2006 FORD EXPLORER Owners Manual

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
Experience has shown that our customers have been very successful in
achieving satisfaction by following the three-step procedure outlined on
the front page of the Warranty Guide. However, if your warranty concern
has not been resolved using the three-step procedure, you may be
eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts ± mediation and
arbitration. Initially, the BBB will try to resolve your question or concern
through mediation. Mediation is a process through which a
representative of the BBB will contact the parties and explore options
for settlement of your claim. If mediation is not successful, customers
with eligible claims may participate in the BBB AUTO LINE arbitration
process. An arbitration hearing will be scheduled so that you can present
your case in an informal setting before an impartial person. The
arbitrator will consider the testimony provided and make a decision after
the hearing. You are not bound by the decision but may choose to accept
it. If you choose to accept the BBB AUTO LINE decision then Ford must
abide by the accepted decision as well. If the arbitrator has decided in
your favor and you accept the decision, the BBB AUTO LINE program
will contact you to ensure that Ford has complied with the decision in a
timely manner. Disputes submitted to the BBB AUTO LINE program are
usually decided within forty days after you file your claim with the BBB.
To file a claim with the BBB AUTO LINE, you will be asked for your name
and address, information about your vehicle, information about your
concerns and any steps you have already taken to try to resolve them.
You can get more information by calling BBB AUTO LINE at
1±800±428±3718, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203±1833
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
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authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy alternative
to resolve a disagreement when all other efforts to produce a settlement
have failed. This procedure is without cost to you and is designed to
eliminate the need for lengthy and expensive legal proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides
the following:
²Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
²Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating authorized dealer.
There are several plans available in various time, distance and deductible
combinations which can be tailored to fit your own driving needs. Ford
ESP also offers reimbursement benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 4,600 participating authorized dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Since this
information is subject to change, please ask your authorized dealer for
complete details about Ford Extended Service Plan coverage options, or
visit the Ford ESP website at www.ford-esp.com.
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GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a regional
office or owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central America, the Caribbean, or the Middle East, contact the nearest
authorized dealer. If the authorized dealer cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest authorized
dealer. If the authorized dealer employees cannot help you, they can
direct you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
Customers in the U.S. should call 1±800±392±3673.
ORDERING ADDITIONAL OWNER'S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
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Or call:
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
Obtaining a French owner's guide
French Owner's Guides can be obtained from your authorized dealer or
by writing to Ford Motor Company of Canada, Limited, Service
Publications, P.O. Box 1580, Station B, Mississauga, Ontario L4Y 4G3.
REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has
a defect which could cause a crash
or could cause injury or death, you
should immediately inform the
National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free
at 1±800±424±9393 (or 366±0123 in the Washington D.C. area) or write
to:
NHTSA
400 Seventh Street
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from
the Hotline.
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WASHING THE EXTERIOR
Wash your vehicle regularly with cool or lukewarm water and a neutral
pH shampoo, such as Motorcraft Detail Wash (ZC-3±A), which is
available from your authorized dealer.
²
Never use strong household detergents or soap, such as dish washing or
laundry liquid. These products can discolor and spot painted surfaces.
²Never wash a vehicle that is ªhot to the touchº or during exposure to
strong, direct sunlight.
²Always use a clean sponge or car wash mitt with plenty of water for
best results.
²Dry the vehicle with a chamois or soft terry cloth towel in order to
eliminate water spotting.
²It is especially important to wash the vehicle regularly during the
winter months, as dirt and road salt are difficult to remove and cause
damage to the vehicle.
²Immediately remove items such as gasoline, diesel fuel, bird droppings
and insect deposits because they can cause damage to the vehicle's
paintwork and trim over time.
²Remove any exterior accessories, such as antennas, before entering a
car wash.
²Suntan lotions and insect repellents can damage any painted
surface; if these substances come in contact with your vehicle,
wash off as soon as possible.
²If your vehicle is equipped with running boards, do not use
rubber, plastic and vinyl protectant products on the running
board surface, as the area may become slippery.
WAXING
Applying Motorcraft Paint Sealant (ZC-45) to your vehicle every six
months will assist in reducing minor scratches and paint damage.
