202 Controls in detailUseful featuressystem mutes and the message
TELE AID
– ROADSIDE ASSISTANCE CALL ACTIVE
appears in the multifunction display.
Describe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest
Mercedes-Benz Light Truck Center. For
services such as labor and/or towing,
charges may apply. Refer to the Roadside
Assistance manual for more information.
The following is only available in the USA:
Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.Information button¡
Located below the center armrest cover is
the Information button¡.
Press and hold the button (for longer
than two seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
INFO – CONNECTING CALL
will
appear in the multifunction display.
When the connection is established, the
message
INFO – CALL CONNECTED
appears
in the multifunction display. The Tele Aid
system will transmit data generating the
vehicle identification number, model, color
and location (subject to availability of cel-
lular and GPS signals).
iThe indicator lamp in the Roadside
Assistance button• remains illumi-
nated in red for approx. ten seconds
during the system self-check after
switching on ignition (together with the
SOS button and the Information
button¡).
See system self-check (
page 199)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp in the Roadside
Assistance button• is illuminated
continuously and there was no voice
connection to the Response Center
established, then the Tele Aid system
could not initiate a Roadside
Assistance call (e.g. the relevant cellu-
lar phone network was not available).
The message
CALL FAILED
appears in
the multifunction display.
Roadside Assistance calls can be ter-
minated using the tbutton on the
multifunction steering wheel.
203 Controls in detail
Useful features
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. When a voice connection is estab-
lished the audio system mutes and the
message
TELE AID – INFO CALL ACTIVE
appears in the multifunction display. Infor-
mation regarding the operation of your ve-
hicle, the nearest Mercedes-Benz Light
Truck Center or Mercedes-Benz USA prod-
ucts and services is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
iThe indicator lamp in the Information
button¡ remains illuminated in red
for approx. ten seconds during the sys-
tem self-check after switching on igni-
tion (together with the SOS button and
the Roadside Assistance button•).
See system self-check (
page 199)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp in the Information
button¡ is illuminated continuous-
ly and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
INFO –
CALL FAILED
appears in the multifunc-
tion display.
Information calls can be terminated us-
ing the tbutton on the multifunc-
tion steering wheel.
!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remain illuminated (in red) at any time,
the Tele Aid system has detected a
fault or the service is not currently ac-
tive, and may not initiate a call. Visit an
Mercedes-Benz Light Truck Center and
have the system checked or contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon
as possible.
204 Controls in detailUseful featuresUpgrade Signals
The Tele Aid system processes calls using
the following priority.
Automatic emergency – First priority
Manual emergency – Second priority
Roadside Assistance – Third priority
Information – Fourth priority
Should a higher priority call be initiated
while you are connected, an upgrade (al-
ternating) tone will be heard and the ap-
propriate indicator lamp will flash. If
certain information such as vehicle identi-
fication number or customer information is
not available, the operator may need to re-
transmit.
During this time you will hear a beep and
voice contact will be interrupted. Voice
contact will resume once the retransmis-
sion is completed. Once a call is conclud-
ed, a beep will be heard and the
appropriate indicator lamp will stop flash-
ing. The COMAND system operation will
resume.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100
in Canada.iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Calls can only be terminated by a
Response Center or Customer
Assistance Center representative, ex-
cept Roadside Assistance and
Information calls, which can also be
terminated by pressing buttont on
the multifunction steering wheel.
iWhen a Tele Aid call has been initiated,
the COMAND system audio is muted
and the selected mode (radio or CD)
pauses. The optional cellular phone (if
installed) switches off. If you must use
this phone, the vehicle must be parked.
Disconnect the coiled cord and place
the call. The navigation system (if en-
gaged) will continue to run. The display
in the instrument cluster is available for
use and spoken commands are only
available by pressing the RPT button on
the COMAND unit. A pop-up window
will appear in the COMAND display to
indicate that a Tele Aid call is in
progress.
