Page 647 of 801
646 Practical hintsWhat to do if …?Display
Possible cause/consequence
Possible solution
DISTRONIC PLUS
Currently Unavailable
See Oper. Manual
DISTRONIC Plus* is switched off and is
temporarily unavailable.
DISTRONIC Plus* is deactivated if:
the DISTRONIC Plus* cover in the radi-
ator grille is dirty
the radar sensors* do not sense any
other vehicles or objects, i.e. road sign
or similar to this, for a long time
the system is overheated
its function is impaired as a result of
heavy precipitation or fog
the battery voltage is insufficient
Clean the DISTRONIC Plus* cover in the radiator grille
(page 619).
Restart the vehicle.
Try activating DISTRONIC Plus* again later.
Wait until the system cools down or the battery recovers.
DISTRONIC Plus* will be operational again without you needing to
restart the engine if:
the dirt (e.g. slush) loosens while you are driving
the system detects that the radar sensors* are fully available
again
the message in the multifunction display disappears
DISTRONIC Plus* is switched off because
the radar sensor system* is temporarily in-
operative due to electromagnetic interfer-
ence near television and radio transmitter
stations, toll stations, speed measuring
systems, etc.
Wait until the message in the multifunction display disappears.
DISTRONIC PLUS
Inoperative
DISTRONIC Plus* is malfunctioning.
BAS Plus* and PRE-SAFE
® Brake* are also
not available.
Contact an authorized Mercedes-Benz Center as soon as pos-
sible.
Page 654 of 801
653 Practical hints
What to do if …?
Display
Possible cause/consequence
Possible solution
Next Service X
Due in ... days
Due in ... mls (km)
Service X must be carried out in ... days or
after ... miles (kilometers) (
page 612).
Have the maintenance service carried out by an authorized
Mercedes-Benz Center.
Only Shift to
Position 'P' When
Vehicle Is Stationary
You have tried to shift the automatic trans-
mission to park positionP using the gear
selector lever although the vehicle is still in
motion.
Stop your vehicle as soon as it is safe to do so.
Shift the automatic transmission to park positionP.
Engage the electronic parking brake (
page 422).
Park Assist
Currently Unavailable
See Oper. Manual
Park Assist* is deactivated because the
area around the sensors* in the front or the
rear bumper (
page 620) is dirty.
Clean the front and rear bumper (
page 620).
Park Assist* is deactivated because the
battery voltage is insufficient.
Have the battery checked by an authorized Mercedes-Benz
Center.
Park Assist* is switched off because the ra-
dar sensor system* is temporarily inopera-
tive due to electromagnetic interference
near television and radio transmitter sta-
tions, toll stations, speed measuring sys-
tems, etc.
Wait until the message in the multifunction display disappears.
Park Assist
Inoperative
Park Assist* is unavailable due to a mal-
function.
Contact an authorized Mercedes-Benz Center as soon as pos-
sible.
Page 655 of 801
654 Practical hintsWhat to do if …?Display
Possible cause/consequence
Possible solution
Blind Spot Assist
Currently Unavailable
See Oper. Manual
Blind Spot Assist* is deactivated because
the area around the sensors* in the front
or the rear bumper (
page 620) is dirty.
Clean the front and rear bumper (
page 620).
Blind Spot Assist* is deactivated because
the battery voltage is insufficient.
Have the battery checked by an authorized Mercedes-Benz
Center.
Blind Spot Assist* is switched off because
the radar sensor system* is temporarily in-
operative due to electromagnetic interfer-
ence near television and radio transmitter
stations, toll stations, speed measuring
systems, etc.
Wait until the message in the multifunction display disappears.
Blind Spot Assist
Inoperative
Blind Spot Assist* is unavailable due to a
malfunction.
Contact an authorized Mercedes-Benz Center as soon as
possible.
Page 656 of 801
655 Practical hints
What to do if …?
Display
Possible cause/consequence
Possible solution
Parking Guidance
Currently Unavailable
See Oper. Manual
Advanced Parking Guidance* is deactivat-
ed because the area around the sensors*
in the front or the rear bumper
(page 620) is dirty.
Clean the front and rear bumper (
page 620).
Advanced Parking Guidance* is deactivat-
ed because the battery voltage is insuffi-
cient.
Have the battery checked by an authorized Mercedes-Benz
Center.
Advanced Parking Guidance* is switched
off because the radar sensor system* is
temporarily inoperative due to electromag-
netic interference near television and radio
transmitter stations, toll stations, speed
measuring systems, etc.
Wait to see if the interference is temporary or do not use Ad-
vanced Parking Guidance*. Try in a location where the inter-
fering transmission might not be present.
Parking Guidance
Canceled
Advanced Parking Guidance* has been
canceled because:
the vehicle is sliding
the bumper became dirty in the area of
the sensors (
page 620)
there has been a malfunction
Use Advanced Parking Guidance* again later.
