2006 SAAB 9-7X Owners Manual

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for
Text Telephone (TTY) Users..........................7-3
Customer Assistance Offices............................7-3
Roadside Assistance Program..........................7-4
Vehicle Data Collection and
Event Data Recorders..................................7-6
Collision Damage Repair.................................7-7Reporting Safety Defects................................7-10
Reporting Safety Defects to the United States
Government..............................................7-10
Reporting Safety Defects to the Canadian
Government..............................................7-10
Reporting Safety Defects to Saab...................7-10
Service Publications Ordering Information.........7-11
Section 7 Customer Assistance and Information
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Saab. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer’s sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your concern
has not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general
manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Saab Customer Assistance Center by calling
1-800-955-9007. In Canada, contact Saab Customer
Assistance Centre by calling 1-800-263-1999 (English
and French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Your name, address and daytime phone number.
Vehicle Identication Number (VIN). This is available
from the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.
The name of the selling dealership and location.
Vehicle delivery date and present mileage
(kilometers).
Nature and details of the problem you are
experiencing.
When contacting Saab, please remember that your
concern will likely be resolved at a dealer’s facility. That
is why we suggest you follow Step One rst if you have a
concern.
If after contacting the Saab Customer Assistance Center
your concern has not been resolved, please refer to
the “Dispute Resolution Process” found in your Saab
Consumer’s Guide.
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Online Owner Center
The Owner Center is a resource for your Saab
ownership needs. Specic vehicle information
can be found in one place.
The Online Owner Center allows you to:
Access information about your specic vehicle,
including an electronic version of this owner manual
(United States only).
Keep track of your vehicle’s service history and
maintenance schedule.
Receive e-mail service reminders
Receive recall notices for your specic vehicle
Receive special promotions and privileges
only available to members (United States only).
Access a handheld companion (PDA) application
Access an interactive vehicle design & racing game
Refer to the web for updated information.
To register your vehicle, visit www.owners.saabusa.com
(United States) or My GM Canada within
www.gmcanada.com (Canada).
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Saab has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Saab by dialing: 1-866-612-0380. (TTY users
in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Saab encourages customers to call the toll-free number
for assistance. However, if a customer wishes to write or
e-mail Saab, refer to the addresses below.
United States — Customer Assistance
Saab Customer Assistance Center
Saab Cars USA, Inc.
4405-A International Boulevard
Norcross, GA 30093
www.Saab.com
1-800-955-9007
1-866-612-0380 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-852-9001
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Canada — Customer Assistance
General Motors of Canada, Limited
Customer Assistance Centre
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-1999 (English and French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
Roadside Assistance Program
Roadside Assistance
Saab has a strong commitment to customer satisfaction
and has established the Saab Roadside Assistance
Program. As the owner of a new Saab vehicle, you are
automatically enrolled in the Program. This service is
intended to provide you with peace of mind as you
drive in the city or coast-to-coast throughout the
4 year/50,000 mile term of your New Car Limited
Warranty.
24 Hour Roadside Assistance Number
Roadside Assistance is available 24 hours a day,
365 days a year. Our advisors have access to a
nationwide network of recommended service providers.
The following services are available to handle related
emergencies.
Towing
Locksmith Service
Flat tire change
Gas delivery
Battery jump starting
If it is necessary to tow your disabled Saab, it will be
taken to the nearest authorized Saab dealer, whenever
possible. The cost of towing will be covered by Roadside
Assistance if necessitated by a mechanical breakdown
covered under the New Car Limited Warranty.
If your 2005 Saab is disabled due to a failure covered
by the New Car Limited Warranty “Bumper-to-Bumper
Coverage” and you are more than 100 miles from
home, Saab will reimburse you for certain expenses
in conjunction with the trip interruption. These expenses
include only reasonable and customary daily cost
for emergency lodging, meals, care rental or other
transportation to your destination incurred within
three days of the disablement, NOT to exceed $1000.
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Calling for Assistance
For prompt assistance when calling, please have the
following information available to give to the advisor:
Your name
Location phone number
Location of your vehicle
Description of problem
Vehicle Identication Number (VIN) (the 17-digit
VIN can be found in the lower corner of the
windshield, driver’s side, or on your registration.)
Model and model year
License plate number
Vehicle color
Mileage (kilometers) on vehicle
Home address and phone
Name of your Saab dealer
While we hope that you never have the occasion to
require roadside assistance, it is an added security while
traveling for you and your family. Remember, we are
only a phone call away.
Roadside Assistance: 1-800-852-9001
Travel Planning
The Saab Roadside Assistance Program also makes
available a variety of trip planning information:
Highway maps
Suggested trip routing
Points of interest/Tourist information
These items and more will be provided to you when you
call 1-800-852-9001 and outline your intended trip.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
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Vehicle Data Collection and Event
Data Recorders
Your vehicle, like other modern motor vehicles, has a
number of sophisticated computer systems that monitor
and control several aspects of the vehicle’s performance.