211 Controls in detail
Useful features
Heated steering wheel
The steering wheel heater warms up the
leather area of the steering wheel.
The lever with the heated steering wheel
switch is on the lower left-hand side of the
steering wheel.
1Switching on
2Switching off
3Indicator lampSwitching on
Switch on the ignition (
page 35).
All lamps in the instrument cluster
come on.
Turn switch at the tip of lever in direc-
tion of arrow1.
The steering wheel is heated. Indicator
lamp3 comes on.Switching off
Turn switch at the tip of lever in direc-
tion of arrow2.
The steering wheel heater is turned off.
Indicator lamp3 goes out.iThe steering wheel heating switches off
automatically while indicator lamp3
remains on when the temperature of
the vehicle interior is above 86°F
(30°C)
the steering wheel is above
82°F (28°C)
Indicator lamp3 flashes or switches
off in case of
power surge or undervoltage
a steering wheel heating
malfunction
217 Operation
Driving instructions
Power assistanceBrakesTo help prevent brake disk corrosion after
driving on wet road surfaces (particularly
salted roads), it is advisable to brake the
vehicle with considerable force prior to
parking. The heat generated serves to dry
the brakes.
If your brake system is normally only sub-
jected to moderate loads, you should occa-
sionally test the effectiveness of the
brakes by applying above-normal braking
pressure at higher speeds. This will also
enhance the grip of the brake pads.If the parking brake is released and the
brake warning lamp in the instrument clus-
ter stays on and there is no audible warn-
ing (EBB), the brake fluid level in the
reservoir is too low.
Brake pad wear or a leak in the system may
be the reason for low brake fluid in the res-
ervoir.
Have the brake system inspected
immediately. Contact an authorized
Mercedes-Benz Light Truck Center.
All checks and service work on the brake
system should be carried out by qualified
technicians only. Contact an authorized
Mercedes-Benz Light Truck Center.
Install only brake pads and brake fluid
recommended by Mercedes-Benz.Warning!
G
With the engine not running, there is no
power assistance for the brake and steering
systems. In this case, it is important to keep
in mind that a considerably higher degree of
effort is necessary to brake and steer the ve-
hicle.Warning!
G
After driving in heavy rain for some time
without applying the brakes or through wa-
ter deep enough to wet brake components
or salty road conditions, the first braking ac-
tion may be somewhat reduced and in-
creased pedal pressure may be necessary to
obtain expected braking effect. Maintain a
safe distance from vehicles in front.
Resting your foot on the brake pedal will
cause excessive and premature wear of the
brake pads.
It can also result in the brakes overheating,
thereby significantly reducing their effec-
tiveness. It may not be possible to stop the
vehicle in sufficient time to avoid an acci-
dent.
!Be very careful not to endanger other
road users when you apply the brakes.
Refer to the description of the Brake
Assist System (BAS) (
page 82).
221 Operation
Driving instructions
Tire speed rating
Regardless of the tire speed rating, local
speed limits should be obeyed. Use pru-
dent driving speeds appropriate to prevail-
ing conditions.Your vehicle is factory equipped with
“V”-rated tires, which have a speed rating
of 149 mph (240 km/h).
An electronic speed limiter prevents your
vehicle from exceeding a speed of
130 mph (210 km / h).
Winter driving instructions
The most important rule for slippery or icy
roads is to drive sensibly and to avoid
abrupt acceleration, braking and steering
maneuvers. Do not use the cruise control
system under such conditions.
When the vehicle is in danger of skidding,
move gear selector lever to positionN. Try
to keep the vehicle under control by cor-
rective steering action.
Warning!
G
Even when permitted by law, never operate
a vehicle at speeds greater than the maxi-
mum speed rating of the tires.
Exceeding the maximum speed for which
tires are rated can lead to sudden tire fail-
ure, causing loss of vehicle control and pos-
sibly resulting in an accident and/or serious
injury and possible death, for you and for
others.
iFor information on speed rating for
winter tires, see “Winter driving”
(page 275).
