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191 Service
Tele Aid*
If the Tele Aid system could not establish a
voice connection to a Mercedes-Benz
Roadside Center (e.g. the relevant cellular
phone network is not available). The
message
Call failed
appears.Terminating the connection
Roadside Assistance calls can be
terminated using the ì button on the
multifunctional steering wheel or the K
key on COMAND. The call can also be
terminated by the Roadside Assistance
Center.
The COMAND reverts to the system last
active before a Tele Aid call was initiated.Pressing the ¡ button, a call to the
Mercedes-Benz Customer Assistance
Center will be initiated. Information
regarding the operation of your vehicle, the
nearest authorized Mercedes-Benz Center
or Mercedes-Benz USA products and
services is available to you.
Refer to your vehicle Operator’s Manual for
additional information.
After initiating an Information call, the
message
Connecting Call
will appear
on display. The system is then establishing
a connection to the Mercedes-Benz
Customer Assistance Center. All audio
sources are muted.
If the connection is established, the
message
Call Connected
will appear
and a voice connection between the
Roadside Assistance Center and the
vehicle occupants is established soon
after.
iDuring an active Roadside Assistance
call, switching to another application
(e.g. Navigation*) is possible.
Information call
Page 194 of 227
192 ServiceTele Aid*If the Tele Aid system could not establish a
voice connection to the Mercedes-Benz
Customer Assistance Center (e.g. the
relevant cellular phone network is not
available). The message
Call failed
appears.Terminating the connection
Information calls can be terminated using
the ì button on the multifunctional
steering wheel or the K key on
COMAND. The call can also be terminated
by the Customer Assistance Center.
The COMAND reverts to the system last
active before a Tele Aid call was initiated.For the Tele Aid services Remote Door
Unlock and Stolen Vehicle Recovery
please refer to your vehicle Operator’s
Manual for information.
iDuring an active Information call,
switching to another application (e.g.
Navigation*) is possible.
Remote Door Unlock and Stolen
Vehicle Recovery
Page 195 of 227
193 Service
Entering data
Entering data
Sometimes you need to enter data such as
names or phone numbers.
E.g.:
New phone book entry
New address book entry
The following input types are possible:
Via selection menu
Via 12-button keypad (
page 195)The selection menu is displayed
automatically when you press the
corresponding button in a menu in which
this kind of data input is possible. The
following display may appear if you create
a new entry in the phone book.You can enter upper-case and lower-case
letters including special characters and
numbers.
The following shift fields can be used to
change the type of the characters:
= Upper case
= Lower case
= Special characters
Shifting Keys
Press h, H, g, G or F to
select the shift field .
Press E.
Input via selection menu
ABCabc. . .
abc
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194 ServiceEntering data
Press h, H, g, G or F to
select the shift field .
Press E.Entering characters
Press h, H, g, G or F to
select the character to be entered.
Press E.
The character is entered.Deleting a character
Press the
Delete
soft key.
The character to the left of the cursor is
deleted.
You can also move the cursor.
Moving the cursor
Press the
Keypad
soft key.
The selection menu disappears.
Press H or h.
The cursor moves to the right or left in
the line.
Press the
Keypad
soft key again.
You are back in the keypad mode and
the selection menu is displayed.
. . .
iTo enter a blank space, use .
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195 Service
Entering data
Inserting a character
Move the cursor to the desired
position.
Enter the character as described at
“Entering characters” (
page 194).
Closing the selection menu
Press the
Back
soft key.
or
Press the
Keypad
soft key.
or
Use h, H, g, G or F to select
the ( field.
Press E.
In all cases, the system enters the data.You can enter upper-case and lower-case
letters including special characters and
numbers.
Entering characters
Press * or1 - 0 to enter
characters.
Press a key once or several times in
quick succession.After you pressed the key the first time,
the character is displayed at the
bottom of the screen.
You can see which characters you can
enter with that key.
Each continuing depression of the key
displays the next character.
If required, press key #.
This key shifts from lower to upper
case.
Wait until the displayed character
disappears.
The character is entered.
Input via 12-button keypadiE.g.: Key 5
Press 1 x = J
Press 2 x = K
Press 3 x = L
Press 4 x = 5
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196 ServiceEntering dataDeleting a character
Press the
Delete
soft key.
The character to the left of the cursor is
deleted.
You can also move the cursor.
Moving the cursor
Press H or h.
The cursor moves to the right or left.Inserting a character
Move the cursor to the desired
position.
Enter the character as described at
“Entering characters” (
page 194).
iTo enter a blank space, use the
on the 0 key.
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197 System settings
System settings
Voice control system*
Reset function
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198 System settingsSystem settings
System settings
Press C.
In the Service main menu, press the System
soft key.
System settings menu
In the System settings menu you can:
set date and time
switch verification and notification
tones on and off (
page 201)
adjust display settings (
page 201)
activate and deactivate the Voice
control system* help window
(page 203)
start Voice control system*
individualization (
page 203)
reset system settings (
page 204)Setting date
Activating the System settings
menu
Setting the date/time iExact settings of date, time and current
time zone allow you:
correct navigation for
routes with time-dependent traffic
guidance
correct calculation of the expected
time of arrival
iIf time/date information is transmitted
by the GPS, you cannot set the date.
A satellite symbol is displayed on the
status bar if the system uses GPS data.