AV-48
< FUNCTION DIAGNOSIS >[AUDIO WITH NAVIGATION]
DIAGNOSIS SYSTEM (NAVI CONTROL UNIT)
The device name of Bluetooth can be confirmed and changed.
The device name can be changed by sixteen digits within A to Z
(small character can be used) and - (hyphen).
Delete Unit Connection Log
Deletes any unit connection records and error records from the NAVI
control unit memory. (Clear the records of the unit that has been
removed.)
Feature Restriction Setting
Operations of navigation system that are performed while driving
can be restricted by using this function.
CAUTION:
Once operational restrictions are imposed, they can not be can-
celled even when the software is updated or the language-
switching program is loaded.
CONSULT - III Function (MULTI AV)INFOID:0000000001728644
CONSULT-III functions
CONSULT-III performs the following functions via the communication with the NAVI control unit.
Self-diagnosis results
In CONSULT-III self-diagnosis, self-diagnosis results and error history are displayed collectively.
The current malfunction indicates “CRNT”. The past malfunction indicates “PAST”.
The timing is displayed as “0” if any of the error codes [U1000], [U1010], [U1300] and [U1310] is detected.
The counter increases by 1 if the condition is normal at the next ignition switch ON cycle.
Self-diagnosis results display item
JPNIA0171GB
JPNIA0172GB
JSNIA0345GB
Diagnosis mode Description
SELF-DIAG RESULTSPerforms a diagnosis on the NAVI control unit and a connection diagnosis for the communica-
tion circuit of the Multi AV system, and displays the current and past malfunctions collectively.
DATA MONITOR The diagnosis of vehicle signal that is input to the NAVI control unit can be performed.
AV COMM MONITOR Allows the technician to monitor the status of the Multi AV system communication signals.
ECU PART NUMBER The part number of NAVI control unit can be checked.
DLK-202
< SYMPTOM DIAGNOSIS >[WITH I-KEY, WITHOUT SUPER LOCK]
SQUEAK AND RATTLE TROUBLE DIAGNOSES
SQUEAK AND RATTLE TROUBLE DIAGNOSES
Work FlowINFOID:0000000001396663
CUSTOMER INTERVIEW
Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any of
the customer's comments; refer to DLK-206, "
Diagnostic Worksheet". This information is necessary to dupli-
cate the conditions that exist when the noise occurs.
The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain
all the facts and conditions that exist when the noise occurs (or does not occur).
If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer is
concerned about. This can be accomplished by a test drive with the customer.
After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
Squeak – (Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard surfaces
= higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping
Creak – (Like walking on an old wooden floor)
Creak characteristics include firm contact/slow movement/twisting with a rotational movement/pitch depen-
dent on materials/often brought on by activity.
Rattle – (Like shaking a baby rattle)
Rattle characteristics include the fast repeated contact/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
Knock – (Like a knock on a door)
Knock characteristics include hollow sounding/sometimes repeating/often brought on by driver action.
Tick – (Like a clock second hand)
Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.
Thump – (Heavy, muffled knock noise)
Thump characteristics include softer knock/dead sound often brought on by activity.
Buzz – (Like a bumble bee)
Buzz characteristics include high frequency rattle/firm contact.
Often the degree of acceptable noise level will vary depending upon the person. A noise that you may judge
as acceptable may be very irritating to the customer.
Weather conditions, especially humidity and temperature, may have a great effect on noise level.
DUPLICATE THE NOISE AND TEST DRIVE
If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or location of the noise. This information can be used to
duplicate the same conditions when you confirm the repair.
SBT842
SQUEAK AND RATTLE TROUBLE DIAGNOSES
DLK-431
< SYMPTOM DIAGNOSIS >[WITH I-KEY & SUPER LOCK]
C
D
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F
G
H
I
J
L
MA
B
DLK
N
O
P
SQUEAK AND RATTLE TROUBLE DIAGNOSES
Work FlowINFOID:0000000001396891
CUSTOMER INTERVIEW
Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any of
the customer's comments; refer to XX-XX, "*****"
. This information is necessary to duplicate the conditions
that exist when the noise occurs.
The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain
all the facts and conditions that exist when the noise occurs (or does not occur).
If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer is
concerned about. This can be accomplished by a test drive with the customer.
After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
Squeak – (Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard surfaces
= higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping
Creak – (Like walking on an old wooden floor)
Creak characteristics include firm contact/slow movement/twisting with a rotational movement/pitch depen-
dent on materials/often brought on by activity.
