2008 RENAULT SCENIC phone

MULTIMEDIA
Fault finding - Conformity check
86C
86C - 27V5 MR-372-J84-86C050$520.mif
ITS
Program no.: 0020
Vdiag No.: 04
Sub-function: TESTS
NOTESOnly carry out this conformity check after a complete check with the diagnostic tool
(fault reading and configuration checks).
Application conditions: Engine stopped, + after ignition feed switched on.
Order FunctionParameter or Status
Check or Action Display and Notes Fault finding
1ScreenAC006:Screen test:
colour barsThis command is used
to test the colour
connections between
the navigation
computer and the
display.In the event of a fault, apply
the interpretation of
command AC006 Screen
test: colour bars.
AC007:Screen test:
shades of greyThis command is used
to test the video
connections between
the navigation
computer and the
display.In the event of a fault, apply
the interpretation of
command AC007 Screen
test: gradation of grey.
AC008:Screen test:
white screenThis command is used
to test the screen to
see if a pixel from the
display is out of order.Replace the display if several
pixels are out of order.
2Microphone AC009:Microphone testThis command is for
testing microphone
operation.
Note:
If it is quiet, speak into
the microphone to
check that it is working.In the event of a fault, apply
the interpretation of
command
AC009 Microphone test.
ITSJ84ph2V1.0

MULTIMEDIA
Fault finding - Command summary table
86C
86C - 37V5 MR-372-J84-86C050$780.mif
ITS
Program no.: 0020
Vdiag No.: 04MULTIMEDIA
Fault finding - Command summary table
CLEARING
RZ001Fault memory
RZ002Computer memory
RZ003Parameters and customer information
SETTINGS
VP002Enter VIN
VP004Netherlands legislation
ACTIVATION
AC004Speaker test
AC006Screen test: colour bars
AC007Screen test: shades of grey
AC008Screen test: white screen
AC009Microphone test
ITSJ84ph2V1.0
MR-372-J84-86C050$780.mif

MULTIMEDIA
Fault finding - Interpretation of commands
86C
86C - 38V5 MR-372-J84-86C050$832.mif
ITS
Program no.: 0020
Vdiag No.: 04MULTIMEDIA
Fault finding - Interpretation of commands
RZ001 Fault memory:
This command is used to clear faults stored in the navigation computer.
RZ002 Computer memory:
This command enables the configuration CF001 Vehicle Type for the navigation computer to be removed.
RZ003 Customer parameters and data
This command is used to clear CF001 Vehicle type command configurations, address books and navigation
settings stored by the customer in the navigation computer.
This command is also used to clear telephone numbers stored in the navigation computer and the list of received and
dialled calls when the telephone is connected to the vehicle.
Clearing procedure
●Establish dialogue with the navigation computer.
●Select the Repair mode menu.
●Select the Clear menu.
●Select the line of your choice.
●Confirm.
VP002 Write VIN:
This command permits manual entry of the vehicle's VIN into the computer. Use this command each time the
computer is replaced. The VIN number is inscribed on the manufacturer's plate.
Procedure for writing the VIN
●Establish dialogue with the navigation computer.
●Select the Repair mode menu.
●Select the other parameters menu.
●Select line VP002 Write VIN.
●Enter the VIN.
●Exit fault finding mode.
●Switch off the ignition.
●Wait for the end of the power-latch.
●Read the VIN again from the Identification menu for confirmation. IMPORTANT
The NETHERLANDS configuration is IRREVERSIBLE this selection cannot be cleared.
IMPORTANT
This command must be activated before removing the computer.
ITSJ84ph2V1.0
MR-372-J84-86C050$832.mif

MULTIMEDIA
Fault finding - Interpretation of commands
86C
86C - 42V5 MR-372-J84-86C050$832.mif
ITS
Program no.: 0020
Vdiag No.: 04
AC009
MICROPHONE TEST
NOTESThere must be no present or stored faults.
Use the Wiring Diagrams Technical Note, Scenic II.
Apply this procedure if the Faulty connection message appears when these commands are activated.
Check the condition and connection of the microphone connector (component code 789) and of the navigation
computer 40-track connector (component code 662) (broken, oxidised, bent tabs).
If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair), repair the connectors; otherwise, replace the wiring.
Check the insulation, continuity and the absence of interference resistance on the following connections:
●connection code 107J,
●connection code 107G,
●connection code 107F,
between components 789 and 662.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair), repair the wiring; otherwise, replace the wiring.
If the checks reveal no faults but the microphone does not work, replace component 789.
AFTER REPAIRCarry out another fault finding check on the system.
ITSJ84ph2V1.0

