Page 253 of 393

252 Practical hintsWhat to do if ...
5
Fuel and fuel tankWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
The fuel tank has been run dry and the vehi-
cle has a diesel engine.
There is air in the fuel system.
\1Bleed the fuel system (\2page 318).
Fuel is leaking from the vehicle.
Risk of fire and explosion
G
The fuel line or fuel tank is malfunctioning.
There is a risk of fire and explosion from leak-
ing fuel.
\1Switch off the ignition immediately.
\1Remove the key.
\1Do not restart the engine under any
circumstances.
\1Consult
an authorized Sprinter Dealer
.
Page 254 of 393

253 Practical hints
What to do if ...
5
EngineWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
The engine does not start.
You can hear the starter motor working.
There may be a malfunction in the fuel
supply.
\1Turn the key back to position 0 in the
ignition lock before the next starting
attempt.
\1Start the engine again.
Note that excessively long attempts
to start the engine may drain the bat-
tery.
If the engine still will not start after sever-
al starting attempts:
\1Consult
an authorized Sprinter Dealer
.
Vehicles with a diesel engine:
The engine does not start.
You can hear the starter motor working. The
reserve fuel warning lamp is lit and the fuel
gauge is at 0.
The fuel tank has been run dry.
\1Refuel the vehicle.
\1Bleed the fuel system (\2page 318).
Page 259 of 393

258 Practical hintsWhat to do if ...
5
Windshield wipersWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
The windshield wipers are jammed.
Leaves or snow, for example, are hindering
the movement of the windshield wipers.
The wiper motor has switched off.
\1Stop the vehicle as soon as possible
and, for safety reasons, remove the
key from the ignition lock.
\1Remove the cause of the obstruction.
\1Switch on the windshield wipers
again.
The windshield wipers have stopped work-
ing completely.
The windshield wiper drive has malfunc-
tioned.
\1Select a different wiper speed on the
combination switch.
\1Have the windshield wipers checked
at
an authorized Sprinter Dealer
.
Page 260 of 393
259 Practical hints
What to do if ...
5
Remote controlWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
It is no longer possible to lock the vehicle
using the remote control.
The turn signals do not flash when the vehi-
cle is locked.
The doors are not closed properly.
\1Close the doors properly and lock the
vehicle again.
The central locking system has malfunc-
tioned.
\1Lock the vehicle using the key
(\2page 54).
\1Have the central locking system
checked as soon as possible at an au-
thorized Sprinter Dealer.
Page 261 of 393

260 Practical hintsWhat to do if ...
5
It is no longer possible to lock or unlock the
vehicle using the remote control.
The remote control batteries are weak or dis-
charged.
\1Point the remote control towards the
driver’s door handle at close range
and try again.
If this does not work:
\1Lock or unlock the vehicle using the
key (\2page 54).
\1Check the batteries of the remote
control (\2page 53). Change the
batteries if necessary (\2page 315).
The remote control is malfunctioning.
\1Lock or unlock the vehicle using the
key (\2page 54).
\1Have the remote control checked at
an authorized Sprinter Dealer.
The battery check lamp on the remote con-
trol does not light up briefly when a button
is pressed.
The remote control batteries are discharged.
\1Change the batteries (\2page 315).
You have lost a remote control.
\1Have the remote control canceled at
an authorized Sprinter Dealer.
\1Report the loss immediately to the
vehicle insurers.
Your authorized Sprinter Dealer will be
happy to obtain a replacement for you.
Problem
Possible cause / result
Suggested solutions
Page 262 of 393
261 Practical hints
What to do if ...
5
The key can no longer be turned in the igni-
tion lock.
The on-board voltage is too low.
\1Remove the key and re-insert it into
the ignition lock.
\1Switch off all non-essential consum-
ers, for example the seat heating, in-
terior lighting, and try to turn the key
again.
If this does not work:
\1Check the starter battery and charge
it if necessary.
or
\1The engine may be jump-started
(\2page 340).
or
\1Consult an authorized Sprinter
Dealer.
Problem
Possible cause / result
Suggested solutions
Page 288 of 393

287 Practical hints
Display messages
5
Tire pres.
monitor
currently
unavailable
The TPMS or Advanced TPMS* is unable to
monitor the tire pressure due to
\4a nearby radio interference source.
\4excessive wheel sensor temperatures.
\1As soon as the causes of the malfunc-
tion have been removed, the TPMS au-
tomatically becomes active again after a
few minutes of driving.
Tire pres.
monitor
inoperative
No wheel
sensors
There are wheels without appropriate wheel
sensors mounted (for example winter tires).
\1Have the TPMS checked at an autho-
rized Sprinter Dealer.
\1Have the wheel sensors installed by an
authorized Sprinter Dealer.
Wheel sens.
missing
One ore more sensors are malfunctioning
(for example battery discharged).
One or more wheels without appropriate
wheel sensors mounted (for example spare
tire)
\1Have the TPMS checked by an autho-
rized Sprinter Dealer.
\1Have the wheel sensors installed by an
authorized Sprinter Dealer.
The tire pressure for the respective tire is
shown in the multifunction display.
Slid. sunroof
open
You have the removed the key from the ig-
nition lock and the sliding sunroof is still
open.
\1If necessary, close the sliding sunroof
using the switch in the overhead control
panel (\2page 145).
Cruise cont.
Visit workshop
Cruise control is malfunctioning.
\1Have cruise control checked at an au-
thorized Sprinter Dealer.
Display messages
Possible cause / result
Possible solution
Page 295 of 393

294 Practical hintsDisplay messages
5
.
Additional ind.
lamps
An additional turn signal is malfunction-
ing.
\1Visit an authorized Sprinter Dealer as
soon as possible.
Cornering lamp left
The left-hand cornering lamp* is malfunc-
tioning.
\1Visit an authorized Sprinter Dealer as
soon as possible.
Cornering lamp right
The right-hand cornering lamp* is mal-
functioning.
\1Visit an authorized Sprinter Dealer as
soon as possible.
Trailer turn signal
left
The left-hand turn signal on the trailer is
malfunctioning.
\1Change the bulb as soon as possible.
Trailer turn signal
right
The right-hand turn signal on the trailer is
malfunctioning.
\1Change the bulb as soon as possible.
Trailer tail lamp
A trailer tail lamp or license plate lamp is
malfunctioning.
\1Change the bulb as soon as possible.
Switch off lights
You have forgotten to switch off the lights
when leaving the vehicle.
\1Switch off the lights.
Lights on automatic.
Remove key
Automatic headlamp mode is active
(\2page 78). The key is in the ignition
lock and the driver’s door is open.
\1Remove the key.
I
Replace key
Visit
workshop
The authorization to drive must be
checked.
\1Visit an authorized Sprinter Dealer.
Display symbol
Display message
Possible cause / result
Possible solution