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273 Customer Assistance and Information
Maintenance schedule __ 274
Owner assistance ______ 276
Reporting Safety Defects
(USA) _______________ 277
Reporting Safety Defects
to the Canadian
government__________ 277
Vehicle Data Collection
and Event Data
Recorders ___________ 278
Customer Assistance and Information
3Asterisk means: equipment not fitted in all cars
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274 Customer Assistance and InformationMaintenance scheduleThe Maintenance Schedule prescribes a
service program to the purchaser/operator
of a Saab that is reasonable and necessary
to ensure the proper emission control sys-
tems function, safety and reliability of the
Saab automobile in normal use. Additional
maintenance is recommended for specific
components when the car is operated under
certain severe conditions. Proper mainte-
nance is always a good practice!
Authorized Saab dealers are equipped and
trained to meet your Saab’s service needs.
They regularly receive up-to-date Saab ser-
vice manuals and parts and technical ser-
vice bulletins from Saab and are able,
through their franchise agreement, to attend
Saab service schools, obtain Saab special
tools and technical assistance and pur-
chase original equipment service and
replacement parts.
Today’s complex automobiles should only
be entrusted to the most knowledgeable
service professionals. A Saab dealer is your
best choice.
SERVICE INTERVALSA time for service message will illuminate on
the Saab Instrument Display (SID) when the
car is due for regular maintenance.
There are three different messages that will
appear:
TIME FOR INTERMEDIATE SERVICE
indicates that an oil/filter change is required
along with several inspections. This mes-
sage is set by the engine management
system which calculates service intervals
based on several factors including driving
habits, ambient temperature, number of
cold starts, mileage driven and elapsed time
since the last service. If mileage accumula-
tion does not occur, the message will be set,
and maintenance required at a maximum of
1 year.
TIME FOR MAIN AND INTERMEDIATE
SERVICE
indicates that an oil/filter change is required
along with several inspections and addi-
tional maintenance such as air filter or spark
plug replacement.TIME FOR MAIN SERVICE
will be set when additional maintenance is
necessary, such as air filter or spark plug
replacement. When the message Time for
service. is displayed, contact your Saab
Dealer for a service appointment.
Failure to perform scheduled maintenance
in a timely manner may result in serious
damage to key components or systems. Time for service.
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275 Customer Assistance and Information
Engine oil and filter changesChanging the engine oil and filter is required
at every service point. Use only a Saab
approved long-life oil filter and engine oils
meeting the SAE viscosity ratings and API
service classifications stated in the “Techni-
cal data” section of this Owner’s Manual.
The use of extra additives in the oil is not
necessary and is not recommended, and
may be harmful to turbochargers.
More frequent oil changes are recom-
mended if your vehicle is operated under
any of the following conditions:
Most trips are less than 5–10 miles (8–
16 km). This is particularly important
when outside temperatures are below
freezing.
Most trips include extensive idling
(frequent stop-and-go traffic).
Most trips are through dusty areas (such
as construction zones).
If the vehicle is used for delivery service,
police, taxi or other commercial applica-
tions.
If your driving habits match this description,
have the engine oil and filter changed in-
between normal services. These conditions
cause the engine oil to break down faster.
The Warranties and Service Record Book-
let has provisions to record extra oil
changes.
Service record retentionIt is the owner’s responsibility to retain ser-
vice records. If possible, you should keep
copies of all shop work orders for all service
and repairs, whenever performed. As indi-
cated in the new car and emission control
system warranties, it is important to docu-
ment that all necessary maintenance has
been done.
HOW THE SERVICE RECORD IS ORGA-
NIZED
The service record is comprised of a series
of coupons on which to record services as
they are performed. There are additional
coupons for documenting extra engine oil
and filter changes, extra automatic trans-
mission fluid services necessary for severe
service conditions, and brake fluid changes.
HOW TO USE THE SERVICE RECORD
COUPONS
When the car is brought to a Saab dealer for
scheduled maintenance, present the War-
ranties & Service Record Booklet to the ser-
vice manager. When the technician has
completed the service, the technician will
sign the maintenance record. The person
responsible for quality assurance at the
dealership will also sign and stamp the
record with the dealer identification stamp.
