Bluetooth)
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the system properly.
Check that the telephone network signal is strong enough to make a call.
For information on the latest list of telephones approved by Renault and the various
operations to perform on these telephones, see Technical Note 6024A Special
features of mobile phones for the navigation and communication system.
Make a call to a fixed line.
Is the fault still present?
YES
With the engine stopped, is voice recognition of
the words Directory and Dial working?
YES
Check the condition and connection of the
connectors of the telephone support base plate,
the navigation computer and the radio.
Match up another telephone and make a call.
Is the fault still present?
YES NO
If the fault is still present, contact the
Techline.
NOThe fault is linked to the number the
customer is calling or to a localised lack of
network availability.
Procedure for matching the communication system and the
telephone:
On the navigation and communication system:
–Press the SET button.
–Enter the telephone menu.
–Select the Bluetooth option line.
–Select the save a Bluetooth telephone line.
On the telephone:
–Enter the menu to find a Bluetooth accessory.
–In the list of found accessories, select My CAR.
–Enter the PIN code given on the vehicle's navigation
display.NOCheck the condition and connection of
the microphone connector.
Check that the microphone part number is
correct. If not, replace the microphone.
The fault is probably caused by the telephone. Ask the customer to carry
out a fault finding procedure on the telephone.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP17ITSJ84ph2V1.0

MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-69V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 18 Voice recognition is not working
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the system properly.
Use the Wiring Diagrams Technical Note, Scenic II.
With the engine stopped, then at 30 mph
(50 km/h) does voice recognition of the words
Directory and Dial work?
YES
The customer needs to use voice recognition
intensively for 2 weeks so that the voice recognition
system can learn to recognise his voice.
If the fault is still present, contact the Techline.
NOCheck the condition and connection of
the microphone connector
(component code 789).
Check that the microphone part number is
correct. If not, replace the microphone.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP18ITSJ84ph2V1.0