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Troubleshooting
282 Troubleshooting
Points to remember
G
Risk of accident and injury
The operating safety of the vehicle could be impaired if service work is carried out incorrectly. There is a risk that you could lose control of
the vehicle and cause an accident. The safety systems may no longer be able to protect you or others as they are designed to do.
Always have maintenance work carried out at a qualified specialist workshop which has the necessary specialist knowledge and tools to
carry out the work required.
Mercedes-Benz recommends that you use a Mercedes-Benz Service Centre for this purpose.
In particular, work relevant to safety or on safety-related systems must be carried out at a qualified specialist workshop. Indicator and warning lamps in switches and buttons
Problem Possible cause/consequence Suggested solutions
One or all of the indicator lamps
in the seat ventilation* button are
flashing. There is insufficient voltage
because too many consumers are
switched on. The seat ventila-
tion* has switched itself off auto-
matically. X
Switch off consumers that are not required, e.g. reading lamps,
interior lighting, etc.
The seat ventilation* will automatically switch back on as soon as
there is sufficient voltage again. One or all of the indicator lamps
in the seat heating* button are
flashing. There is insufficient voltage
because too many consumers are
switched on. The seat heating*
has switched itself off automati-
cally. X
Switch off consumers that are not required, e.g. reading lamps,
interior lighting, etc.
The seat heating* will automatically switch back on as soon as
there is sufficient voltage again. Practical advice
* optional
211_AKB; 2; 5, en-GB
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Troubleshooting
301Key
Problem Possible cause/consequence Suggested solutions
You cannot lock or unlock the
vehicle using the key. The key batteries are discharged
or nearly discharged. X
To do this, point the tip of the key at the driver's door handle from
close range and try to unlock or lock the vehicle again.
If this does not work:
X Lock or unlock the vehicle using the emergency key element
(Y page 306).
X Check the key batteries (Y page 310) and replace them if neces-
sary (Y page 310). The key is faulty. X
Lock or unlock the vehicle using the emergency key element
(Y page 306).
X Have the key checked at a qualified specialist workshop. The battery charge indicator lamp
of the key does not go on during
the test. The key batteries are discharged. X
Change the batteries (Y page 310).You have lost a key. X
Have the key cancelled at a Mercedes-Benz Service Centre.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the manual locks changed too. You have lost the emergency key
element. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the manual locks changed too. Practical advice
211_AKB; 2; 5, en-GB
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Changing the batteries
3101
Resetting tool
2 To press back head restraint cushion
3 Guide
X Take resetting tool 1out of the glove com-
partment.
X Insert resetting tool 1into guide 3
between the head restraint cushion and the
rear head restraint cover.
X Press resetting tool 1downwards until
you hear the head restraint deployment
mechanism engage.
X Pull out resetting tool 1.
X Firmly press back head restraint cushion
2 until it engages.
X Repeat this procedure for the second head
restraint. Changing the batteries
Notes
It is advisable to have the batteries replaced
at a qualified specialist workshop, e.g. at a
Mercedes-Benz Service Centre. G
Risk of poisoning
Batteries contain toxic and caustic sub-
stances. For this reason, keep batteries
away from children.
If a battery is swallowed, consult a doctor
immediately. H
Environmental note
Do not dispose of batteries with the house-
hold rubbish. They contain highly toxic sub-
stances.
Take discharged batteries to a qualified
specialist workshop, e.g. a Mercedes-Benz
Service Centre, or to a special collection
point for old batteries. Key or KEYLESS GO key*
Checking the batteries X
Press the jork button.
The batteries are in order if the battery
charge indicator lamp lights up briefly.
Changing the batteries You require two CR 2025 3 V cell batteries.
X
Remove the emergency key element from
the key (Y page 306). 1
Emergency key element
2 Battery tray Practical advice
* optional
211_AKB; 2; 5, en-GB
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