2007 CADILLAC DTS ESP

Buying New Tires
GM has developed and matched specic tires for
your vehicle. The original equipment tires
installed on your vehicle, when it was new, were
designed to meet General Motors Tire
Performance Criteria Specication (TPC spec)
system rating. If you need replacement tires, GM
strongly recommends that you get tires with
the same TPC Spec rating. This way, your vehicle
will continue to have tires that are designed to
give the same performance and vehicle safety,
during normal use, as the original tires.
GM’s exclusive TPC Spec system considers over
a dozen critical specications that impact the
overall performance of your vehicle, including
brake system performance, ride and handling,
traction control, and tire pressure monitoring
performance. GM’s TPC Spec number is molded
onto the tire’s sidewall by the tire manufacturer.
If the tires have an all-season tread design,
the TPC spec number will be followed by an MS
for mud and snow. SeeTire Sidewall Labeling
on page 403for additional information.{CAUTION:
Mixing tires could cause you to lose
control of your vehicle while driving. If you
mix tires of different sizes, brands, or types
(radial and bias-belted tires), the vehicle
may not handle properly, and you could
have a crash. Using tires of different sizes,
brands, or types may also cause damage to
your vehicle. Be sure to use the correct
size, brand, and type of tires on all wheels.
Your vehicle may have a compact spare
tire and wheel assembly. If the vehicle has
a compact spare tire and wheel, they have
the same overall diameter as your vehicle’s
full-size tires and wheels. Because they
were designed and developed for use on
your vehicle, it is all right to drive your
vehicle with the compact spare installed
properly. Compact spare tires are designed
for temporary use only. SeeSpare Tire on
page 438.
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While the tires available on General Motors
passenger cars and light trucks may vary with
respect to these grades, they must also conform to
federal safety requirements and additional General
Motors Tire Performance Criteria (TPC) standards.
Treadwear
The treadwear grade is a comparative rating
based on the wear rate of the tire when tested
under controlled conditions on a specied
government test course. For example, a tire
graded 150 would wear one and a half (1.5) times
as well on the government course as a tire
graded 100. The relative performance of tires
depends upon the actual conditions of their use,
however, and may depart signicantly from
the norm due to variations in driving habits, service
practices, and differences in road characteristics
and climate.
Traction – AA, A, B, C
The traction grades, from highest to lowest, are AA,
A, B, and C. Those grades represent the tire’s
ability to stop on wet pavement as measured under
controlled conditions on specied government test
surfaces of asphalt and concrete. A tire marked C
may have poor traction performance.Warning:The traction grade assigned to this tire
is based on straight-ahead braking traction
tests, and does not include acceleration, cornering,
hydroplaning, or peak traction characteristics.
Temperature – A, B, C
The temperature grades are A (the highest), B,
and C, representing the tire’s resistance to
the generation of heat and its ability to dissipate
heat when tested under controlled conditions on a
specied indoor laboratory test wheel. Sustained
high temperature can cause the material of the tire
to degenerate and reduce tire life, and excessive
temperature can lead to sudden tire failure.
The grade C corresponds to a level of performance
which all passenger car tires must meet under
the Federal Motor Vehicle Safety Standard
No. 109. Grades B and A represent higher levels
of performance on the laboratory test wheel
than the minimum required by law.
Warning:The temperature grade for this tire is
established for a tire that is properly inated
and not overloaded. Excessive speed,
underination, or excessive loading, either
separately or in combination, can cause heat
buildup and possible tire failure.
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If a Tire Goes Flat
It is unusual for a tire to blowout while you are
driving, especially if you maintain your vehicle’s
tires properly. If air goes out of a tire, it is
much more likely to leak out slowly. But if you
should ever have a blowout, here are a few tips
about what to expect and what to do:
If a front tire fails, the at tire will create a drag
that pulls the vehicle toward that side. Take your
foot off the accelerator pedal and grip the
steering wheel rmly. Steer to maintain lane
position, and then gently brake to a stop well out
of the traffic lane.
A rear blowout, particularly on a curve, acts much
like a skid and may require the same correction
you would use in a skid. In any rear blowout
remove your foot from the accelerator pedal. Get
the vehicle under control by steering the way
you want the vehicle to go. It may be very bumpy
and noisy, but you can still steer. Gently brake
to a stop, well off the road if possible.{CAUTION:
Lifting a vehicle and getting under it to do
maintenance or repairs is dangerous
without the appropriate safety equipment
and training. The jack provided with your
vehicle is designed only for changing a
at tire. If it is used for anything else, you
or others could be badly injured or killed
if the vehicle slips off the jack. Use the
jack provided with your vehicle only for
changing a at tire.
If a tire goes at, the next part shows how to
use the jacking equipment to change a at
tire safely.
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4. Turn the wing nut to remove the retainer that
holds the wrench and jack.
5. Remove the wheel wrench, jack and spare
tire from the trunk. SeeSpare Tire on
page 438for more information.The tools you will be using include the jack (A)
and the wheel wrench (B).