If the parking space symbol is not shown in the multi-function dis-
play at a speed below 10 mph (16 km/h):
Clean the bumpers (
page 620).
or
Restart the engine.
or
Contact an authorized Mercedes-Benz Center.
Page 671 of 801
670 Practical hintsWhat to do if …?Display
Possible cause/consequence
Possible solution
Parking Brake
See Oper. Manual
When you engage or release the electronic
parking brake, the red indicator lamp for
the electronic parking brake flashes for
approx.10 seconds. Afterward, it goes out
or lights up continuously. The yellow warn-
ing lamp for the electronic parking brake
lights up.
The electronic parking brake is malfunction-
ing or overheated for example due to over-
or undervoltage.
Carefully drive off (
page 422).
Contact an authorized Mercedes-Benz Cen-
ter as soon as possible.
In the event of overvoltage or undervoltage:
Remove the cause of the overvoltage or und-
ervoltage, e.g. charge the battery or restart
the engine.
Switch ignition off and back on again, and en-
gage or release electronic parking brake
(page 422).
If the electronic parking brake still cannot be re-
leased:
Contact an authorized Mercedes-Benz Cen-
ter as soon as possible.
(Continued on next page)
(USA only)(Canada only)
Page 679 of 801
678 Practical hintsWhat to do if …?Display
Possible cause/consequence
Possible solution
The battery is no longer charging.
Possible causes:
alternator malfunctioning
broken poly-V-belt
Stop the vehicle immediately in a safe loca-
tion.
Engage the electronic parking brake
(page 422).
Check the poly-V-belt.
If it is broken:
Do not continue to drive. Otherwise the en-
gine will overheat due to an inoperative water
pump which may result in damage to the en-
gine.
Notify an authorized Mercedes-Benz Center.
If it is intact:
Drive immediately to the nearest authorized
Mercedes-Benz Center.
There is a malfunction in the electronic
system.
Have the system checked by an authorized
Mercedes-Benz Center as soon as possible.
Page 686 of 801
685 Practical hints
What to do if …?
Display
Possible cause/consequence
Possible solution
Close Doors
to Lock Vehicle
You wanted to lock the vehicle but not all
doors were closed.
Close doors and lock vehicle again.
Don’t Forget
Your Key
This display appears (for a maximum of
60 seconds) if the driver’s door is opened
with the engine turned off and no SmartKey
in the starter switch.
This message is only a reminder.
Take the SmartKey or SmartKey with
KEYLESS-GO* with you when leaving the ve-
hicle.
Take Your Key
From Ignition
You have forgotten to remove the
SmartKey.
Remove the SmartKey from the starter
switch.
Replace
Key Battery
The batteries in the SmartKey with
KEYLESS-GO* are discharged.
Replace the batteries (
page 712).
Key Detected
In Vehicle
A SmartKey with KEYLESS-GO* left in the
vehicle was recognized while locking the ve-
hicle from the outside.
Take the SmartKey with KEYLESS-GO* out of
the vehicle.
Page 710 of 801
709 Practical hints
Unlocking/locking in an emergency
Unlocking the trunk
A minimum height clearance of 6.0 ft
(1.8 m) is required to open the trunk lid.
Insert the mechanical key2 into the
trunk lid lock until it stops.
Turn mechanical key2 all the way
counterclockwise to position 1.
The trunk opens.
Turn the mechanical key2 back and
remove it from the trunk lid lock.
Locking the vehicle
If you cannot lock the vehicle with the
SmartKey or KEYLESS-GO*, do the follow-
ing:
Close the front passenger door, the
rear right door and the trunk.
Open the driver’s door and the rear left
door.
Press the central locking switch on the
driver’s door (
page 369).
The locking knobs of the front passen-
ger door and the rear doors move
down.
If the vehicle battery is disconnected or
drained:
Press down the locking knobs of
the front passenger door and the
rear doors manually.
Exit the vehicle.
Check whether the trunk is locked.
If necessary, lock the trunk with the
mechanical key (
page 517).
Close the driver’s door.
Enter the vehicle through the rear left
door.
Press down the locking knob of the
driver’s door.
Exit the vehicle.
Close the rear left door.
The vehicle is locked.
1
Unlocking in an emergency
2
Mechanical key
!
The trunk lid swings open upwards automat-
ically. Always make sure that there is sufficient
overhead clearance.
i
If you cannot close the trunk with the re-
mote trunk opening/closing* switch, lower the
trunk lid manually and close it with hands placed
flat on the trunk lid until it is engaged in its lock.
!
To prevent inadvertent lockout, make sure
to have the SmartKey or SmartKey with
KEYLESS-GO* with you before proceeding with
the next step. The next step will lock the vehicle.
i
This procedure does not arm the anti-theft
alarm system nor does it lock the fuel filler flap.