MULTIMEDIA
Fault finding - Customer complaints
86C
86C - 44V5 MR-372-J84-86C050$884.mif
ITS
Program no.: 0020
Vdiag No.: 04
NOTESOnly refer to these customer complaints after performing a full check with the
diagnostic tool.
AFTER UPDATING THE NAVIGATION DVD, THE SYSTEM NO LONGER WORKS ALP 12
IMPOSSIBLE TO USE TELEPHONE WITH BLUETOOTH ALP 13
NOT POSSIBLE TO MAKE A CALL FROM THE NUMBERS STORED IN THE LIST OF
RECEIVED CALLSALP 14
THE CALL IS NOT TRANSFERRED TO THE NAVIGATION AND COMMUNICATION
SYSTEM IF A NUMBER IS DIALLED ON THE TELEPHONEALP 15
COMMUNICATIONS ARE SUBJECT TO INTERFERENCE IN BLUETOOTH ALP 16
THE PERSON CALLING USING THE COMMUNICATION SYSTEM CANNOT HEAR
ME VERY WELL OR CANNOT HEAR ME AT ALL (WITH BLUETOOTH)ALP 17
VOICE RECOGNITION IS NOT WORKING ALP 18
THE DISPLAY ON THE SCREEN STAYS FROZEN ALP 19
THE SCREEN DISPLAYS CONNECT A DIAGNOSTIC TOOL ALP 20
ITSJ84ph2V1.0

MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-61V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 13 Impossible to use the telephone with Bluetooth
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the system properly.
Check that fault DF009 Computer is not present or stored.
Note:
List of telephones researched and approved by Renault in March 2005: Nokia 6820, Nokia 6230, Siemens S65,
Motorola V500, Motorola V600.
For information on the latest list of telephones approved by Renault and the various operations to perform on these
telephones, see Technical Note 6024A Special features of mobile phones for the navigation
and communication system.
Check that Bluetooth mode is activated in the navigation and communication system.
Press the SET button and select the telephone; Bluetooth option; Bluetooth connection menus.
Has the telephone been researched by Renault?
YES
Check that the telephone software on the telephone
is compatible with the vehicle's navigation
and communication system.
The telephone software compatible with
the vehicle's navigation and communication system
is greater than or equal to:
Nokia 6230 and 6820: v 03.15
Motorola V500 and V600: Triplets_G_0B.09.44R
Siemens S65: v 12
Is the telephone software compatible with
the vehicle's navigation and communication
system?
YES
Command to find out the telephone's software
(see Technical Note 6024 Special features on mobile
phones used with the navigation and communication
system):
–Nokia: *#0000#
–Motorola: select configuration, telephone status then
version information
–Siemens: *#06# NOSuggest that the customer buy
a telephone approved by Renault.
NOAsk the customer to contact
the telephone vendor in order to install
a software version into the telephone
that would be compatible with
the navigation and communication
system.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP13ITSJ84ph2V1.0

MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-62V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 13
CONTINUED 1
Activate the telephone's Bluetooth mode
(see NT 6024A Special features of mobile
phones used with the navigation
and communication system).
Match up the navigation and communication system
and the telephone.
Was the match successful?
YES NO
Test the Bluetooth terminal on
the navigation computer.
Check that the telephone does not need to be
confirmed before it is connected to the Bluetooth
system.
If this is the case, confirm in order to connect
the telephone then inhibit this function in the
telephone (not possible on Siemens telephones).
Procedure for activating the telephone's Bluetooth
mode:
–Nokia: Select Parameters, Connectivity, Bluetooth,
Activate in the main menu.
–Motorola: Select Configuration, Connection,
Bluetooth link, Configuration, Supply, Activated in
the main menu.
–Siemens: Select Adjustments, Mode/Data, Bluetooth,
then activate Bluetooth mode.
Procedure for matching the communication system
and the telephone:
On the navigation and communication system:
–Press the SET button.
–Enter the telephone menu.
–Select the Bluetooth option line.
–Select the save a Bluetooth telephone line.
On the telephone:
–Enter the menu to find a Bluetooth accessory.
–In the list of found accessories, select My CAR.
Enter the PIN code given on the vehicle's navigation
display
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITSJ84ph2V1.0

MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-63V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 13
CONTINUED 2
Check that the telephone is at the top of the matched
phones list (icon opposite its name).
Is the telephone at the top of the list?
Try to match another telephone to the vehicle's
navigation and communication system.
Was the match successful?
YES
The customer's telephone is definitely the reason
why it does not work with the navigation
and communication system.
NOPut the telephone at the top of the list of
telephones matched to the navigation
and communication system.
NOIf the fault has not been solved, contact
Techline.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITSJ84ph2V1.0