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206 Service
Tele Aid
If the Tele Aid system could not establish a
voice connection to the Response Center
(e.g. the relevant cellular phone network is
not available) the message
Call failed
appears.
Should this occur, assistance must be
summoned by other means.
Terminating the connection
The connection can only be terminated by
the Response Center who has answered
the call. Roadside Asssistance will assist if
technical problems with your vehicle are
experienced.
Roadside Assistance can only be
requested manually by pressing the
button. Refer to your vehicle Operator’s
Manual for additional information.
After initiating Roadside Assistance, the
message
Connecting Call will appear
on the display and the connection to a
Mercedes-Benz Roadside Assistance
Center is established. All audio sources are
muted.
If the connection is established, the
message
Call Connected will appear
and a voice connection between the
Roadside Assistance Center and the
vehicle occupants is established soon
after.
i
During an active emergency call,
switching to another application is not
possible.
WarningG
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, ve-
hicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the button. Ca refully leave the ve-
hicle and move to a safe location. The
Response Center will automatically contact
local emergency officials with the vehicle's
approximate location if they receive an auto-
matic SOS signal and cannot make voice
contact with the vehicle occupants.
Roadside Assistance
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207
Service
Tele Aid
If the Tele Aid system could not establish a
voice connection to a Mercedes-Benz
Roadside Center (e.g. the relevant cellular
phone network is not available). The
message
Call failed appears.
Terminating the connection
Roadside Assistance calls can be
terminated using the
ì button on the
multifunctional steering wheel or the K
key on COMAND. The call can also be
terminated by the Roadside Assistance
Center.
The COMAND reverts to the system last
active before a Tele Aid call was initiated. Pressing the
¡ button, a call to the
Mercedes-Benz Customer Assistance
Center will be initiated. Information
regarding the operation of your vehicle, the
nearest authorized Mercedes-Benz Center
or Mercedes-Benz USA products and
services is available to you.
Refer to your vehicle Operator’s Manual for
additional information.
After initiating an Information call, the
message
Connecting Call will appear
on display. The system is then establishing
a connection to the Mercedes-Benz
Customer Assistance Center. All audio
sources are muted.
If the connection is established, the
message
Call Connected will appear
and a voice connection between the
Roadside Assistance Center and the
vehicle occupants is established soon
after.
i
During an active Roadside Assistance
call, switching to another application
(e.g. Navigation) is possible.
Information call
Page 208 of 231
208 Service
Tele Aid
If the Tele Aid system could not establish a
voice connection to the Mercedes-Benz
Customer Assistance Center (e.g. the
relevant cellular phone network is not
available). The message
Call failed
appears . Terminating the connection
Information calls can
be terminated using
the ì button on the multifunctional
steering wheel or the K key on
COMAND. The call can also be terminated
by the Customer Assistance Center.
The COMAND reverts to the system last
active before a Tele Aid call was initiated. For the Tele Aid services Remote Door
Unlock and Stolen Vehicle Recovery
please refer to your vehicle Operator’s
Manual for information.
i
During an active Information call,
switching to another application (e.g.
Navigation) is possible.
Remote Door Unlock and Stolen
Vehicle Recovery
Page 209 of 231
209
Service
Entering data
Entering data
Sometimes you need to enter data such as
names or phone numbers.
E.g.:
New phone book entry
New address book entry
The following input types are possible:
Via selection menu
Via 12-button keypad (page 211) The selection menu is displayed
automatically when you press the
corresponding button in a menu in which
this kind of data in
put is possible. The
following display may appear if you create
a new entry in the phone book. You can enter upper-case and lower-case
letters including special characters and
numbers.
The following shift fields can be used to
change the type of the characters:
= Upper case
= Lower case
= Special characters
Shifting Keys
Press h, H , g , G or F to
select the shift field .
Press E.
Input via selection menu
ABC
abc
. . .
abc
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221
Glossary
Audio sourceThis includes the systems radio, CD
(CD drive in the control unit, CD chan-
ger), MP3-CD and DVD (only audible).
Autostore Enters the stations with the best recep-
tion (signal strength) into the autostore
memory in order of their reception
quality (from strong to weak).
Balance Defines sound-center left/right.
Bird’s-eye view The map is shown in three dimensions
with sky and horizon.
Bit rate (MP3) Measurement of transmission speed.
Indicates the number of bits transmit-
ted per time unit.