Rattle – (Like shaking a baby rattle)
Rattle characteristics include the fast repeated contact/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
Knock – (Like a knock on a door)
Knock characteristics include hollow sounding/sometimes repeating/often brought on by driver action.
Tick – (Like a clock second hand)
Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.
Thump – (Heavy, muffled knock noise)
Thump characteristics include softer knock/dead sound often brought on by activity.
Buzz – (Like a bumble bee)
Buzz characteristics include high frequency rattle/firm contact.
Often the degree of acceptable noise level will vary depending upon the person. A noise that you may judge
as acceptable may be very irritating to the customer.
Weather conditions, especially humidity and temperature, may have a great effect on noise level.
DUPLICATE THE NOISE AND TEST DRIVE
If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or location of the noise. This information can be used to
duplicate the same conditions when you confirm the repair.
SBT842
SQUEAK AND RATTLE TROUBLE DIAGNOSES
DLK-573
< SYMPTOM DIAGNOSIS >[WITHOUT I-KEY & SUPER LOCK]
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D
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F
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MA
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DLK
N
O
P
SQUEAK AND RATTLE TROUBLE DIAGNOSES
Work FlowINFOID:0000000001397114
CUSTOMER INTERVIEW
Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any of
the customer's comments; refer to XX-XX, "*****"
. This information is necessary to duplicate the conditions
that exist when the noise occurs.
The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain
all the facts and conditions that exist when the noise occurs (or does not occur).
If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer is
concerned about. This can be accomplished by a test drive with the customer.
After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
Squeak – (Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard surfaces
= higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping
Creak – (Like walking on an old wooden floor)
Creak characteristics include firm contact/slow movement/twisting with a rotational movement/pitch depen-
dent on materials/often brought on by activity.
Rattle – (Like shaking a baby rattle)
Rattle characteristics include the fast repeated contact/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
Knock – (Like a knock on a door)
Knock characteristics include hollow sounding/sometimes repeating/often brought on by driver action.
Tick – (Like a clock second hand)
Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.
Thump – (Heavy, muffled knock noise)
Thump characteristics include softer knock/dead sound often brought on by activity.
Buzz – (Like a bumble bee)
Buzz characteristics include high frequency rattle/firm contact.
Often the degree of acceptable noise level will vary depending upon the person. A noise that you may judge
as acceptable may be very irritating to the customer.
Weather conditions, especially humidity and temperature, may have a great effect on noise level.
DUPLICATE THE NOISE AND TEST DRIVE
If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or location of the noise. This information can be used to
duplicate the same conditions when you confirm the repair.
SBT842
DLK-724
< SYMPTOM DIAGNOSIS >[WITHOUT I-KEY, WITH SUPER LOCK]
SQUEAK AND RATTLE TROUBLE DIAGNOSES
SQUEAK AND RATTLE TROUBLE DIAGNOSES
Work FlowINFOID:0000000001397339
CUSTOMER INTERVIEW
Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any of
the customer's comments; refer to XX-XX, "*****"
. This information is necessary to duplicate the conditions
that exist when the noise occurs.
The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain
all the facts and conditions that exist when the noise occurs (or does not occur).
If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer is
concerned about. This can be accomplished by a test drive with the customer.
After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
Squeak – (Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard surfaces
= higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping
Creak – (Like walking on an old wooden floor)
Creak characteristics include firm contact/slow movement/twisting with a rotational movement/pitch depen-
dent on materials/often brought on by activity.
Rattle – (Like shaking a baby rattle)
Rattle characteristics include the fast repeated contact/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
Knock – (Like a knock on a door)
Knock characteristics include hollow sounding/sometimes repeating/often brought on by driver action.
Tick – (Like a clock second hand)
Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.
Thump – (Heavy, muffled knock noise)
Thump characteristics include softer knock/dead sound often brought on by activity.
Buzz – (Like a bumble bee)
Buzz characteristics include high frequency rattle/firm contact.
Often the degree of acceptable noise level will vary depending upon the person. A noise that you may judge
as acceptable may be very irritating to the customer.
Weather conditions, especially humidity and temperature, may have a great effect on noise level.
DUPLICATE THE NOISE AND TEST DRIVE
If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or location of the noise. This information can be used to
duplicate the same conditions when you confirm the repair.
SBT842
EXT-4
< ON-VEHICLE MAINTENANCE >
SQUEAK AND RATTLE TROUBLE DIAGNOSIS
ON-VEHICLE MAINTENANCE
SQUEAK AND RATTLE TROUBLE DIAGNOSIS
Work FlowINFOID:0000000001568921
CUSTOMER INTERVIEW
Interview the customer, if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any
customer's comments; refer to EXT-8, "
Diagnostic Worksheet". This information is necessary to duplicate the
conditions that exist when the noise occurs.
