2007 SATURN OUTLOOK Owners Manual

Recommended Fluids and
Lubricants
Fluids and lubricants identied below by name,
part number, or specication can be obtained from
your dealer/retailer.
Usage Fluid/Lubricant
Engine OilEngine oil which meets GM
Standard GM6094M and displays
the American Petroleum Institute
Certied for Gasoline Engines
starburst symbol. To determine the
proper viscosity for your vehicle’s
engine, seeEngine Oil on page 387.
Engine Coolant50/50 mixture of clean, drinkable
water and use only DEX-COOL
®
Coolant. SeeEngine Coolant on
page 396.
Hydraulic Brake
SystemDelco
®Supreme 11 Brake Fluid or
equivalent DOT-3 brake uid.
Windshield
WasherGM Optikleen
®Washer Solvent.
Power Steering
SystemGM Power Steering Fluid
(GM Part No. U.S. 89021184,
in Canada 89021186).
Automatic
TransmissionDEXRON
®-VI Automatic
Transmission Fluid.
Usage Fluid/Lubricant
Key Lock
CylindersMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).
Carrier
Assembly —
Differential
(Rear Drive
Module) and
Transfer
Case (Power
Transfer Unit)SAE 75W-90 Synthetic
Axle Lubricant
(GM Part No. U.S. 89021677,
in Canada 89021678) meeting
GM Specication 9986115.
Hood Latch
Assembly,
Secondary
Latch, Pivots,
Spring
Anchor, and
Release PawlLubriplate Lubricant Aerosol
(GM Part No. U.S. 12346293,
in Canada 992723) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
Hood and
Door Hinges
and Rear
Folding SeatMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).
Weatherstrip
ConditioningWeatherstrip Lubricant
(GM Part No. U.S. 3634770,
in Canada 10953518) or
Dielectric Silicone Grease
(GM Part No. U.S. 12345579,
in Canada 992887).
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Normal Maintenance Replacement Parts
Replacement parts identied below by name, part number, or specication can be obtained from your
dealer/retailer.
Part Part Number ACDelco®Part Number
Engine Air Cleaner/Filter 15278634 —
Engine Oil Filter 89017524 PF48
Spark Plugs 12611882 41-107
Windshield Wiper Blades
Right – 20.8 inches (53. cm) 15254804 —
Left – 24.6 inches (62.5 cm) 15254805 —
Rear – 11.6 inches (30.0 cm) 15276259 —
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Engine Drive Belt Routing
3.6L V6 Engine
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Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the
service, and the type of services performed in the boxes provided. SeeMaintenance Requirements on
page 486. Any additional information fromOwner Checks and Services on page 493can be added on the
following record pages. You should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
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Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
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Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
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Customer Assistance and Information....... 504
Customer Satisfaction Procedure............... 504
Online Owner Center................................. 507
Customer Assistance for
Text Telephone (TTY) Users.................. 508
Customer Assistance Offices..................... 508
GM Mobility Reimbursement Program........ 509
Roadside Assistance Program................... 509
Collision Damage Repair........................... 513Reporting Safety Defects............................ 516
Reporting Safety Defects to the
United States Government..................... 516
Reporting Safety Defects to the
Canadian Government............................ 517
Reporting Safety Defects to Saturn............ 517
Service Publications Ordering Information ... 518
Vehicle Data Recording and Privacy......... 519
Event Data Recorders............................... 520
OnStar...................................................... 521
Navigation System..................................... 521
Radio Frequency Identication (RFID)........ 521
Section 7 Customer Assistance Information
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your retailer and to Saturn. Together we
are committed to providing our customers with
unparalleled service, before, during, and after the
purchase of a Saturn vehicle, for total customer
satisfaction. We call this the Saturn Difference.
Normally, any concerns with the sales transaction
or the operation of your vehicle are resolved by
your retailer’s sales or service departments.
If, for any reason, your ownership experience
falls below your expectations, we suggest
you take the following action:
STEP ONE:Contact the Retail Customer
Assistance Liaison. Any member of the retail
management team has the authority and the desire
to resolve your concerns. Normally, concerns
can be quickly resolved at this level.
STEP TWO:Should you need additional
assistance, in the U.S., contact the
Saturn Customer Assistance Centerby calling 1-800-553-6000. In Canada, contact
the Saturn Customer Communication Centre at
1-800-263-1999. A Saturn Customer Assistance
Center team member will handle your call and
assist in providing product and warranty
information, the nearest retailer location, roadside
assistance, brochures, literature and discuss any
concerns you may have.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give the
Customer Assistance Representative:
Vehicle Identication Number (VIN). This
17-digit number can be found on the vehicle
registration or title, on the upper driver side
corner of the dash, or on your roadside
assistance key card.
The name of your selling and servicing retail
facility.
Vehicle delivery date and present mileage.
Your daytime and evening phone numbers.
When contacting Saturn, please remember that
your concern will likely be resolved at a retailer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
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