Bluetooth® Wireless personal area networks that
provide a way to connect and exchange
information between devices such as
mobile phones, laptops, PCs, etc. over
a short-range radio frequency. COMAND
(Co
ckpit Management and Data Sys-
tem)
Information and operating center for
vehicle sound and communications
systems, including the radio and
CD/DVD player, as well as for other op-
tional equipment (CD changer, telepho-
ne*, etc.).
CD (Compact Disc)
Digital storage medium in disc form.
CD-R (CD
Recordable)
->CD which can be written to once,
read many times but not deleted.
CD-RW (CD
Rewritable)
->CD which can be read, written to and
deleted many times. DVD
(D
igital Versatile Disc)
Digital storage medium for storing lar-
ge amounts of data.
DVD-R (D
igital Versatile Disc Recordable)
->DVD which can be written to once
and read many times.
DVD+R (D
igital Versatile Disc Recordable)
->DVD which can be written to once
and read many times.
DVD-RW (D
igital Versatile Disc Rewritable)
->DVD which can be read, written to
and deleted many times.
DVD+RW (D
igital Versatile Disc Rewritable)
->DVD which can be read, written to
and deleted many times.
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222 Glossary
Emergency callThis function places a call to a local
911 provider. It does not initiate a
->Tele Aid call. Please note that the
911 emergency call system is a public
service. Using it without due cause is a
criminal offense.
GPS (G
lobal Positioning System)
Satellite-based system for relaying
geographic location information to and
from vehicles equipped with special re-
ceivers. Employs DVD digital maps for
navigation. Heading Up
Dynamic map alignment, map is dis-
played facing driving direction pointing
up.
ID3 tag Additional information which may be
included in MP3 files (e.g. title, artist,
album).
ISO9660 A standard file system for recording
data on CDs.
Joliet Standard for recording data on CDs; an
extension of ISO 9660.
MP3 The term used in everyday speech for
->MPEG1 Audio Layer 3.
MPEG1 Audio Layer 3 A means of compressing digital audio
data. Multi session
A method for recording data, e.g. for
CDs. Data is written to the CD in a num-
ber of sessions.
Navigation DVD Contains all the destination addresses
(town, road, intersection, house num-
ber, special destinations) and the digi-
tal map material for a country or a
region for destination entry, route cal-
culation and destination guidance.
North Up The map is displayed facing north du-
ring route guidance.
POI (Point of Interest) Points of Interest include service stati-
ons, rest areas, parking lots, hospitals,
sight-seeing points, etc.
Provider is the network operator who makes
available (provides) telephone services
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223
Glossary
PUK (Personal Unblocking Key)
must be entered if the wrong PIN was
entered three consecutive times.
Roaming For this function, the mobile phone
uses the network of a contract partner.
There are home type and non-home
type systems. The Roaming indicator in
the COMAND display indicates that a
call is being made using a non-home
type system.
Root directory The uppermost directory on a storage
medium.
Scan rate (MP3) Indicates the frequency at which volt-
age samples are taken during the con-
version of an analog signal into a digital
signal. The analog-to-digital converter
converts the samples into digital sig-
nals. Service source
This includes the systems telephone*,
navigation (voice output during desti-
nation guidance) and ->Voice control
system
SIM (Subscriber Identity Module)
Card provided by the GSM telephone
service provider. Necessary for acces-
sing a mobile communication network.
SMS (S
hort Message Service)
With this function you can receive, read
and delete short text messages (if SMS
service is provided by your carrier)
Soft keys Keys that activate different functions.
Function of key depends on the selec-
ted operating mode.
Surround Playback method resulting in an impro-
ved spatial listening experience com-
pared to conventional stereo playback. Tele Aid
(Tele
matic Alarm Identification on De-
mand)
The Tele Aid system consists of three
types of response: automatic and ma-
nual emergency, roadside assistance,
and information. Tele Aid is initially ac-
tivated by completing a subscriber
agreement and placing an acquain-
tance call. Refer also to the vehicle op-
erating instructions.
The Tele Aid system is operational pro-
vided that the vehicle’s battery is char-
ged, properly connected, not damaged,
and cellular and GPS coverage is avai-
lable.
UDF (U
niversal Disc Format)
Standard for recording data on e.g.
DVDs.
Page 224 of 231
224 Glossary
Unlock codeYour unlock code prevents unauthori-
zed persons from using your telephone.
The unlock code is a number string,
which you have to enter when switch-
ing on the telephone.
Voice output During a trip, apart from visual informa-
tions (symbol or map displays),
COMAND also provides all of the
necessary spoken route information
via voice output.
Voice control system* One of the service sources of
COMAND.
As a voice-operated control system, it
controls the COMAND systems via
voice. Refer to the separate operating
instructions.
WB Weather Band