²Wash the vehicle first.
²Do not use waxes that contain abrasives; use Motorcraft Premium
Liquid Wax (ZC-53-A), which is available from your authorized dealer,
or an equivalent quality product.
²Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will ªgrayº or stain the parts over time.
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PAINT CHIPS
Your authorized dealer has touch-up paint and sprays to match your
vehicle's color. Take your color code (printed on a sticker in the driver's
door jamb) to your authorized dealer to ensure you get the correct color.
²Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
²Always read the instructions before using the products.
ALUMINUM WHEELS AND WHEEL COVERS
Aluminum wheels and wheel covers are coated with a clearcoat paint
finish. In order to maintain their shine:
²Clean weekly with Motorcraft Wheel and Tire Cleaner (ZC-37±A),
which is available from your authorized dealer. Heavy dirt and brake
dust accumulation may require agitation with a sponge. Rinse
thoroughly with a strong stream of water.
²Never apply any cleaning chemical to hot or warm wheel rims or
covers.
²Some automatic car washes may cause damage to the finish on your
wheel rims or covers. Chemical-strength cleaners, or cleaning
chemicals, in combination with brush agitation to remove brake dust
and dirt, could wear away the clearcoat finish over time.
²Do not use hydrofluoric acid-based or high caustic-based wheel
cleaners, steel wool, fuels or strong household detergent.
²To remove tar and grease, use Motorcraft Bug and Tar Remover
(ZC-42), available from your authorized dealer.
ENGINE
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
²Take care when using a power washer to clean the engine. The high
pressure fluid could penetrate the sealed parts and cause damage.
²Do not spray a hot engine with cold water to avoid cracking the
engine block or other engine components.
²Spray Motorcraft Engine Shampoo and Degreaser (ZC-20) on all parts
that require cleaning and pressure rinse clean.
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²Cover the highlighted areas to prevent water damage when cleaning
the engine.
4.0L SOHC V6 Engine
4.6L V8 Engine
²Never wash or rinse the engine while it is running; water in the
running engine may cause internal damage.
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PLASTIC (NON-PAINTED) EXTERIOR PARTS
Use only approved products to clean plastic parts. These products are
available from your authorized dealer.
²For routine cleaning, use Motorcraft Detail Wash (ZC-3±A).
²If tar or grease spots are present, use Motorcraft Bug and Tar
Remover (ZC-42).
²For plastic headlamp lenses, use Motorcraft Ultra Clear Spray Glass
Cleaner (ZC-23).
WINDOWS AND WIPER BLADES
The windshield, rear and side windows and the wiper blades should be
cleaned regularly. If the wipers do not wipe properly, substances on the
vehicle's glass or the wiper blades may be the cause. These may include
hot wax treatments used by commercial car washes, water repellant
coatings, tree sap, or other organic contamination; these contaminants
may cause squeaking or chatter noise from the blades, and streaking and
smearing of the windshield. To clean these items, follow these tips:
²The windshield, rear windows and side windows may be cleaned with
a non-abrasive cleaner such as Motorcraft Ultra-Clear Spray Glass
Cleaner (ZC-23), available from your authorized dealer.
²The wiper blades can be cleaned with isopropyl (rubbing) alcohol or
Motorcraft Premium Windshield Washer Concentrate (ZC-32±A),
available from your authorized dealer. This washer fluid contains
special solution in addition to alcohol which helps to remove the hot
wax deposited on the wiper blade and windshield from automated car
wash facilities. Be sure to replace wiper blades when they appear
worn or do not function properly.
²Do not use abrasives, as they may cause scratches.
²Do not use fuel, kerosene, or paint thinner to clean any parts.
Do not use sharp objects, such as a razor blade, to clean the
inside of the rear window or to remove decals, as it may cause
damage to the rear window defroster's heated grid lines.
INSTRUMENT PANEL AND CLUSTER LENS
Clean the instrument panel with a damp cloth, then with a clean, dry
cloth, or use Motorcraft Dash & Vinyl Cleaner (ZC-38-A).
²Avoid cleaners or polish that increase the gloss of the upper portion of
the instrument panel. The dull finish in this area helps protect the
driver from undesirable windshield reflection.
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