The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain
all the facts and conditions that exist when the noise occurs (or does not occur).
If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer is
concerned about. This can be accomplished by test driving the vehicle with the customer.
After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
- Squeak — (Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard surfaces
= higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping
- Creak — (Like walking on an old wooden floor)
Creak characteristics include firm contact/slow movement/twisting with a rotational movement/pitch depen-
dent on materials/often brought on by activity.
- Rattle — (Like shaking a baby rattle)
Rattle characteristics include the fast repeated contact/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
- Knock — (Like a knock on a door)
Knock characteristics include hollow sounding/sometimes repeating/often brought on by driver action.
- Tick — (Like a clock second hand)
Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.
- Thump — (Heavy, muffled knock noise)
Thump characteristics include softer knock/dead sound often brought on by activity.
- Buzz — (Like a bumblebee)
Buzz characteristics include high frequency rattle/firm contact.
Often the degree of acceptable noise level will vary depending upon the person. A noise that you may judge
as acceptable may be very irritating to the customer.
Weather conditions, especially humidity and temperature, may have a great effect on noise level.
DUPLICATE THE NOISE AND TEST DRIVE
SBT842
GW-2
< SYMPTOM DIAGNOSIS >
SQUEAK AND RATTLE TROUBLE DIAGNOSES
SYMPTOM DIAGNOSIS
SQUEAK AND RATTLE TROUBLE DIAGNOSES
Work FlowINFOID:0000000001716815
CUSTOMER INTERVIEW
Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any
customer's comments; refer to GW-6, "
Diagnostic Worksheet". This information is necessary to duplicate the
conditions that exist when the noise occurs.
• The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain
all the facts and conditions that exist when the noise occurs (or does not occur).
If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer is
concerned about. This can be accomplished by test driving the vehicle with the customer.
After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
Squeak —(Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard surfaces
= higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping.
Creak—(Like walking on an old wooden floor)
Creak characteristics include firm contact/slow movement/twisting with a rotational movement/pitch depen-
dent on materials/often brought on by activity.
Rattle—(Like shaking a baby rattle)
Rattle characteristics include the fast repeated contact/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
Knock —(Like a knock on a door)
Knock characteristics include hollow sounding/sometimes repeating/often brought on by driver action.
Tick—(Like a clock second hand)
Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.
Thump—(Heavy, muffled knock noise)
Thump characteristics include softer knock/dead sound often brought on by activity.
Buzz—(Like a bumble bee)
Buzz characteristics include high frequency rattle/firm contact.
Often the degree of acceptable noise level will vary depending upon the person. A noise that you may judge
as acceptable may be very irritating to the customer.
Weather conditions, especially humidity and temperature, may have a great effect on noise level.
DUPLICATE THE NOISE AND TEST DRIVE
SBT842
SQUEAK AND RATTLE TROUBLE DIAGNOSIS
INT-7
< PREPARATION >
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F
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MA
B
INT
N
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SQUEAK AND RATTLE TROUBLE DIAGNOSIS
Work FlowINFOID:0000000001329046
CUSTOMER INTERVIEW
Interview the customer, if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any
customer's comments; refer to INT-11, "
Diagnostic Worksheet". This information is necessary to duplicate the
conditions that exist when the noise occurs.
The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain
all the facts and conditions that exist when the noise occurs (or does not occur).
If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer is
concerned about. This can be accomplished by test driving the vehicle with the customer.
After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
- Squeak — (Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard surfaces
= higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping
- Creak — (Like walking on an old wooden floor)
Creak characteristics include firm contact/slow movement/twisting with a rotational movement/pitch depen-
dent on materials/often brought on by activity.
- Rattle — (Like shaking a baby rattle)
Rattle characteristics include the fast repeated contact/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
- Knock — (Like a knock on a door)
Knock characteristics include hollow sounding/sometimes repeating/often brought on by driver action.
- Tick — (Like a clock second hand)
Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.
- Thump — (Heavy, muffled knock noise)
Thump characteristics include softer knock/dead sound often brought on by activity.
- Buzz — (Like a bumblebee)
Buzz characteristics include high frequency rattle/firm contact.
Often the degree of acceptable noise level will vary depending upon the person. A noise that you may judge
as acceptable may be very irritating to the customer.
Weather conditions, especially humidity and temperature, may have a great effect on noise level.
DUPLICATE THE NOISE AND TEST DRIVE
If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or location of the noise. This information can be used to
duplicate the same conditions when you confirm the repair.
SBT842