Page 73 of 86
MULTIMEDIA
Diagnostic - Fault finding chart86C
86C-72
NAV 4R
Program no.: 0000
Vdiag No.: 24
ALP 5
CONTINUED 2
Is the CD an audio CD?
Yes No
Try with another audio CD. Has the fault
disappeared?
Yes No
The faulty CD is in poor
condition or is not compatible.
Is the CD a cartographic map CD?
Yes No
Is the cartographic map CD
"Carminat Advanced
Navigation 2" compatible?
(original version).
Contact the
Techline.
The CD is not
compatible - End of
fault finding.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
Page 74 of 86
MULTIMEDIA
Diagnostic - Fault finding chart86C
86C-73
NAV 4R
Program no.: 0000
Vdiag No.: 24
ALP 6Stuck on message
Loading general map
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Use the Wiring Diagram Technical Note for the vehicle concerned.
Check for the cartographic map CD in component 261 (commercial vehicle: 662).
After inserting the cartographic map CD in component 261 (commercial vehicle: 662), check that the general map
starts loading:
–message "Loading general map" displayed,
–display: (after 1 minute maximum) "progress percentage" pictogram (eg.: 35 %) in the lower status bar.
Note:
Loading may take up to 15 minutes.
Do not interrupt the loading process (by ejecting CD, switching off equipment, cutting + accessories feed,
etc.).
Loading is complete when the map appears.
If the fault is still present, contact the Techline.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
NAV4R_V24_ALP6
Page 75 of 86
MULTIMEDIA
Diagnostic - Fault finding chart86C
86C-74
NAV 4R
Program no.: 0000
Vdiag No.: 24
ALP 7 The system emits beeps
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
The system is in factory mode.
Wait 2 minutes then re-enter the code (see Replacement of components).
The system is in customer mode.
If the fault is still present, contact the Techline.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
NAV4R_V24_ALP7
Page 76 of 86
MULTIMEDIA
Diagnostic - Fault finding chart86C
86C-75
NAV 4R
Program no.: 0000
Vdiag No.: 24
ALP 8The radio does not switch on automatically
or switches off after 20 minutes
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Ensure there are no present or stored faults.
Do not apply the following fault finding procedure to the Laguna II ph2.
Use the Wiring Diagram Technical Note for the vehicle concerned.
Check the condition of the + 12 V ACC feed fuse of
component 261 (Trafic: 662).
To obtain the fuse value, see Wiring Diagrams
Technical Note or the value indicated on the fuse
box.
Does the radio come on?
No
Check for + accessories feed. To do this, refer to
the interpretation of status ET002 + 12 V
accessories feed.
Has the fault been solved?
No
Contact the Techline.
YesEnd of fault finding.
Yes
AFTER REPAIRCarry out a complete check with the diagnostic tool.
NAV4R_V24_ALP8
Page 77 of 86
MULTIMEDIA
Diagnostic - Fault finding chart86C
86C-76
NAV 4R
Program no.: 0000
Vdiag No.: 24
ALP 9 Poor/no temperature display
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
If the temperature displayed is incorrect, refer to the interpretation of parameter PR006 Exterior temperature.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
NAV4R_V24_ALP9
Page 78 of 86
MULTIMEDIA
Diagnostic - Fault finding chart86C
86C-77
NAV 4R
Program no.: 0000
Vdiag No.: 24
ALP 10 The screen displays "CD0000"
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Ensure there are no present or stored faults.
Is this message displayed following replacement
of the radio/navigation computer?
Yes
This message is displayed following replacement of
the radio/navigation computer. Enter the anti-theft
code from the old computer linked to the changer.
The changer registers the new computer's code.
If the old radio code is lost, the changer code can be
cleared using the clearing code.
To obtain the clearing code, contact the Techline.
It is necessary to enter the 6 CD changer
immobiliser code. To do this, follow the instructions
in Technical Note 5037A Code supply procedure.
NoThis message is displayed after the 6 CD
changer is replaced. The computer code
is programmed when the battery or
changer are connected.
When it is installed in the vehicle, the CD
changer is programmed with the radio
supply code.
Note:
The CD changer is supplied uncoded.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
NAV4R_V24_ALP10
Page 79 of 86
MULTIMEDIA
Diagnostic - Fault finding chart86C
86C-78
NAV 4R
Program no.: 0000
Vdiag No.: 24
ALP 11 The 6 CD changer does not work
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Ensure there are no present or stored faults.
Use the Wiring Diagram Technical Note for the vehicle concerned.
Disconnect then reconnect component 1272.
Does the CD changer request its code?
("CD 0000")
No
Check the condition and connection of the connector of components 261 (Trafic: 662) and 1272.
If the connector is faulty and there is a repair procedure (see Technical Note 6015A, Electrical wiring repair,
Wiring: Precautions for repair), repair the connector, otherwise replace the wiring.
Has the fault been solved?
No
With the radio switched on, check for + battery feed
on connection 34BC and + accessories feed on
connection 34BD of the connector of
component 1272.
Are the + battery and + accessories feeds
present?
Yes
Contact the Techline.
YesRefer to ALP 10 The screen displays
"CD0000".
NoCheck the continuity, insulation and
the absence of interference resistance
on connections 34BC, 34BL and 34BD
between components 261 (Trafic: 662)
and 1272.
Yes Are the connections correct?
No
If the connection or connections are faulty and there is a
repair procedure (see Technical Note 6015A, Electrical
wiring repair, Wiring: Precautions for repair), repair the
wiring, otherwise replace it.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
NAV4R_V24_ALP11
Page 80 of 86
MULTIMEDIA
Diagnostic - Fault finding chart86C
86C-79
NAV 4R
Program no.: 0000
Vdiag No.: 24
ALP 12 No radio and/or CD sound
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Ensure there are no present or stored faults.
Use the Wiring Diagram Technical Note for the vehicle concerned.
The message MUTE is displayed on the radio panel.
No
Check that status ET036 MUTE button displays
Released (see Conformity check).
Check the FADER setting:
In the AUDIO settings menu (Audio settings
button). Select the "audio" and "fader" menus;
Set the fader to "9 F 9" (for the test).
Has the fault been solved?
No
Run command AC004 Speaker test (see Dealing
with commands).
Has the fault been solved?
No Yes
Contact the Techline.
End of fault finding.
YesIs the vehicle equipped with PRETEL?
No Yes
Disconnect the radio/
telephone combined
control.
Has the fault been
solved?
No Yes
Check that the voltage on connection
107D (black ISOconnector)is0V.
Yes No
Contact the
Techline.
Check the radio/
telephone
combined control
If the connection is faulty and there is a repair
procedure (see Technical Note 6015A,
Electrical wiring repair, Wiring: Precautions
for repair), repair the wiring, otherwise replace it.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
NAV4R_V24_ALP12