Service costsDealer pricing practices and labor for ser-
vice work vary. Saab’s recommended ser-
vice times for each service point do not
include the labor required to replace wear
items, such as wiper blades, brake pads or
tires. Nor is labor to perform other service or
repairs found to be necessary as a result of
the inspections included in these times.
Additional labor and parts will be charged
for such work when necessary, except as
covered under an applicable Saab warranty
or any optional extended service contract.
Transmission fluid changes or suspension
alignment, when necessary, are also addi-
tional.
Dealer charges for general shop material,
regulated hazardous waste removal, recy-
cling expenses or other operation costs may
also be applied to service and repair
invoices and are apt to vary by dealer and
location.
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276 Customer Assistance and InformationOwner assistanceWarranties and service problem
assistanceFor complete information about all applica-
ble warranties, including the New Car War-
ranty, Perforation Warranty, Vehicle Emis-
sion Warranty and Emission Perforation
Warranty, consult the Warranties and Ser-
vice Record Booklet which accompanies
this Owner’s Manual. It also contains owner
assistance information including Saab
Roadside Assistance. If the booklet is lost or
misplaced, a new one may be ordered
through a Saab dealer or by contacting
Saab.
In the U.S. there is a national Customer
Assistance Center at Saab Cars USA, Inc.
The toll-free number to call from all 50 states
is 1-800-955-9007.
In Canada, please call the Saab Customer
Assistance Centre at 1-800-263-1999.
A list of authorized Saab sales and service
dealers is available for those planning to
travel in the United States and Canada.
Canadian or U.S. travelers may call the
Customer Assistance Center in the country
in which they are traveling.
Change of Address Notification
(U.S. and Canada)Two change of address cards are provided
at the end of the Warranties and Service
Record Booklet. Knowing your current
address allows Saab to contact you in the
event of a recall or service campaign.
Please help us keep our records up to date
for your own peace of mind.
Service informationFactory Service Manuals for the Saab 9-3
and 9-5 car lines can be ordered through
your dealer. These are comprehensive
manuals on CD rom, geared to use by pro-
fessional technicians. Consult your Saab
dealer for prices for your model.
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277 Customer Assistance and Information
Reporting Safety
Defects (USA)If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to noti-
fying Saab Cars USA, Inc.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds that
a safety defect exists in a group of vehicles,
it may order a recall and remedy campaign.
However, NHTSA cannot become involved
in individual problems between you, your
dealer, or Saab Cars USA, Inc.
To contact NHTSA, you may call the toll-
free Vehicle Safety Hotline at 1-888-327-
4236 (TTY: 1-800-424-9153; go to
http://
www.safercar.gov
; or write to: Administra-
tor, NHTSA, 400 Seventh Street, SW.,
Washington D.C. 20590. You can also
obtain other information about motor vehi-
cle safety from
http:// www safercar.gov.
Reporting Safety
Defects to the Canadian
governmentIf you live in Canada, and believe that your
vehicle has a safety defect, you should
immediately notify Transport Canada, in
addition to notifying General Motors of
Canada Limited.
You may write to Transport Canada at Box
8880, Ottawa, Ontario, K1G 3J2.
In addition to notifying Transport Canada in
a situation like this, we certainly hope you
will notify us. In Canada, please call our
Saab Customer Assistance Centre at 1-
800-263-1999.
Or write:
General Motors of Canada Limited
Customer Assistance Centre,
1908 Colonel Sam Drive,
Oshawa, Ontario, L1H 8P7.
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278 Customer Assistance and InformationVehicle Data Collection and
Event Data RecordersYour vehicle, like other modern motor vehi-
cles, has a number of sophisticated com-
puter systems that monitor and control sev-
eral aspects of the vehicle’s performance.
