Customer Assistance and Information....... 504
Customer Satisfaction Procedure............... 504
Online Owner Center................................. 507
Customer Assistance for
Text Telephone (TTY) Users.................. 508
Customer Assistance Offices..................... 508
GM Mobility Reimbursement Program........ 509
Roadside Assistance Program................... 509
Collision Damage Repair........................... 513Reporting Safety Defects............................ 516
Reporting Safety Defects to the
United States Government..................... 516
Reporting Safety Defects to the
Canadian Government............................ 517
Reporting Safety Defects to Saturn............ 517
Service Publications Ordering Information ... 518
Vehicle Data Recording and Privacy......... 519
Event Data Recorders............................... 520
OnStar...................................................... 521
Navigation System..................................... 521
Radio Frequency Identi cation (RFID)........ 521
Section 7 Customer Assistance Information
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OnStar
If your vehicle has OnStar®and you subscribe
to the OnStar®services, please refer to the
OnStar®Terms and Conditions for information
on data collection and use. See alsoOnStar®
System on page 145in this manual for more
information.
Navigation System
If your vehicle has anavigation system,
use of the system may result in the storage of
destinations, addresses, telephone numbers,
and other trip information.Please refer to
the navigation system operating manual for
information on stored data and for deletion
instructions.
Radio Frequency
Identi cation (RFID)
RFIDtechnology is used in some vehicles
for functions such as tire pressure monitoring and
ignition system security, as well as in connection
with conveniences such as key fobs for remote
door locking/unlocking and starting, and in-vehicle
transmitters for garage door openers. RFID
technology in Saturn vehicles does not use or
record personal information or link with any other
Saturn system containing personal information.
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