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4. Find the jacking location from the diagram
above and use the corresponding cutouts
located in the plastic molding.
The front location is (A) 8.5 inches (21 cm)
from the rear edge of the front wheel well, and
the rear location (B) is 3.5 inches (8.5 cm)
from the front edge of the rear wheel well.
The notches may also be labeled JACK with
an arrow pointing to the jacking location
on the vehicle.
{CAUTION:
Getting under a vehicle when it is jacked
up is dangerous. If the vehicle slips off
the jack you could be badly injured or
killed. Never get under a vehicle when it is
supported only by a jack.
{CAUTION:
Raising your vehicle with the jack
improperly positioned can damage the
vehicle and even make the vehicle fall.
To help avoid personal injury and vehicle
damage, be sure to t the jack lift head
into the proper location before raising
the vehicle.
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Cadillac. Normally, any
concerns with the sales transaction or the
operation of your vehicle will be resolved by your
dealer’s sales or service departments. Sometimes,
however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter
has already been reviewed with the sales,
service or parts manager, contact the owner of the
dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without
further help, in the United States, contact
the Cadillac Customer Assistance Center, 24 hours
a day, by calling 1-800-458-8006. In Canada,
contact the Canadian Cadillac Customer
Communication Centre by calling 1-888-446-2000.
We encourage you to call the toll-free number
in order to give your inquiry prompt attention.
Please have the following information available to
give the Customer Assistance Representative:
Vehicle Identication Number (VIN). This
is available from the vehicle registration or title,
or the plate at the top left of the instrument
panel and visible through the windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting Cadillac, please remember that
your concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
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Lock Out Assistance:To ensure security,
the driver must present the vehicle registration
and personal ID before lock-out service is
provided. Lock-out service will be covered at
no charge if you are unable to gain entry
into your vehicle. If your vehicle will not start,
Roadside Service will arrange to have
your vehicle towed to the nearest authorized
dealership. In the United States, replacement
keys made at the customer’s expense will
be delivered within 10 miles.
Fuel Delivery:Delivery of enough fuel for the
customer to get to the nearest service station
(approximately $5 in the United States and
10 litres in Canada).
Flat Tire Change (Covers change only):
Installation of your spare tire, in good
condition, will be covered at no charge. The
customer is responsible for the repair or
replacement of the tire if not covered by a
warrantable failure.
Trip Interruption:If your trip is interrupted due
to a warranty failure, incidental expenses may
be reimbursed during the 48 months/
50,000 miles (80 000 km) warranty period.
Items covered are hotel, meals, and rental car.
Additional Services for Canadian
Customers
Trip Routing Service:Upon request, Cadillac
Roadside Service will send you detailed,
computer-personalized maps, highlighting your
choice of either the most direct route or the
most scenic route to your destination,
anywhere in North America, along with any
helpful travel information we may have
pertaining to your trip. To request this service,
please call us toll-free at 1-800-268-6800.
We will make every attempt to send your
personalized trip routing as quickly as
possible, but it is best to allow three weeks
before your planned departure date. Trip
routing requests will be limited to
six per calendar year.
Alternative Service:There may be times when
Roadside Service cannot provide timely
assistance. Your advisor may authorize you to
secure local emergency road service, and you
will be reimbursed up to $100 upon submission
of the original receipt to Cadillac Roadside
Service
®.
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Transportation Options
Warranty service can generally be completed
while you wait. However, if you are unable to wait,
GM helps to minimize your inconvenience by
providing several transportation options.
Depending on the circumstances, your dealer can
offer you one of the following:
Shuttle Service
Shuttle Service is the preferred means of offering
Courtesy Transportation and participating
dealers can provide you with shuttle service to get
you to your destination with minimal interruption
of your daily schedule. This includes one-way
or round trip shuttle service within reasonable time
and distance parameters for the dealer’s area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires warranty repairs, and
public transportation is used as “shuttle service,”
the reimbursement is limited to the associated
shuttle allowance (contact your dealer) and must
be supported by original receipts. In addition,
in the United States, should you arrangetransportation through a friend or relative, limited
reimbursement for reasonable fuel expenses
may be available. Claim amounts should reect
actual costs and be supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a
courtesy rental vehicle or reimburse you for
a rental vehicle that you obtain if your vehicle is
kept for a warranty repair. Taxi reimbursement
may also be available if you meet the eligibility for
a courtesy rental and a rental vehicle is not
practical for your requirements. Rental and taxi
reimbursement will be limited (contact your dealer)
and must be supported by original receipts. This
requires that you sign and complete a rental
agreement and meet state/provincial, local and
rental vehicle provider requirements. Requirements
vary and may include minimum age requirements,
insurance coverage, credit card, etc. You are
responsible for fuel usage charges and may also
be responsible for taxes, levies, usage fees,
excessive mileage, or rental usage beyond the
completion of the repair.
Generally it is not possible to provide a like-vehicle
as a courtesy rental.
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