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Display
messages 27
0 Display messages Possible cause/consequence Possible solution
I 4-button multi-function
steering wheel:
Insert key
12-button luxury multi-
function steering
wheel:
Remove starting
button, then
insert key
KEYLESS GO* has malfunctioned or is
faulty. A warning tone also sounds. X
Pull out the KEYLESS GO* button from the igni-
tion lock (Y page 86).
X Start your vehicle using the KEYLESS GO* key
in the ignition lock. ? Rear left seat
backrest not
locked
or
Rear right seat
backrest not
locked The rear seat backrest is not engaged on
the left-hand or right-hand side. A warning
tone also sounds. X
Fully engage the rear seat backrest
(Y page 186). Practical advice
* optional
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Troubleshooting
28
6 Warning tone
s Problem Possible cause/consequence Suggested solutions
The anti-theft alarm system* is
suddenly triggered. You have opened the vehicle
using the emergency key element
without deactivating the anti-
theft alarm system* first. Key:
X
Press the Œor the ‹button.
or
X Insert the key into the ignition lock.
The alarm is deactivated.
KEYLESS GO* :
X Grasp the exterior door handle. The KEYLESS GO key* must be
outside the vehicle .
The alarm is deactivated.
or
X Press the KEYLESS GO button* on the dashboard. The KEYLESS
GO key* must be inside the vehicle.
The alarm is deactivated. You hear a warning tone. A message appears in the multi-
function display. X
See the explanations for the display message (Y page 236). You hear a warning tone. You are driving with the parkin
g
brake on. X
Release the parking brake. Practical advice
* optional
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6
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Troubleshooting
28
7 Problem Possible cause/consequence Suggested solutions
You hear a warning tone. You have opened the driver's
door and forgotten to switch off
the lights. X
Turn the light switch to Mor* . You hear a warning tone.
G
Risk of injury
The driver or front passenger ha s
not fastened their seat belt. X
Fasten your seat belt (Y page 98). Accident
Problem Possible cause/consequence Suggested solutions
Fuel is leaking from the vehicle.
G
Risk of fire
The fuel line or the fuel tank ha s
been damaged. X
Switch off the ignition immediately.
X Remove the ignition key.
X Do not restart the engine under any circumstances .
The leaking fuel creates a risk of fire or explosion.
X Consult a qualified specialist workshop. You are unable to determine th
e
extent of the damage. X
Consult a qualified specialist workshop. You cannot detect any damage. X
Start the engine as normal. Practical advice
204_AKB; 2; 3, en-G
B
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Troubleshooting
28
8 Problem Possible cause/consequence Suggested solutions
The NECK-PRO head restraint
s
on the driver's and front-
passenger seats have been trig-
gered. Your vehicle has been involved in
a rear-end collision. X
Reset the NECK-PRO head restraints (Y page 303). Fuel and fuel tan
kProblem Possible cause/consequence Suggested solutions
Fuel is leaking from the vehicle.
G
Risk of fire
The fuel line or the fuel tank is
defective. X
Turn the key to position 0in the ignition lock immediately and
remove it.
X Do not restart the engine under any circumstances .
The leaking fuel creates a risk of fire or explosion.
X Consult a qualified specialist workshop. The fuel filler flap cannot be
opened. The fuel filler flap is not released. X
Unlock the vehicle (Y page 300). The opening mechanism is jam-
med. X
Release the fuel filler flap by hand (Y page 302).
X Consult a qualified specialist workshop. Practical advice
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Troubleshooting
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9 Problem Possible cause/consequence Suggested solutions
The fuel tank has been run com-
pletely dry on a vehicle with
a
diesel engine. There is air in the fuel system. X
Refuel the vehicle.
X Switch on the ignition for approximately 10 seconds (key in posi-
tion 2in the ignition lock).
X Start the engine continuously for up to 40 seconds until it runs
smoothly.
The fuel system is now free of air.
If the engine does not start:
X Wait two minutes .
X Repeat the starting procedure for up to 40 seconds.
If the engine still does not start :
X Consult a qualified specialist workshop. Practical advice
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Troubleshooting
29
0 Engine
Problem Possible cause/consequence Suggested solutions
The engine will not start. You can
hear the starter motor operating. R
There may be a malfunction in
the engine electronics.
R There may be a malfunction in
the fuel supply. X
Turn the key back to position 0in the ignition lock before the nex t
starting attempt.
X Try to start the engine again (Y page 113). When doing so, remem-
ber that excessively long and frequent attempts to start the engin e
will drain the battery.
If the engine does not start after several attempts:
X Consult a qualified specialist workshop. Vehicles with a diesel engine:
The engine will not start. You can
hear the starter motor operating
.
The reserve fuel warning lamp is
on and the fuel gauge shows 0. The fuel tank has been run dry. X
Refuel the vehicle.
X Bleed the fuel system (Y page 289). The engine will not start. You can-
not hear the starter motor oper-
ating. The on-board voltage is too low
because the starter battery is too
weak or discharged. X
Jump-start the vehicle (Y page 328).
If the engine does not start despite attempting to jump-start it:
X Consult a qualified specialist workshop. Practical advice
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Troubleshooting
29
2 Automatic transmission
*Problem Possible cause/consequence Suggested solutions
The transmission has problems
shifting gear The transmission is losing oil. X
Have the transmission checked at a qualified specialist workshop
immediately . The acceleration ability is deteri-
orating.
The transmission no longer
changes gear. The transmission is in emergenc
y
mode.
It is only possible to shift into
2nd gear and reverse gear. X
Stop the vehicle.
X Move the selector lever to P.
X Turn the key to position 0in the ignition lock .
X Wait at least 10 seconds before restarting the engine.
X Move the selector lever to position Dor R.
If D is selected, the transmission shifts into 2nd gear; if Ris selec -
ted, the transmission shifts into reverse gear .
X Have the transmission checked at a qualified specialist workshop
immediately . Practical advice
* optional
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Troubleshooting
29
4 Headlamps and turn signals
Problem Possible cause/consequence Suggested solutions
The headlamps or the turn signals
in the exterior mirrors are misted
up on the inside. Air humidity is very high
. X
Drive with the headlamps switched on.
The headlamps are demisted after a short distance. The headlamp housing is not
sealed and moisture has been
able to enter. X
Have the headlamps checked at a qualified specialist workshop .Windscreen wipers
Problem Possible cause/consequence Suggested solutions
The windscreen wipers are jam-
med. Leaves or snow, for example, may
be obstructing the windscreen
wiper movement. The wiper
motor has been deactivated. X
For safety reasons, you should remove the key from the ignition
lock.
X Remove the cause of the obstruction .
X Switch the windscreen wipers back on. The windscreen wipers fail com-
pletely. The windscreen wiper drive is
malfunctioning. X
Select another wiper speed on the combination switch.
X Have the windscreen wipers checked at a qualified specialist work-
shop . Practical advice
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