Page 29 of 71

MULTIMEDIA
Fault finding - Interpretation of statuses
86C
86C - 29V5 MR-372-J84-86C050$624.mif
ITS
Program no.: 0020
Vdiag No.: 04MULTIMEDIA
Fault finding - Interpretation of statuses
ET003
+ 12 V SIDE LIGHTS FEED
NOTESVisually check that the side lights are working. Carry out fault finding on the steering
column switches and the side lights.
Use the Wiring Diagrams Technical Note, Scenic II.
Check the condition of the 7.5 A fuse in the engine compartment connection unit (component code 1337).
Check the condition and connection of the navigation central control connectors (component code 1657) and of
the CD changer (component code 1272) (broken, bent tabs).
If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair), repair the connectors; otherwise, replace the wiring.
Check the insulation, continuity and the absence of interference resistance on the LPG connection between
components 1337, 1272 and 1657.
If the connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair), repair the wiring; otherwise, replace the wiring.
If the fault is still present, contact the Techline.
AFTER REPAIRRepeat the conformity check from the start.
ITS_V04_ET003ITSJ84ph2V1.0
MR-372-J84-86C050$624.mif
Page 35 of 71
MULTIMEDIA
86C
86C - 35V5 MR-372-J84-86C050$676.mif
ITS
Program no.: 0020
Vdiag No.: 04MULTIMEDIA
Fault finding - Parameter summary table
Tool parameter Diagnostic tool title
PR002Vehicle speed
PR005Number of CDs in the multi-changer
ITSJ84ph2V1.0
MR-372-J84-86C050$676.mif
Page 43 of 71
MULTIMEDIA
Fault finding - Customer complaints
86C
86C - 43V5 MR-372-J84-86C050$884.mif
ITS
Program no.: 0020
Vdiag No.: 04MULTIMEDIA
Fault finding - Customer complaints
NOTESOnly refer to these customer complaints after performing a full check with the
diagnostic tool.
NO DIALOGUE WITH THE COMPUTER ALP 1
THE SCREEN STAYS BLACKALP 2
NO VOICE MESSAGESALP 3
NO TRAFFIC INFORMATION MESSAGES APPEAR ON THE SCREEN ALP 4
POOR SATELLITE RECEPTIONALP 5
THE RADIO DOES NOT SWITCH ON AUTOMATICALLY OR GOES OFF AFTER
20 MINUTESALP 6
NO TIME DISPLAY OR TIME DISPLAY INCORRECT ALP 7
THE VOLUME DOES NOT CHANGE WITH A CHANGE IN VEHICLE SPEED ALP 8
POOR RADIO RECEPTIONALP 9
THE CD CHANGER DOES NOT WORK ALP 10
IMPOSSIBLE TO ALTER GPS GUIDANCE WHEN DRIVING ALP 11
ITSJ84ph2V1.0
MR-372-J84-86C050$884.mif
Page 51 of 71

MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-51V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 6The radio does not switch on automatically or switches off after
20 minutes
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the navigation system correctly.
Use the Wiring Diagrams Technical Note, Scenic II.
The navigation system does not receive the multimedia wake-up signal when the + after ignition feed is
switched on.
Check the condition of the CD changer fuses (component code 1272).
Has the fault disappeared?
NO YES
On pressing the CD changer on/off button, check for
the multimedia wake-up signal on connection 34HU
on the radio's blue connector (component
code 261).
Is the check result correct?
NO
Check the insulation, continuity and the absence
of interference resistance of connection 34HU
between components 1272, 261, 1657, 1127
and 662.
If any connection is faulty and if there is a repair
method (see Technical Note 6015A, Repairing
electrical wiring, Wiring: Precautions for repair),
repair the wiring; otherwise, replace the wiring.
Has the fault disappeared?
NO YES
End of fault finding.
End of fault finding.
YESCheck for + 12 V (+ battery feed) on
connection BCP3 of the component 261
black connector.
Is the check result correct?
NO YES
Check the insulation, continuity and the
absence of interference resistance of
connection BCP3 between components 261
and 260.
If any connection is faulty and if there is a repair
method (see Technical Note 6015A,
Repairing electrical wiring, Wiring:
Precautions for repair), repair the wiring;
otherwise, replace the wiring.
Has the fault disappeared?
YES NO
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP6ITSJ84ph2V1.0
Page 54 of 71

MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-54V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 8 The volume does not change with a change in vehicle speed
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the navigation system correctly.
Use the Wiring Diagrams Technical Note, Scenic II.
Check that volume according to speed function has
been activated.
Press the SET button and select the volume
correction menu.
Is the volume according to speed function
active?
YES
Carry out fault finding on the ABS/ESP (see 38C,
Anti-lock braking system).
Check the condition and connection of the receiver 32-track connector (component code 261) and of the navigation
computer 32-track connector (component code 662). If the connectors are faulty and if there is a repair method
(see Technical Note 6015A, Repairing electrical wiring, Wiring: Precautions for repair), repair
the connectors; otherwise, replace the wiring.
Check the insulation, continuity and the absence of interference resistance of the connection 47F between
components 261 and 662. If the connection is faulty and if there is a repair method (see Technical Note 6015A,
Repairing electrical wiring, Wiring: Precautions for repair), repair the wiring; otherwise, replace the wiring.
NOActivate this function.
Carry out a road test and check that
the volume varies as the vehicle speed
varies.
Does the volume vary?
NO YES
End of fault finding.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP8ITSJ84ph2V1.0
Page 57 of 71

MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-57V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 10 The CD changer does not work
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the system properly.
Use the Wiring Diagrams Technical Note, Scenic II.
Check the condition of the 15 A fuses (+ accessories
feed) on component 260 and 7.5 A (+ after ignition
feed) on component 1337.
Are the fuses in good condition?
YES
Check the condition and connection of the CD multi-changer connector (component code 1272).
If the connector is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair), repair the connector; otherwise, replace the wiring.
Has the fault disappeared?
NO YES
Disconnect the connector from component 1272,
check for + battery feed on connection BCP3, for
+ accessories feed on connection SP2 and for
+ after ignition feed on connection AP43 of
the component 1272 connector.
Also check that the earth on connection MAN is
perfect.
Did it pass the tests?
NO YES
NOReplace the fuses.
End of fault finding.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP10ITSJ84ph2V1.0
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