Your vehicle uses on-board vehicle computers to monitor
emission control components to optimize fuel economy,
to monitor conditions for airbag deployment and, if so
equipped, to provide anti-lock braking and to help the
driver control the vehicle in difficult driving situations.
Some information may be stored during regular
operations to facilitate repair of detected malfunctions;
other information is stored only in a crash event by
computer systems, such as those commonly called
event data recorders (EDR).
In a crash event, computer systems, such as the Airbag
Sensing and Diagnostic Module (SDM) in your vehicle
may record information about the condition of the vehicle
and how it was operated, such as data related to engine
speed, brake application, throttle position, vehicle speed,
safety belt usage, airbag readiness, airbag performance,
and the severity of a collision. If your vehicle is equipped
with StabiliTrak
®, steering performance, including yaw
rate, steering wheel angle, and lateral acceleration, is
also recorded. This information has been used to improve
vehicle crash performance and may be used to improve
crash performance of future vehicles and driving safety.Unlike the data recorders on many airplanes, these
on-board systems do not record sounds, such as
conversation of vehicle occupants.
To read this information, special equipment is needed
and access to the vehicle or the device that stores
the data is required. Saab will not access information
about a crash event or share it with others other than:
with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee,
in response to an official request of police or similar
government office,
as part of Saab’s defense of litigation through the
discovery process, or
as required by law.
In addition, once Saab collects or receives data,
Saab may:
use the data for Saab research needs,
make it available for research where appropriate
condentiality is to be maintained and need is
shown, or
share summary data which is not tied to a specic
vehicle with non-Saab organizations for research
purposes.
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Others, such as law enforcement, may have access to
the special equipment that can read the information if
they have access to the vehicle or the device that stores
the data.
If your vehicle is equipped with OnStar
®, please check
the OnStar®subscription service agreement or manual
for information on its operations and data collection.
Collision Damage Repair
If your vehicle is involved in a collision and it is damaged,
have the damage repaired by a qualied technician using
the proper equipment and quality replacement parts.
Poorly performed collision repairs will diminish your
vehicle’s resale value, and safety performance can
be compromised in subsequent collisions.
Collision Parts
Genuine Saab Collision parts are new parts made with
the same materials and construction methods as the
parts with which your vehicle was originally built. Genuine
Saab Collision parts are your best choice to assure that
your vehicle’s designed appearance, durability and safety
are preserved. The use of Genuine Saab parts can help
maintain your Saab New Vehicle Warranty.Recycled original equipment parts may also be used for
repair. These parts are typically removed from vehicles
that were total losses in prior accidents. In most cases,
the parts being recycled are from undamaged sections
of the vehicle. A recycled original equipment Saab part,
may be an acceptable choice to maintain your vehicle’s
originally designed appearance and safety performance,
however, the history of these parts is not known. Such
parts are not covered by your Saab New Vehicle Limited
Warranty, and any related failures are not covered by that
warranty.
Aftermarket collision parts are also available. These are
made by companies other than Saab and may not have
been tested for your vehicle. As a result, these parts may
t poorly, exhibit premature durability/corrosion problems,
and may not perform properly in subsequent collisions.
Aftermarket parts are not covered by your Saab New
Vehicle Limited Warranty, and any vehicle failure related
to such parts are not covered by that warranty.
Repair Facility
Saab also recommends that you choose a collision repair
facility that meets your needs before you ever need
collision repairs. Your Saab dealer may have a collision
repair center with Saab-trained technicians and state of
the art equipment, or be able to recommend a collision
repair center that has Saab-trained technicians and
comparable equipment.
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Insuring Your Vehicle
Protect your investment in your Saab vehicle with
comprehensive and collision insurance coverage.
There are signicant differences in the quality of
coverage afforded by various insurance policy terms.
Many insurance policies provide reduced protection to
your Saab vehicle by limiting compensation for damage
repairs by using aftermarket collision parts. Some
insurance companies will not specify aftermarket collision
parts. When purchasing insurance, we recommend that
you assure your vehicle will be repaired with Saab
original equipment collision parts. If such insurance
coverage is not available from your current insurance
carrier, consider switching to another insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine Saab Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts. Read
your lease carefully, as you may be charged at the end of
your lease for poor quality repairs.
If an Accident Occurs
Here is what to do if you are involved in an accident.
Try to relax and then check to make sure you are all
right. If you are uninjured, make sure that no one else
in your vehicle, or the other vehicle, is injured.
If there has been an injury, call 911 for help. Do not
leave the scene of an accident until all matters have
been taken care of. Move your vehicle only if its
position puts you in danger or you are instructed
to move it by a police officer.
Give only the necessary and requested information
to police and other parties involved in the accident.
Do not discuss your personal condition, mental frame
of mind, or anything unrelated to the accident. This
will help guard against post-accident legal action.
If you need roadside assistance, call Saab Roadside
Assistance. SeeRoadside Assistance Program on
page 7-4for more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
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