For additional general information on
tire speed markings on tire sidewall,
see “Tire speed rating” (
page 273).
iFor information on driving with snow
chains, see “Snow chains”
(page 276).
Warning!
G
On slippery road surfaces, never downshift
in order to obtain braking action. This could
result in drive wheel slip and reduced vehi-
cle control. Your vehicle’s ABS will not pre-
vent this type of control loss.
222 OperationDriving instructionsRoad salts and chemicals can adversely af-
fect braking efficiency. Increased pedal
force may become necessary to produce
the normal brake effect.
Depressing the brake pedal periodically
when traveling at length on salt-strewn
roads can bring road-salt-impaired braking
efficiency back to normal.
If the vehicle is parked after being driven
on salt-treated roads, the braking efficien-
cy should be tested as soon as possible af-
ter driving is resumed.
For more information, see “Winter driving”
(
page 275).
Standing water
For more information, see “Driving through
water” (
page 227).
Do not engage the transfer case in position
LOW when driving on ice or packed snow. At
speeds below 18 mph (30 km / h) vehicle
steering is adversely affected by the LOW
RANGE – ABS (
page 81).
Warning!
G
Make sure not to endanger any other road
users when carrying out these braking ma-
neuvers.
Warning!
G
If the vehicle becomes stuck in snow, make
sure snow is kept clear of the exhaust pipe
and from around the vehicle with the engine
running. Otherwise, deadly carbon monox-
ide (CO) gases may enter vehicle interior re-
sulting in unconsciousness and death.
To assure sufficient fresh air ventilation,
open a window slightly on the side of the ve-
hicle not facing the wind.Warning!
G
The outside temperature indicator is not de-
signed to serve as an ice-warning device and
is therefore unsuitable for that purpose. In-
dicated temperatures just above the freez-
ing point do not guarantee that the road
surface is free of ice.
!Do not drive through flooded areas or
water of unknown depth. Before driving
through water, determine its depth.
Never accelerate before driving into
water. The bow wave could force water
into the engine and auxiliary equip-
ment, thus damaging them.
If you must drive through standing wa-
ter, drive slowly to prevent water from
entering the passenger compartment
or the engine compartment. Water in
these areas could cause damage to
electrical components or wiring of the
engine or transmission, or could result
in water being ingested by the engine
through the air intake, causing severe
internal engine damage. Any such dam-
age is not covered by the
Mercedes-Benz Limited Warranty.
240 OperationEngine compartmentChecking engine oil level with the
control system
When checking the oil level
the vehicle must be parked on level
ground
with the engine at operating tempera-
ture, the vehicle must have been sta-
tionary for at least five minutes with the
engine turned off
with the engine not at operating tem-
perature yet, the vehicle must have
been stationary for at least 30 minutes
with the engine turned off
To check the engine oil level via the
multifunction display, do the following:
Switch on the ignition (
page 35).
The standard display (
page 123) should
appear in the multifunction display.
Press buttonk orj on the
steering wheel until the following
message is seen in the multifunction
display:ENGINE OIL LEVEL
MEASURING NOW
MEASURE. CORRECT
ONLY IF VEH. LEVELOne of the following messages will
subsequently appear in the indicator:
ENGINE OIL LEVEL
OK
ADD 1.0 Qt. TO
REACH MAX. OIL LEVEL!(Canada:
1.0 LITER
)
ADD 1.5 Qts. TO
REACH MAX. OIL LEVEL!(Canada:
1.5 LITERS
)
ADD 2.0 Qts. TO
REACH MAX. OIL LEVEL!(Canada:
2.0 LITERS
)
If necessary, add engine oil.
For adding engine oil see (
page 243).
For more information on engine oil, see the
“Technical data” section (
page 374) and
(
page 375).iIf you want to interrupt the checking
procedure, press thek orj
button on the multifunction steering
wheel.