Your vehicle uses on-board vehicle comput-
ers to monitor emission control components
to optimize fuel economy, to monitor condi-
tions for air bag deployment and, if so
equipped, to provide anti-lock braking and
to help the driver control the vehicle in diffi-
cult driving situations. Some information
may be stored during regular operations to
facilitate repair of detected malfunctions;
other information is stored only in a crash
event by computer systems commonly
called event data recorders (EDR).
In a crash event, computer systems, such
as the Air Bag Sensing and Diagnostic
Module (SDM) in your vehicle may record
information about the condition of the vehi-
cle and how it was operated, such as data
related to engine speed, brake application,
throttle position, vehicle speed, steering
wheel angle, lateral acceleration, safety belt
usage, air bag readiness, air bag perfor-
mance, and the severity of a collision. This
information has been used to improve vehi-
cle crash performance and may be used to
improve crash performance of future vehi-
cles and driving safety. Unlike the data
recorders on many airplanes, these on-
board systems do not record sounds, such
as conversation of vehicle occupants.To read this information, special equipment
is needed and access to the vehicle or the
SDM is required.
Saab will not access information about a
crash event or share it with others other than
with the consent of the vehicle owner or,
if the vehicle is leased, with the consent of
the lessee,
in response to an official request of police
or similar government office,
as part of Saab’s defense of litigation
through the discovery process, or
as required by law.
In addition, once Saab collects or receives
data, Saab may
use the data for Saab research needs,
make it available for research where
appropriate confidentiality is to be main-
tained and need is shown, or
share summary data which is not tied to a
specific vehicle with non-Saab organiza-
tions for research purposes.
Others, such as law enforcement, may have
access to the special equipment that can
read the information if they have access to
the vehicle or SDM.
If your vehicle is equipped with OnStar®,
please check the OnStar® subscription ser-
vice agreement or manual for information
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279 Technical data
General data __________ 280
Engine _______________ 283
Engine oil _____________ 284
Fuel__________________ 285
Engines ______________ 286
Electrical system_______ 286
Drive belt _____________ 287
Manual transmission ___ 287
Automatic transmission _ 288
Suspension ___________ 288
Steering ______________ 288
Brake system__________ 289
Wheels and tires _______ 290
Plates and labels _______ 293
Technical data
3Asterisk means: equipment not fitted in all cars
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280 Technical dataGeneral dataOverall length, including bumpers: ______
Sport Sedan and Convertible _________ 182.5'' (4635 mm)
SportCombi_______________________ 183.2'' (4654 mm)
Overall width, including door mirrors _____ 80.2'' (2038 mm)
Maximum height ____________________ 60.6'' (1539 mm)
Wheelbase ________________________ 105.3'' (2675 mm)
Tr a c k :
Front ____________________________ 59.8'' (1524 mm)
Rear ____________________________ 59.3'' (1506 mm)
Ground clearance at GVW ____________ approx. 4.7''
(120 mm)
Number of seats (incl. driver):
Sport Sedan and SportCombi ________ 5
Convertible _______________________ 4
Turning circle:
Measured at vehicle extremities _______ 39.0 ft. (11.9 m)
V.I.N. label on vehi-
cles sold in U.S.A.V.I.N. label on vehicles sold in
CanadaPermissible load (in addition to the driver) = GVW minus curb weight. The maximum
permissible axle load, front or rear, must not be exceeded.
The precise curb weight of the vehicle and load capacity are specified in the vehicle
registration documents.Trunk length, Sport Sedan:
Rear seat raised ___________________ 40.8'' (1036 mm)
Rear seat lowered _________________ 69.8'' (1774 mm)
Trunk length, Convertible _____________ 29.1" (740 mm)
Trunk length, SportCombi:
Rear seat raised ___________________ 39.9'' (1013 mm)
Rear seat lowered _________________ 70.0'' (1777 mm)
Trunk volume (VDA):
Sport Sedan ______________________ 15.0 cu.ft. (425 l)
Convertible, soft top raised ___________ 12.4 cu.ft. (352 l)
Convertible, soft top folded ___________ 8.3 cu.ft. (235 l)
SportCombi ______________________ 14.8 cu.ft. (419 l)
SportCombi with rear seat lowered ____ 45.0 cu.ft. (1273 l)
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