2006 GMC SIERRA phone

The heavier the rain, the harder it is to see. Even if your
windshield wiper blades are in good shape, a heavy rain
can make it harder to see road signs and traffic signals,
pavement markings, the edge of the road, and even
people walking.
It is wise to keep your wiping equipment in good shape
and keep your windshield washer uid reservoir lled with
washer uid. Replace your windshield wiper inserts when
they show signs of streaking or missing areas on the
windshield, or when strips of rubber start to separate
from the inserts.
{CAUTION:
Wet brakes can cause accidents. They will not
work as well in a quick stop and may cause
pulling to one side. You could lose control of
the vehicle.
After driving through a large puddle of water
or a car wash, apply your brake pedal lightly
until your brakes work normally.
Driving too fast through large water puddles or even
going through some car washes can cause problems,
too. The water may affect your brakes. Try to avoid
puddles. But if you cannot, try to slow down before
you hit them.
Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the water.
This can happen if the road is wet enough and you are
going fast enough. When your vehicle is hydroplaning,
it has little or no contact with the road.
Hydroplaning does not happen often. But it can if your
tires do not have much tread or if the pressure in one or
more is low. It can happen if a lot of water is standing on
the road. If you can see reections from trees, telephone
poles, or other vehicles, and raindrops dimple the water’s
surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds. There
just is not a hard and fast rule about hydroplaning.
The best advice is to slow down when it is raining.
Driving Through Deep Standing Water
Notice:If you drive too quickly through deep
puddles or standing water, water can come in
through your engine’s air intake and badly damage
your engine. Never drive through water that is
slightly lower than the underbody of your vehicle.
If you cannot avoid deep puddles or standing water,
drive through them very slowly.
4-34

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text Telephone
(TTY) Users...............................................7-4
Customer Assistance Offices............................7-4
GM Mobility Reimbursement Program................7-5
Roadside Assistance Program..........................7-6
Courtesy Transportation...................................7-7
Vehicle Data Collection and Event
Data Recorders..........................................7-9
Collision Damage Repair................................7-10Reporting Safety Defects................................7-13
Reporting Safety Defects to the
United States Government..........................7-13
Reporting Safety Defects to the
Canadian Government................................7-14
Reporting Safety Defects to
General Motors.........................................7-14
Service Publications Ordering Information.........7-15
Section 7 Customer Assistance and Information
7-1

Although you may be required to resort to this informal
dispute resolution program prior to lling out a court
action, use of the program is free of charge and your case
will generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age, mileage,
and other factors. General Motors reserves the right to
change eligibility limitations and/or discontinue its
participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. Specic vehicle information can be found in
one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic version
of this owner’s manual (United States only).
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members (United States only).
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing,
or speech-impaired and who use the Text
Telephones (TTYs), GMC has TTY equipment
available at its Customer Assistance Center.
Any TTY user can communicate with GMC by dialing:
1-800-GMC-8583 (462-8583). (TTY users in Canada
can dial 1-800-263-3830.)
Customer Assistance Offices
GMC encourages customers to call the toll-free number
for assistance. However, if a customer wishes to write or
e-mail GMC, refer to the addresses below.
United States
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.GMC.com
1-800-GMC-8782 (462-8782)
1-800-GMC-8583 (462-8583) (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-GMC-8782 (462-8782)
Fax Number: 313-381-0022From Puerto Rico
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
Please contact the local General Motors Business Unit.
7-4

Mexico, Central America and Caribbean
Islands/Countries (Except Puerto
Rico and U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement
Program
This program, available to qualied applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for your vehicle,
such as hand controls or a wheelchair/scooter lift.
The offer is available for a very limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. TTY users
call 1-800-263-3830.
7-5

For prompt and efficient assistance when calling,
please provide the following to the Roadside Assistance
Representative:
Your name, home address, and home telephone
number.
Telephone number of your location.
Location of the vehicle.
Model, year, color, and license plate number of the
vehicle.
Mileage, Vehicle Identication Number (VIN) and
delivery date of the vehicle.
Description of the problem.
While we hope you never have the occasion to use our
service, it is added security while traveling for you and
your family. Remember, we are only a phone call away.
GMC Roadside Assistance:1-800-462-8782, text
telephone (TTY) users, call1-888-889-2438.
GMC reserves the right to limit services or
reimbursement to an owner or driver when, in
GMC’s judgement, the claims become excessive
in frequency or type of occurrence.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited
Warranty. GMC reserves the right to make any changes
or discontinue the Roadside Assistance program at any
time without notication.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
To enhance your ownership experience, we and
our participating dealers are proud to offer Courtesy
Transportation, a customer support program for new
vehicles.
The Courtesy Transportation program is offered to
customers in conjunction with the Bumper-to-Bumper
coverage provided by the New Vehicle Limited Warranty.
Several transportation options are available when
warranty repairs are required. This will reduce your
inconvenience during warranty repairs.
Scheduling Service Appointments
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer can help minimize your inconvenience.
7-7

If an Accident Occurs
Here is what to do if you are involved in an accident.
Try to relax and then check to make sure you are all
right. If you are uninjured, make sure that no one else
in your vehicle, or the other vehicle, is injured.
If there has been an injury, call 911 for help. Do not
leave the scene of an accident until all matters have
been taken care of. Move your vehicle only if its
position puts you in danger or you are instructed to
move it by a police officer.
Give only the necessary and requested information
to police and other parties involved in the accident.
Do not discuss your personal condition, mental frame
of mind, or anything unrelated to the accident. This
will help guard against post-accident legal action.
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 7-6for more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identication Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the accident. They will walk you through
the information they will need. If they ask for a
police report, phone or go to the police department
headquarters the next day and you can get a copy
of the report for a nominal fee. In some states with
“no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a GM dealer or a private
collision repair facility to x the damage, make sure
you are comfortable with them. Remember, you
will have to feel comfortable with their work for a
long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
7-12

Cooling System..............................................5-40
Cruise Control................................................3-10
Cruise Control Light........................................3-49
Cupholder(s)..................................................2-79
Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text
Telephone (TTY) Users............................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-5
Reporting Safety Defects to General Motors....7-14
Reporting Safety Defects to the Canadian
Government............................................7-14
Reporting Safety Defects to the United States
Government............................................7-13
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-15
D
Daytime Running Lamps..................................3-15
Defensive Driving............................................. 4-2
Delayed Locking.............................................2-10
Doing Your Own Service Work........................... 5-5
Dome Lamp Override......................................3-19
Dome Lamps.................................................3-18
Door
Delayed Locking..........................................2-10
Locks.......................................................... 2-8Door (cont.)
Power Door Locks......................................... 2-9
Programmable Automatic Door Locks.............2-10
Rear Door Security Locks.............................2-13
Rear Doors.................................................2-14
Driver
Position, Safety Belt.....................................1-16
Driver Information Center (DIC).........................3-52
DIC Operation and Displays..........................3-53
DIC Vehicle Customization............................3-64
DIC Warnings and Messages........................3-55
Driving
At Night.....................................................4-32
City...........................................................4-36
Defensive..................................................... 4-2
Drunken....................................................... 4-3
Freeway.....................................................4-37
Hill and Mountain Roads..............................4-40
In Rain and on Wet Roads...........................4-33
Off-Road....................................................4-16
Recovery Hooks..........................................4-47
Rocking Your Vehicle to Get it Out.................4-46
Winter........................................................4-42
Dual Automatic Climate Control System.............3-25
Dual Climate Control System............................3-22
Dual Tire Operation.........................................5-80
DVD
Rear Seat Entertainment System..................3-115
4